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    Carter Lumber

    5.0 (1 review)
    Open 7:00 am - 5:00 pm

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    7 years ago

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    The Tile Shop

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    i went to purchase large format tiles for my bathroom shower and when checking out was asked if i…read morewanted them shipped to my house and i said yes. i was then charged 100 for delivery. this was my first time here btw. when i left i figured we were all set but then i get a call from the sales guy asking if i wanted them delivered to my home and if so he was going to have to get a quote from a carrier. i told him he charged me 100 already for delivery. i was then informed that was a delivery charge to get it from their warehouse states away to their store and that to deliver to my home which is only 2 hrs from the store it would be another 450 dollars and on top of that i would need to unload them myself from the delivery truck. if i had known ahead of time i would not have done business with them. i wrote their corp office and got no response so they just lost business because i have 4 other large projects to be done. Never do business with them again. Trash company.

    I had an excellent experience walking into The Tile Shop…read more I did a bit of research beforehand looking online as to what I thought I would like and wanted to be sure by seeing some of my likings in person. Amanda did a great job at pointing me in the right direction, dealing with my lack of knowledge as well as offering a lot of great options and ideas to think about too! The store is very large and from what I can tell set up in different departments. It is nice to get someone to tag along with you to lead you around to where you should be looking. I like that there are a lot of model of kitchens, bathrooms, etc so that you can really see the tiles in full effect and paired with other tiles and accessories. Great experience. I would recommend The Tile Shop to others!

    Battle Creek Tile & Mosaic

    Battle Creek Tile & Mosaic

    4.0
    (5 reviews)

    Mike and Matt did an amazing job laying the tile on our basement floor, they were very careful and…read moreI couldn't be happier. Alissa helped us select the the tile, grout and trim she was extremely helpful throughout the whole process.

    This is a fair review of our experience which was not a good one for us. We choose Battle Creek…read moreTile because we wanted to support small businesses. When we first went to BCT in May 2021 to shop for new carpet we met John and he was very nice and very helpful. We were looking to carpet a very small living area, hallway and staircase. We brought samples home and decided on a Milliken Nylon carpet. We set up the measure and they came the following week. We waited a few days for the quote and when we didn't hear anything back from Robin, my husband reached out to her so we could get the quote and get things rolling. When we received it VIA email my husband had to request a break down of material , labor etc. because Robin didn't offer one. We never saw a diagram and I didn't know we should have been shown one. She only sent the cost. When we got a breakdown, we placed an order for a 13ft carpet and a bound edge for the staircase carpet and set up the install for July 12th. July 12th..JT was our installer. JT arrived at 8am with helpers to help unload the carpet from the work van, the helpers left, leaving JT . Our carpet was brought into our home in sections, which I thought was odd because we ordered in a 13 ft roll. They are the professionals so I trusted they knew what they are doing. We ordered the edge for the staircase carpet to be bound. It was not. A phone call to Robin and there were no apologizes, only excuses. She said it was bad communication between us. The bound edge is on our invoice and suppose to be ordered that way. Robin screwed up. So the staircase carpet was delayed. No apologies. July 13.. JT came in the morning to finish up the install. When he left I noticed a seam in the middle of our hallway and a second seam directly down from the first one in our main hallway. I was livid. This is a very high traffic area in our home. It was very visible and there was absolutely NO reason to have ANY seams there. The carpet that transitioned into our kitchen to hard wood flooring we requested to have rolled and it was lumpy and the edging was so uneven it looked horrible. There was a hole in the corner of the carpet going up our staircase where it looked like JT cut it short so he tried to hide it by tucking the carpet into the hole. The carpet was loose in areas and the cuts were uneven in locations by our heaters and by the walls. I called Battle Creek Tile immediately and asked to speak with Robin. She was on vacation. I spoke with another gal in the office and explained the awful install and how upset we were. We spent almost 4 grand on this carpet! She was going to leave Robin a message. That was not acceptable. I took video and sent Robin a ton of pictures. I called and asked to speak to John (owner) because I was so upset. John pulled our file. A few minutes later Robin called me. She was sending someone to our home the next day to asses the problem. Again no apologies. July 14th..Adrian came to asses along with JT. I pointed out all the flaws. I expected Adrian to come take a look and agree that the whole carpet needed to be replaced. She said I would have to take that up with Robin or John she was only here to fix the seams or any other problems. I was on the phone with Robin at that moment while Arian and JT were here. Robin tried telling me there was nothing wrong with the carpet and it could be repaired. I told her you can't move seams and I didn't want seams in our main traffic area of our home!!! Robin was very argumentative and tried talking over me. She finally agreed and said she would get the replacement ordered. Again, no apologies July 29th..I received email from Robin that our next install for the replacement was scheduled for "August 31st". August 12th..I received email from Robin that Milliken pushed production to August 20th.. August 23rd..Email from Robin w/attachment. Carpet was delayed per Milliken. Sept 31st. Adrian and Scott installed replacement and we are happy. I will give them credit for replacing the carpet and say Arian did an amazing job with the second install.

    Carter Lumber - buildingsupplies - Updated July 2026

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