I decided to take my husband on a vacation for father's day since we had our rainbow baby due to Covid we were unable to go anywhere last yr so this yr I went all out I couldn't think of anywhere to go since we've already been almost everywhere well I'm glad she picked Canun and I'm glad she picked this resort everyone who we came in contact with had the BEST customer service everyone was very helpful very friendly they we're on top of everything the whole time we were there the food was good except for this one restaurant called spoons it was ok we really enjoyed the food the entertainment the arts & crafts everything about this resort was perfect we will definitely be back next yr with our older children there very big on customer service like me . read more

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This is our 2nd time here and we love it as always. We're a member here and they really treat us like king and queen. The room is renovated, the bed is very comfortable and we love the turn down service. We love the employees who work here. They really work hard and very sincere to their guests. From the restaurant, spa, to the pool guys and butler service, everything is amazing. Food is always fresh and good! I really wanna give a shout out to the employees that we're connecting with: Our butlers, Bernie and Janet, they're go above and beyond in taking care of us, thank you! The guys at Spoon, Noel, Victor Hugo, Andres, during breakfast, thank you for always providing napkins and juice for my daughters! The pool guys, thank you for always reserving the cabanas for us, Dorian, Miguel, Alessandro, and Mariana!!! We will always go back every year!!! read more

Love love loveeeeeeed this resort. The people are amazing, the service is phenomenal, amenities are beyond some hotel that I've been to in New York. There is not one bad thing that I can say about this place. If I can give it 100 stars I would. read more

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This resort keeps changing its name - it's also called Tui Sensatori and Azul Beach Cancun. When you constantly change your name, it's with good reason. (There are other reviews for this place under the other names as well) This resort is part of the Karisma/Prestige properties included in our timeshare. We've stayed at Palifitos, Casitas and Azul Fives in RM. we decided to try a new resort and based on photos, we chose this one. (Many of the photos posted are not of this resort) We made our reservation a year ago for a KING presidential suite with Emerald benefits. Upon checking in, we were given a room with 2 small double beds. We complained on deaf ears. We tried a few of the restaurants and most of them awful. Mexican restaurant was the worst Mexican food we have ever eaten (since when is ceviche unseasoned boiled shrimp with chunks of pineapple). The guacamole had so much filler, such as oil and acid that it deemed it inedible. BTW this was the only place at this resort that had an avocado.... this is Mexico right? Of course we were summoned to the sales office in an effort to get us to upgrade our membership. Sales woman with her thick southern accent thought she was dangling a carrot over our heads when she was telling us about the new resorts opening up next door. For $139,000 we can have the diamond elite package. Of course neither one of us was interested. We then started to complain to her about this particular resort. The room screw up The lack of beach (there is no beach at high tide) The garbage food The "premium-liquors" we were promised were well brands. Her response: (think thick southern accent) WELL THIS IS THE MOTEL 6 OUT OF ALL OUR RESORTS Wait what? WTF? So we start complaining more about our room. She grabs her manager who said he'd try to find us a room at another resort. We complained about the god awful food and he told us we should have known better. In the end, they both ignored our request to move and we tried to make the best of this shit resort. The room: if you need 2 small double beds it was perfect. The air doesn't go below 68 which would be great if it wasn't so fucking humid. Unfortunately 68 with high humidity can feel like 80 especially when your sleeping with your spouse in a small bed. I tried a few times to speak to someone to lower it and it's a big nono. I then asked for a fan and they didn't have one. So - I didn't get much sleep here. The room originally had a great Nespresso machine but 3 days in, it vanished and was replaced with a lesser machine and a lesser coffee. Unfortunately the pods kept getting stuck and we'd have to try and fish them out for a good 5 min. The food: If you want a place to get shit faced and eat just to survive, you'll do great here. Spoons - we had breakfast here everyday. There are 2 massive in your face vents on either side of the entrance that blows HOT putrid sewage smell - you can't get away from it. It's like walking into a thick hot fart. My husband thinks their in-house sewage treatment facility is under the restaurant. It's a shit buffet. 9 x out of 10 the potatoes were either undercooked or very old. Most of the time, the bacon teetered on raw. scrambled eggs were usually almost empty and stuck to the bottom of the chaffing dish. My husband had an omelet made for him everyday, you can too if you want to wait 20 minutes. Other things on the buffet 45,000 pounds of sautéed mushrooms - can't find an avocado to save your life but they've got the worlds largest amount of mushrooms. assorted cold cuts, none that look good. 2 massive tables of desserts, A dish of overly steamed broccoli (it was yellow). I can go on and on. The good food we did have we paid extra for - like the $55 tomahawk steak or the in house dinner cooked by our butler and a personal chef (included in our membership) we did eat at Le Chique and paid extra for the extended tasting menu with wine pairing (about $450) and We felt quite foolish after doing so. The only good thing was the wine pairing. The pool. There is a coating all around the walkways of the pool that needs to be replace. Many many many layers are peeling off the cement and water pools under the paint. As you walk, it squirts out. It's like tons of jumbo blisters all over. It's really unsettling. On one side of the resort is an abandoned resort that you can see from the members building every time you open your door to go out. Quite creepy. On the other side of the resort is construction for Margaritaville and next to that .... another abandoned resort. We did try to walk the beach, but there is barely a beach and the water actually comes up to the beach chairs during high tide. The water is filled with hunks of concrete. We also found glass (not beach glass) and we found a syringe. The service is top notch - wish they'd all go elsewhere read more

