The place is of a staple on luxury and heritage. Services is bar non great. I came here with friends and even though i sat watching them look at goods, I sat it out at their lounge. And a young miss came and confirmed that I was with the party ogling on jewelry pieces. Once i confirmed, she offered me drinks, to which I obliged. What a great service to take care of customers as well as potential customers. With regards to value, I believe that Cartier holds its own. Am a simple guy so I'd have to defer to the experts. But their pieces do look great! Verdict - you only live once so why not?! read more

Cartier - Inside the store - Jewelry Near Me - Las Vegas, Nevada

I land in las Vegas and serendipitously receive a text from my SA. I show the hubs and he gets just as excited as I do. This Cartier location is located at the Crystals Shopping Center next to Aria Hotel. I made an appointment to meet with my SA that I completely miss. I head over super late and she still takes me in and let's me try on all the things. Thank you, Mali!! We purchased the Tank watch at this location about a year ago and I've been wanting the two toned Panthere that I can stack with the Juste Un Clou. Unfortunately, they did not have what I was looking for that day. But that's ok! The customer service was really good. Can't wait to come back and make another purchase. read more

Very elegant store with beautiful pieces for sale. Representative Drew was knowledgable and made sure the visit was a delight. As any high end store do be prepared to spend some of your money but the quality is unmatched. read more

Wow! Excellent service, exactly what you would expect from a high end jeweler. Couldn't have asked for a nicer shopping experience.

I was visiting Vegas with a few friends and as usual, us ladies are always on a shopping mission. One of my friends was specifically out for a Love bracelet. I just wanted a simple but elegant ring for myself. While my friend was being helped with her purchase, Steven helped me find a ring I liked. The nail ring interested me initially, but I wasn't thrilled with how it looked on my finger. He showed me a few other rings within my mentioned parameters -nothing too flashy and not the price of a new car either. Last stop was the Trinity ring. It was exactly the look I was going for and a timeless beautiful piece for every day. I'm very pleased with my purchase! The process was quick and of complete excellence- from the delicious chocolates offered, service to the packaging of the jewelry/authenticity certificate. I would definitely return in the future if another piece strikes my fancy! read more

Beautiful storefront. Went to window shop while in Vegas as we don't have a store in Reno. Friendly service overall!

We stopped in during a recent trip to Las Vegas so that my SO could look at timepieces. He ended up purchasing another item instead, and I can't say enough good things about our experience. Our SA was Steven Boyle and he was an absolute delight. Friendly, patient, helpful, knowledgeable, and funny. Everything one could ask for. One of the other SA's also offered a bit of boutique exclusive perfume for me to try while I waited for my SO to finish his transaction. That was very nice. Highly recommend. We had a lovely experience and I'm sure we will return. read more

Pens are something that I have a deep longing and love affair with. The amazing feeling that can be shared between a great writing instrument and an individual is very serious. Deciding to add another pen to the collection was the reason for this visit. Cartier is a special store where the employees want your shopping experience to be flawless and uneventful. When I contacted this store, being referred from the Wynn's location; they had the pen in stock that I was seeking. The Cartier store at the Wynn informed me that it would be no problem to have this item I wanted sent to their location. I thanked them for the gesture. Declining their request I picked it up from the Crystals myself. When I arrived at the store the staff was very pleasant and helpful; as always. I told the store associate my name and someone else came over to help me. The reason for this was because he was the contact I reached out too. The new associate brought out the red bag and red box; which had my new pen inside. He opened everything up. Knowing that I wanted to scribble on something, he slid a piece of paper towards me. This pen writes perfectly. We went into the back area where the perfume was kept. I love the check out process here. One feels that you are a dignitary since their is a beautiful desk one shares a space with the store associate. After settling the bill and getting the flap with the ticket and my card back: I was thanked by the amazing associate. I signed the receipt with my new pen too. Leaving my mark never felt so good. The collection that I purchased my new writing instrument from was the Diabolo de Cartier collection. This series of pens has some of the finest tips for writing. The pen is so smooth as you sign that signature or pen that postcard to mom. The pen I purchased was the Diablo d Cartier Pen; it retails for just over $400. I cannot put a price on a proper writing piece. There is a saying that the pen is mightier than the sword.! This is true; especially with the perfect pen. I continue to frequent this store for all my writing needs, or other special treasures.l! read more

