Worst customer service I have ever experienced. I walk in and wait patiently for 10 minutes or so. Only for the one employee at the time to not even acknowledge the fact I was standing there waiting for some help. He walked around his desk right pass me , again no acknowledgment, walks out the door. I continue to wait. Finally someone comes struggling out the bathroom door. Turns out to be an employee that finally decided to help me after he sat down behind desk and caught his breath. He welcomed me over and began to question what I was in for. After trying to explain what I needed and was asking for help with figuring out a part I needed for a particular head unit. That they displayed on the wall. He gave me the run around like I was some idiot and wanted to charge me for an honest answer. Needless to say I've been around many car audio shops. Also have installed many of my own. I wasn't familiar with the unit I had due to the fact it was installed by the previous owner of a work truck I recently purchased. I came into Cartunes from a request from my friend who owns his own shop because Cartunes carries a lot of Kenwood Head units. Which my opinion is the bottom of the list. Somehow our conversation started to escalate into an argument. I chose to end it and walk out. I highly don't recommend Cartunes to anyone. With my experience in customer service. This employee needs some training. Or maybe just maybe he is there to screw you. Do your homework before you chose Cartunes. There are plenty of competition within a 10 mile radius. I would've gave this review zero stars unfortunately it wasn't an option. read more

Terrible .... If I could give them a negative star I would . they began by promising a price and later making you sign a piece of paper with a different , much higher price on it. They then installed the unit wrong and afterwards blamed the unit and wanted more money to uninstall the unit.. They were rude. They couldn't even do their job ... Don't go anywhere near cartunes . Stay away!!!!!!!! go to best buy or any larger shop. read more

They do not even deserve one star! The information they give you about the window tinting being "guaranteed" and under "warranty" is a bunch of bull Sh*T! They refused to fix my windows after they started to bubble like two weeks after I paid $270 to get them tinted with what they say was one of the best tints they had! Now I'm out $270 and have a bubbling back window all because of the crap work these guys do! Do not go to them for window tinting they will rip you off and will not stand behind what they say. I Wish I would have checked the reviews before I took my car here, if I would have seen the rating they had previous to me coming here I would have NEVER brought my car here. About 3 years ago I had my old cars windows tinted by TINT BY DAY he did a great job! I would have taken my new car back to tint by day as a return costumer but I was impatient and he had no openings the weekend I wanted it done. Sham on me for not waiting. read more

I have been there twice and regretted it both times. First, they installed an alarm in my Acura drilling a hole in the firewall. This caused water to trickle down and soak the carpet. It took a while for the dealer to find the problem. Second, the high-pressure salesman got me to buy an idiotic radio (my bad). They installed it by cutting into my instrument panel without asking me. For some reason, they wired the radio into the alarm system, causing problems later. I felt I was nothing more than a way for them them to get some money and them be shuffled away. read more

There really should be a "ZERO" stars category. These people do not even deserve ONE star! They sell junk, especially at their tents sales, tell you one install price and then charge you another if you want the cables in the box included!*@# When asked to repair their work they would only do it for a large fee and gave us a ton of attitude. We bought two items their. One is an alarm that constantly locks us out of our vehicle with keys inside. It shorts out, goes off with the rain and they won't adjust it. They refuse to fix it. SO, now I have to pay someone else $80 to remove the alarm and buy a new one. read more

The worst of the worst. You need deep pockets to pay for all their mistakes that they do on purpose in my opinion. There are plenty of places to get good work done this ain't it. And careful when you put down your signature on their lopsided contract that says you pay no matter what and let them fix their scew ups no matter what. Problem is they allways scew up (just read the posts) and then blame it on you and your shitty car. even if you drive a beautiful mercedes. What they see when you pull up in one are those $ signs. Also they can't keep up with all the negative posts though they have removed mine some how, so this is a re-post and I will repost again if this reveiw is removed. read more