This week was my first time in Cancun, and the Azul Sensatori resort made my stay absolutely lovely. When we arrived we were greeted with cool towels and sparkling champagne, and the eucalyptus aroma of the lobby relaxes you the second you walk through the doors. We had about a two hour wait before our room was ready, (poor flight planning on our part) and my boyfriend was wearing a tank top so they would not allow us into any of the restaurants, which was kind of annoying because we were starving and they had taken our luggage somewhere so he couldn't change the shirt. Our room was amazing; pretty spacious, indoor jacuzzi, walk in shower, fridge is stocked with beer, sodas and a few munchie snacks (which they restock once a day), lovely balcony with pool view. I was concerned about coming in mid November, but the weather was sunny and absolutely perfect throughout our entire stay. I would say the buffet spoon/ beach bbq/ and pool side tacos were 3 stars, but the sit down restaurants are definitely 4-5 stars depending on which ones you go to. They have quite a few different restaurant options. There is only one restaurant you have to make reservations for, la chic, and I would definitely recommend making it upon arrival because we tried to make it our second day and it was completely full for the duration of our entire stay. One thing I was annoyed with was the whole "credit" situation. When we checked in we were told we had 1,000 credits that we could use at the spa and to do certain upgrades. We went down to the spa to make our appointment and came to find that you can only use part of your credits for each thing. So basically it's just a small discount, and it would still be $250 for a couples massage including the discount of our credits. Which that's fine if you want to do it that way, but it wasn't clearly explained and we spent our money elsewhere because we thought the spa would be covered on our credits. So just plan ahead for that. Pool was lovely, lots of different pools and swim up bars. Poolside drink service, tacos at lunchtime, activities and water sports constantly. There are a lot of things for children to do, and upon arrival I was a tiny bit concerned that I would get annoyed by children (we left ours at home! Lol) but I honestly can not complain at all. There is a family area that most of the families with kiddos stick too and the whole property is so spacious and maze-like you can definitely find some seclusion if you so desire. (We loved the bar directly outside of the Mexican restaurant in the middle of the pool. Best mojitos for sure.) The beach is very nice, white sand, turquoise waters. There is a bar on the beach and for lunch there is barbecue down there. There is kayaking (you have to pay $4 per person), sailboating (no idea how much), beach volleyball, and I was surprised to see a large pottery painting set up on the beach and they actually glaze and fire your piece overnight and you pick it up the next day! One evening they had a giant dinner party on the beach for all guests, complete with live mariachi band, local vendors, and endless amounts of food, drinks, and desert bar! It was a very nice surprise. Overall we were very happy with our stay at the Azul Sensatori and I would honestly recommend it to anyone looking for a relaxing and fun getaway. They really do take great care of you. read more

