I am very confused about the bad reviews, because my experience was nothing short of pure…read moreexcellence. My husband and I visited ERC for his 30th birthday, and it exceeded all expectations. This was the most beautiful and relaxing place we have ever been. We got the swim up suite room, and loved it. The resort was so clean and well maintained, the rooms were wonderful, the food was the best we have ever had, the shows/activities at night were so fun, the drinks were delicious, the app was great at navigating the resort, and the pool is kept at the best temperature. The staff was truly the pinnacle of excellence. They made our experience so incredible and much better. Thank you so much Mario for making my husbands birthday so memorable. My only recommendations for guests, is that some of the restaurants have a dress code (my husband hates pants, so we had to buy him a pair at the gift shop), bring sunscreen/sunglasses/wide brim hat/after sun care, and if you get eaten to death my mosquitos bring bug spray. My husband didnt get bit at all, and i got bitten over 40 times. We cant wait to come back!

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

OVERALL SUMMARY:…read more Awesome trip; great property, excellent food, friendly staff (especially Felipè, our pool server) * * * * * GENERAL SUMMARY: We book our trip and opted for the "Preferred" status with all the "extra perks" but honestly still feel that the perks were mostly hype. Having a newspaper and access to play with their computer is a waste; access to a "preferred" Club Lounge with continental breakfast and hors d'oeuvres are not as good as just walking over to any of the other restaurants, bars or coffee shop; and the worst perk to have "personalized" check-in was actually slower than regular check in because you have to wait for someone to get you at the resort entrance and then walk across the whole property the Club Lounge for check in. But I would do it again because the room location and views were worth it. I was a little annoyed by the "extras" we expected (since they were offered as promotional gifts and offers during the sales call to book the trip) since most were misleading, like the 200 dollar vouchers for use on the property turned out to be coupons. We also had a call that we had a "welcome gift" for us in the Club Lounge; that bullshit turned out to be an offer to access another property but you'd have to sit through a sales pitch. Our room's balcony overlooked the pool area that was at the pool's signature tunnel (large pool passes through one of the buildings to the infinity edge overlooking the ocean). Cabanas with lounge chairs and hammocks surrounded by colorful landscaping makes the surroundings quite relaxing. In addition to our room and view, the many restaurants, bars and entertainment were excellent. * * * * * SPECIFIC PROS AND CONS: PRO: Love the "Secret" pass thru box for room service deliveries CON: Afternoon housekeeper rarely showed up PRO: Drinks were on par for what you would expect from an all-inclusive CON: Our TV was limited to 3-5 stations that had english PRO: But Playboy was one of those channels CON: The Club Lounge wasn't a very welcoming environment to laugh or be somewhat noisy at the bar since the staff also worked in this small space PRO: Preferred hotel rooms include great views and comfort CON: Preferred check-in is not convenient or fast PRO: Loved all the restaurant and pool servers (especially Felipè) CON: Saw landscape/maintenance workers spit in the grass often (where the guests often walk barefoot) PRO: Air conditioner rattled but fixed immediately upon request CON: We passed on our "FREE" 1-day spa pass because we felt we'd be pressured with another sales pitch for upgraded services PRO: Plenty of areas for party scene and plenty of areas for quiet time CON: The newspaper was never delivered PRO: The international variety of restaurants was enticing CON: Cost for massages or a private dinner was a joke PRO: Frozen coffee at the coffee shop was excellent when we've had enough liquor (but then I had the bar spike my coffee anyway) CON: Told and verified they had bocce ball courts, but they did not PRO: Our room was great with jacuzzi tub and great bed CON: Welcome bottle of champagne was in 2 inches of ice so our wonderful thought of champagne was warm and unappealing PRO: Entire property is Smoke Free (even have a sign at the main entrance before stepping in) CON: Have an Ash Tray for smoking right under the No Smoking sign PRO: We had a stand with incense which we appreciated on the first night going to sleep CON: After the first night, they removed all the matches so no more incense PRO: The evening special shows were awesome CON: Paella was advertised for 1:30 PM one day but it was all served at 12:30 PM (sucked since I was quite excited to try it) PRO: Pool games and other day time events were fun to meet people when tired of just relaxing CON: Our room TV was tilted and maintenance couldn't fix it PRO: Had the best time taking Sushi Rolling classes CON: All offers and vouchers required us to spend more than you'd expect and the things to buy were already over-priced * * * * * * FINAL SUMMARY: Even though it sounds like the many CONS outweighed the PROS, at the end of the day, WE LOVED our time relaxing in our room or poolside, drinking frozen cocktails and taking tequila shots that were brought to us all day long, eating in all the restaurants, watching the evening shows and playing drunken bingo, taking walks throughout the manicured paths... Most importantly, I would do it again.

