Grossmont Gardens has been the perfect place for my mother, she is appropriately placed on the…read morememory care floor. We have been there for a year now. Gemma has been so supportive through the whole process. She has guided my family through the paperwork and process of the move in and a temporary move out for skilled nursing. Then, Gemma and Lynn helped us with the transfer paperwork and settling back in. Both Gemma and Lynn have patiently and promptly responded to our questions and concerns. Furthermore, the caregivers and medial staff on the 4th floor are kind, patient, and efficient in caring for their residents. My mother is now bed-bound but she is calm and content. Their care and guidance has allowed me to take a small step back. Knowing that she is well cared for allows me to breathe easier and allows me some time to myself. Thank you so much.

Our brother has been living at Grossmont Gardens for approximately a year and a half. Initially he…read morewas in Assisted Living. Unfortunately, due to the progression of his dementia, he was moved to Memory Care. He has been living in the San Diego area for more than 50 years and although he has many friends, (who look in on him regularly), he has no relatives nearby. It is for that reason, that both myself and another sibling, we are dependent completely on the care and care givers at Grossmont Gardens. We could not be more pleased. Their communication, kindness and concern has given us a sense of relief. We are all very appreciative of the genuine warmth given to our brother.

My husband entered Mesa View in December of 2024 when it became apparent due to his worsening…read moreAlzheimer's that I would no longer be able to care for him at home. He lived there until his passing August of 2026. During the entire time, he was treated with such kindness, compassion and dignity. The staff all have assigned tasks but yet everyone jumps in and assists as needed. Working with Memory Care residents takes a massive amount of patience and everyone at Mesa View embodies this. I want to give a special shout out to Daniel, his tocayo who is the epitome of who everyone would want should they need this level of care. I am forever grateful for Mesa View for taking such wonderful care of my Danny throughout this last chapter. Thank you!

My dad has been at this care facility for almost 5 years now for dementia diagnosis and the staff…read moreare wonderful and he's been taken good care of, it's a beautiful facility as well activities they do together or alone. Would recommend.

After touring several facilities in La Mesa, we found that Montera La Mesa offers the best, most…read moresincere, quality services at a very reasonable cost. We really appreciated our two thorough visits with Nurse Robin and our tours of the facility with Sarah. Both the entire facility and the vacant room are very clean, peaceful, and inviting. While it was a very tough decision, we have decided to postpone our move for now. However, we will certainly consider Montera again when we are ready.

My mother lived at The Montera in Assisted Living from May 2024 until she was forced to leave in…read moreMay 2026. I want to acknowledge that many of the caregivers and staff were kind, compassionate, and truly cared about her. My concerns are with the administration and management and the newly hired director, Karinna. My mother has dementia, but she is high functioning. Not only was this my opinion, but numerous staff members commented on how independent she was compared to other residents. She has poor short-term memory and occasional confusion, but she was significantly more independent than every Memory Care resident and even most residents in Assisted Living. The Montera announced that care level pricing would be increasing but never informed me that my mother's care level had been changed from Level 1 to Level 2. I only discovered this after seeing a document I had to sign with an unexpected increase of approximately $600 per month. There was never a meaningful discussion with Karinna explaining why her care level had changed or what additional services she would be receiving. In reality, nothing about her care changed--only the cost--along with having to deal with this dismissive and patronizing new director. The justification given by Karinna was that staff administered her medications twice a day. However, this had been her medication schedule for the entire previous year and was already part of the care they had been providing. In an effort to reduce costs, I worked closely with her physician to consolidate her medications into one daily administration. Unfortunately, that change was not medically appropriate and did not work well for my mother. As soon as I began the process of returning her to the medication schedule that best supported her health, management showed no patience or willingness to allow time for the transition. Instead, I was told by Karinna that she would have to move to Memory Care or leave the community. Memory Care would have increased her monthly cost by another approximately $2,200. More importantly, I strongly believed--and still believe--that moving her to Memory Care would have been detrimental to her well-being. She was thriving in Assisted Living, remained socially engaged, and functioned at a much higher level than residents in Memory Care. Unfortunately, management seemed far more focused on administrative policies and money than on what was actually in my mother's best interest. Families deserve transparent communication, thoughtful collaboration, and individualized care decisions. Instead, I experienced poor communication, unexpected cost increases, and an ultimatum that left our family with no reasonable option other than to move her. If you are considering The Montera for a loved one, I encourage you to ask detailed questions about how care levels are determined, what specifically triggers changes, how those decisions are communicated, and whether those decisions truly reflect a resident's needs. The Montera I experienced in 2024 was not the same Montera my family experienced in 2026. Since the change in executive leadership (Karinna), the culture appears to have shifted away from individualized care and toward administrative policies and financial decisions. That change ultimately cost my mother her home. I would like to end on a positive note because there are truly exceptional people who work here. Jackie and Brianna at the front desk were always incredibly patient, welcoming, and kind to my mother. Melody always brought the fun, laughter, positivity, perseverance, and genuine compassion into my mom's life, and I will always be grateful for the difference she made. I also want to recognize Aileen, whose knowledge, guidance, and willingness to help us through difficult decisions meant so much to our family. These remarkable women are the reason my mother had any positive experiences and WHY they get a second star at The Montera. I sincerely hope the administration recognizes and values employees like them, because they are the heart of this community.