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I came here for a friend's wedding. It, being in Mexico, meant that some of my family members wouldn't join. The wifey mainly wouldn't come because of 1) Zika, 2) fear of drug cartels. Well, Azul Sensatori did their best to make sure that we were protected against both. Zika - They spray like crazy and I swear, I don't think I saw any mosquitoes. I'm 99% sure the bites I got (assuming I got any) were from the excursion I did off site. Drug Cartels - We see it in the news (in the US) and well... News outlets blow things out of proportion to get more hits. Not saying there AREN'T drug cartel wars, but I never saw any evidence of any and this place made it nearly impossible to enter without valid credentials, I felt super safe. Now on to the non-fear mongering stuff. What do you come here for? Food, fun, relaxation. Food: The food here was pretty good, not amazing, but I also didn't go to the crazy, not included restaurant. The food portions were good, there were an okay amount of restaurants. To be honest, my biggest gripe about this place is the limited options. When I say limited, I mean things were not open at convenient times and most of the time I wanted something, the only thing that was open was the buffet... Relaxation: They've got a ton of pools that help you relax and they're well maintained. They've got swim up bars (also, limited hours) and theyv'e got a huge kids area, which made me wish my daughter was with us. Rooms: This is where the place falls apart for me. The room smelled like a tomb. Not rotting corpses but like old empty dusty stones. NOT my idea of relaxation. Would I go back? Yeah, if time permitted and we had cheap airfare. But honestly, that room smell got to me. I'm pretty sure it might have just been my room seeing how the other room I visited, seemed fine, but that was also a presidential suite. read more

I have been to many of the Karisma resorts down in the Cancun/Rivera Maya area but this was my first family resort experience (next to a meal or two in the Generations resort) and I was looking forward to showing my kids what Mommy and Daddy experience down here. I think it was a decent representation of the gourmet experience that is Karisma, but it wasn't my favorite. Upon check in we received cold towels and were seated in the lobby. This was a first for me. We then received glasses of champagne and the kids received fruity drinks. That was nice. But then we sat and sat and sat until someone came over and kind of introduced us to the resort and gave us the lay of the land. We were unable to get into our rooms at this point so we went to Spoon for lunch and came back around 3. The rooms STILL weren't ready! So we grabbed a mojito at the mojito bar (adult only) while the kids were sitting in the lobby and finally were able to get to our rooms. The rooms were great! They were clean and spacious and had the usual amenities as the other resorts (other than the slippers) They even had kid size robes! The balcony/porch was lovely with a bright sectional, chair, and table. It was also relatively private. We enjoyed many a room service on that porch. Room service was quick and efficient and there was a lot to choose from. The menu scrolled by on the TV which was kind of annoying but I just took pictures of each screen and used that to order. The mini bar was stocked with chips, beer, water, and soft drinks and was filled daily. When we got in the room we had a bottle of champagne and later in our trip we had some chocolate covered strawberries and little dessert bites to greet us. The room was cleaned daily and they really did a great job keeping us comfortable in the room even when my son peed the bed one night (ACK!) Luckily they line it and no furniture was harmed. We had the family suite which had a wall that could be pulled closed for privacy and each side had its own TV which was nice. WIFI was strong and reliable and I think you could also make free calls to the US and Mexico if needed. Food I'll review each restaurant individually but I think overall the food was maybe a 3.5-4 out of 5. Some places were better than others and some places were downright bad. So overall it was 3.5-4. We enjoyed the food for the most part but it could have been better. Room service wise the breakfast was excellent. 5. The chilaquiles were great (had them daily) and the omelettes were so yummy with hash browns. They had fresh fruit and juice and really good coffee. We also enjoyed the pastry basket. The bagels overall were horrible. They were stale and hard and they were like that everyday and everywhere we tried them. Boo. Oh well. Not like there's a lack of food. The service here was good but not as good as other resorts. I felt like a lot of the restaurants were slow to serve and the staff, while friendly overall, was not as friendly as we've had in the past. The bartenders were all pretty good but some didn't know how to make standard drinks. But they tried. Entertainment was lacking I thought. (Could have been the time of year - we were there in early December) We went to a couple of the lobby shows and they were more funny than good lol. I wish there was more live music. I was sad that the Nickelodeon stuff was lacking. The kids club was nice and they had a decent amount of activities but it seemed more geared to little kids than my 7 and 9 year old. They went once and had fun but they had more fun just floating at the pool all day or swimming in the Ocean. Pools were nice and the temp wasn't bad. There were plenty of chairs and towels. The service was a little slow to get drinks but not a deal breaker. We have legs. Ocean area was nice with chairs and bali beds but unfortunately they're still having seaweed issues down there. However the staff was working hard to clean it up and on our last day there we had a relatively clear water day and we enjoyed being out in the water for as long as we could. Overall it was a wonderful trip. The things that were not so good were not deal breakers. I still love Karisma for what they do and the experiences they give their guests and would recommend this resort to anyone who wants a relaxing getaway with their family. read more

