Garcia Jewelers repaired an antique ring. The work was very fine, and they did it quickly and for…read morea reasonable price. Service is professional and friendly. I highly recommend Garcia Jewelers in the Clark Building, Downtown Pittsburgh

I have been privileged to know the Garcia's and their business since 1979! They are a family…read morebusiness in the truest sense. Originally I dealt with the elder Paco who has since passed. His son, Paco, spent his life perfecting his craft. He is an outstanding bench jeweler who learned from his father as well as his father's jeweler-friend. Both were TOUGH mentors and shared the 'old school' mentality. For a serious guy when he's working in the shop, he is equally dedicated in how he listens to every customer at the sales counter. He is fun, funny, and cares about relationships with customers new and old. I have been to jewelry stores all over the country, and around the world, (happy wife, happy life). The only jewelry store that makes me relax and feel COMFORTABLE is Garcia's.

I have been to this jeweler on several occasions and each time Rodger has been pleasant, honest and…read moregracious. He definitely under-promises and overdelivers so I have been more than satisfied as a repeat customer. I recommend this jeweler highly and will continue to patronize this business as each visit there is better than the last.

*******DONT GO HERE IF YOU EVEN REMOTELY CARE ABOUT YOUR JEWELRY. ********…read moreI brought my engagement here 3 weeks ago to have the band fixed and at least a dozen stones replaced. The first week went by with nothing, so we called. He said the stones were a weird size so he had to order different ones, and it would be ready the following Thursday. That Thursday came around and still 0 COMMUNICATION. We called in again, to hear the same thing. That the stones they ordered were not the right size and they would keep in touch. No word AGAIN so we stopped by on Wednesday to see if it was going to be ready for the next day. They said yes and to come get it tomorrow (today). After 3 weeks of being in their hands, I figured it was going to be perfect. ABSOLUTELY NOT. He DESTROYED my engagement ring. The stones do not match at all, bumpy, THE RING IS CROOKED and bent on the inside. It's the WORST job I've ever seen. We walked right back in and got our money back. But he still didn't admit to his mistakes. Said my ring was a "nightmare" and told my fiance when he was ready to come buy a new ring to come to him. WTF. Now, my engagement ring is absolutely destroyed. I honestly can't believe this. If he KNEW it was not going to turn out right, THEN WHY EVEN ATTEMPT IT? DO NOT GO HERE IF YOU CARE ABOUT YOUR JEWERLY. HE WILL DESTROY IT.

I had an amazing experience at Mathew Jewelers! I went in to see if I could get the band replaced…read moreon my fiancé's late grandfather's watch (as a surprise wedding gift). I wasn't sure exactly what I wanted or what would look good with the watch face. Spencer helped me out immediately and gave me numerous options. He gave me his recommendation but was not pushy at all. While standing there they asked if I wanted a free ring cleaning and inspection. They cleaned my ring quickly and efficiently-- it looks fantastic. I had a great conversation with Spencer. It was a wonderful experience, and I will be going back to support this local business time and time again!

My husband went there solo for ALL THE RINGS! Spencer was super knowledgeable and friendly and…read moreshowed great options that were exactly as we described.

This is an unusual review because I didn't actually buy anything... but I did get outstanding…read morecustomer service. I received a very nice Swiss-made watch from my company for completing so many years of service. The band was too large and needed to be adjusted. The first jewelry store I went to couldn't do it because the band was rubber (no, not a "gum band," you 'Burghers :) ) That store referred me to Jared's because they sold the brand of watch I received. When I walked into Jared's a woman greeted me at the door and asked how she could help me. I explained what I needed and she led me over to another woman who looked at my watch. While she was looking at it, the greeter asked if I would like some water or a cup of coffee. She agreed that she could adjust the band and explained it was done by cutting off segments. She said she would cut it down one segment at a time and re-measure it on my wrist because you can't go back up a size once it's cut. She took about 15 minutes, alternating between cutting the band and measuring it on my wrist until I was satisfied it fit right. I asked how much I owed. "Nothing, I won't charge you for that," she said. "But I didn't even buy it here, that doesn't seem quite fair," I said. She said, "The next time you need jewelry, I hope you'll think of Jared's and come back and see me." A friendly greeting, offering refreshments, and adjusting a watchband for an item I didn't even purchase from them... for free? I am struggling to imagine how my experience could possibly have been any better. I felt that I could not rate 5 stars since I didn't actually complete a purchase and that should be a factor in the rating. But my experience was 5-star.

I come here to get my rings cleaned and inspected. Every so often they clean it super well where I…read morecan really tell a difference but most of the time they don't put enough time into cleaning it. They also don't always inspect my rings throughly which they should be doing. They try to pitch their fusing my engagement and wedding rings together bc they rub, but don't all rings that are stacked? Idk it's their job to fix any damage caused to my rings. It's okay. A lot of their jewelry in here is outdated and old lady looking. If you're looking for an engagement/ wedding ring I'd recommend diamond direct(which apparently they all have the same owner), but this selection is nicer.

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

I'm saddened that they have closed but I understand. I love my diamond so much! Do you have any…read moreother locations?

My boyfriend, Kevin, and I have been using Chateau Fine Jewlers for about 2 years now and we could…read morenot see using any other jewelry store as, "our jewelry store." After numerous purchases for family and each other, our relationship with the Chateau team has become not only staff and customer but now as friends (Jeanine and Chris) whom we enjoy just stopping-in to catch up with and say Hi (and check out their new inventory, of course!) The list of items that we have purchased from our good friends at Chateau goes on and on to include; two sets of diamond earrings, Pandora bracelet and charms, numerous yellow gold and white gold necklaces & pendants, diamond rings, etc. etc. and all of our services on those items have been efficient and flawless. Kevin and I look forward to more shopping and purchasing with our good friends at Chateau Fine Jewelers!

I had this Jewelery repair estimated to replace the pearl in my mother's Ring from Glatz was $210…read more I don't think the rain was worth $210 so I went to Mitchells and had the same repair done with even a larger pearl for $65.

I was in the market for an engagment ring and decided to check out Mitchell's. After buzzing at…read morethe the door they unlocked it and I walked in to see one woman trying to fix some jewelry at the counter. I was not greeted, but figured that maybe everyone hadn't got back from lunch yet (it was 1pm), so I cut her some slack there. After waiting patiently for more than 5 minutes the lady finally said harshly "Are you here to pick up?". I replied "No. I am interested to speak with one of your sales associates when someone is available". To this she said absolutely nothing. I could hear someone(s) in the back office, so I knew that they had people there, they just weren't interested in helping me. I waiting 5 more minutes and decided to leave. Not suprisingly they had no objection to this. Not only did the complete absence of customer service rub me the wrong way, it was also this feeling from the moment I stepped in the place that they weren't interested in my business.

We got my engagement and wedding rings custom designed at Robert Stephens. They did a beautiful job…read moreand were so kind and helpful throughout the process. They also resized two other rings for us. The one needed to be increased in size by almost 3 sizes. Steve matched it so well you can't see where the patch is. We're very grateful for everything they did and highly recommend them.

My fiance had my engagement ring designed and made here. He had his late mother's stone as the…read morecenterpiece and Stephen helped him create the rest! I cannot begin to describe how blown away I am by the beauty of the ring - it is everything I could have dreamed of and more. When we made our "official" Facebook announcement, everyone went crazy over it. I am thrilled to be able to wear it every day of my life!