Cartier - Jewelry Near Me - Las Vegas, Nevada

Made my appointment here today!! I usually go To the Wynn Location but I had to come here since I'm also going to the dior store!! The service was really nice! Elena is a very good salesperson and she was very patient with Me! She let me tried a few pieces that gave me an idea for my next purchase! Me and my family were taken care of while I'm buying my jewelry. It's spacious! Clean, and nice decor inside! Love that they follow protocols for COVID and helping everyone to be safe! Would definitely go back here soon!! I can't wait for my next Cartier! read more

Cartier - My purchase - Jewelry Near Me - Las Vegas, Nevada

Went in to get the screws tightened on my bracelet and this guy that's been "working there for 12 years" was so rude and unhelpful. I've purchased 2 bracelets from Cartier so I was expecting some better customer service. The guy claims that they don't tighten screws on the bracelets but I've gone to another Cartier and they've fixed my loose screws before so idk why this location suddenly has never done that before I'll take my money somewhere else next time read more

Cartier at the Crystal Shops is the worst! Went over to drop off a bracelet for repair and pick up another one after recently buying substantial amounts from the store. There were three employees talking to one another and they continuously ignored me even after the guard was kind enough to point me out twice. I was wearing jeans and a hoodie and apparently they made the decision to judge a book by its cover. If you read this review, I urge you not to shop at this store as they do not deserve your business. If they lose just a couple of sales I will be so grateful and feel somewhat vindicated. Thank you so much for taking the time to read this review and considering the option of not giving them your business. read more

When I arrived into Crystal Shops and walked over to Cartier, there was a snippy dude with attitude. Apparently he was mad that the store is by appointment only. I wish I took a pic of this dude to post here, because he really needed to up his game. He was wearing some t-shirt with athletic shorts and sandals. Trying to walk into Cartier without an appointment. For more context, Las Vegas definitely has a higher level of ghetto looking people running around. Maybe it's judgmental, but if you're going to nice place, you may want to be presentable too. Luckily I had an appointment, even though this store didn't have the Santos de Cartier large watch I wanted. However, I wanted to plug this store because their entire staff is on point. They ordered the watch with the combination I wanted, and I received it at home. I can tell you I prefer this Cartier store over the one in South Coast Plaza in Southern California. read more

Carlos is the best EVER!! He is super friendly, responsive, and so thoughtful! He remembers which pieces I have purchased and helps me build my stack. He really takes the time to make sure I will love what I get and in the right size. I live near a Cartier (in TX), but choose to purchase with Carlos because of the excellent experience every time. Make sure you ask for Carlos when you go!! You'll thank me later read more

Out of all the Cartier stores in Vegas we love this store the most. Just purchased another Love bracelet with diamonds for my wife and just like in other times, our sales person was amazingly patient and kind. thanks Elena once again for helping me getting the right piece. my wife absolutely loves it! read more

I (was) a Cartier newbie and the staff at the Crystals store provided top notch service with me and my indecisiveness! LOL Mali and Janette went above and beyond in introducing me and the hubs to the company, it's history (especially how they make their timepieces) and product aftercare. The most exciting part is really how intricate they wrap the "goods"! Perfect for unboxing under the Christmas tree. Thank you Cartier at Crystals team!!!! I say yazzzzzzzz, I will definitely be back. xo read more

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Thank you Elena for your expertise, you have been absolute pleasure to work with. Thank you for helping my husband to choose the most amazing anniversary gift for me. You made a better match, then I would do myself. Totally loving my new jewelry piece and can't wait for next one. I highly recommend Elena and her expertise read more

Wide selection... located at the crystals mall.. near the entrance. Customer service was great, they offered water and they have a sitting area. Just the wrapping took about 15 minutes (a gift) but it's OK we had a drink at the bar across from Cartier. read more