If I could give this resort 4.75 stars I would. I normally do not do all inclusive resorts; so this…read morewas my very first experience. I'm afraid, this resort might have ruined me for any others. Service was exceptional - no matter where we were (beach, poolside) we had servers making sure we had drinks. Every concierge or hotel employee that we saw on our stay, greeted us to say hello/good morning etc. Many people have complained about the dress code - which I can kind of see. You are on vacation in a tropical climate, so long pants probably isn't on your list of things to pack. It's also a little sexist, as many of the women are in swimsuit coverups that can pass for dresses (albeit, trashy dresses) and yet men are required to wear dress pants. We were prepared, though, because we have a great travel agent who gave us the heads up - but our friends who traveled with us didn't have the same info. This severely limited our dinner options with them. There is seaweed on the beach - but there is a conscious effort to keep the beach as clean as possible. I mean, it's nature and there isn't anything anyone can do about that. We still spent many days on the beach enjoying the sunshine and sand. Paddle boarding and canoeing is also available. The one thing that I would complain about is the food service schedule. Room service is available 24/7, but it reminded me a lot of a college campus dining (not the food quality, but the dining room schedules). Non room service food is not available at all times - so I would get hungry at 3 or 4pm and nothing would be open. I learned to deal with this by taking a banana to my room from the breakfast set, but it would have been nice to have a salad bar or something for a light and healthy afternoon snack. It's also unfortunate that you are unable to take any food from any of the restaurants to your room. One night, my husband wasn't feeling well (tequila will do that to an Italian from Chicago) and he ended up leaving dinner before our entrees got there. If I wanted to eat what I ordered, I had to stay at the table and eat - I couldn't get a to go box or anything. In a dining room full of couples, it was only slightly humiliating to eat alone - but I had Reddit to keep me company. The best meals we had were the lunch picnic/grill outs. Fish tacos, chips and guac, paella you name it! Super local, very fresh and GLUTEN FREE! Gym is small but effective, entertainment staff seemed enthusiastic and helpful, bartenders poured a strong drink and were very nice, hosts and restaurant servers where very polite and knowledgeable.

I decided to take my husband on a vacation for father's day since we had our rainbow baby due to…read moreCovid we were unable to go anywhere last yr so this yr I went all out I couldn't think of anywhere to go since we've already been almost everywhere well I'm glad she picked Canun and I'm glad she picked this resort everyone who we came in contact with had the BEST customer service everyone was very helpful very friendly they we're on top of everything the whole time we were there the food was good except for this one restaurant called spoons it was ok we really enjoyed the food the entertainment the arts & crafts everything about this resort was perfect we will definitely be back next yr with our older children there very big on customer service like me .

This is our 2nd time here and we love it as always. We're a member here and they really treat us…read morelike king and queen. The room is renovated, the bed is very comfortable and we love the turn down service. We love the employees who work here. They really work hard and very sincere to their guests. From the restaurant, spa, to the pool guys and butler service, everything is amazing. Food is always fresh and good! I really wanna give a shout out to the employees that we're connecting with: Our butlers, Bernie and Janet, they're go above and beyond in taking care of us, thank you! The guys at Spoon, Noel, Victor Hugo, Andres, during breakfast, thank you for always providing napkins and juice for my daughters! The pool guys, thank you for always reserving the cabanas for us, Dorian, Miguel, Alessandro, and Mariana!!! We will always go back every year!!!

We stayed at this hotel from April 19 to April 26. We had an amazing time. The staff is amazing…read moreand the food great. Are butler Luis was so attentive to us, making sure that we where well taking care ove. Fabien, Elizabeth and the rest of the blue team entertainement staff were Awsome. We definetly recommend this resort.

