The ice cream is real, the ambience is like being in an old creamy. The service today -sorry the…read moreyoung lady there Friday 8/21/26 @3:30pm was so welcoming and super fast with the orders. Sorry I didn't get her name! Sadly She deserves a raise!

I came in for dessert after dinner and ordered an ice cream that cost approximately $12. After…read moreordering, I went to the bathroom and had my daughter wait for the ice cream to be finished and pay for it. Once I came back, we went outside to sit and enjoy it. As soon as I started eating it, I realized the ice cream was already melted, the toppings were not properly mixed in, and there was a very minimal amount of the toppings I had paid for, including peanuts, bananas, and hot fudge. It was basically a large scoop of melted ice cream with a few toppings thrown on it. I went back inside and politely explained the issue to an employee named Lexi, who told me she was the shift manager. Instead of trying to resolve the issue, her first response was, "Did you watch him make it?" I explained that no, I did not, because I had gone to the bathroom and my daughter had waited for the order. She then told me, "Well, you should have watched him make it." As a paying customer, I should not have to stand over an employee and watch them prepare my order to make sure it is made correctly. Lexi then refused to remake the ice cream and told me that if I wanted another one, I would have to pay FULL PRICE again. She also claimed that my ice cream was "half eaten," which was absolutely not the case. I had just received it and had only started eating it when I realized it had not been made correctly. Obviously, I had to actually try the ice cream before realizing the toppings were not properly mixed in and that there was barely any banana or hot fudge. What made the situation even more unacceptable was that while I was showing her the lack of toppings, Lexi touched my ice cream twice with her fingers while pointing at the peanuts. When I said something about her touching my food, she denied doing it--even though I had just watched her do it. Then, after I had already walked away from the situation, I went back inside simply to get some napkins. When I came back in, Lexi and another employee were laughing and talking about the incident in front of me and my daughter. At that point, it went beyond poor customer service. It was disrespectful, immature, and completely inappropriate behavior from someone who identified herself as the shift manager. For a $12 ice cream, expecting it to be made correctly is not unreasonable. A simple remake would have resolved the entire situation. Instead, I was blamed for not watching the employee make my order, accused of eating half of it, had a shift manager put her fingers into my food and then deny doing so, was told I would have to pay another $12 to have it remade, and then had to walk back into the store and hear employees laughing and discussing the situation in front of me and my daughter. I will absolutely be contacting the owner of this location because I sincerely hope this situation is addressed. Regardless of whether the manager agreed with my complaint about the ice cream, there is no excuse for treating a paying customer this way and then laughing about the situation afterward. Unfortunately, after this experience, I will not be returning to this location. Extremely disappointing and completely unacceptable customer service.

We were in the mood for something sweet after dinner so we stopped in for dessert…read more This store has obviously been here awhile, and nothing still carried the appeal of a shiny, clean, ice cream shoppe... Not gross, but definitely in need of a once-over. The older man standing under the "order here" sign behind the counter (owner? manager?) completely ignored us but one of the girls came over to help. One look at the toppings area, still dirty from the last customers, and full of things falling into other things, and we decided on a shake! We ordered chocolate malts, which were tasty but the malt wasn't mixed in well, so it clumped into the bottom and we got several big chunks in our straws. It's nice having a local ice cream shop, but maybe seems like instead of trying to rush through serving people, they could take a little more time to care about things.

This carvel lacks a lot. Idk what is going on here. Maybe the machines couldn't keep up but I got a…read moreswirl cone dipped in chocolate and it was mushy. So it was kinda hard for the chocolate to stay on and it fell right off. The tables were dirty and there was a weird smell inside. It needed attention. I'd say it would be worth the extra 10min drive to Dairy Queen.

I am taking care of my sweet tooth craving. Sloan's has weathered the storm for many years. It's an…read moreeclectic shop. Not only do they specialize in ice cream and chocolate, but they has treats for dogs and novelties. When I'm here I always get the milk chocolate foam.

What a sugar rush! Sloan's has a variety of candies, chocolates, ice cream, toys and novelty items…read more My items were sealed and packaged nicely. I purchased Tutti Fruitti Jelly Beans and Chocolate Covered Strawberries, two of my favorite sweets. The strawberries were freshly made and delicious. The staff were friendly and helpful.

Soft-serve gelato goodness! Staff was friendly and gelato options were good. All the topping…read moreoptions were very good as well.