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The wife and I fell in love with the Riviera Maya last year when we came for a friend's destination wedding at a Karisma all-inclusive resort. One of Karisma's key selling points was its focus on its food as a "gourmet" all-inclusive resort. As a result, we brought family, my in-laws, down for a weeklong getaway in June at another Karisma all-inclusive resort, Azul Sensatori. Located in Puerto Morelos, approximately the halfway point between Cancun and Playa del Carmen, Azul Sensatori was a sprawling family friendly resort with multiple pools, restaurants, bars (most being swim up), and beach access. The property wasn't a new one, but it seemed very well maintained. The restaurant selection was varied, ranging from your standard buffet, Mexican, Caribbean, Italian, Spanish tapas to modernist cuisine. All were, at least good, the Italian being excellent, and with the modernist cuisine being outstanding (will be reviewed separately). Even though we didn't have any children with us, the resort offered a lot of activities geared toward both young children and teens. The resort also offered through third-party companies a wide selection of tours such as Chichen Itza and excursions like scuba diving, snorkeling, and ziplining. If there was one small negative, though, it was its location. The beach in Puerto Morelos was surprisingly narrow and subject to a lot of seaweed and such to wash up each day. Frankly, it wasn't the prettiest of beaches, but the sand was still pretty soft. Azul Sensatori's groundskeeping staff (and every neighboring resort's staff, too) was up early each morning removing it and grooming the sand of their respective expanse of beach. Our ground floor room was very spacious. Being on the ground floor enabled us to have our personal hot tub and immediate access the pool from our patio. While we didn't use it, our also came with a large, in-room Jacuzzi tub separate from the shower. The A/C, which was necessary during the time we were there, worked like a champ. Our room came well stocked with juices, soda, beer, wine, and liquor. Service from check-in, the concierge team, restaurant and bar staff, bell desk, and housekeeping was all top notch. The concierges did a great job ensuring all our needs and wants were met. Housekeeping was especially noteworthy as they always left nice little artistic flourishes like towels shaped into animals or rose petals sprinkled on the bed after resetting our room each day. Azul Sensatori was a great destination for a family vacation. The restaurants, specifically Le Chique, the modernist restaurant, were major deciding factors. For me, it was a 5-star resort and a 5-star experience. read more

