Good, car arrived quickly (within 24 hours) but car arrived damaged (they are repairing), scraped bad end coming off the the carvana truck. WARNING: Electric vehicles don't always come with chargers even though website says they do... Only if they are in the pictures (which you don't have access to after you purchase the vehicle). Very hard to get ahold of a Carvana rep on the phone, most of the time get redirected to Silver Rock. read more

From beginning to end, the selling experience was effortless. We had questions about the vehicle being own by a trust which were clearly answered and when it came time to sign, the documents were properly prepared. Courteous driver that picked up the vehicle. And Carmax pays more than any other source we checked. read more

It was so easy working with Carvana. It involves a couple of emails and them coming to pick up your care and giving your a check. I got the highest offer from Carvana also. You just email the info on your car get and offer. If you accept, you schedule a pickup and they come get it when you want. They charged me $90 to come pick up my car instead of me driving it to the nearest location. I was happy to pay $90 for them to drive up to my driveway . Pleasant experience and highest offer for my car! read more

A friend of mine told me that he used Carvana and had a great experience and a very fair price and so I looked into it and he was right. Great folks great price easy process. read more

This was remarkably straightforward. I filled out the questionnaire about the quality of my vehicle and the mileage, and quickly got a great offer that the dealer I was buying from couldn't match. I dropped the car at the Carvana location, and after a quick physical inspection confirming what I'd described was true, I was done. The ACH deposit into my account happened the next day, and I have my new car at the best possible net price. I've now used Carvana to buy a car and sell a car. I will be using them again! read more

I actually love Carvana so much, I bought three cars from them but this recent experience was incredibly irritating dealing with their customer service. Y'all. Please update your scripting to not be so effing long and tedious, because these folks from India are literally saying it word for word and it's so painfully long. idk how yall managed to write a script so wordy to the point where it takes over 45 mins to answer a question. Ridiculous. read more

The buying and purchasing process was great and very customer-friendly. The description of the damage to the vehicle and photos was obviously an intentional effort to withhold information and Carvana failed to report numerous issues, structural damage and obvious damage to the vehicle. Over half a dozen issues were found that were not reported. read more

Most painless car buying and selling experience ever! Truck I bought was clean and runs well.

Super simple and easy. Never left my home to sell our truck! Website was super easy to use.

This was our first time trading in and purchasing a new vehicle for my wife at Carvana, it was a smooth process, everything very easy, clear and we got a good trade in value for our car. I just want to comment that I wished they could have taken the time to prepare and clean the car in a professional way, just like we prepared our car to be delivered to Carvana. Hope next time it's better. I highly recommend Carvana! read more

Carvana San Antonio - Our new car delivered at the main entrance! - Car Dealers Near Me - San Antonio, Texas

very seemless process and no hassle. They gave me the amount that was agreed on, checked the car and got the money two days later. I would definitely sell to them again ! read more

Buying my car through Carvana was definitely a journey. This was the first time I have ever purchased a car online without physically seeing it in person. I was really nervous especially since it was such large investment. Shortly after delivery, the vehicle had some significant cooling system and brake issues that required multiple dealership visits and a lot of back-and-forth regarding repairs. It was a pretty stressful process navigating what would and would not be covered under the 7-day window and limited warranty. However, I'm giving 4 stars because when things got complex, Carvana's customer service stepped up. Working directly with a Stephen J, a Senior Advocate with Carvana, made all the difference. He listened to my concerns, helped find cost-effective solutions for remaining items, waived deductibles, and ensured the major mechanical issues were fully resolved. It took some persistence and time to get through the process, but ultimately Carvana stood by their product and took care of me. I really appreciate their team pushing it over the finish line so I could enjoy my car with peace of mind! read more

I bought an almost new BMW from this location. Everything went smooth and I love my new car. easiest car purchase ever! About a week after the purchase I decided to sell my old BMW to them. All paperwork was completed on line and they picked the car up for $40! The gentleman who came to our house was very nice and professional. Thank you so much! read more

