The BEST staff all very professional and caring. I truly love donating blood here and will continue…read moreto do that as long as I am able

Carter Blood Care always does a nice job scheduling appointments and taking care of donors…read more Excellent staff and painless procedure.

i blew a vein today (my fault, i have tiny veins) but they were incredibly attentive and very…read morerespectful. Erin W. took very good care of me during this process. i will 100% be going back.

my donation went great! although when I was waiting I had the unpleasant experience of listening to…read moretwo employees discuss very loudly how the other employee and his wife are trying for a baby and he gets so tired of having to do it everyday and the work gets tedious. another male employee also states that "the next donor who walks in is getting peed on" definitely check your staff and make sure they know how to act appropriately in the work place

I love coming to this donation center the staff is friendly courteous and fast…read more The payout is great I love having a couple extra bucks in my pocket and donating feels great thank you Octapharma...come and donate guys it's fun easy and the payouts are great thanks

Almost would give 5! Please is older and run down a little…read morebit but the staff is on top of their stuff! They may not be the friendliest (not all of them) but they do this all day long 7 days a week so I get how enthusiasm is not at the top list of priorities. They want to get people in and out and that's exactly what they do. I'm a new donor to this place but I notice lots of people are regulars here and know the staff by their names so that says something. I love that they don't require appointments and are open 7 days a week to fit people's schedules. I recommend giving this place a try!

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

Please Read Before Visiting CSL Plasma…read more I'm genuinely shocked by the positive reviews of CSL. Based on my experience, they must be from bots or staff--there's no other explanation. If I could give zero stars, I would. I've visited three times, and each visit was worse than the last. I'm officially done. I originally chose CSL because it was closer than Biolife, but that was a huge mistake. The difference between the two is night and day--like comparing a thrift store to Neiman Marcus. CSL is dirty, disorganized, and unprofessional. On my first visit, the needle fell out and caused a large hematoma, sidelining me for two weeks. Every visit since, I've been forced to wait for medical clearance, even when unnecessary. The check-in process is chaotic and poorly managed. The most concerning part: during my last donation, no staff member was monitoring donors for an extended period. If something had gone wrong (as it did during my first visit), there was no one nearby to help. At Biolife, staff are always present and attentive. If you're looking for a safe, professional, and efficient experience, skip CSL. Go to Biolife instead--you'll immediately see the difference.

No bruising! These other reviews left me terrified and put off coming to this location. Big…read moremistake. The staff was so welcoming and accepting, they are LGBTQ+ friendly, and super good at communicating with you. It was my first time donating and they got me through the process swiftly. My biggest concern was getting a bad nurse, due to these other reviews, I was horrified and anxious (I have a bad history with IVs being inserted as well). Dawn was the nurse attending to me and she was SO sweet and professional. She handled my bad jokes like an absolute champ, and when I wasn't feeling good she and every nurse available was happy to assist. They are so attentive and genuinely happy to help. And not a single bruise!!!! Im ASTOUNDED at how good this treatment was, and not to mention you are doing a good thing for money in return. An absolute all around win. I will be returning. Big thanks to all of the staff!

I've been to other donation centers before and Biolife is easily the cleanest, friendliest, and…read moremost efficiently run center I have seen. I'm in and out in an hour or less, which is great because other centers have taken double that time. (And I'm the lowest weight group so I donate the least ml so double that time is quite ridiculous.) I've never had a bad experience here with the donation process or the staff. They do their best to make small talk with you and I have never felt judged or looked down on for donating. As long as you keep your health top notch they won't defer you. I truly enjoy this place and am saddened that I'm going to have to leave it in the fall when I move, because I know the donation center where I'm going doesn't come close to this one. You guys have got me spoiled!

THIS PLACE NEEDS TO SHUT ALL THE WAY DOWN. I left in tears over a sunburn I questioned the way…read morethings are done at the center and had to record bc none if made sense. I was called today on Mother's Day to inform me that I can no longer donate. Was I upset? Absolutely. What do you mean your employee Joanna thought my sunburn was a factor when it comes to donating. The nurse is new people are waiting LONG wait times and thought they could do that to me. I stood my ground because I would have waited those long wait times just to be told I can't donate! Diabolical.

The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye

I set an appointment... I came in. There was at least a good 25 to 30 minutes of waiting even…read morethough I had an appointment. It took me in the back for vitals, blood testing, etc. they were going to take platelets... They put me in the chair hooked me up... Started running the whole process... Then about five minutes later they come out and tell me that my platelet count was just under the threshold and they had to stop the process. they basically disconnected everything and sent me out. I told him I still needed to get blood... So can you just do that? The answer was "no since we started this process we can't". Clearly they should have known this before they got me in the chair... But the most frustrating part? I still needed to give blood. So I came back a month later... And then they say you just gave platelets so you can't. I don't think I did get platelets... As they stopped the process so quickly that it wasn't even a full process. In short... These guys are really disorganized. I don't know if this is how all the Carter centers are... But this one is really disorganized. I wasted a portion of two different Saturday mornings trying to donate. I won't be returning to the center. American Red Cross donation center in Plano... Further drive... But they did not have any issues And got me in the chair in an efficient manner.

A very clean facility staffed with super friendly out going people. This is my third visit here…read moreand I try to donate as often as I can. Having this location so close to home makes donating a lot more easier and convenient for me.