This clean, modern facility makes a meaningful impact through life-saving plasma donations, but…read morewhat truly makes it special is the incredible staff. The environment is bright, spotless, and highly organized, creating a seamless and comfortable experience from the moment you walk through the door. Check-ins are efficient, wait times are short, and the entire process is handled with the utmost professionalism. The absolute highlight of this location (Lewisville) is a wonderful phlebotomist named Ahmy (or Ehmy). She is an absolute angel who completely transforms the entire donation experience with her radiant warmth, sweet smile, and gentle care. From the moment you sit in her chair, her kind eyes wash away any lingering nervousness. She possesses a rare, beautiful soul that makes you feel deeply seen, valued, and safe. Her touch is incredibly soft, and her meticulous attention to detail proves she is highly skilled and deeply passionate about donor comfort. It is rare to encounter someone who radiates such genuine empathy and pure kindness in every single interaction. Ahmy (Ehmy) is the true heart of this center, a rare gem whose compassionate spirit and grace leave a lasting footprint on your heart long after you leave. Saving lives is rewarding, but having a professional like her make the journey so uplifting she is truly a beautiful blessing. warmest regards, Nicole

1 1/2 years ago to BioLife I've always had a wonderful experience going…read more The staff is amazing top to bottom Every time I go, it's super easy. Everyone works efficiently they're knowledgeable about what they do. Everything is done by the book and every phlebotomist have a nice blend of expertise and customer service skills I personally go for peace and quiet, but to increase income if you're ever in a tight spot or if you want to help save lives this is the place I would recommend

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

I have been a regular donor at this location for past 3-4 years. They have great staff who are very…read morefriendly and remember you by name. Andrew, Donna to name a couple of staff. They are quick to prescreen and get you going with donation and make sure you are comfortable and very detailed in explaining what is next even though they are aware that I am a regular.

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

THIS PLACE NEEDS TO SHUT ALL THE WAY DOWN. I left in tears over a sunburn I questioned the way…read morethings are done at the center and had to record bc none if made sense. I was called today on Mother's Day to inform me that I can no longer donate. Was I upset? Absolutely. What do you mean your employee Joanna thought my sunburn was a factor when it comes to donating. The nurse is new people are waiting LONG wait times and thought they could do that to me. I stood my ground because I would have waited those long wait times just to be told I can't donate! Diabolical.

Donating plasma I feel is a way to help others. Donating plasma is more involved than just donating…read moreblood. I started coming to BioLife after a family member told me about it. Yes you do get paid but they are sneaky how they do it. You get a small amount when you donate the first day and then they entice you with more on the second donation. Donations can only be done twice week. The problem here is the Denton location is severely understaffed. The employees are miserable. I can't tell you how many times I over heard two employees complaining about how many people are donating. Yeah that what I want to hear when you are shoving a needle in my arm. Avoid this location. Appointments are made every 5 mins. The problem is again they only use maybe half the donations beds and the employees are irritable and there just isn't enough of them to be effective. I had an appointment for 6pm on a Monday. I arrived and 5 mins before I completed my questionnaire. There were almost 30 people ahead of me. That's over an hour wait before you even get your clinicals done. Then you have to donate and it always takes about 15-30 minutes before they even start a machine. Then about 45 mins to donate plasma. Then another 15 minutes to get someone to get you out. Absolutely ridiculous. Do better. Whoever manages the Denton BioLife should be replaced, terminated, or sent to Alaska because they are not able to manage this place. The staff acts like it's only their time and not the patients that is valuable. I literally had one staff member tell me how miserable it is to work there and went on complaining about a patient in detail. Hey BioLife....i work in the medical field and your employee violated HIPPA. Good job. The BioLife staff doesn't care if you waste your time or if they waste yours. One employee told me they are understaffed and underpaid and they are the busiest location in the area. Maybe BioLife needs to cut back on appointment slots so they don't have us standing around waiting for 1-2 hours. This place sucks. It's absolutely not worth it for the measly amount of money you get paid. The staff is clearly unhappy and it shows. Now it seems the majority of people who go here are people on extremely low or no income. And I'm not judging anyone's financial status but I have noticed the people that show up to donate are rather dirty and unkempt.it used to not be this bad. They either will have to make major changes or this location will fail. It's an absolute disaster and crap show. If you are wanting to help and donate plasma please don't go here. It's absolutely abysmal. Which brings me to my final point. Cleanliness. It used to be a pretty clean place. I notice now it's rather dirty. I watch staff barely spraying and wiping down beds and a few instances I watched them not even clean a bed and put a patient on it. That's gross. All these issues have made me not want to ever go here. In fact I'll be filing a complaint about the HIPPA violations and the general poor service they provide.

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

Excellent care and they always get me in within minutes of arriving for my appointment. Very…read morethorough. I have no concerns or problems.

I've come several times with an appointment scheduled and have had to wait for a lengthy time. My…read moreappointments have been scheduled on a Friday so this is a day to stay away from if you're pressing for time. Blood is needed critically right now so it's best to go at anytime you can. The staff is always really nice and explains everything during the process. Every donation has went over well except this last one. I'm not sure if I had a new person working on my blood withdrawal but it was painful and I bruised really bad. It does come with the territory of donating so I understand it happens from time to time. I've had more great experiences than bad. This location usually has the promo items in stock like free T-shirts. Snacks are always in stock too.

On Thursday January 15 at 3:20pm there was a medical screener intake technician that was very…read morecombative towards me. (IT WAS THE TALL SKINNY LIGHT SKIN BIRACIAL GIRL WITH TAN SKIN AND A BLACCENT) When it was my turn for her to screen me, she very rudely walked away from me. When I was waiting in line she very aggressively charged at me and stood in front of me raising both her arms and physically blocking my path from walking up to the intake desk. If you check the cameras you will see that yes she did threaten me like this. Afterwards, she raised her voice, she was yelling to intimidate me and she repeatedly followed and monitored me throughout the facility and kept giving me very hostile and intimidating looks and side eyes. I felt threatened and unsafe. This is a medical business where patients/donors come in to donate and help people, this is NOT high school, but she turned the environment into a very negative high school competition when no one did anything to her. I reported her to Corporate and I reported her to HR. I told HR what she did and they were able to document it and they told me her name. She should be fired for aggressive and combative behavior towards donors. It's not safe to have an employee like her in a medical environment.

My last donation made me not want to come here anymore. I've been donating for 5 years and this has…read morenever happened before. Choose wisely.

Very professional very attentive. They customer service is a 1. Keep saving lives. Anytime I…read morewould have a question they would have an answer

Aldo is amazing worker he goes above and beyond, Aldo work ethic is phenomenal , Aldo make sure you…read moreare well taking care of. Coming here makes the experience 10/10 come visit plasma center

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

my donation went great! although when I was waiting I had the unpleasant experience of listening to…read moretwo employees discuss very loudly how the other employee and his wife are trying for a baby and he gets so tired of having to do it everyday and the work gets tedious. another male employee also states that "the next donor who walks in is getting peed on" definitely check your staff and make sure they know how to act appropriately in the work place

Heather is absolutely rude and disrespectful not a huge fan of coming to this plasma center due to…read morea numer of other reasons but since denton only offers 2 locations to donate i come here regularly ever since moving cities. Again not a fan of this location but it is what it is.