Carvana San Antonio - New car! - Car Dealers Near Me - San Antonio, Texas

See all

Easy peasy! The Curt-mobile had to go. Selling my car to Carvana was easy! I went on their website, answered a whole lotta questions about the condition of my vehicle, the mileage, and whether it had this that or the other, and they made me an offer- cash! It was higher than CarMax, so I took 'em up on it. It's not easy finding buyers for a Mercedes Maybach. At the appointed time, they arrived with a double decker car truck with a few other vehicles piled up on top of it. After sitting around in the car checking things out for a few, he loaded the car up, and before we knew it, he was gone! The guy didn't even take it for a test drive. In the end, it wasn't really cash, cash. It was a check, which was easy too. I didn't have to have a bunch of people coming over and kicking the tires, and it was so painless- I'll check them out to sell 'em my next car. I can only hope that my car is now in a giant vehicle vending machine, where someone drops in a token and a giant claw comes down and grabs my old car and delivers it to the next driver. read more

Well, I had some questions about buying a new Ford pick up because I've had one for a while low mileage very low, but I couldn't get the answers I wanted to from this garage. It was the same thing how much you gonna put down when you come in who are you gonna be refinancing with? I haven't even drove the vehicle, but I'm sorry I can't deal with a company like this. You get one star but in actuality, you have zero I hope this might help you. read more

The driver was punctual and courteous. She was famil with the process and informed me about what was happening and what would happen in the near future. I will recommend Carvana to anyone who asks about their service. read more

it took them 3 different cars to get me one that kinda of worked and the one I finally got delivered the A/C didn't work so it's been in the shop getting repairs so I have not really been able to drive it. they did covert the cost of repairs so far but I still don't have my car on day 7 so hopefully there are no more issues with it cause now I'm stuck with this car.... read more

I am filing a formal complaint regarding a 2016 Ram 1500 purchased from Carvana in March 2025, covered by Carvana's highest-tier extended warranty administered by SilverRock. The truck had approximately 71,000 miles at purchase. Shortly after the seven-day return window closed, the vehicle began suffering major mechanical failures that never stopped. Within seven months of ownership, the truck has required two engine replacements, including two replacements within the same month, and has been out of my possession for approximately three to four months total due to warranty repairs. Despite purchasing the most comprehensive warranty available, I have been left without a safe or reliable vehicle. Early warranty repairs included a fuel pump, upper and lower oil pan gaskets, and a front shock. Soon after, the engine began running poorly and consuming oil. I was later told by SilverRock that oil consumption was not covered, even as the engine deteriorated further. Over the next several months, I filed at least five additional warranty claims related to engine and drivability problems. At its worst, the truck was burning approximately 1.5 quarts of oil per day. SilverRock sent the vehicle to Firestone, an authorized repair facility. What was initially quoted as a five-day repair turned into weeks of delays. After the first engine replacement, the check engine light came on before I had driven a mile. The truck was kept for another several weeks, and Firestone attempted to charge me for spark plugs despite the engine being newly replaced under warranty. Additional failures followed immediately, including oil line issues. Shortly afterward, the engine began smoking heavily while driving, requiring a roadside tow. Although I was told the tow would arrive within an hour, it took approximately five hours. Firestone diagnosed a thermostat failure, and when I questioned why a newly replaced engine was repeatedly failing, a Firestone employee told me to "shut the f* up" and "get the f*** out of the store."** This behavior was hostile, abusive, and completely unprofessional. Firestone also attempted to deny warranty coverage for this failure. Due to this conduct, I took the truck to an independent shop for inspection. They reported poor and unsafe engine installation, broken wiring harnesses, and damaged components caused during prior repairs. They refused to work on the vehicle due to its condition. I later took the truck to a different Firestone location, where technicians found that the oil filter housing and radiator were leaking, parts that should have been addressed during the engine replacement. These were repaired, and the vehicle was released. On the very first drive, the truck shut down completely. Firestone then informed me the replacement engine had locked up and that SilverRock had supplied a defective engine. I was told the engine would now be replaced again, marking the second engine replacement in the same month. Throughout this process, I continued paying for insurance, registration, loan payments, and warranty coverage while repeatedly being without the vehicle. This experience reflects: * Sale of a vehicle with serious mechanical defects * Unsafe and negligent repairs by authorized facilities * Excessive and unreasonable repair delays * Hostile and abusive treatment by an authorized shop * Defective replacement engine supplied under warranty * Two engine replacements in seven months After seven months, repeated catastrophic failures, and months without possession of the vehicle, it is clear this truck cannot be made reliable or safe. I am seeking a full buyback/refund or replacement with a comparable, reliable vehicle. read more