Owner is not only incredibly rude, he followed me out of the store as I was leaving chiding me about endorsing another business if I dared to communicate the incredibly raw deal they cost me going to their shop. Went to Cartunes the day before my road trip b/c I wanted a new stereo that would communicate with my Android phone. Salesman made a mistake and sold me the stereo that only communicates with iPhone. The installer also failed to put in a diode so my dash went blank and climate control shut down. I brought the car back and they fixed the dash. But - Junior (i think the owner's son) told me that all I could do is put the Android stereo in for another $180 (I already paid $688) or they would just put my old stereo back and give me my money back. When he told me they could put the correct stereo in he told me he "wouldn't charge me for the additional install that it would normally cost." I almost choked. I opted to have them just return my car to the condition it was in before I went in. This cost me in total approximately 6 hours of time with all the back and forth and coordinating other rides, etc. When I informed the owner that I felt the better business decision for him was to just put in the Android stereo they'd told me I was getting in the first place at the price they charged me, he said "just like in the court system, the business owner is always supposed to be punished." I told him that he was foolhardy and I would inform everybody I knew that Cartunes is not a reputable business and nobody should trust their vehicle to this place. read more

Upon entering the store, the two people behind the counter did not acknowledge my presence and were in fact engrossed in reading something about the devil out loud from the company's computer. Then someone appeared from behind a door and asked to help me and when I inquired about car stereos he said he did not work there. What?? Then the guy behind the counter said, "wanna job?" to him. Upon which time I left the store and will never, EVER go back. read more

First the owner is a big ego that fits his big body......rude and someione not to be trusted....quoted $130 and was going to charge me $170...save yourself time and avoid this shop. the location is never easy to get into and the chance to have your car hit is huge....just say no to cartunes.....more like carclowns.....READ THE REVIEWS! read more

Saved me a ton of $$. Thought our Bluetooth needed replacement. They got us in the same day and fixed our exsisting Bluetooth. We were only charged for the minimum service fee. Thanks guys. read more

Do not get your windows tinted here you will regret it. They warrantied the work but did a even worse job the second time. I walked across the parking lot and talked to the neighbor who also does window tinting. Not only was he slightly cheaper but he did a perfect job. read more

The only reason this place gets 3 stars instead of 1 is because of Jesse, one of the installers. I've followed him to a few different shops over the years and that's the only reason I went to this place. Not only does he know what he's doing (unlike some other people there) he takes the extra time to do it the right way! The owner of the place treats you like a number instead of a valued customer and the manager has the most bs nonchalant attitude........like they can't be bothered to take time to talk with you. They just want to get you in and out whether you leave satisfied or not. read more

This place sux promises the best delivers mediocre work nothing great. What upset me was I wanted all my windows tinted including front windows tinted was qouted one price then decided i didn't want to risk a ticket like ive gotten in my truck yet they tried to charge me the same price and argued with me until finally given in. I know times are tough but good professional service brings customers back not trying to squeeze a couple extra bucks out of you. That's shady if you ask me. Work wasn't great nor horrible found one bubble but not worth bringing back to get fix if they even would. But to have to deal with unfriendly service is not worth it.. Def will not be returning. read more

Had a great experience with this company and surprised to see such low rating on here. I called about a radio not even installed by them, made an appointment easily for same day service, had my problem fixed for a fair price and left a happy customer. From beginning to end of the process I was well informed and they even took the time to show me exactly what was wrong before and what they did to fix it. I plan on recommending this place from now on and will continue to give them my business in the future. read more

Great customer service and the installation of my lights went smoothly. Knowledgeable install team. Not much of a waiting area. Prices are kinda high. read more

I recently took my new car here to get tinted and the girl who helped me out was amazing. She clearly went over all of my options and told me ahead of time what to expect for the next few days! They did an exceptional job on my window tinting and the prices were reasonable. Very pleased with the service :) read more

I had a Cartunes installation a few years back and had an amp repair performed at Dave's. The job was affordable and has had no problems over the years since. I found Cartunes after shopping around at some of the more expensive shops, and decided on them based on my desire to support local businesses. After a recent visit to Cartunes for speaker replacement I felt inspired to write this review. I went with their Memphis PR line of coaxial speakers based on their sound quality, durability, and low end cost. My old speakers were a sight to behold--practically disintegrated! I find it hard to believe my old speakers were even capable of producing sound. Somehow I got along this far by cutting them off at 160 Hz using the High Pass Filter in my head unit. I've now changed this setting to 80 Hz since the new speakers can handle it. I'm really enjoying the new speakers, but the real reason I'm writing this is because of the great service, from sales to completion. They answered all of my technical questions perfectly, and patiently allowed me to listen to the possible choices. The job was performed quickly yet they did a good job managing other customers (like a busy cafe). Finally, as I was driving out I noticed what turned out to be a co-incidental fuse failure with my dome light and door sensor (my car is a 1993). When I brought this to their attention they diagnosed the issue and popped in a new fuse within 5 minutes -- at no charge! I definitely recommend Cartunes as a great local choice with good service and a compelling product line. read more

