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Carter's Economy Cleaners

5.0 (1 review)
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Clothing alterations

Clothing mending and repair

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10 years ago

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Carley's Formals - Our Amazing team at Carley's Formals, Inc.

Carley's Formals

(7 reviews)

On Saturday, February 28th, 2026, my wife and daughter visited Carley's Formals in hopes to find a…read moreprom dress (we have purchased from here in the past). They were met with very young employees who they described as "very nice". The employee asked my daughter to sign a card consisting of her name, email, and phone number, but never explained as to why she needed to sign the card. During the "fitting" my wife said there was an older short blond female who they later found out was the owner of the establishment named "Denise". Denise was described as being very rude during their visit. At one point a dress was handed to my daughter with the lace corset straps untied by the employee. My daughter tried on the dress (with the help of a friend), but after getting the dress on realized it had a zipper in the back that had not been unzipped. They attempted to unzip the dress to remove it, but the dress would not unzip. They requested the employee help them, however the employee was also not able to unzip the dress. The employee then asked if she could remove the dress without unzipping it? My daughter explained that she was able to put it on without unzipping it, so she could take it off in the same manner. Denise then confronts my (juvenile daughter and her friend) in a very rude manner accusing them of damaging the dress. Then begins to yell inside of the store at my wife. Denise tells my wife that they have a policy that only the person trying on the dress and employee's are allowed in the fitting rooms, that my daughter & her friend damaged the dress and my wife was responsible for the damage. My wife attempts to explain that the zipper was non-functional when it was handed to my daughter and asked if was their policy to not have anyone else in the back, why was it allowed? Denise continued to yell in the store at my wife and her employee's and stated "And that's why we have the policy, because of people like that". During this interaction the entire store stopped shopping and watched Denise belittle my wife in front of her family and other customers. Denise was very rude, unprofessional, and will never have to worry about anyone in my family ever buying a dress from her again. If you're looking for beautiful dresses and great customer service, please go to Bella Esposa at the Carolina Outlet Center in Smithfield! PS for Carley's Formals: Please don't give your standard "copy and paste" response as you normally do, if you want an honest review you got one!

The moment we walked in (WE WERE THE ONLY CUSTOMERS THERE ) we were asked what the occasion was? We…read moresaid for our daughter's senior prom. We were immediately asked by the owner -short blonde hair- do you have an appt? She went to explaining that they could go ahead and see us bc they had availability but if they didn't we would not be able to see the dresses. Considering this was our first stop and first prom we were not aware of needing an appt to prom dress shop. Very awkward feeling. No video, no cameras, no FaceTime allowed! I do have to say the ONLY person that made us feel welcome there is the lady assisting us with the dresses (I don't remember her name but she had curly brown hair) Unfortunately we didn't find anything in the end but honestly the way the vibe / atmosphere in there I don't think I'd give a penny! Before leaving I asked to use the restroom... it seemed to be a BIG issue and I almost said don't worry about it but the two girls decided finally who was going to show me where the restroom was. After being the only customers in there for about an hour I don't understand the big deal of having an appt if you want your business to succeed... making your customers happy should be #1. Don't turn them away if it's "too booked!" People like us drove an hour to your business to feel awkward the entire time! This is a place where you should make your customers feel happy, excited, and beautiful... not feel awkward! 1st tip I would give is making the customer feel special the moment they walked into your facility! If you're looking for a beautiful dress try BELLA ESPOSA in Smithfield. They are helpful, NICE, laid back, and the prices are affordable! The girl that helped us deserves a 5 star however the others would get a zero star if able.

Men's Wearhouse

Men's Wearhouse

(49 reviews)

$$$

My son had pleasant experiences here two years in a row renting a tuxedo for formal affairs. The…read morestaff greet you upon your arrival and are eager to help get you measured and fitted for the tuxedo of your choice. The tuxedo was ready on the date promised and we were pleased with the fit. We will visit again for our tuxedo needs.

Pros: the young guy that was originally helping me and the suit that I purchased…read more Cons: almost too many to name. 1. It seemed like every employee was fighting to get commission. 2. Once I was ready to pay, no one was willing to wait on me. If I'm spending over $500 on a suit, somebody probably needs to check me out. I was about 30 seconds away from dropping my purchase and walking out. In retrospect, I probably should have left. 3. The guy that checked me out seemed like he was in a hurry to get me out of the building. 4. Once I was rung up, and came home, I checked my receipt and was overcharged $30 from the tags on my purchase. 5. When I called the hotline to have that fixed, the girl helping me, Carmen, seemed annoyed at my request. I wasn't asking to save money, just to be charged what the tags said I should've been charged. 6. Rather than refunding the overcharge to my card, Carnen made it seem like I was at fault, and said the only options were to drive an hour+ to the store and get a refund, or get a store credit. 7. When I stated I didn't want a credit or to drive over an hour to the store, I told her I wanted it put on my card and she said we can only send you a check that will take you over a month to receive. Additionally, she said I would be returned the 29.99 that was overcharged to my purchase, and not the additional tax that I was charged. Other than one guy at the store, and a great suit that I purchased, I was overcharged, treated poorly, and was made to feel like I was wrong. I would not recommend the store to anyone. Although I still endorse Men's Wearhouse, I highly recommend everyone to avoid the CARY location. It is an absolute crap fest. Will NEVER shop at this location again. The guy that checked me out even complained about other employees for not putting up signs reflecting a discount on ties. Not at all professional, and after being overcharged for what I purchased and told too go look at the ties, I'm glad I didn't as I likely would have been charged full price as apposed to the sale price he was offering.

Carter's Economy Cleaners - sewingalterations - Updated July 2026

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