I actually a great experience with selling my car to Carvana. The associate that assisted me with the Sale was patient and very helpful. He made the process easy & fast. Shout out to Rene ! read more

Was extremely easy and fast. Only issue we had was the first appointment I scheduled for drop off was canceled last minute, good thing about it is they found and issue and repaired it before we received the car but unfortunately I was out that time I took off and had to take extra time off for an alternate deliver. Other than that great experience would recommend it to any of my friends over going into a time consuming shady dealership. read more

Been over a week since carvana has picked up my car and I still haven't received my payment. Had to reach out just to find out they needed me to confirm my address, the same address they picked my car up from. Made me confirm three different ways and still didn't get it right. If you are looking to sell your vehicle, DO NOT do the check way too many problems. Been over a week and now saying it's going to take another week before I see my check. read more

I was pleasantly surprised by how smoothly the sale of my car went. I was able to do everything online. The Carvana representative showed up on time and finished in less than an hour, and the vehicle was picked up before the end of the day. I would definitely use them again and recommend them to friends read more

Very simple process of buying and trading a new vehicle. Being able to search and purchase online is very convenient. The process was simple. I even utilized the option to have my new car delivered and my trade-in picked up at the same time. Trey did an exemplary job during this process. He was able to provide guidance for the questions I had, as well as completing the pickup/delivery in around 30 minutes. In addition to their excellent customer service, I received a top-notch trade-in estimate as well. I am a big fan of Carvana and their commitment to ensuring excellent customer satisfaction! read more

The process of selling our 2017 Chevrolet Camaro was so straightforward and simple. the ability to schedule the pickup of the sold vehicle is such an added bonus too. the individual that came to test and take the car was very kind and professional too. Thank you Carvana and their team members!! I would definitely recommend anyone to consider Carvana for this type of transaction! God bless you. read more

I'd decided to sell my truck and just told a few friends about it. No bites. I got more serious and decided to see what Carvana would offer. I was pleasantly surprised that the offer was exactly what I had in mind. Anticipation of the sale made me anxious--would it be this simple? It was! Navaeh (sp?) was quick and courteous and thorough. Would recommend Carvana to anyone who needs to sell (or buy)! read more

It was by far the smoothest car sale I've ever been part of. They made an offer that was more than $2000 over the next highest offer, did the paperwork online in minutes, and pick the car up the next day. I can't think of on way it could've gone better! read more

Everything went well with Carvana. They made a fair offer picked up the vehicle paid as promised. Very satisfied.

This was my first time buying a car through Carvana, and unfortunately, it was a disappointing experience. My search started the week of April 20, 2026, and I was very excited to find a vehicle. Initially, I was cautious, but two coworkers had purchased cars from Carvana and had positive experiences, which reassured me. I began the process on Friday, April 24, 2026, and my loan was approved. On Saturday, April 25, 2026, I visited my bank for final approval. I was approved that morning, called Carvana to confirm I was financed through my bank, and requested the purchase order needed to finalize the loan. However, I didn't receive it before 4 pm, and since the bank closed that day, I couldn't complete the process. I then received multiple calls from your team at 8 p.m. Central time, asking me to finalize the loan by Sunday, April 26, 2026. I explained that the bank was closed on Sunday and couldn't act then. On Sunday, I received numerous calls throughout the day, with threats to cancel my order if it wasn't processed by 8 pm. I reiterated that the bank was closed and asked why they were doing this. My vehicle shipping fee was paid, but my first delivery was canceled, and a second appointment was canceled after the delivery truck broke down during transport. By then, I was in tears and very disappointed. I contacted Carvana to express my concerns. On Saturday, May 2, 2026, I finally received my car, and I was excited. However, on May 5, 2026, I had the vehicle inspected by a certified mechanic who found damage to the underside of the car. I immediately contacted Carvana, uploaded photos, and have been receiving poor customer service since. read more

