Love the holiday events they host, like ladies night is an amazing experience…read more Shopping and walking indoors is always the best for Texas weather. Who needs a mall when you have multiple stores all around you. Painted tree is clean, spacious and spectacular shopping experience

There were so many vendors with the cutest merchandise! It was so clean, pretty and smelt amazing!…read more(The candles and scented booths are my favorite) Nice and clean restroom and ease of checkout!

It's new and shiny and a great alternative to shopping online! The staff was very nice- from the…read morefolks walking around, fitting room staff, and those checking you out. It can be tight in there but I think they made the most of the space they had. Check them out, especially if you're a fan of their clothes!

1-Star Review: Old Navy's Outdated & Customer-Hostile Pricing Policy…read more I am beyond disappointed with Old Navy's archaic and frankly pathetic pricing and price-adjustment policies. In 2025, it is ridiculous that a major retailer still refuses to honor their own online prices in-store unless the item is also purchased online. What kind of logic is that? I shopped in-store on Black Friday, assuming I was getting the best deal of the year -- only to find out on Cyber Monday that nearly every item I bought was significantly cheaper online. I could have saved at least 25% more had I purchased online instead of in-store. When I called customer service, I was told they "can't help" and that I had to physically go back to the store for a price adjustment. Who does this in 2025? Fine. I went to the store. Then the cashier tells me I need to bring all the items back just so they can process a return and make me re-buy everything at the online price. How is this remotely customer-friendly? How is this efficient? Why does a customer need to jump through hoops because the company refuses to align in-store and online pricing? Lesson learned: NEVER shop in Old Navy stores. Their in-store prices are almost always higher, and their policies make it incredibly difficult to get a price adjustment. If you must shop at Old Navy, buy online only -- pick up in store if you must. Online purchases offer the best pricing and customer service actually helps you over the phone. Retailers with such outdated, non-customer-centered policies have no one to blame but themselves when they struggle or go out of business. In a world where Amazon, Nordstrom, Macy's, Temu, and Shein are making shopping easier and more convenient, Old Navy is stuck in the past. Do better, Old Navy -- or prepare to be left behind.

Every time I come to this location there is a young woman with dark short hair and glasses who is a…read morecashier. Me alone with other customers always watch and she does more talking than ringing up customers. The line starts to grow and she is having long conversations. I know customer engagement is important but this beyond. Other locations much quicker.

Amazing styles and very good quality Highly recommended…read more Very satisfied with their products

First off, love when H&Ms have DJs at their grand openings. However, I felt like I was at a club…read moreand I was sweating - hard. Looked like I popped a Molly. 5 stars BC I got 7 polos for $5 each! AND white girl (WG) cashier totally stood up for herself to the other black girl (BG) cashier when WG took 50% off of a blazer I bought for my gf. BG told her it wasn't 50% off, but WG told her no and remained adamant. Regardless if WG was wrong, the 50% was already taken off the dress and it would've made me feel bad afterwards if she put back the 50%. So kudos to the WG for not only not backing down, but remaining confident in her knowledge and understanding how the customer would not feel good after you took off 50% then put it back on the bill. You go girl! And BG, even if WG was wrong, don't argue in front of customers please, it's poor form. But 5 stars BC I love H&M and I'm glad there's one closeby so I don't have to always go to Willow Bend. I will be back frequently.

Their "same-day" Pickup rarely happens. I've done it four times and it's always been about 24-36…read morehours. It's quicker to overnight online than it is to pick up in their store within four hours. When I called and talk to what I was told was a manager, she said that they prioritize, whoever has the most items in their order. That's ridiculous, they either need to change their website to say 1-2 days pickup, or make sure they get it within four hours. Also Customer service is terrible. The employees seem to always be grumpy. I go to the Allen store instead when I can.

Friendly staff were helpful. Stylish shirts were sharp. What else can you ask for?…read more Thank you J Crew.

Horrible customer service from Lucia Flynn. She is very difficult to deal with . She refused to…read moreoffer me a merchandise credit on a gift I received . I shop all of the time and she's very difficult.

The shops at legacy is a fun place to walk around when you're in the area. Plenty of shops for…read morebrowsing around, yes, divide people as well as food and drink items available.

When this place opened up! We signed a lease for 12 months! Love the restaurants and ambiance of…read moreall the shops! Too bad Bank of America closed their doors. They always keep the grounds clean and manicured. Looking Forward to better weather to come by again.

Don't shop at this ramshackle establishment. I purchased jeans from the store and went to return…read morethem two days later and the store refused the return because the size on the jeans I purchased didn't match the size on the receipt. How tf is that my problem?? I am somehow left to carry the burden of H&M failing to properly insert its inventory into the system such that the receipt matches the physical product. Make it make sense...

Best h & m plce ever. Nice and friendly staff The store is…read morevery clean and organized every time I go. But I cant understand some bad reviews

I purchased sneakers hard size tried next size, returned too big…read more Placed order in store, for correct size states in Frisco for Pick up only. Sunday weather, sale had been cancelled shoe was not available. Reordered shoe at store to be mailed, within 1 hr received cancellation same reason. I am assuming the agent look up is real time, assured would be shipped no issue. Cancelled Inventory is too far behind for this to happen located in store, gone and order online & gone.

The service is really bad . It appears when checking out the person is more interested in what…read moretheir coworker is doing . Hardik asks questions and does not listen because he asks the same questions again after you answered already . He may need more customer service training .