The customer service I experienced during my visit here well exceeded the actual quality of the ice cream they offer. Carvel is a staple in the community, just as iconic as TCBY was when I was growing up as a child. I had a craving for something sweet after leaving lunch with a friend and decided to stop in here to grab a sweet treat. Initially, I was contemplating just grabbing one of their ice cream sandwiches and then changed my mind when I saw some of the new soft serve flavors that they have to offer. These flavors included a toasted marshmallow flavor and a pistachio flavor. I am a huge pistachio fan so I wanted to give that a try. There was one other group of guest ordering before me (a father and son), and I could tell they were pre-ordering a birthday cake, so I waited off to the side patiently and just scanned the flavors of ice cream. The young lady working the counter did such a fantastic job of providing them with exceptional customer service during this process, so much to the extent that she actually came from behind the counter to help them select the details for the young boys birthday cake. I could tell she was doing her best to wrap up their order so that she could attend to me next. As I was still standing in front of the ice cream case waiting to be helped, the son came back to order ice cream too. He walked right in front of me and literally stepped on me so he could look at the flavors. The father said nothing and didn't correct him or apologize. However, when this father and son left the establishment, that same employee went above and beyond to apologize for their behavior, and told me that she wished she could've said something in the moment because she understood how disrespectful that situation was. I never expect employees to get confrontational with other guests on behalf of a guest, but just hearing the apology made me feel seen and appreciative of her in that moment. Finally able to attend to me, the kind employee allowed me to sample the new flavors I was interested in and after hard cotemplation I settled on soft serve vanilla on a chocolate cookie crumb cone. Delicious! The toasted marshmallow was my favorite, but the flavor is way too rich to eat a full scoop of. The pistachio, which I expected to be my favorite, actually tasted like cherry and was quite disappointing. read more

Carvel - Desserts Near Me - Royal Palm Beach, Florida

Super disappointed. We googled Carvel and saw you carry Oatley non diary ice cream. We went to the RPB location and no options were available except for sorbet which is definitely not the same. Get with the times! Carry a nondairy option. One star. read more

Carvel - Front of store - Desserts Near Me - Royal Palm Beach, Florida

I always have a great experience at this location! Recently I asked for a custom cake for my daughter. She wanted a koi pond cake. I showed them a picture and not only did they stay late to make the cake, the cake was amazing! It was so close to the picture and just delightful! So pleased! read more

Carvel - Koi pond Carvel cake - Desserts Near Me - Royal Palm Beach, Florida

What a nice surprise. Accidentally stumbled on this location and didn't even know we had a Carvel in Royal Palm Beach. The shop is spotless completely stocked with anything you could want with ice cream. They have the nicest Carvel cakes I've ever seen including one with a little guy fishing. The one girl who helped us is named Liyah. What a delight! She let us sample a few ice cream's without giving us that attitude and she prepared our Sundays and cones to perfection. Even though she was in the store by herself and could've been on the phone she never stop working, making cones and cleaning the place up. Please support this Royal Palm Beach business, they have really gone out of their way to make this a fabulous experience., I feel like I'm at Sloans. PS Wednesday is buy 1 sundae, get one free. read more

Ordered grape nut icecream and the girl packed it and once I arrived home this is what I opened. Poorly served and short changed on the icecream l read more

Carvel - Grape nut icecream :( - Desserts Near Me - Royal Palm Beach, Florida

I was super excited to see an actual Carvel store. The closest thing I can get to Carvel at home are the premade cakes at Winn Dixie. It's been almost 30 years since I've eaten Carvel, so I had to get a briefing as to what items they now serve. I was all about their famous Crunchies! The girl that was on staff was very sweet and patient with me. I asked for a recommendation, and she went thru all the options. Decided on a chocolate Dasher with hot fudge and Crunchies as my topping. Not a big whipped cream freak, so she refrained from adding it. Highly recommend. read more

Carvel - Chocolate Dasher with hot fudge and crunchies. - Desserts Near Me - Royal Palm Beach, Florida

I took my son here for his very first ice cream outing. I felt rushed while ordering. The carvel was pretty small inside and I think they could benefit from outdoor seating. I ordered a soft serve cone for my son and chocolate chip cookie dough for me .The ice cream was good. Average . read more

Delicious!! Love getting soft serve in a cone. The girls working were very nice and efficient. Love going to carvel for a sweet treat. This location was great! We sat inside since it was hot/humid. read more

First off the customer service was atrocious. The lady at the counter refused to refund my money after they made the cake completely wrong! The pick was put on the cake horribly I'm sure my five year old could have done a better job read more

Carvel - a photo of a baby on a sheet cake - Desserts Near Me - Royal Palm Beach, Florida

What a difference ownership makes in a business, I would highly avoid this place, visit a couple of the mom and pop ice cream shops in town, this place is just Terrible, dirty, small servings. Seems like all the employees were just hanging out. read more

Went in this evening and placed an order as I've done in the past, didn't realize until I was already home, the girl working didn't even fill the cups 1/3 of the way up, large soft serves, and charged for 4 items when I only got 3. read more

I had ordered an ice cream cake (1st pic) and received the other one. There was no texture or m and M's as pictured and described. Management wouldn't do anything since I had left the store. Horrible customer service. In the future I will not do business with them read more

