great buying experience! I came from out of town to buy a car that I had not seen in person. The new owner of Cary Imports took the time to walk me through the process. read more

I purchased a Glk 350 2/2015. Mr. Scott was so kind and helpful. He worked with until got the SUV. He allowed me to call him if i had problems. I recommend Cary Imports to every one who's looking for a luxury car or nice suv. He is a phenomenal salesman!!!!!l... read more

Scott is super professional and easy to work with! Lexus was in excellent shape. Highly recommended!

Request to all new customers ,Please don't believe these guys. I was in a pre purchase procedure for a Range rover with these guys and I told them that I will be taking the vehicle on the end of the week .They pulled out my credit history and made the finance arrangements and I paid $200 from my pocket for a pre Inspection of the Vehicle and found that there were some issue to the Range rover and they told will repair a part of it and everything was set for the purchase at the week end as I am at work .One fine morning Adam called me and told the vehicle is sold yesterday .I asked him why ,he told it is first come serve it is and he was very rude by his talk .I lost $200 and my time behind it .Never use these guys for a trade . read more

I recently bought a BMW from Scott. The buying experience went smooth. We traded in our Dodge and got a great deal on the trade in. After having driven the BMW a distance I ran into some overheating problems, normal stuff considering the miles on the BMW when I purchased it. I reached out to Scott and informed him there was an issue. He had me take it to have a diagnostic done, afterwards the shop asked for a ridiculous amount to fix it so Scott and I were able to come to a extremely reasonable solution. I am very happy with the experience and car. I appreciate Scott working with me to find a solution and making it an easy process to fix. Would highly recommend Cary Imports! read more

Adam Gardner is very RUDE and un professional...I asked him if he could come down on the price of a car that I was very interested in,he told me to take my money to JC PENNEY and spend it on Christmas sales!!!!!Don't Deal With Adam Gardner..... read more

Horrible rip off joint. I only give it one star because there are no lower levels. I bought an Audi there and drove it home. The salesman said it was wonderful and ran great plus they had just put a a new battery in it -that should have swiveled my head but I let that go. Car worked good for a couple days - the the problems started. First the "new" battery died. Called Cary Imports and sales guy said that the store said the battery was good. Translation: deal with it - not my problem. Well, a car needs a battery to run so I recharged it - die again and recharged again - died. I decided to get and Audi battery and get everything set right - battery and installation $470. Audi dealership said "new battery" didn't really look new/??? Ok - strike one. Then the engine light comes on and I took it to my mechanic. He found a couple of things plus it was in desperate need of a tune up - I felt it was not a new car so I'll do this and eat this one - sort of - strike two. Then the head lights went out and I said enough! Contacted Cary Imports and went back and forth with them. The comments from the owner were incredulous! When I complained that I has spent close to $1000 on a car that I owned less than a month and, by the way, paid cash for, his response was (exact quote in email): "I am sorry that you bought a car outside of your budget but unfortunately that is not my responsibility to tell you what you can or cannot afford. The car was in perfect operation when it left my dealership and anything beyond that time period is not up to me to repair. " Strike Three and you are out! This was not a cheap car but it was a cheap dealership - avoid at all costs!! read more

I guess business at Cary Imports must be very good. I attempted to negotiate a purchase price for a used vehicle and got the response that they are a "no haggle" dealership and are firm on their prices even though their list price is over 2k fair purchase price on KBB. I am glad there are plenty of dealerships that still negotiate as a fair and smart way of doing business... read more

Talked with Father/Son on vehicle letting them know I wanted the vehicle! Made arrangement with financing bank to get loan and was to make the trip to dealership to make a purchase! I'm from Alabama so preparations was made for the trip! Spoke to salesperson for a week so I was in constant contact! I went to Atlanta which was almost half of the trip on Saturday and found today and that they were closed on the weekend? Salesperson did not inform me of this very, very important fact so I wasted a week and a trip "FOR NOTHING"! Salesperson came from Alabama (also) that Friday, (I work Mon-Fri) so evidently that individual was given that information?? Salesperson had the nerve to say, they had CASH, First Come, First Served! I was communicating for a week, had the CASH ALSO, not informed I needed to be there during the WEEK??!! "'CUSTOMER SERVICE/SATISFACTION IS NOT PRIORITY ONE, UNLESS U HAVE CASH & U R GIVEN THE INFO NEEDED TO CONDUCT "PROFESSIONAL BUSINESS!!! read more