We made last minute plans for our vacation and spent 8 days here. First off, it's a much older…read moreproperty and check in was a bit of a mess. Took much back and forth their staff to get desirable rooms as we had young kids with us. Food - it's just okay, buffet is very average with less options. Italian, Mexican and other places were all underwhelming. The lunch spot next to pool and burger place were good. Staff tried very hard to have to not dine at ala carte restaurant and push you towards Buffett, which is a such a letdown given this is all inclusive. Nightly entertainment was good but left lot to be desired. Beach was unusable with so much of seaweed. This is a okay spot but not worth the $$$ that they charge.

I was thinking about why I liked CDM so much. We were only there 3 nights and then went down to…read moreAkumal, but it left such an impression on me. I've stayed in more luxurious places, including Danielles in Venice. I think I know the CDM secret. It was the lack of people that you see. Nothing and no-one annoyed me here. Even in luxurious places, there is likely someone who will be annoying, or rude or abrupt or loud, or arrogant or whatever. In fact, some of the "exclusive" places have some very arrogant and superior people, and that detracts from the experience. But I don't need to tell you how annoying people can be, do I? Not that people can't be very nice also, but the more people around, the more chance someone will detract from your experience. But when you don't even come across other people (except the ones you bring with), there's no-one to possibly bother you. You go to the beautiful pool, and there's no-one there. Not even anyone doing the "reserve our lounge chairs with towels at the crack of dawn game", when they don't use them till noon. None of that stupid stuff, and no screaming kids doing cannonballs in the pool (not that I don't like kids). The beautiful pool might as well be in your own back yard. You don't hear the adjacent room through the thick walls, and you don't even see other room balconies. The grounds are designed so every balcony is private. No-ones front door is next to yours, or even nearby. You look out over the grounds and virtually no-one is walking around. You go to the pier and it's empty of people. You go to the beach and no-one is there also. You pick your favorite lounge chair location and it's open just waiting for you. The staff here were all nice and subdued and not intrusive, but were friendly if you chatted a bit to them. When they bring your breakfast trays in the morning to your room, they place it in a hutch by the front door and you don't even see them! Look at the pictures I posted. The professional ones are from the CDM website and mine are the others. You'll notice there's no-one in the pictures. Other resorts have to rope off the area to get deserted pictures like those, and when you get there it is overrun by strangers. Not at CDM. When you think of that, you should try to stay here if you ever can, even for a few days. It's actually great value for the money. What an awesome experience. They do destination weddings here, and that probably feels like you rented the whole resort, cause I'm sure the other guests would stay out of your way. I can't think of another place like CDM.

I recently stayed at Dreams Sapphire in Cancun (Puerto Morelos), and overall, I'd say it's an okay…read moreall-inclusive--nothing super luxurious, but not bad either. When we first arrived, we booked a swim-out room, which was nice, but the rooms and parts of the resort definitely felt like they could use some updating. My biggest issue was the AC in our original room--it was barely working, and the first night was honestly uncomfortable. The humidity made it feel stuffy, and I had a hard time sleeping. Because of that, we decided to upgrade to the club/villa section on the opposite side of the resort--and that completely changed our experience. That area is much more secluded, quieter, and feels more upscale. We upgraded to a swim-out king room there, and it was beautiful--much newer, cleaner, and overall way more enjoyable. The private rooftop pool and more exclusive vibe made a huge difference for us. The food was actually really good, which was a pleasant surprise--no complaints there at all. Overall, I'd say this resort really depends on the room you book. If we had stayed in the original room, I probably would've rated it around a 3.5-4. But because we upgraded, we ended up having a great time. Tip: If you're considering staying here, I'd definitely recommend booking or upgrading to the club/villa section--it made all the difference for us.

We just wrapped up a four-day stay at Dreams Sapphire, and it was a fantastic trip. First off...the…read moreweather in Cancun this time of year is about as perfect as it gets, which definitely didn't hurt. The staff throughout the resort were incredibly friendly and courteous. Everywhere we went, people were welcoming and helpful, which really added to the overall experience. The rooms were clean and comfortable, and there was no shortage of food and drinks...something was always available no matter the time of day. The ocean did have some seaweed while we were there, but the resort staff clearly worked hard to manage it and keep things as clean as possible. One of the highlights was definitely the pool ...it might be one of the biggest and most fun pools we've experienced in Mexico. Plenty of space, great energy, and just an all-around good time. Overall, a great stay with a fun atmosphere, great service, and everything you need for a relaxing getaway. We'd definitely come back.