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A few quick tips if you're going to stay here: * Try to arrive there as close to 3pm as possible. They don't release rooms earlier than that (we arrived at 11am and ours wasn't ready 'til close to 4pm.) * The first chance you get, make a dinner reservation at Le Chique. You can only make reservations the day before eating and it fills up quickly. Do this AT LEAST 24 hours in advance. * Have A LOT of $1 bills for tipping. I was in Cancun for a wedding that was being held at this resort so a wedding package deal was worked out for the 30 some odd guests and the wedding couple. We stayed 2 nights which costed $1600, a bit steep imo, I thought the Azul was OK but not great and not worth the cost. The resort is pretty huge. There were 4 guest buildings with large pools interweaving between all of them and other buildings that housed the restaurants, lobby, etc.. Walking from one end of the resort to the other is a fairly good distance if that matters to you at all. There was also one building for time-share owners with its own private pool. There is a good-sized kids' pool and some of the pools were adult only. Each of the buildings had 3 floors and were long from one end to the other. The (one) elevator/stairs were right in the center so if you were in on the 2nd or 3rd floors and at the end of the building, to get to or from your room there was no other way but from the center. Having a stairwell at each end would've been nice. The rooms were pretty nice and it seemed like each room had a concrete jacuzzi in them (we got to see 4 of the other rooms that our friends were in.) One of the first floor rooms had a patio that led right into one of the pools, that was kinda neat. We didn't get to try all 6 restaurants there since we were only there for 2 nights but we did get to try 3 of them; Zavaz - caribbean, Zocalo - mexican, and Spoon- the buffet...of these 3, Zavaz was the best. I had a pork belly dish for dinner that was quite tasty and the breakfast there was pretty good as well. Spoon, the buffet, on the other hand was pretty bad. A lot of options but pretty bland. I was bummed not getting a chance to try out their top restaurant, Le Chique. You need to make reservations at least a day prior to dining there and since we were only there 2 days, by the time I tried to make a reservation, there were no seats available. *Note - it is also $25 extra to dine there. We also spent a bunch of time at some of the bars there...there are quite a few so how could we not. :) The wet bars in the main pool were ok. All the pools are 4 feet deep or less so you can walk up to the bar while being in the cool water and get a slushy drink (or any drink.) My favorite bar was the Mojito bar which made some tasty mojito variations. As a whole though, I think the drinks at the resort were a bit disappointing because they really tasted watered down. The resort staff was hit or miss. All of the staff were friendly but from check-in to check-out, it just felt like a lot of the staff were just not happy to be there...esp the ones that had jobs that didn't involve getting tips. Overall, the resort is OK but not up to the standard I thought it would be considering what we paid. To me if felt exactly like being on a low-end cruise but triple the cost of one and you're stuck in just one port. Cancun was nice and would love to spend more time in the future but would I return to the Azul Sensatori? doubtful. read more

This is going in my "good not great" category. Did I have a good time? Absolutely... would I go there again? Probably not. The group I was with really did make my vacation, not the resort. We could of had a great time at a shack on a beach. In my opinion there are a lot of better resorts to spend your money at. The Pros Rooms - Big, spacious, and every one had a Jacuzzi. They also had a mini fridge that had a constant stock of beer, soda, and water. It was refilled every day so you never ran out. Concierge - If you are lucky enough to have one of these, they can make your trip. Very courteous, always willing to help, and always there when you need them. Room service - 24/7 room service. Enough said. Food options - 5 restaurants, with one of them you have to pay extra for. If all else fails, see above and order room service. The food is decent but nothing amazing. The Cons Food - The food is decent but nothing amazing like I said before. I know this is picky but I also hate how all of the restaurants have dress codes, even the buffet. I was wearing a tank top and swim trunks to the pool and stopped in at spoon (buffet) for breakfast. I was told to go back and change if I wanted to eat. Beach - Small, dirty, and lots of seaweed. The beach party is fun though. Alcohol pours - They are STINGY with the drinks. Even when we ask for a double, they were not happy. Attitude - It is about 50/50 on people who were genuine and glad to see you, and not smiling or rude about ordering double drinks (if you would give me a good drink I wouldn't have to ask for two). Overall, we had fun but would try somewhere else. read more

Azul Sensatori - Pano from the roof of building 3 - Hotels Near Me - Puerto Morelos, ROO

I will keep it short, and to the point because seriously who wants to read a book! I thought Sensatori was great! This resort is on the smaller side and seemed a little more personal. Food was great! As long as you are not picky and like to try new foods you will love it! Rooms and assistance were always great! My only cons would be no activities in teen room. They should plan a few and parents would force them to go. In addition, they should plan a wider range of activities. Movie night, games, etc, themed nights. People would get into it! read more