I purchased a vehicle from Cary Imports located at 1803 NW Maynard Rd, Cary, NC 27513. I was informed at the time of purchase that the vehicle had a remaining factory warranty. After purchasing the vehicle, it was determined that the warranty was only valid in Canada. Had this information been presented to me during the negotiation process it would have affected the agreed upon price. The integrity and ethical sales practices demonstrated by Cary Imports during my purchasing experience, resulted in the filing a complaint with the North Carolina Better Business Bureau and the State of North Carolina Department of Justice, Office for Consumer Protection. I would not recommend doing business with Cary Imports. JSM Master Sergeant, U.S. Army (retired) read more

Great service with a great selection of quality cars. I had several questions and the staff was very helpful in answering them and helping me pick the perfect vehicle for my needs. If you're in the market for a quality used vehicle I highly recommend Cary Imports! read more

I wish I could rate this place less then one star. Absolutely awful. Traded in my truck for what they said was a "Great Truck" and I've had nothing but problems with it since owning it. They claim they have a mechanic there to inspect trucks before they go off lot but within the first week I put 400$ into the front end and another 500$ on a oil leak. And there is still remaining problems left. Save your time and money and go else where. I wouldn't tell my worst enemy to shop at such a place. read more

I recently purchased a 2013 Ford F-150 from this dealership with the help of Matt Daniels! Let me set the record and say that if you want to purchase a high quality vehicle at a high class dealership, this is the place for you. The team is very relaxed and welcoming. If they have what you want they will do whatever it takes to make sure you are sitting behind the wheel. In a week's span I saw the truck on CarGurus last Wednesday, messaged the dealership that night, heard a response Thursday morning, and week from that I was on the highway driving home with my new truck! Definitely need to check this place out! No under the counter or hidden fees. You won't feel like you were set up when you choose this business for your next vehicle! #caryimportsrocks read more

Test drove a 2008 Land Rover lr3. Put the keys in the ignition and had multiple faults including a system failure and ride heigh adjustment failure. Ok so obviously I was not interested anymore but thought I would test drive it anyway. Drove it for 15 minutes and engine was smoking. Popped the hood and oil was spewing from the block. Unethical and downright dishonest business. read more

I sent several emails and phone calls to Cary Imports about a car that I was interested in. I received 1 email back and then could not get anyone to bother calling or emailing me back. I purchased a car from another dealership a couple weeks later. Every other dealership I spoke with literally blew up my phone trying to assist me and make the sale. But crickets from Summer at Cary Imports. read more

Recently looked at a vehicle which had a "clean carfax", upon inspecting the vehicle myself, it had obvious signs of water damage. They present their vehicles as being high quality since they perform "100 point inspection..." when in reality its a flood vehicle from Texas. read more

These guys are amazing. I had oil filter gasket leak in my BMW. Called few places and no one was giving the right answer and dealer was asking $$$$$. Called these guys and they told me on the phone they know exactly what the issue is and it is very common issue in my make and model. This is called honesty and they fixed it in no time. One time my wife's Subaru Outback had issue, called these guys and they told me what to do and I didn't even have to bring my car here. Awesome car service people. Thanks read more

Buyer beware, buy at your own risk. I bought a 05 chevy tahoe from these guys. Drove it off the lot, all in all ok. Check engine light came on 3 days later. They do the bare minimum (top off fluids to look like its been serviced). I would of had better luck buying it from Craigslist. read more

Quick, friendly, and gave us a very good deal. Matt worked with us and was both patient and very knowledgeable. Highly recommended.

Very friends staffing and an over all great experience. I would recommend going here to find a car to any of my friends and family.

I have been in touch with Matt for almost a month now trying to decide whether or not I wanted to purchase an MDX from them. It was the perfect car, but I wanted to sell my car first. They did offer to trade me, but I wanted to see if I could get more selling it on my own. He was not pushy at all. I live 90 miles away, so I couldn't just pop in on a daily basis. He made sure he was available via phone and email at all times. Yesterday, I gave in and went and purchased it. He provided me with the information I needed and made the process quick and painless. So far, I couldn't be more satisfied! Thanks Matt!!! read more

I spoke to Matt on the phone about a car they have on their lot. we discussed the out-the-door price. We told him we were heading that way will be there in an hour and a half. My wife and I drove an hour and a half to look at the van just to find him sending another couple on a test drive in that very vehicle he knew we were coming to purchase. When I asked if that was the vehicle we came to see he said yes they were here first. I am so disappointed and this situation. The salesman we've dealt with here gives all used car salesman a bad name. read more

