Carter Blood Care always does a nice job scheduling appointments and taking care of donors…read more Excellent staff and painless procedure.

The BEST staff all very professional and caring. I truly love donating blood here and will continue…read moreto do that as long as I am able

my donation went great! although when I was waiting I had the unpleasant experience of listening to…read moretwo employees discuss very loudly how the other employee and his wife are trying for a baby and he gets so tired of having to do it everyday and the work gets tedious. another male employee also states that "the next donor who walks in is getting peed on" definitely check your staff and make sure they know how to act appropriately in the work place

Heather is absolutely rude and disrespectful not a huge fan of coming to this plasma center due to…read morea numer of other reasons but since denton only offers 2 locations to donate i come here regularly ever since moving cities. Again not a fan of this location but it is what it is.

I love coming to this donation center the staff is friendly courteous and fast…read more The payout is great I love having a couple extra bucks in my pocket and donating feels great thank you Octapharma...come and donate guys it's fun easy and the payouts are great thanks

Almost would give 5! Please is older and run down a little…read morebit but the staff is on top of their stuff! They may not be the friendliest (not all of them) but they do this all day long 7 days a week so I get how enthusiasm is not at the top list of priorities. They want to get people in and out and that's exactly what they do. I'm a new donor to this place but I notice lots of people are regulars here and know the staff by their names so that says something. I love that they don't require appointments and are open 7 days a week to fit people's schedules. I recommend giving this place a try!

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

No bruising! These other reviews left me terrified and put off coming to this location. Big…read moremistake. The staff was so welcoming and accepting, they are LGBTQ+ friendly, and super good at communicating with you. It was my first time donating and they got me through the process swiftly. My biggest concern was getting a bad nurse, due to these other reviews, I was horrified and anxious (I have a bad history with IVs being inserted as well). Dawn was the nurse attending to me and she was SO sweet and professional. She handled my bad jokes like an absolute champ, and when I wasn't feeling good she and every nurse available was happy to assist. They are so attentive and genuinely happy to help. And not a single bruise!!!! Im ASTOUNDED at how good this treatment was, and not to mention you are doing a good thing for money in return. An absolute all around win. I will be returning. Big thanks to all of the staff!

See last review they tried to kill me.I've never been treated so horrible in my life these are…read moresub par phlebotomist that don't what they're doing. You also don't tell a patient that the needle was inserted incorrectly here's a sample of my hematomas that cover elbow on up I'll post my bloody shirt on another post !

THIS PLACE NEEDS TO SHUT ALL THE WAY DOWN. I left in tears over a sunburn I questioned the way…read morethings are done at the center and had to record bc none if made sense. I was called today on Mother's Day to inform me that I can no longer donate. Was I upset? Absolutely. What do you mean your employee Joanna thought my sunburn was a factor when it comes to donating. The nurse is new people are waiting LONG wait times and thought they could do that to me. I stood my ground because I would have waited those long wait times just to be told I can't donate! Diabolical.

Donating plasma I feel is a way to help others. Donating plasma is more involved than just donating…read moreblood. I started coming to BioLife after a family member told me about it. Yes you do get paid but they are sneaky how they do it. You get a small amount when you donate the first day and then they entice you with more on the second donation. Donations can only be done twice week. The problem here is the Denton location is severely understaffed. The employees are miserable. I can't tell you how many times I over heard two employees complaining about how many people are donating. Yeah that what I want to hear when you are shoving a needle in my arm. Avoid this location. Appointments are made every 5 mins. The problem is again they only use maybe half the donations beds and the employees are irritable and there just isn't enough of them to be effective. I had an appointment for 6pm on a Monday. I arrived and 5 mins before I completed my questionnaire. There were almost 30 people ahead of me. That's over an hour wait before you even get your clinicals done. Then you have to donate and it always takes about 15-30 minutes before they even start a machine. Then about 45 mins to donate plasma. Then another 15 minutes to get someone to get you out. Absolutely ridiculous. Do better. Whoever manages the Denton BioLife should be replaced, terminated, or sent to Alaska because they are not able to manage this place. The staff acts like it's only their time and not the patients that is valuable. I literally had one staff member tell me how miserable it is to work there and went on complaining about a patient in detail. Hey BioLife....i work in the medical field and your employee violated HIPPA. Good job. The BioLife staff doesn't care if you waste your time or if they waste yours. One employee told me they are understaffed and underpaid and they are the busiest location in the area. Maybe BioLife needs to cut back on appointment slots so they don't have us standing around waiting for 1-2 hours. This place sucks. It's absolutely not worth it for the measly amount of money you get paid. The staff is clearly unhappy and it shows. Now it seems the majority of people who go here are people on extremely low or no income. And I'm not judging anyone's financial status but I have noticed the people that show up to donate are rather dirty and unkempt.it used to not be this bad. They either will have to make major changes or this location will fail. It's an absolute disaster and crap show. If you are wanting to help and donate plasma please don't go here. It's absolutely abysmal. Which brings me to my final point. Cleanliness. It used to be a pretty clean place. I notice now it's rather dirty. I watch staff barely spraying and wiping down beds and a few instances I watched them not even clean a bed and put a patient on it. That's gross. All these issues have made me not want to ever go here. In fact I'll be filing a complaint about the HIPPA violations and the general poor service they provide.

The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye

I set an appointment... I came in. There was at least a good 25 to 30 minutes of waiting even…read morethough I had an appointment. It took me in the back for vitals, blood testing, etc. they were going to take platelets... They put me in the chair hooked me up... Started running the whole process... Then about five minutes later they come out and tell me that my platelet count was just under the threshold and they had to stop the process. they basically disconnected everything and sent me out. I told him I still needed to get blood... So can you just do that? The answer was "no since we started this process we can't". Clearly they should have known this before they got me in the chair... But the most frustrating part? I still needed to give blood. So I came back a month later... And then they say you just gave platelets so you can't. I don't think I did get platelets... As they stopped the process so quickly that it wasn't even a full process. In short... These guys are really disorganized. I don't know if this is how all the Carter centers are... But this one is really disorganized. I wasted a portion of two different Saturday mornings trying to donate. I won't be returning to the center. American Red Cross donation center in Plano... Further drive... But they did not have any issues And got me in the chair in an efficient manner.

A very clean facility staffed with super friendly out going people. This is my third visit here…read moreand I try to donate as often as I can. Having this location so close to home makes donating a lot more easier and convenient for me.