I cannot believe I wasted any time here. I do not recommend this place to ANYone. I booked an ocean view suite. Came in 9pm, and was told they were moving me to a kids area non suite - in building 3 which happens to be the very building the company told me to stay away from because of maintenance noise. Supposedly the highest floor is renovated and looks like the photos - NOTHING else looks like the photos. It looks like they took pics of another hotel and put them on the website. After being moved to a gross (literally smelly) room right next door to maintenance that opened a squeaky door ALL night (can't maintenance fix their own door??) the hotel moved us (after waiting in the lobby for an hour with our luggage) to a "suite", which is anything but. A small queen bed, crappy furniture, still smelly water. No small kitchen like in the photos, definitely not a suite which I paid for and have proof of, and of course still no view. I was told because building 3 is under maintenance they have no rooms - but I was just IN building 3. The man who checked us in promised an ocean view suite we paid for and he said he would call us by 9am. 1045 we go to the lobby and end up wasting almost an entire day just getting to yet another crappy room. You'll pay for meals ahead of time but they are inedible. None of us ate a thing night 1 at the Mexican restaurant. Boiled food - everything tastes the same and bland. It's literally not food you can eat. Supposedly there is a good restaurant on site for dinner but it's also extra. There isn't anywhere you can get food to go either. Poolside service is non existent. Been waiting over an hour for a tea. There is NO food service at pool but you can go to the quickie mart and get chips for $11. Everyone I talked to told me to do that. Housekeeping took 2 hours to bring a simple toiletry. I called to check and the guys didn't even see my request in the system. Water - especially shower- smells so bad that I feel nauseous and sick. Television doesn't work in either room- mostly static snd a blurry picture. Bed isn't even queen size - I'm short and my feet hit the edge. No Corona beer here - too expensive for them to buy .. Just cheap gross crap served warm. "Real drinks" I'm convinced have no alcohol. If you ask for a double they scowl at you. Paid $80 per bottle of wine tonight at this "inclusive" resort. Wtf. After the cluster they should be asking what they can possibly do to make things better. Pay do extra nights on their dime, move us to the best room possible, comp meals - something. What do they say? "Oh sorry the guy who checked you in was probably new and didn't know what to do." I'll be filing a Dispute for false advertising with my credit card - there's no meal plan when you can't eat. The only good thing is I'll probably lose weight - that's a half full glass outlook. Oh - and they're demanding we go to some 830am meeting to "only pay $70 a day for my daughters food" when she also found it so disgusting she won't eat either. There is no desk to work at- hello some of us have business to take care of! After the man who checked us in said they'd get a desk from another room, table or something today I Was told to use the luggage holder as a desk because they have none. What about all the desks and tables in your bogus photos!?! Where are they? I am ticked, feel duped. Wrong room, bad service, lies upon lies, gross, rundown, smells bad, unforeseen charges, terrible "cuisine", no drinks, no food at the pool and so on. What a joke. And a ripoff. Skip this place. Awful. read more

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I'll do this short and sweet the worst service I've ever seen with bad bait and switch marketing. The photos on their website is mainly of the resort currently getting renovated. The beach has been destroyed by the hurricane and its seaweed infested. The photos online are absolutely lies!! Service because of "covid" had been horrible even though we have been here with under 30 percent occupencey. STAYY AWAY. read more

our latest trip to this Mayan Rivera all inclusive hotel was marred by an unfortunate incident. We have been members and guests of this chain for eight years . During the visit, we decided to partake of a beach lobster dinner. My family arrived at the beach side and were seated at a wait for table. After an appetizer we went to the buffet to get our lobster and side dishes. After returning to our table we observed that the lobster had been badly over cooked and was inedible. Our waitstaff suggested that we return to the buffet for appropriate replacements. Unfortunately the second serving was equally over cooked. After some frustration we requested to see the manager. We explained our concern and asked for refund of our bill as we were leaving because the food was inedible. He assured us we would take care of the bill and we left. Upon paying the bill at the end of our stay, we saw that the lobster bbq amount remained on the bill. We explained that the manager had assured us that the charge was to be canceled. The clerk informed us that the charge had not been removed because we had not signed a written complaint. We suggested that they contact the manager or other food service personal to remove the charge. We waited one hour and no response was forthcoming. Our cab to the airport arrived and we were forced to leave with charge still on the bill. We returned home. We contacted the customer service via email. After some delay, they informed us that nothing could be done to remove the charge even under the unpleasant circumstances. If you encounter this situation at this hotel be sure to request a written proof of any food services bills. read more