My mother is in memory care in forth floor. Lynn Torino director is kind, efficient and always…read morewilling to help in any way and it makes it so much easier. The caregivers are kind and caring! Highly recommend.

One of the things that sets Grossmont Garden Memory Care apart is the food. Executive Chef Justin…read moreputs so much care into every meal, and it shows -- fresh ingredients, great flavors, and menus that feel special. Combined with the compassionate staff and the wonderful activity program, it creates a warm, vibrant environment. The St. Patrick's Day celebration was a perfect example: themed dishes, cheerful decorations, and residents genuinely enjoying themselves.

Beware beware. Total scam on your security deposit. Say "goodbye" to every cent . From the day I…read moremoved in I had flooding in my unit, mold in my carpet, noise from meal prep in kitchen, and cockroaches always. Everything must go thru "corporate Office" --- mystery, Never-present staff!

After communicating with us before we arrived, Tina greeted us, as potential tenants, with roses…read moreand a welcoming sign! We immediately felt welcomed. She ushered us throughout the complex, answering our myriad questions and finding the answers when needed. She introduced us to the staff and treated us to a delicious lunch prepared by Chef Joseph and his culinary staff. The other tenants we met were friendly and very welcoming. The services offered here are extraordinary, including several sightseeing tours weekly. We were thoroughly impressed with Tina and the entire staff! Her friendly, welcoming demeanor and professionalism as well as her vast knowledge of Medicare just sealed the deal for us. We look forward to living here!

Highly recommend! Toni is a great source of information. She is knowledgeable and took the time…read moreto understand my families needs and the current situtation.

Toni from Preferred Home Care is fantastic. She was very responsive for the needs of my mother and…read moremyself. She was always willing to listen to our needs and recommend ideas to relieve the stress of caring for a very high maintenance woman. We went through multiple care agencies and independents and Toni was finally the answer to our needs. She was very professional and knowledgeable in some very difficult times and I think we were fortunate to have her in our lives at the right moment. Thank you Toni!

Unless you want strictly social interaction and some decent food (dine in only), forget it. Lack of…read morestaff, lack of discipline, lack of awareness of shortcomings, lack of leadership (although there is a new person taking over). No response to problems, doors shut at 8pm and no night clerk or security. Even residents can't get in unless someone answers the intercom. Up harges for everything even if services aren't rendered! Check every line of your plan of care - if it says laundry provided and you do your own, you're still charged. Don't expect to ever get a straight answer to a question once you're in.

The people are so very friendly. There is a wealth of fun activities to keep everyone busy. There…read moreis a great fitness center with an indoor pool. My studio apartment is very comfortable and well maintained. The executive director is very involved and dedicated. There is a very beautiful park adjacent to provide opportunity for a lovely walk. I am very happy here in independent living.

Alexys- CNA Rosie-CNA…read moreJoseph- dietician Malou -wound care Were excellent in caring for my father. I would like to see a fuller staff for quicker respond time.

There have been major problems of organization. Very difficult to get scheduling as to showers,…read moremedication's, when things are going to happen, etc.. been here one week. One major problem with medication delay has frightened me. Medication is not available and they don't know when it's going to be here. Shocking. Staff is caring, but there is a lot of ambiguity here , especially on weekends. I could not give them a high rating as to organization. If I had it to do over again at this point, I would question coming here.

Last month I came to the realization that it was no longer safe to care for my husband at home due…read moreto his rapidly progressing Alzheimer's disease. I began researching Memory Care facilities but soon found the process to be overwhelming and daunting. The best decision I made was to reach out to Virginia Renker of ROSE. She spoke to me over the phone at length as to who my husband, Danny is. The person behind the insidious disease to best ascertain what facility would offer the best combination of care and comfort for his remaining time. She possesses a wealth of empathy, knowledge and compassion. We met at the Care Facility for a Tour and I instantly realized that it was the one. Assuming my contact with her was concluded I was awed to find her contacting me several times since for updates! She charges nothing to you for her services and I couldn't possible imagine going through this without her guidance and support. If you find yourself in the unfortunate position of having to place a loved one in a Care Facility I highly recommend you reach out to Virgina. She's a true gem and you will be glad that navigating placement was one thing you didn't have to tackle alone.

From the owner: ROSE is a personalized senior housing consultant business providing care and attention to seniors…read morelooking for assisted living or memory care communities in San Diego.