GREAT PRICES, GREAT SERVICE, AND PROFESSIONAL. I took my f250 in there to get a double din alpine stereo installed. I had previously gone to best best buy and paid for an install. Best buy charged 350 for the install and the added a bunch of other accessories need for the install totaling $500 and change. On top of that there was a three week wait. Called Dave at Cartunes and he had me in there in two days. The install was done right and on time. He was very informative about his products and it cost LESS THAN HALF the price as Best Buy. $215 bucks. Are you kidding me. Can't wait to go get my $520 bucks back from Best Buy. I'm gonna use it to get me an amp and a sub box. Haha. read more

Well, they didn't actually work on my vehicle but that's why they get the five stars. I had been having problems with the speakers in my 2002 VW and I figured they were just old. I called and was able to make an appointment within just a couple of days. They were ready for me immediately when I arrived at the appointed hour. The technician came out and listened to the music system and rotated through all the speakers and all were working appropriately. He could have ripped me off royally since I know nothing about speakers and cars but, instead, he suggested a couple of things that might be causing the problem and said it didn't look to him as if there was a need for any work or new speakers. I appreciate his professionalism and honesty. I would definitely recommend this establishment. read more

I visited CarTunes on a Thursday (7/14/2011) I spoke with Dave, he helped me pick out new front component speakers, rear speakers, head unit and amped sub. I told him how much I wanted to spend, and he provided me with options to either upgrade or downgrade. His knowledge was great as were his suggestions. I told him that I had to have everything installed BEFORE my trip, and I was leaving on that wednesday. So he ordered my dash kit right there, and it arrived on Monday July 17th, they installed everything on Tuesday the 18th, I picked it up, and was unbelievably impressed. Even though they were busy, they helped me figure out the basics and adjustments. Maybe I spent a little more than I really wanted to, but they get 5 stars for service, for expertise, and for installing everything for me before my long drive. read more

I had a great experience here, it took less than 30min to install my amp and sub, the customer service I experienced here was excellent. Best place around for all car audio need. Don't go to Best Buy they suck. read more

Bought a Sub from them. I got the last ones they had in-stock. It happened to be one they had sitting as a display model on top of a bunch of boxes. Anyway, I went home and wired the amp and the deck up. Turned out the sub had a bad ground. So I went back in to the store and asked them if they could check the sub and if there is any possibilities the sub fell on the floor before I bought it. The guy looked at me and basically said NO That didn't happen. I said well what should I do. He was like We can ship the sub to the makers for a replacement. But thats going to take 2 weeks to get it back. I was SO Mad. I just dropped $500 for the amp and the sub and I have to wait. So I needed up paying like $60 for them to fix the problem. Reason im giving a bad review is because the guy was a COMPLETE A$$ to me about it. We were like verbally fighting. He has no people skills and does not know how to talk to someone nicely. read more

I became a yelper today just so I could write this review. Aside from the horrible attitude portrayed by the stumpy little gap toothed little prick that works the front counter these kind gentleman were about to rip me off for over 100.00 I came in today to buy a replacement remote for a car alarm that they installed I went in expecting to pay around 50.00 and walked away with nothing because they wanted to charge me over 149.00 for the remote. I called the alarm manufacture and they had it there for 49.00 and the msrp was around 89.00. I will never come back to this dealer for anything! Long story short I bought the device from amazon for 42.00. I would actually be happy to pay a little more around 50.00-60.00 to keep the money local, but the ripoff was apparent and they will never have my business. read more

Great service, very helpful and had a good experience. Would recommend to anyone looking to get a car audio fix

I own a pretty old toyota, it had a cassette tape player and a radio but no cd or aux chord port. When I purchased my own stereo I realized that the model of my new stereo was incompatible with the chords in my car and I had no idea how to make it work. When I took my car in they were extremely helpful in finding a new stereo that would work with my old car. They asked me what I wanted in my new stereo, found the model that was compatible with my car then installed everything. I loved how they were fast, cheap and got the perfect stereo for me. The entire swap took an hour and only cost about $200. I am extremely happy with how friendly the staff were and how they could quickly and efficiently get the job done. I would absolutely recommend this place to anyone looking to get a quick fix or a new stereo inexpensively. read more

I have gone to Car Tunes for many years. I always have excellent service. I have very had a radio installed and they are always helpful to help when there is a problem....often taking care of the problem at no charge....they always start on time and explain what was done....I will continue going to them read more