READ! purchased a Z06. Had some issues that we worked out together. Once home took the car to a Vette specialist. Found a ton of hidden issues (brakes, power steering, missing bolts and bushings, etc.) Called Adam (owner) and he showed interest in helping with cost. Once bill was sent to him for discussion he simply said it seemed unnecessary and over priced. Never offered to help. Cost me about $6k. Very rude.Only positive was my salesman Matt. He was very nice and professional. read more

Purchased a 2001 bmw 325it sport pkg wagon from these cars. The car has been great and have only had to due general maintainence as expected. I mean it is a 15 YEAR OLD car, so it has gone above what i have needed. I figure if you want a 15 year old car to drive like a new bmw, i should spend $45k on a nee one at the bmw dealer....but i dont have the money to buy a new one.... read more

Tried doing business online with them, spoke with owner, believe his name was Aaron or Adam, found what I thought to be a good deal, after a 45 minute phone discussion, I was very disappointed. I warned all my friends in the NC area to NEVER go there because you should never have to deal with this kind of abuse. read more

These people are lying crooks I only got 15 minutes away from the dealership before my truck broke they told me I had a tail light warranty once I was out of sight I didn't have a warranty the salesman was extremely rude I found the problem before I bought it they said they would fix it now that I've had a few days my check engine lights on the starter try to stay engaged I'm having a lot of electrical problems and they've blocked my number to where I can't even callrun away from this dealership I hope and pray that everybody read reviews before they buy from this place read more

Bought a truck from these guys. After 100 miles of driving the truck, it had broke down in the middle of the road. I had it towed to the ford dealer (since cary imports is 1.5 hrs away) and had to pay for Exhaust Back Pressure sensor replacement. Once fixed, the truck broke again the next day, had it towed and had to replace the fuel tank pick up/sender assembly (broken). Once fixed the truck stalled in the road and had to get it towed AGAIN! High pressure fuel pump(hpfp) went out causing damage to my entire fuel system. All 8 Injectors, lines, low pressure fuel pump, filters, and filter housings had to be replaced. Ford told me the cause of why the trucks HPFP went out was because the truck was tuned "HOT" with a program which I did not know when I bought it from cary imports because the programmer equipment did not come in the truck and was missing. I couldn't delete the program because the truck wouldn't run with out the program since the emission systems were removed. I had to buy a $600 + programmer to reprogram it to factory settings with out the egr and dpf to prevent further damage. All cary imports offered was that they would take a look at it if i towed it to them when it happened(which i couldn't do because i live 1.5hrs away). They did not even help me with the missing programmer. Also, back when i purchased it, they installed a power steering gear in the truck because it was leaking. They put the cheapest piece of junk in there. Ford couldn't even test drive the truck because it wore out so fast and was extremely loose. When i took it to cary imports to confront them about fords recommendation on the steering gear box, they quoted me around $150 to replace a tie rod which helped nothing. I replaced the power steering gear myself with a high quality one that was 100 % better (and still is). Almost a year later (about 500miles on the truck since i bought it)and over $15,000 of repairs, the truck is actually running properly. I wish I could list all the other issues but these were the main ones. I would never trust these guys to sell me a truck/ a car/ or a free dog. read more

Worst car we have ever purchased! My wife and I bought a 2011 X5 50i in the summer of 2017 with approximately 80K miles. The vehicle looked nice, the staff was nice enough, and we were able to incorporate a few fender paint touch ups in the negotiated price. That is where the good stops. A month after we had the vehicle, several of the coil packs went bad, the idrive system started to indicate an increased battery discharge when the vehicle was parked, the starter began to grind, and the suspension began to knock and feel a bit wobbly. By month 2, I noticed it was burning much more oil than what meets the specifications. By month 5 it sat broken down in the garage, and by month 6, it needed a new suspension tower, new end links, it required 2 new water pumps, the radiator was cracked and needed to be replaced and the MAF sensor was failing. Today, it has a cracked thermostat, needs new spark plugs and several new o2 sensors. In 18 months we have put 12,000 miles on this vehicle and paid over $6,000 in repair costs just to get it "good enough" to trade in for a loss of about $15,000. I find it absolutely impossible that all of these issues were unknown to Cary Imports when we bought this vehicle. Before any type of rebuttal is made - yes, we were offered some sort of extended warranty for an additional cost, but how low quality are your vehicles, when they require 1/3 of the cost of the purchase price just to be able to be inspected and/or traded in 12-18 months later? I will never purchase from Cary Imports again. read more