Carvel - Picture on the website - Desserts Near Me - Royal Palm Beach, Florida

See all

Really bad experience today. They gave me the bare minimum. Frequently out of toppings. Today I asked for peanut butter cups and there was just chocolate shaving remnants and the server didn't even offer to refill it before serving me. Disappointing. read more

Fantastic service. Amazing management and very nice and kind staff. 1. I loved the service. The manager was very nice and kind to me and my family. He was from Long Island and since that's where me and my family are from so we naturally had a connection. His entire staff was also very friendly. They told jokes and were very sociable. 2. The ice cream was very good. There were cakes were entertaining to look at: a poop emoji , a minion and Olaf from frozen. Very funny. The place was very clean and looked brand new. Very sanitary and didn't feel gross like many other Carvel chains. Because of the fantastic, 10/10 service and the fun and entertaining cakes and good ice cream, I found this place very fun. I would go again no doubt. I would also recommend this Carvel to friends and other family. Now my favorite Carvel near me. read more

See all

This carvel is terrible ! They made me an ice cream cone then told me they only accept cash and took it out of my hands to throw it out!!! Awful carvel!!!! read more

This is the 3rd cake we ordered that was absolutely horrible! Not to mention the customer service or more like the lack there of, was appalling. Do yourself a favor and drive to Haverhill & Okeechobee or down to store on Hypoluxo in LW to buy ice cream or order a cake. The worst offender is the store manager. They should also clean the store. I don't even want to give them a 1 star review. read more

Extremely disappointed. They removed all inside and outside chairs so there's no place to sit and eat it. Covid or not they could space some chairs. Take a page from Koboskos creamery. read more

I ordered through Door Dash. Half my order was missing. I called the store, someone answered, put me on hold and never came back to the phone. I called again and was put on hold without a greeting. After being forgotten again, I called back and before she could put me on hold, i stated my concern. She was very upset and said there was only 2 people working and a line out of the door. She didn't offer to fix the problem or apologize. She continued to get loud with me and hung up. This is no way to treat your customers. I will not return. read more

My wife & I went to the Carvel on Thursday night in the Crestwood Square Shopping Center. When we get home & my wife takes a scoop of her ice cream & finds a sheet metal screw inside the middle of it. OMG. How disgusting & scary. We call them up to tell them our concerns & they ask if we want to come back for another ice cream-OMG NO. She then asked if I want a credit on our next visit-OMG-NO. We won't go back & ask for a credit on our original purchase. We asked for the store manager who was not there which is understandable. I called today & she was not there & left a message stating my concerns. No return phone call. I called when I got home from work, & of course the store manager is not there. When is this store manager ever there? I asked for the owners name, phone number, & email address. The employee did not know the last name, did not know a business phone number, but did give me the email address. They didn't seem concerned that they served a FOREIGN OBJECT in their ice cream. My wife & I will never go back & just feel their lack of concern for their customers & consumers for serving SAFE FOOD. Keep this in mind next time you go out for ice cream; or go to this particular CARVEL. I'm hoping someone from Carvel contacts me regarding this situation because I expect that would have a visit from the State of Florida Health Inspectors-DBPR to make sure the food they are serving in our community is safe & OMG if my wife swallowed it, or if someone has a young child that swallowed a metal screw This store is in a small community of Royal Palm Beach which is very close knit with several closed groups on social media sites. By the time; Carvel reads this sad pathetic excuse for food, & service without regard for consumer safety-many other residents in our area will spread the word of this poor experience. read more

Cookie Monster at this location is out of this world. I go out of my way to stop here when I am nearby as I live almost an hour away. Kendra who makes this is amazing! Will be getting a cake of this flavor for my fiancé's birthday in June! read more

Walked in during their free cone day and the staff were very nice and welcoming! Their soft serve is delish. We had the vanilla and Oreo. The place is clean and there were definitely a lot of people. Check out their daily specials. I can only remember BOGO sundae on Wednesdays. read more

Carvel - Oreo - Desserts Near Me - Royal Palm Beach, Florida

I'm honestly just upset at customer service, I guess. I walked in at 9:30 and was blatantly told "We're closed." before the door shut behind me. I went back to my car to double check and online it says that they close at 10. So either change the time online, or stay open till when you're supposed to. read more

Carvel is my favorite ice cream, but this location is terrible. As i enter the shop, i see the girls talking in the back, they see me too but do not come out to help. I had to call them for my ice cream service. I decided to order a simple vanilla soft serve on a cone. The ice cream was good but the cone was stale and therefore i could not enjoy all of my ice cream. This is not my first bad experience at this location. Will never come here again! read more

Will not return! I went in to this establishment with my kids thinking it would be fine. Not at all blaring rap music playing laced with profanity, and now I'm being asked what these words mean. I'm so pissed! Avoid this place if you have kids. 6/2/19 read more

Very Bad service. They charged me $8 extra for writing happy birthday name. I already paid $37 for a cake preorder. This is very bad service. read more

I just bought a cup of rum raisin ice cream from Carvel. This was the worst ice cream ever. The ice cream was so icy and not creamy at all. It tastes like an ice cream that's melted and then freezes over again. When I called the owner, he told me to just put it in the microwave. Unbelievable! It was so hard that I could barely stick my spoon in it. This is a bad ice cream shop. read more