I was looking for a place to get some information on how to mount the stereo in my boat. I went in to Cartunes expecting to buy a mounting kit and hoping to bother the guy enough to maybe give me a tip or two on how to put the thing in. I wish I could remember the gentleman's name that was working behind the counter that day and I'm sorry that I dont, robust man with a beard. Anyway, I explained my situation and showed him the stereo that I hadn't purchased from him and he was more then happy to explain how to install the deck into my boat. He said the kit wouldn't be necessary but asked if I had any connectors for the speaker wire, i said probably and he ran to the shop and came back in a few seconds with about a dozen basic connectors for me to use. Awesome customer service and the kind of experience that not only do I tell everyone about but when I do need a car stereo or parts I will absolutely give my business to Cartunes. Thank you! read more

I am new to Sonoma County and needed work done to my existing custom audio system. CarTunes was the establishment I chose. Excellent Service all around from when I stepped into their Show Room floor. You guys are PRO! Not to mention very welcoming. For anyone who needs a new install or has an existing custom audio system that needs troubleshooting. This is the SHOP. Thanx! again guys. I'll be returning soon, for a boat installation:) Oh! one more note: Separate for CarTunes is an electronics repair shop. This is a ONE STOP SHOP. I recommend CarTunes:) read more

This place is a joke, went in got a quote, called the next day to set up an appointment, went in for the appointment and the really heavy set guy working the front told me they can no longer do it. Thanks for wasting my time and money, i'll take my car to someone competent then. read more

i went down to get my car sterio and speakers with appointment and the first time he quoted me was going to be 500$ and then asked if he had a discount for black friday just joking but he did gave me a discount on the speaker I bought from them. I was told it would take 3 hours and it ended up taking 4 hour and since I'm not from town i live up in the coast which is a 2 hour drive there and back so basically the time that takes me to get their and back is how long it took to get the service done in my car. Finally after payinG $447 and picking up my car was i was on my way i realize when i went to put my passenger window down it wasn't working when i took my car in ALL WINDOWS WHERE WORKING RIGHT!!!!!! So i go back to tell them about the window and the respond was from them was " the window was acting up" when in fact my widows where fine and never have had an issue with them until i went to their shop to get this work done on my car. i ended up talking to one of the guys in there and they where going to check it out and he said if their was a part that had to be fixed or whats so ever and said that i would have to pay for the fix of the window that they messed when that shouldn't be something i should pay. my car windows where fine when i got my car there and now i have one window that dosen't work so they said to bring it back and they would check it out and it would take 10 minutes some how they can tell me in 10 whats wrong with it BUT THERE IS NO F WAY I WILL GO BACK THERE AT ALL!!!!!. PEOPLE SAVE YOUR TIME AND MONEY SOME WHERE ELSE THESE PEOPLE OBVIOUSLY DON'T KNOW WTF THEY ARE DOING. read more

I recently had 4 speakers replaced in my car at Cartunes, and from my first call to inquire about pricing and make an appointment, to when I picked up my car and turned on my stereo to test my new speakers, I was truly impressed. Their service was timely and excellent, and all of the staff I interacted with were incredibly helpful, professional and considerate. Their pricing is very reasonable, and the quality of their work is outstanding. I'm planning to go back for some basic window tinting and a new stereo, and I highly recommend this great local company to anyone looking for car audio work. read more

Horrible people. I signed to get my subwoofers working on the new touchscreen I installed, they said I wired it wrong.. charged me near $200 to "re-install" my deck. They finished, and I was in the same spot I was when I walked in. They didn't change anything and I was stuck with the bill.... So rude and unprofessional. DON'T GO HERE! They even make Best Buy look like saints! read more

Too bad there was not a way to but down -1 stars as they wasted my time. Was prepared to have them do some work for me but due to sh**ty attitude by the big guy who runs the place no way I will ever go back. Don't bother going here - seems like there area bunch of places out there that will do good work - wouldn't trust these guys as far as I could throw my truck! read more

Super costume service walk in and was immediately greeted with a smile. Was looking for 5x7 speakers with a certain depth. They showed me two different brands and let me listen to them both the last five stores didn't have 5x7 set up to listen to. So if you are looking for any type of car audio this is your place everyone was friendly and well knowledge and really great priced as well. Also they have an awesome warranty on the morpheus speakers. If the speaker blows. They well replace it no question asked. Now I don't know if that's the same warranty on other Brands they sell but most likely. read more