Cartier - Relaxing area - Jewelry Near Me - Las Vegas, Nevada

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Either they thought I was going to buy something or steal something! Haaa. The sis was in town and she loves all things luxury-so we made the rounds at Crystals (a high end "mall" with luxury stores located next to the Aria Hotel). We were followed from case to case and although annoying, all our questions were answered. No bag in hand after we left just a wish list for the "in case I win the lottery what's the first thing I'll buy list!" read more

Great store, very pleasant staff. Kelly has been my go to and is always very helpful and responsive. She doesn't mind me trying on different items, even I'm not purchasing those items that day. I highly recommend this store and Kelly! read more

HORRIBLE HORRIBLE SA!!!! I stopped in on a recent trip to purchase a Watch. I had already stopped at Hublot and was deciding on which Watch to get. Upon arrival I was greeted with a smile by the door man and was ushered into the store. At that point a SA named Elana or Alaina, not sure of the spelling was introduced to me. She began by asking me if this was a gift to someone else or a purchase for myself. Now from the beginning i was not given much eye contact other than the look i was given when first introduced. And the look i was given I have seen those discriminatory looks before many times based on how I look, and I'm not referring to what i was wearing. However I explained that it was for myself. At that point she began showing me different Watches trying to see which one I was interested in. However as we looked SHE was constantly looking around the store at other customers coming in as if she would rather be helping them. She wasnt being attentive to my needs as a customer at all. She also spoke to me in a very stern, dry and demeaning tone. After telling me the price of a particular Watch i inqired about, she then suggested that we look at something less expensive as to suggest that I couldn't afford the price of the one that I was inquiring about. I explained I needed my wife's opinion, once I had settled on 2 watches, one being the Santos, the above mentioned Watch. When my wife arrived I showed her the 2 Watches. As my wife tried to look at the price I quickly turned it over as to not let my wife see. I didn't want the price tag to influence her opinion or decision on which Watch I should get. At that point the SA, Elaina Or Alana, turned it back over and was going to read the price aloud. At that point I politely asked her not to do that. To which I was told "I must' Its my job" to which I said "yes but I don't want my wife to know how much it costs" to which she replied in a sarcastic and nasty tone "well I'm sure she knows how to use google" To which I replied I'm sure as well but if I am purchasing this Watch and If I don't want YOU to show her the price that shouldn't be a problem. To which she replied "whatever I just work here and I'm not here for games" I was furiously flabbergasted. My wife was immediately insulted by her tone and response and excused herself promptly. My wife then suggested we take our business elsewhere. As i was about to leave, SA Alex Lin stepped in and saved what SHOULD have been a lost sale for Cartier. SA Elana or Alaina has a thick Russian accent and is a very very rude and abrasive person. I was embarrassed, disrespected and felt purposefully humiliated. I will not be recommending this store to Any of my friends or associates!!!!! read more

Had a lovely experience purchasing a Trinity ring here. We worked with Mao who was very friendly and accommodating. The luxury shopping experience wasn't quite what we're used to (I.e. Champagne at Louis Vuitton), but I've never purchased from Cartier so perhaps this is just how it is. Regardless, the store was lovely and Mao was great. read more

Cartier - Trinity de Cartier - Jewelry Near Me - Las Vegas, Nevada

Cartier always provides five star service and this location is no exception for the "King of the Jewelers." They are responsive to all your questions and provide phenomenal service befitting a legendary luxury brand. Thanks very much for my new ladies 18K pink gold Ronde Solo. I love it! read more

Cartier - Jewelry Near Me - Las Vegas, Nevada

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Me and my Wife went to the store to look for our Anniversary Gift and Steven Boyle provide us with the best, most professional and friendly service we have ever experienced at any High End Boutique. Not only Earned our business but our loyalty to the store, since we are going back just to purchase with him, We Value good service and the store should be Honored with his upstanding personality and work ethic. I don't really give reviews but this one was a must. Thank you Steven read more