Very easy to sell your vehicle, straight forward transaction, the person at the counter was ready for the apoointment, there was no delays and made the transaction stress free, thanks you. read more

The process was very simple and most of it was even easy to complete on my phone per the Carvana app. When I needed questions answered, I never waited more than a few minutes to speak with a representative on the phone. Be sure to read all fine print. Some of the OEM Installed Upgrades are considered "removable" and even though they were listed, did not come with the vehicle. This included all-weather floor mats, trunk storage, cargo protector and net, etc. read more

This was my first time doing business with Carvana. An acquaintance recommended them when my mom needed help selling a vehicle. It was so easy to get a quote, I was expecting to get the run around, but that never happened. They were at my house the next day to pick it up and hand over the check-for the exact amount (minus the reasonable retrieval fee) they had quoted me! Sid, the rep who picked it up, came out and did his inspection and handed over the check within about 15/20 minutes. He was very personable and efficient and easy to work with. I will never sell a vehicle any other way again! Side note: you have the option to drop off your vehicle or have them pick it up. It's free to drop off, but there is a fee if they come get it, depending on how far they have to come. For me, it was worth it for them to pick it up; it cost me $40 because I'm not too far. Also, I did check with Carmax and Autonation, and Carvana offered 2-3kmore than either of them. read more

The worst customer service I've experienced. They were so dismissive and not knowledgeable about the vehicles and could not answer any of our questions or concerns. Our two year old has better people skills than they do. Would not give them even a penny of our money. read more

2nd vehicle I have sold to Carvana! Best experience ever! Process was so easy and payment right away. They offered several thousand more than any other dealership. Never trade an auto in to a dealership. More profitable and easier with Carvana. Kudos, and a tip of the cap to you Carvana! read more

I tried other websites to sell my truck for cash. However Carvana offered a great price for my vehicle. very easy and fast process! would definitely use again. read more

Luke warm, I was pleased with the purchase, apps on carvana web site do not function. I waited a week for delivery to a very poorly cleaned vehicle. During my wait I was assured the car was undergoing last minute detailing. I strongly disagree. Outer and inner defects I accept, poor workmanship not so much. I cleaned the car and it wasn't an insurmountable task for me!? read more

Effortless experience, My second San Antoino Carvana purchase. I love to do business with your company and will continue to do so. I feel like I have always gotten a great value for what I purchased. read more

Was quoted a set price from Carvana and was worried that they would try to nickel and dime me once I got there, but I was pleas surprised. the tech came out, hooked my truck to an iPad and about 5 minutes later they gave me a check for the agreed amount. Literally took 15 minutes with no issues. Way better offer than Carmax! read more

Everything from offer to pick-up was done in a matter of days! The Carvana Driver who picked up my car was professional and informative. Definitely recommend Carvana to sell your car! read more

The car buying process is VERY simple, easy, and stress-free. This is definitely recommended over going into the dealership and dealing with sales agents. My only recommendation to look into is when the vehicle is in transit to you, the windshield got cracked and damaged. This was a hassle trying to get SilverRock to cover the windshield replacement, because if you don't notice this issue right away, then they will not cover it. I'd suggest covering the vehicles during transit or possibly transporting vehicles inside of a closed container. read more

Carvana San Antonio - Car Dealers Near Me - San Antonio, Texas

See all

We had such an easy process from start to finish. We had no issues swapping the original vehicle for a vehicle that suited us more and the warranty covered the basic repairs that were needed no out of pocket funds. All of the staff were pleasant and helped us along the way and answered all of our questions we had. Im so grateful they were able to help us stay mobile! read more