My wife and I (with family and friends) stayed at Azul Sensatori from May 1st through May 8th, 2015, for our wedding. We got married on May 4, 2015. When we arrived at the resort, we were not greeted by the wedding coordinators. Additionally, because the resort required everyone to pay an additional fee for WiFi, we could not communicate with our guests (family and friends) of about 60 people. I have stayed in multiple resorts throughout Mexico (i.e. ME Cancun, Paradisus Playa Del Carmen, Secrets Maroma Beach, and Fairmont Mayakoba) and each resort always provided free WiFi to its guests. The wedding coordinators, specifically Mauricio and Janet, were inexplicably rude and unaccommodating. Everything was done on their terms and conditions without a single thought about the bride & groom, their guests, and their needs. Mauricio, especially, consistently walks around with a fake smile and snarky laugh that defines his putrid personality. Instead of asking "How can we help you?" we were instead told by the wedding coordinators: "This is what needs to be done." We specifically asked the wedding coordinators to reserve the Sienna Restaurant and Le Chic restaurant between 2:30pm and 4:30pm on the day of the wedding so that we can take wedding party photos inside each restaurant. We were promised that this request would be accommodated. When we arrived at Le Chic at 3:30pm, the staff member setting up tables for dinner initially refused to turn on the lights, stating: "Lights turn on when restaurant opens." I had to explain to him that we need the lights on to be able to take photographs. He also refused to give us a glass of water, stating: "No water because restaurant is closed." Think about that for a second: No water because restaurant is closed. NO is always the first answer! We were then rudely kicked out of Le Chic at 4pm (2 hours before the restaurant was set to open at 6pm) when security came and told us that we could no longer be there. Rather than recommending another venue where we could finish taking photos, we were simply told to leave in a very aggressive tone and manner. The room provided for the groomsmen the day of the wedding was set up 40 minutes late. When I stopped by the wedding coordinators' office at 10am to pick up the key for the groomsmen room (as I was told to do so the day before), I had to wait 25 minutes because no one was around. Additionally, the food for the groomsmen room arrived 1 hour late. We were promised multiple times that the seaweed on the beach would be cleaned 20 minutes before the wedding ceremony. When we arrived for the ceremony, we were told that it was cleaned but that there was more seaweed than expected. When we complained, Mauricio made a sarcastic face and Janet "reminded" us minutes before we were supposed to walk down the isle that "we should have" been at the room 10 minutes earlier to advise them of any issues "we may have." Again, everything must be done on their own terms. No empathy, sympathy or accommodation of any kind, whatsoever. The WiFi in the resort which the guests had to pay for is horrible and constantly loses connection. The beach is dirty and full of seaweed. We did not once swim in the ocean our entire stay. Our guests were pissed off. Not everything was as bad as mentioned above. The decorations were beautiful and each event started on time. The staff in the various restaurants and reception were friendly and very accommodating. The rooms are great, the food is delicious, and room staff punctual, friendly and a pleasure to deal with. Ultimately, this resort is a wedding machine hosting at least 1-2 weddings per day. You would think that they would know how to properly treat the wedding party and the guests. They do not. Azul Sensatori needs to fire its wedding coordinator team and replace them with genuine and competent team of people that are hungry and cater to the wedding party and its guests. They also need to comprehend the concept of "special" when dealing with the bride, groom, and their families. Having stayed in multiple 4 and 5 star resorts throughout Mexico, this is my first and last time staying at Azul Sensatori. I would not recommend this resort to my enemy. If you want a romantic vacation or to do a wedding in Riviera Maya or Cancun, go with the following: ME Cancun, Fairmont Mayakoba, Secrets Maroma Beach, Secrets Silversands or Paradisus Playa Del Carmen. read more

