By appointment only. In an office building and was send out refills only. I called before I went and left VM but no return call but thought I would try. Just know before you go. read more

First off - this place apparently changed owner hands recently. Prior to this back in May or so, I bought 3 HP carts for my printer, C, M, Y. The M and Y worked but of course, claimed to not be HP by the printer but whatever - we've come to expect that. Eventually the third C took my printer down 2 weeks after installing it. Infamous "Ink System Failure". 'So typical!' I think to myself and even my original HP carts and every reset to man can fix it. $699 printer down the drain I think. Well I brought it back to the shop and was informed by the new owner about this changeover. He agreed to take the time to check it out. 30 minutes later to my shock, he gets it working again and shows me the prior carts that were sold to me were all bogus carts missing their IC chip, eluding to this was one of the issues with the old owners and by looking at the prior reviews, seems to have been a pattern. I eventually left with a working printer and I feel much better now going back to get my ink from them again and suggest all to take a look at their products either for the first time, or again. read more

For their recycling service: You're usual ink cartridge recycling shop. Walk in, standard greeting, tell em why you're there, put 'em where they tell you, and bounce up out that 'Ridge World. The end. 20 min. parking spots out front, got to use one. 3 stars for average. read more

Always great service! Love that they recycle. They saved us when we got in a pinch and could not get a cartridge for our printer. We have been getting and recycling cartridges with this business for years now. read more

My client ran out of toner and they are a tax company so running out of ink is very bad for their business. I called them and they had a rare Dell toner in stock. He went above and beyond the call of duty and delivered the toner to the business location that day. That is some excellent service! read more

this has happened twice to me now. i purchased a ink cartridge, lc61 kind and get it home and its empty. Will not print. I tried the one in Moline, il and davenport ia. it has happened at both stores. they exchanged the first one but told me no more. I just i should of learned my lesson the first time. Will not be using them anymore. When online and you can get orginal ones for about the same price. See Ya. read more

Cartridge world in Pleasant hill has gone out of business. I have unused still in the box printer cartridges that i would like to exchange for cartridges for a new copier that I have. I went to the cartridge world in Walnut Creek. He refused to exchange because the Cartridge world cartridges world came from another store. Maybe I am lucky for I have never seen such a junky store in my life. I am writing the corporate headquarters in Hong Kong. Another Asian rip off. i assume this policy applies to all Cartridge World stores. read more

I don't have anything bad to say about these guys except that it took a day longer to get my IPad repaired. I had dropped my IPad several times and it was completely banged up, to the point that I thought I would have to throw it away. The lower portion of the keyboard was unusable, and there were harsh metal things protruding... The work was done well, the IPad, which is almost a member of the family, is back in operation, and the guys were both great. They were both funny and very helpful, and I didn't have to pay anything until I came back to pick it up. I don't know how they do at cartridges, but at repairing tablets, etc., they are great. An unqualified endorsement from me and from my IPad. read more

ANOTHER WARNING! THIS IS THE FIRST YELP REVIEW I HAVE EVER WRITTEN; I am an 80 year old and know enough about computers to fill the back of a postage stamp and have room left over to tell what I know about Nuclear Fission. I needed cartridges for my printer. On a fixed and if Washington has it's way a diminishing income. These were cheaper so I went here and bought them. They didn't work. So I took the whole printer back to him rehearsing my arguments all the way. He politely explained HP sent an update that is a free download to make them work. He gave me a bunch of instructions printed them out, and even e-mailed another copy to me. I got home and was totally confused. Today I went back with the lap top the printer and a lot of hope. HE DID THE UPDATE, THEn FIXED PRINTER AND HELPED ME LOAD IT INTO MY CAR!!!! Didn't charge a dime! The owner is a blessing to the city of Hayward. I live in Oakland. was part of the Hayward High Schoo; class of 1955 (hey, Jack del Rio Sr) and he was the best thing in Hayward since AB Morris was principle. Go Farmers! read more

I am honored to be the first to review this place. To make this easy, here is the follow up email to corporate after complained about the clerk/Owner of this location. This is a follow up to my last email regarding the Hayward Cartridge World. I was able to get my refund, but the clerk/owner (same guy as last time who was giving me a hard time) was being extremely rude when he realized that I was the person who complained about him to corporate, so I am going to take my time to give you some valuable feedback. When I went to return my ink the first time, he asked if I was the one who wrote to corporate and I admitted it. Then he started giving me attitude and asked if I would be happy if he lost his job. I then told him that the reason I wrote to corporate because he was arguing with me the reason for my return last time and he replied with "I Do Not Argue with Customers!!" There he goes being angry and arguing with me again. I didn't bother to get into details on what he said t me last time I wrote y corporate, but now I feel like you should know the details. The first time, I returned the ink I told him that the black ink bleed and the colored ink printed nice and clear which shows that there was a problem with the black ink/cartridge compared to the colored ink (which I also bought from Cartridge world) therefore it there is a problem with the black ink ( I even showed him proof ), he first looked at the proof and said "what's wrong? The ink printed and it's black ink, that's what you bought" I then replied "Are you kidding me? The texts bleed together! It's unacceptable" He then started to blame my printer even though the colored ink came out fine on the same print. I then insisted I didn't want a replacement, I wanted my money back for the black ink and he said "You used it. I cannot resell it" and I replied "How was I supposed to know if there was a defect if I didn't use it?" Fast-forward to today, he gave me my money back, but it was still a horrible experience having the guy asking me if I would be happy if he lost his job and was giving me attitude the whole time. My answer to his question is that I won't be celebrating if he lost his job, I really won't care. The important question is whether if he would care if he loses his job for being an asshole. He needs anger management training or better medical care to get his bipolar self checked! read more