A refreshing stop on a hot day strolling the downtown market…read more They let you sample the frozen treats before you buy and your selection is weighed as you pay. Friendly staff.

I have never been to Rita's before and was skeptical when I saw the menu. The small custard ice…read morecream was priced a good bit higher than I usually feel comfortable paying, but I was pleasantly surprised. The cone had a lot of ice cream and each bite of the vanilla custard was incredible. I would happily go back for a special occassion.

Great tasting custard ice cream. I typically like to get kid size if possible but they do not have…read morea kids size cone for ice cream only for ice. Friendly employee. Open late. Plenty of parking in the plaza. Outdoor seating.

Went to the grand opening. They gave out free gelato and had a DJ playing music for those in line…read more Despite a big line, they were able to move customers through fast. The store was clean and beautiful. The employees were sufficiently kind which is amazing since they were probably burnt out from the crowds and noise. My family all loved the various flavors of gelato we got. My oldest daughter and I had pistachio and it was basically perfect - I don't know how it could taste any better. My only knock is that the cups are tiny - I'm not sure if they were small for the promotion or if that is their regular size. I thought the gelato tastes pretty similar to gelato at the supermarket or even premium ice cream, but my kids said it was way better. I don't know if they are exaggerating or if my palette isn't as discerning. Either way, I'm pretty poor so I'll probably stick to soft serve unless it's a special occasion - (I think prices started around $8/scoop). The location is the same plaza as Cali Coffee and you turn right upon entering.

We have enjoyed Gelato at other Gelato & Co. Locations and were excited when my wife saw that this…read morestore, (much closer to home), was opening. We missed their Grand Opening but still were eager to try some great Gelato and sorbet. My wife asked for a small cup of two flavors, just like she orders at the other locations. She was informed by the guy behind the counter, that a small cup would only be one flavor. I talked her into a medium cup so she could enjoy the two flavors she really wanted. I had a Medium cup of Passion fruit sorbet, just as great as I have enjoyed before. The interior is bright and inviting but severely acoustically challenged as put to the test by a group of youngsters trying to match the adults in volume with them. No wonder Theo, (one of the youngsters), wanted to run out of the store.

We stopped by 16 Handles on the Fourth of July just after 9:00 p.m., and it was such a great first…read moreexperience! The three young men working were all so friendly and had such positive attitudes, especially considering they were working on a holiday. They were welcoming and made sure we knew we could sample any of the flavors. We loved that they had dairy free and vegan options, and the topping selection was incredible. Everything was fresh, especially the whipped cream, which was so good! The topping bar was spotless, and the entire store was very clean and well maintained. The frozen yogurt was delicious, and we'll definitely be back! We enjoyed it all so much that we had eaten most of it before we realized we forgot to take pictures, so we're definitely going to have to take them next time we're there.

My daughter was craving ice cream and I've always driven past. This used to be a taco stand called…read moreLa Placita and it was surely missed but glad it became a frozen yogurt place and not an empty space. They have indoor and outdoor seating with a patio on the side. Cute place to hang out at night. Loved the variety of flavors. My daughter made her own Neapolitan frozen yogurt and I decided to get the original tart since I miss the frozen Greek yogurt in Miami. It's pretty comparable except a bit icier and not as creamy but still satisfies that craving. Will have to come back when we are in the area.

I tried these crispy cones with ice cream in Canada at a fair for the first time and was…read moredesperately searching to find something similar in Florida! I was so excited when I found this place! The crispy cone itself is great and they load up the Nutella spread well. I do wish they added a few more toppings at the bottom or in the middle somehow though so there is an even spread of ice cream to toppings. It also felt a bit small for the price of $10 for the cone. The soft serve ice cream was also great! In Canada, I had it was gelato so that may have spoiled me a bit but I thought that was so delicious! I wish they would add more flavors of ice cream. They did have a passion fruit cone as well as a seasonal item. We may try that next time. The shop was very clean and looked very new but they have been open for over a year now. The plaza where this shop is is still up and coming as a lot of the shops are still empty.

We hit up Crispy Cones - 11940 US-1 #120, Palm Beach Gardens, FL and tried their top treats:…read more* Brownie Royale -- 9.5/10 * Berry Cheesecake -- 9/10 * Cookie à la Mode -- 10/10 * Silly Cocoa -- 9.5/10