While in the Bronx visiting a friend I tried to ignore the Carvel shop near his job but he didn't and my once every three month guilty pleasure treat is broken. Once inside the full array of Carvel stuff is available but in 3 hours it's lunch time in Astoria so I better just get a vanilla single cone with sprinkles which won't affect my lunch time pattern . What can I say , Carvel soft ice cream rocks and I do have a portable cooler in my car so a large ice cream cake is also a go .Giving 4.5 stars for the enjoyment and next time it's a double cone with the works . read more

Service was mid, lady was nice enough but kept spilling ice cream everywhere (mine and the lady's order before me) and had her fingers full of hot fudge while serving me, prices are horrendous and not worth it for this small sundae. read more

Carvel - Receipt - Ice Cream & Frozen Yogurt Near Me - Bronx, New York

If the store is open until 10pm and I'm standing inside at 9:52 and wait in line for 5 minutes. I want whatever I'm about to order when I get to the front of the line. A young female employee said that she's not making any milkshakes because she's about to close. 1 star for being lazy and horrible customer service. read more

Carvel, how sweet it is, for a milkshake , or an ice cream cake, but it's my stop for me, in this wonderful heat wave, to cool down the 101 degrees inside of me. As you sit in this nice frozen area, it just hold you down to enjoy every lick you give to your cone. So how many licks do it take to get to the end, the world will never know. LoL. read more

Carvel - Let keep cool - Ice Cream & Frozen Yogurt Near Me - Bronx, New York

See all

I wish I could give even lower rating. Will contact health department. My wife bought my 2 year 5 month old daughter strawberry soft serve ice cream and after she had about half tried it. The icecream tasted bad so my wife threw it out and went and told the employee. The manager tasted it and said it's not bad. Well no more than a few hours later, not having eaten anything else my daughter was vomiting non stop. She still has not recovered on her 3rd day after having been to doctor that confirmed the icecream was the culprit. If you leave your milk out of the fridge don't use it so you don't lose money. Makes me want to go grab everyone of them and make them eat their product. Stay away if I don't put them out of business. read more

Seriously should contact health department. Employees wear no gloves, they speak over people's shakes and the toppings on display, the cones and products people consume are handled WITHOUT gloves, it's absolutely horrifying ...it was a totally unsanitary situation. Will never come back here again. Beyond disgusting. read more

Would love to rate this place higher but they make it too easy to rate it bad. The ice cream is definitely a five star rating, it's just the service you receive. When you walk in be prepared to wait, and wait, and wait. If no one is at the counter it will take forever to get service. The whole place could be robbed of all ice cream before they noticed. They make you feel as if you're troubling them with your order and I'm yet to see anyone ever smile. Lighten up folks!! How hard is it to sell something most people love? read more

This carvel has horrible customer service. My daughter and I went there and ordered ice cream in a cup with marshmallows. The lady serving us was putting in marshmallow sauce. My daughter asked what was that and the lady was very nasty and replied "this is ridiculous." I explained to her that my daughter was looking for the actual marshmallows. I asked for the manager and she came out. I explained to her how unprofessional the server was. She listened and said it was a misunderstanding while me daughter cried about the commotion.The manager did giver her free ice cream but the original service was horrible. Not a kid friendly environment! If I could rate this establishment a zero I would. read more

Don't bother going to this place for ice cream cake. They charge $10.00 more than the regular price. Thieves!!!!

I refuse to go to this Carvel ever again. I was going to Carvel to get dessert for my family and it was 8:30 at night so I made sure to check this stores website to be sure it was still open at this hour. Their website says the store is open till 10pm. I drove all the way to Carvel and when I got to the door at 8:55pm, it was locked. The lights were still on and there was a woman behind the counter staring at me. I pointed to the sign on the door which said the store closes at 9:30 and she just mouthed "sorry" to me. Maybe you should update your website and your door!!!! How rude. read more

I absolutely love this Carvel! The service is great especially the service I received from the girls behind the counter. The ice cream is served with a smile and the shop is always clean. read more

If I could give 0 stars I would. I ordered a cake for my daughters 3rd Birthday via email with a picture I wanted on the cake as well as what I wanted the cake to read. I sent my husband in to pay for the cake which cost about $65. While there he called me to speak to the employee to discuss the color trim I wanted as well as the color I wanted the writing to be. I asked if the picture would cover the whole cake and I was told no that there would be plenty of room for the writing I requested. On 8/20 I go to pick up the cake and there in absolutely no writing. Instead there is a happy birthday sign stuck into the cake. I spoke to Etta and explained that I was unhappy with the cake and it wasn't what I ordered. I was told I would get a call from the owners by that Friday. On 8/26 still no call from the owners, I decided to call and again spoke to Etta who basically told me she can give me $3 off another cake order and the owners stated the email was followed. Terrible customer service is all I can say. Very disappointed! read more

Carvel - The email order - Ice Cream & Frozen Yogurt Near Me - Bronx, New York

See all

Horrible. Ice cream had freezer burn the shake tasted like seltzer! Never again. Carvel just isn't the same anymore. Waste of money

Um Saturday night and closes 40 before sign clearly states. Not only was I trying to go inside but 3 other people. The two associates inside just walked away. What kind of business is that? If I was the owner of this business I would fire them on the spot. Horrendous! read more

Went to the store at 9:20pm on a Saturday and the sign on the door said they were open until 10pm and the open sign was lit up but when I went to open the door I was turned away by an employee saying the store was closed. Either update your door signs or stop allowing employees to close early. I am seeing from other reviews that this is not a new problem. I will not be back. read more