Lots of points for being super affordable. The food was pretty good and there were tons of options…read more The rooms were fantastic and the service was very nice. We all agreed it was a small resort and there was a wait for dinner every night. You have to wake up early if you want to get chairs. I also thought there would be more activities. I think I might but get bored if I stayed more than 3 nights. Overall it's a nice option for cheap, quick trip!

Stayed at Secrets that was attached to Breathless but couldn't find it on yelp, so I'm posting…read morehere. Service was slow, they never filled my in room bar, I had to call housekeeping everyday to get my room cleaned. I asked for another bottle of champagne and they told me I had to pay $60 for it....How does that make sense at an all inclusive? Food was horrible and basically went all stay with barely eating. Almost everyone on my group got bad diarrhea. Underwhelmed and basically only a party place. I wouldn't recommend this resort for a nice, relaxing stay. Preferred club was okay, at best. I won't be back.

So much cheaper than our resort! The portions were large, food taste good, and the service was…read moregreat. We went during slow season, so the beach was pretty empty. There was a good massage place with beach view by a woman named Theresa. Cost was 550 pesos, which is a 3rd of the resort, but I think you can get cheaper, but can't beat the location!

If you are looking to relax this is the resort for you. Bars close at 11pm Pool DJ shuts down at…read more3pm ( way too early ) . The restaurants were delicious. I would not recommend Butler's service... if you ever had butler service in the Caribbeans there is no comparison. In Mexico they do not do NOTHING for you but text all day , maybe visit you in the pool areas but that's it. Not worth it at ALL. Our Butlers were Norma, Catherine & Enrique ( who we never met) Catherine visited us twice by the pool and Norma was the main texter sweet but none didn't do very much . Some of our favorite ppl was Efrain the bartender love his sense of humor, the Bell Boy Toribio I believe was his name was very helpful, other than that everyone else was nice but nothing really stood out. We stayed in the new building Marriott Diamond Club 4th floor ... gorgeous room but no body mirror, no iron or iron board, nothing to hang your towels on in the bathroom, the shower floor is VERY slippery it really needs a rail to hold on to. Room service took 1 hr the food was cold. Ate at the Joya 2 days and some of that food was cold too. There is an Asian restaurant in the new Diamond building that no one talks about that is delicious. There is also a bar and pool table in that building as well.

Beautiful Resort!!! The food was delicious (a lot of seafood)…read more Angelica was amazing, assisted us with whatever we needed. Made our dinner and activity reservations. Yolat helped behind the scenes as well making our stay comfortable and enjoyable. Mely was a wonderful barista. I loved how she made my drink. Such a bubbly personality. Mariza was so friendly, always greeting us with a happy smile. Our waiters were great - Manolo. Our bartenders and servers as well. Such a wonderful experience. Such great hospitality

If you are looking for a laid back place to vacation, this is your place. If you are looking for a…read moreparty scene this is not your place. We enjoyed the fact that it was so laid back, but with that being said we had wished that the bars around the pool stayed open past 5 pm and that they opened before 10 am. We love some mimosas and bloody Mary's in the morning, but unless you go to the restaurants for breakfast you are out of luck. The food was good, and the only complaints was that the pizza place is over where the kids play that is pretty far away from where we were and there were no pool side burger or taco places. They occasionally had a pop up that you could get food but it was specifically between 1-3. Don't get me wrong the pizza was great we just were not going to walk that far to wait an hour to get our pizza. Drinks were great and entertainment was good as well. We were there with the friends that were members, but after seeing the difficulties they were having we definitely will not be joining.

Its Friday 10/24/25 and we just got a update that our United Airlines flight is canceled due to…read moreSTAGE 4 Hurricane Melisa. Jennie the manager of booking is not issuing a refund as its "still safe to travel", we have a 3 month old whos coming as well. Ive never seen a hotel be so Greedy and give no refund or offer a change of date with such a sever event. Just a heads up the staff and particularly management at this place is not just unjust but its cruel making us pay for a 5 day stay WITHOUT even being able to get to the island in general. Id stay somewhere else where they care about their guests.