Located in the new Cystals shopping area of the City Center. Go see Lorenzo if Cartier tickles your pickle. He's professional, has manners, is not pushy or fake, and he has a classy swagger feel. I've been meaning to replace my old wallet from here that I got as a gift a long time ago. I cruised into Cartier with the mindset to just window shop. Lorenzo saw me browsing around and that I had some questions. Without any fuss or rolling of the eyes, he patiently showed me the different products and gave me feedback about each item. This guy really knew his stuff and above all else, he's polite and isn't like one of those rude car salesman. I just couldn't walk out of there without buying some goodies from him. Unlike some Cartiers in LV, this one has more than just jewelry. So if you're in the market for a wallet, some shades or bags, and so on, then stop on by. I had a great experience here and would definitely come back in the future. "This is my house and you are my guest." - Lorenzo read more

My boyfriend and I were in Vegas for the weekend and were visiting jewelers to get an idea of what types of wedding rings we like. We were walking around Vegas in our casual clothes and we both look fairly young. Most of the stores we visited were clearly judging us by appearence alone and were less then helpful. When we walked into Cartier, we were greeted promptly and Lorenzo took the time to try to figure out exactly what I was looking for. I never once felt like he was judging me. He allowed us to browse and when I asked him if we could look at a ring for my boyfriend, he rolled out the red carpet for us. He made sure that he provided him with sizes that fit and he thouroughly explained the history behind every piece. My boyfriend is not someone who gets excited about jewelry but when lorenzo explained the history behind the tank ring he decided that he wants that ring badly. I asked Lorenzo if I could have a princess moment and try on the most stunning ring that was half a million dollars. He said absolutley and took us into an office, offered us a beverage and explained all of the cuts and brilliance of that ring. We were so impressed by him. I told him about my previous experiences while in vegas and he explained to me that it is important to that team to treat customers like family and create the best expereince possible. He understood that you can never judge a book by it's cover especially in vegas. I felt his love for his job and it shines through. As of now, it looks like the tank ring will be the winner for him and I will absolutley drive 4 hours back to vegas or have lorenzo process my order over the phone even though I could easily just go to cartier in Beverly Hills. He was THAT impressive! read more

The best location ever!! The sales lady that helped me was super duper nice, I'm sorry I forgot your name! The selection of watches at this location beats any location I've been to in many cities. I walked in not planning to purchase anything because I had already purchased a few items from another cartier weeks before that. But, hellooooo diamond watch. How was I suppose to say no? Wrapped around my wrist looking fitted and all. My early 30th birthday present for myself. I'd have to say cartier has the best sales reps out of a lot of luxury chains. No more watches for me for a while.i digress. read more

I've never been in a Cartier before and my fiancé has always talked highly about the brand so he decided to take me and my younger sister to this location and I am so glad he did. We walked in with tank tops and swim shorts and Ginger Kuang made the experience so painless and enjoyable. She was so sweet, polite and didn't even treat us differently for the way we were dressed. She met our expectations and went above and beyond. She listened to exactly what we were looking for and she wasn't overbearing at all which had tarnished my views on many fine jewelers. We loved how knowledgeable she was with all the pieces we discussed. She was very personal and had excellent customer service. Both of us being managers for different corporations, we were really impressed with her. I really loved how genuinely excited she was for us as well. She even included my 11 year old sister in the conversation and treated us like family. Many places we visit wouldn't included the rest of the party in the discussion so we definitely noticed that and it made our night. What sold me was when she told me the whole significance and story behind the pieces. We are extremely pleased with this visit and so glad she works for your establishment because she definitely is an asset to your team. We will be back and will recommend your location to our friends that visit. Can't wait to see Ginger again! Thank you so much Ginger for your hospitality. If you are looking for a fine jeweler that actually cares about you genuinely and will take the time to get to know you, I recommend this location. It's stress free and respectful. :) read more

In Las Vegas? Want to shop Cartier? Visit this boutique and ask for Steven Boyle. He is WONDERFUL! Since my initial visit (where I purchased a piece) we have stayed in touch. Came back a few months later purchased again. He had all the pieces I was interested in waiting for me in a special room with my favorite drink Pellegrino! He is very interested in relationships not just selling. He takes all the time in the world gives you honest feedback and opinions (if you want). He even took pictures of what I was thinking of purchasing with my current pieces on a female associate so I could consider prior to my arrival. This SA has earned ALL my Cartier business. He even explained the secure process if I want something shipped, as I don't live in Las Vegas. As a gentleman he walked me downstairs and waited for my Uber to pick me up! Can't make it to Las Vegas and don't have a Cartier local call the store he is just as good on the phone. This the store in Crystals next to Aria. read more