Warning! I really don't like leaving bad reviews but this experiance made me want to warn others I went in To purchase ink or get my cartridge refilled. I got an ink refill a few months ago from this location by the owner and when I asked for a refill the owner said they don't do that. I told him he was the one to do it and then they said they have t done that for over a year. I wish my ink lasted that long then I wouldn't go to a discount location. I showed him and the other employee my canon cartridge with the sticker he placed on it after he refilled it. They were rude and tried to make me seem like I was in the wrong. I was willing to buy a cartridge from them but they didn't have it. He said maybe tomorrow and wasn't willing to be any more accommodating. He said he put some ink in cartridge and I know that was a lie because of coarse it doesn't work. They said the machines are mest up and the other employee said well we don't make any money they loose money and those aren't guaranteed be cause the censors can get mest up blah, blah. I believe he just played with my cartridge and mest it up. He refilled it last time and said how easy it was. I told him I literally had just taken it out of my computer. This time it was like I was asking them to climb Mount Everest. I will be ordering on Amazon and just getting the refil bottle myself. I really liked this place because it's close to my house but just like all businesses they get money hungry and rude. Unfortunately I. told friends and family about this business and I will soon be giving them the latest update. This place was awesome a few months ago and ink was fine but I'm not gonna waste my time which is more important then wasting my money. If you no longer do something say that but don't make up lies and argue with your customers and smirk and laugh. read more

There aren't too many places to filling cartridges nowadays. After a couple of poor experiences with Ebay vendors and learning Costco does not fill Samsung carts, I called Cartridge World. The person answered the phone was very polite and gave me the quote right away. About 2 weeks later, I sent someone there with my empty cart, and a filled one was already available to trade. Not sure if that was their stock item or they had it ready because I called. They charged exactly the price I was quoted, and the cartridge has been working well for a week since then. read more

They refilled my ink for a great price...but it didn't work and he actually broke it. So, I'm hesitant to go back.

i purchased a 74 and 75 cartridge for my hp. they stopped working after about a month of light printing (maybe 10 pages). i took them back and the asian guy at the desk was cordial stating "oh it sometimes takes 2 times before your printer recognizes them." so he replaced them and i was impressed at the time. i installed the new cartridges and again they worked for about a month, light printing. took them back for return but was out of the 90 day refund window so no dice. my advice, if they don't work, get your refund back. or just buy the real thing. lesson learned! read more

Cartridges are inexpensive, but sometimes they'll give you the wrong one. Often, they don't even work when you try to use them in your printer. Frustrating experience here. read more

I'm giving this place one star, though they don't deserve any star at all. The guy that was working at the time was a horrible employee. He silent me when I ask him questions about refilling my cartridges. On top of that, when I finally took the cartridges out of the bag when I got home, the ink has spilled all over the bag! I will never go back to this place again until they teach their employees some common courtesy. read more

Great! They can refill my cartridge where I can't anywhere else! He was so nice, greeted me when I came in, said he would give me a student discount next time I came in & gave me a pice of Easter candy. I can I say it's cheap ! Awesome. I will be coming back here for sure. read more

I'm Property Manager at a business in Yuba City and I really appreciate Cartridge World. Their customer service is great and they always do business with a smile. I have used Office Depot in the past but they charge almost twice the amount for the same product, and shipments are unreliable. read more

This is a diamond in the rough. Need a cartridge at a reasonable price, this is the place if you live in Hayward or Castro Valley. The cartridge worked like a charm. The man doing the work was pleasant and helped me while assisting another customer and did so without doing a dis service to either of us. The Cartridge work just fine. Know your printer and cartridge number to make things easier. read more

This place is nothing but a rip off. I went in to the Dallas office and purchased HP recycled ink. They were well aware HP recycled ink are not compatible. Such as waste read more

This is the worst store I have ever been to, Nothing is done on time very lethargic people. The deliveries wont be done on time , the cartridges wont work properly the ink is not filled completely but they take the full pay..I would rate Paseo Padre Pkwy 5/5 but not this. Instead f gng to this store thrs another on Paseo Padre Pkwy I would suggest u ll to go thr but not here. Its my personal opinion though. read more

The day I went in to this store, their system was down. Instead of simply telling me this from the get-go, the representative looked for the cartridge I needed drawer by drawer. Although this process felt like an eternity, it was probably "only" 5-10 minutes. He found one that he said "should" work. I compared it to the one I brought in, the one I gave him, and saw it was clearly different. I pointed this out and he said that I could try it and if it didn't work I could come back. That's when I asked him if he could look up the cartridge in a catalog or the computer, because if he wasn't certain, I could try somewhere else. And that was when he explained his problem. One thumb down for wasting my time while the clerk hoped he could find my replacement with blind luck, and one huge thumb down for assuming I had the time to go all the way home to test his bad hunch on a cartridge that looked different and then come back to his store when his system was functioning. read more