I just read the two previous reviews in the last hour, and want to say my experience was unremarkable yesterday. I came into their Santa Rosa shop late to ask about getting a good radio and speakers into my girlfriend's truck for her birthday (cab recently trashed). I had shopped Best Buy and another car audio shop down the street: Cartunes' installed price was similar to Best Buy's and they could do it immediately. The manager asked if it was to be a gift, and at my assent, thanked me for the business. I found that I was missing a receipt for the purchase this morning, and called about getting a replacement - they are happy to provide one. (I assume I neglected to get the receipt when the deal was done yesterday; no fault.) I will re-post if the girlfriend's experience turns sour, but so far, she's overjoyed. read more

WORSE than BAD. I paid for the stereo install, got in my car and nothing worked properly at all. They said my speakers were blown and my car was the problem. They said they had done work, that, they had not done. I brought my car to a place less than a block away, and they fixed all Cartoons (Cartunes) mistakes. My car was fine and the speakers were not blown. Cartunes are incompetent at best, I think much worse. But hey, if you want to take the chance go ahead. I would not let them touch my car after the first encounter and I am glad I never went back, Problem is it cost $ and credit card charge dispute. If you like Drama and sleepless nights go to Cartunes. They will take care of you. read more

Very rude cocked up an attitude when I told him Wat I wanted and he said it was wrong tried selling me a 2 to 1 grounding block. When I asked for a 1 to 2 power fuse block. Lack of knowledge. Wouldn't recommend them to any one I no. Hardly any parking read more

I have not purchased anything form Cartunes, but I walked in accidentally looking for Tint-by-Day. The guy behind the counter was RUDE and started trying to sell my tint after I already said I had an appointment next door. As I walk out he asks, "Are you parked in one of our spots, if you are you will get towed". I will NEVER recommend anyone to this location just based on my two minute and accidental experience. read more

I went there to replace my VW antenna that was broken off. Even though it was still working, I wanted to fix it because I was about to sell my car and wanted it to look better plus I thought maybe I would get even better reception. I wish I had never stepped foot in this place! First of all they are extremely rude and barely recognize your presence when you walk in. So, at first they ordered the wrong antenna and then had to up-sell me to the "right" one for my car model. Finally, as I drove away, I realized that my Bose cd changer (6 cd changer in the trunk) was now not working. Well I took it back and they said a wire had broke behind the radio (which I know THEY broke) and had to solder it back together. After they soldered it, my cd player worked but only intermittently. Now after several months, my cd changer does not work at all. I just recently took it back to have them check it out and they told me it was not their fault and that there were other things wrong in the cd changer itself. It is a complete lie because it works just fine. It is just that wire that they broke off and is not able to transmit through the receiver. I will never recommend this place! I hope this place goes out of business. read more

June 8th 2009, I had a stereo deck, alarm with keyless entry, sub with amp, and 4 speakers installed.. in my 1978 ford crew cab, everything looked good and worked after the 4 days of install, then the truck sat in storage till the weather was good, apon start up after a few months of sitting, the dash lights wernt working nor was the amp kicking on, I tried to follow the problem and I saw relays, the alarm box and all sorts of wires just hanging freely under the dash, under further inspection i saw wires with no ends or tape on them, pieces that were spliced and never taped back up, and other issues that didnt seem right for electrrical equiptment, on feb 18th 2010 i called so they could look at the issues and repair, they had the truck for 3 days and when I finally got a call they said that they didnt see any issues therefore they didnt need to repair, however they said that the sub box was too big and the seat needed to be moved forward, I told him that they installed it and they should of noticed this when they did....I then left...apon getting back to work I noticed the alarm was now not working, and the alarm box was hanging down under the dash...I called and asked to speak to the owner, they informed me that the owner didnt talk to customers and that I had to speak to the manager, he told me to bring it down and he would look at it, so I then took off from work and went back to Cartunes at 2450 santa rosa ave santa rosa ca 95407 707 5468585, one of the guys run to my truck to see what the problem was and before I could tell him he pushed me out of the way and was in my truck, I went in to finf the owner and I was told again I cant talk to him he doest deal with the publick I had to deal with the manager, they informed me that he wasnt availible and they insisted if I continued to ask I would be told to leave... I asked for the business liences and seller permits and they did not have any valid ones posted... I asked again for the contact info of the owner and they told me to take my truck and they werent going to do the repair work... read more