I bought my toyota highlander there and when I got it back it run like new, the staff is wonderful…read morepeople to work with and talk to the owner is great to talk to, they help you as much as they came they work with. Best transmission shop in Louisiana. I'm from New orleans not one there are better then here. Thank you guys, keep up the good work,in Jesus name amen!​

Highly recommend. They get right down to business and they meet whatever the date they say they…read morewill have your car back rolling.

unfortunately, a five is the highest I could provide. This…read morefacilities professionalism is unmatched. They were so patient and kind and forthcoming checking in and reassuring. I had issue with my insurance...my vehicle was ready, and they hadn't received their payment. It was an excruciating nightmare. The level of compassion that was shown and the opportunity that was offered for me to go ahead and take my car without their payment...showed a level of compassion and empathy for the people that they service. I would highly recommend Auto Body specialist to anyone who is in need of great customer service and by the way, my car looked like I had just driven it off the showroom floor. Amazing, Amazing, Amazing

Made sure payment was received but no thank you!! Very Disappointed!!!!! They did a GREAT PAINT…read moreJOB ON OUR VEHICLE!!

I have been taking my vehicles to them since they open their doors in the mid 90s. I have always…read moregot great results. They are very professional. They are always genuinely concerned for the well-being of the customers. They take pride in what they do and it shows in the work that they provide for their customers and their vehicles. I would recommend them to anybody 100%. They are good Christian people. I Love them. I consider them

I don't usually leave negative reviews, but I feel it's important to share my experience with…read moreCulp's Automotive. I brought my car in because the check engine light was on. They kept my car for about a week, and during that time I had to spend a significant amount of money on Ubers and Lyfts because I had no vehicle. I was repeatedly told they were waiting on a part that hadn't arrived. Eventually, they called to say my car was finished. I paid approximately $2,000 and was waiting for them to bring my car around. After about 20 minutes, they came back and told me they actually needed to order another part but I could drive my car for now. The check engine light was still on. It took about another week for that part to arrive. Then I was told it would cost around another $2,000. At that point, I tried to work out some kind of solution or discount with them because of everything that happened. As of the time I'm writing this review, I have not received a response despite attempts to follow up. What disappointed me most was the communication throughout the process. Being told my car was finished, paying for the repair, and then finding out more repair parts were needed. Combined with the delays, additional transportation costs, and the lack of follow-up afterward, this was not the level of service I expected. This review reflects my personal experience. I hope the shop is able to improve its communication and customer service going forward.

I took my car in October to get my sunroof replaced and my left passenger window replaced. I just…read moregot it back today January 5. Not pleased due to the fact I was without a vehicle for so long. I think the parts should be ordered and in hand before you take a customers vehicle. The insurance only paid for 30 days for a rental. I was out $600 to use the rental. Went up there to discuss why it is taking so long and to see if they would provide a rental. The owner was of no help and wasn't willing to do anything to resolve the matter. He just said, in a sarcastic manner, what do you want me to do about it?? So no I won't recommend

I took my Nissan Altima to them after someone backed into it, from the start they were…read moreprofessional, courteous & they told me I had nothing to worry about & it was in & out in less then a week, they washed & detailed it & quite frankly it looks better now than it did before, I'd like to thank Brandon Parker & staff for going above & beyond for me & my Nissan Altima.

Larry at Japanese Automotive has taken care of me time and time again. Everyone I know with a…read moreJapanese car in need of maintenance goes here. I don't trust many people with my car besides Larry and myself. Every member of the staff that I have interacted with has been kind and quick to get the job done!

We took our car back one more time to see if we could get the problem fixed. Great news they…read morefinally figured out the problem corrected it and I definitely would recommend this shop. They kept working on the problem until they finally figured out what it was. Thank you for the great and determined service. Would recommend this place for repairs.

I purchased a 2019 Mazda CX 5 earlier this month from Lee Edwards Mazda. I live in Houston, TX and…read morefound the vehicle online and was told, through conversation with Dillion, it was a demo that was driven by the manager/owner. I originally asked if someone could meet me a little closer in Alexandria to alleviate some of my drive time. When I worked in vehicle sales we did it all the time to show good faith. I was told no, but at the time decided to go ahead and make the full drive myself to get it done. I drove 5.5 hours to sign the paperwork and pick up the vehicle. When I arrived the sales person was not prepared and had nothing ready for me: the spare key was "locked in a room" and the SD card for the GPS was also 'locked in the same room." So, not wanting to delay my trip home, the sales person promised to mail both items to me. A week passed and I did not receive anything. I contacted Dillion and he promised to send the SD card and spare key ASAP. The key finally arrives two days later WITHOUT the SD card. I contact the dealership to, again, request the SD card. Magically the rules have changed and., all of a sudden, I am told my vehicle's cost did not include the SD card. Also, the sales person apparently had some type of memory lapse and told me he never recalled speaking to me about the SD card in the first place. Also, I was advised at this point that the vehicle also had a previous owner and it was NOT just a demo. Not a big deal since the vehicle only had 3500 miles when I purchased it. And shame on me for not running a CarFax I guess. However, after driving across state lines to purchase this vehicle and also hardly negotiating on price, I am incredibly disappointed in the lack of respect offered to me, the customer who just spent $23,000.00 on a vehicle and drove nearly 6 hours for it. I could have found something locally with people who actual value customer service and value integrity. I rarely write reviews, but I would advise purchasing your vehicle elsewhere. I am even happy to help you find better suggestions as I would hate for anyone to experience what I have with this place. To add a little more "punch in my gut" to this experience: the entire reason I needed this vehicle in the first place was due to an accident earlier in the week that totaled my (paid off) vehicle. I even discussed the accident with the dealer. I guess offering a little hospitality or humanity is none of their concern either.

Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd…read morepurchased five cars of that brand and serviced them at the same dealership, but I'd lost faith. I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one. Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda. It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well. Let me elaborate: * First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me. * With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right. * They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded on the side of the road somewhere. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers. * Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way. I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor, and appreciate them." I'm just following my dad's advice. Todd J. Bonin

By far the best experience we've ever had buying a car. Would highly recommend JT and especially…read moreDarren! We were in and out in less than 2 hours! Unreal! And Darren had the vehicles we were interested in pulled up and ready before we got there! When the time comes around again, we won't hesitate with where to go!

I was told mechanic knew what was wrong before testing and didn't want job. So I assume they didn't…read moretest but charged me over $200 to tell me what was wrong!