Amazing customer service from Ben!! He was helpful, honest and attentive! I was on a girls trip with my friends and It was 10:45pm when we strolled in and he never made it seem like he wanted us to get our purchase over so he could go home! He put up with me and my girlfriends shenanigans!! He is what you call great customer service! Thanks Ben! I'll be seeing you again real soon for more Cartier!!! read more

I love how all the staff are wearing their masks properly- mouth and nose covered! The customer service is amazing; I had a very pleasant shopping experience working with Steven. I wanted to get a love ring and a bracelet. I got the Trinity bracelet, and I wanted to get the love ring. Unfortunately the ring was out in my size, but fortunately Steven said he could order the size and have it arrive during the week! He even said I could get it shipped, if needed- for very thorough and informative. So helpful and makes for a happier customer. Can't wait to go back for the ring and more. Highly recommend!! read more

I'M WRITING THIS OUT OF GUILT I just made a purchase from Cartier Los Angeles (which branch is unimportant), and while the sales associate there was polite, the interaction was as perfunctory as with a bank teller wearing a practiced smile. I couldn't help but compare her to a certain SA I met at this Cartier Vegas inside Crystals. It was a while back, his name I forgot, but he wore glasses and sported a Cartier Love Bracelet...a bit flamboyant, but it would later make sense. Dressed in trash couture, my sweetie and I explained to him we were out-of-towners just passing through. Clearly, zero commission to be made. Still, he initiated a warm conversation and encouraged my sweetie to try on various pieces in their collection. She happily obliged. He spent a great amount of time passionately describing how the natural wear of metals adds character, the nuances of platinum and white gold, and the history behind various Cartier lines. With no intent to buy, I felt bad my sweetie kept trying on jewelry, so I began to send him signals like staring at the exit and gasping aloud at the prices. However, dude just would not stop, and I began to realized what I was witnessing was not a sales pitch, but a crazy f@ck -- a guy obsessed about fine jewelry and the Cartier legacy. He proudly pulled back his jacket sleeve to show-off his own Love Bracelet, then went on to explain how the gold screws are meant for this iconic piece to be worn without ever being taken off -- symbolic of a promise. He brought out a shiny Love Bracelet from the back and giddily placed it on my sweetie's wrist with his gloved hands. We didn't buy anything, but thanked him and left the store. I noticed my sweetie had this crazy glazed look. I knew I was screwed...the new MV Agusta would have to wait. Fast forward to today, I'm glad I eventually bought what my sweetie wanted, but feel slightly guilty it wasn't through this particular guy during our subsequent trips to Vegas. With all the time he spent with us, helping me accept that jewelry shopping -- like love -- is not a thing of logic, I at least owe him this 5 star review. Hopefully, Cartier headquarters realizes Mr. Love Bracelet is worth more to their company than three completely sane SA's. read more

The most amazingly rude customer service. I was shopping around for a ring for my wife but was treated with such disrespect. We walk in nobody greets us, but we got a security guard get a message in that to be careful because we were minorities that we would steal something...we were so belittled and offended that we stormed out...most embarrassing experience ever read more

I am completely wowed by the customer service from this Cartier location thanks to Alex. I was in Vegas on a girls trip and walked in to look for a piece that would be memorable from my mom. Keep in mind we walked in looking like we just got out of the gym, so I was already impressed from the beginning at how nice and patient Alex was in helping me find something I liked. I felt like I was shopping with a friend who wasn't pushy and genuinely cared about what looked best on me. He even entertained my daughter so I could shop freely :) Months after my purchase, I called back sad because I lost my bracelet and he still remembered me! I don't live in Vegas so I was so impressed with how easy he made the process for me remotely. When Alex was out for a few days, his colleague Michoux followed up with me to let me know she would be of help while Alex was out. I'm so touched with the customer service here and how they held my hand throughout the process. The BEST! I will now go out of my way to this Cartier location to have all my future purchases with Alex. Thank you so much for all of your help!!! read more