PLEASE READ!!!: Went for a wedding 10/23/2015. Not sure what the people experienced that gave bad reviews or if there is new management/owners but the staff were so friendly and accommodating. Front desk was great. Everyone was polite, said hola, asked if they could help with anything numerous times and smiled constantly. Room was ready in 20 minutes and clean but the water does smell strange. Rooms were cute and good water pressure. The bell hop was so nice too, forgot his name. (Big guy). The restaurants were ok, Spoon (the buffet) was always good and nice choices. Emilio WAS THE BEST!!! This guy was so friendly and got anything you asked for. Fresh pressed beet juice all day! Room service 24 hours too! Will deliver champagne, a huge plus! MOJITO lounge was just o.k. The bartenders were very good, Mariano was so nice and we appreciated the hard work they did all night. The DJ was pretty bad though. Pools were nice and there are a couple to choose from with bars at almost all of them and a decent selection. Constantly had staff walking around asking if you needed a drink or anything else, very nice. IVAN was THE MAN!!! He helped at the wedding as well and was VERY nice. Small beach but enough to walk on, lounge chairs, food, bar all not bad. Everything was always being cleaned and kept up. Spa was nice and the gentleman that ran it was very nice as well and gave us 20% off. All in all we had a blast and would definitely go back. This was one of the nicer/newer resorts in that area. I would recommend it to others. I hope the OWNERS read this and relay the message to management so that they can tell the staff how good of job they are doing. It's the little things and means a lot to people. Emilio - Ivan - Mariano = THE BEST! read more

One of the nicest resorts you could possibly stay, and all-inclusive. This resort was very new when we visited in March 2011. We were a couple that stayed in a one-bedroom suite in the "family building" and really liked it. They offered us an "upgrade" and we checked out three other room types in other sections. But we were happy to stay put where we were. We were never disturbed by loud kids, though we would have been tolerant since it was the family section. Everybody was happy to be here. Turns out we were over on the side in the quietest section of the whole resort. We had more privacy and a bigger room than the "best" rooms. Two TV's and a Jacuzzi inside. If you take a stack of crisp one dollar bills and hand them out freely for services rendered, all the staff will love you and bend over backwards to make you happy. The general staff don't make much money and really appreciate it, so keep that in mind. The big bucks paid by guests do not really trickle down to the line workers. I believe this resort is European-owned. We did see that a lot of guests did not give tips. It's not going to kill you exchanging a dollar bill for a drink. Have some compassion for the locals. The Riviera Maya resorts are in a very safe location by design. This hundred mile coast of more than 100 major resorts is the crown jewel of the Mexican tourist industry. Tourism safety is derived as follows: There is a main highway parallel to the coast 2 to 3 miles inland. There is no road along the coast itself. The resorts, which are on the water, are generally grouped together. At intervals of a few miles along the main highway are exit roads that lead down to the coast, to a group of resorts. At the entrance to each access road is a guard gate. Once you pass the guard gate the access road leads through a mangrove swamp, with alligators. At the end of the access road is another guard gate to pass through. Some resorts have their own individual guard gate. You have to tell them who you are and where you are going. Accordingly, there are no random vehicles down by the resorts, and very few cars on the road in these areas. Almost none of the tourists have the nerve to drive themselves, so almost everyone arrives on a tour bus. Most of the staff ride a shuttle to and from their homes in the local towns, or Cancun. Therefore, there are very few cars for the guards to keep track of. Besides, if you have a rental car like we did, your resort will give you a paper pass to display in your windshield. At intervals along the main highway are military checkpoints, but not too many. I recall there were 24 hour military checkpoints both sides of Playa del Carmen. We were never stopped, but they did check us out and have automatic weapons. We had no problems whatsoever, but we were also not taking random roads into the wilderness. No wandering around at random, which is really just common sense anyway. We didn't drive around too much at night, but did do it a few times. Our experience would have been very restricted with staying on a resort and taking the occasional over-priced lowest-common-denominator tour to the same tourist spots that everyone else goes. I'm not built that way. We kicked butt on two separate trips and had mucho fun for a reasonable price. Rarely did we remain at the resort during the middle of the day. We had things to do and adventures to meet. But we always had breakfast at the resort, and usually ate gourmet dinners there at night. It was a naughty treat to have appetizers and drinks at one restaurant, and a little later eating dinner at another. The butter-drenched steamed clams were just wonderful with a margarita or two. read more

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This is a really nice resort, however, we have been here since 11a and was told our room will be at 3p, so we changed clothes and chilled by the pool. No we are here for a wedding and we have an engagement at 530p. So around 4p we came to get our room # and was told it would be another hour b4 the room would be ready.. To me that was unexceptable! After going back and forth with the receptionist I asked for a manager.. She tried to explain about the room and that check in was til 3 etc.. And that was fine but now we were being told that we had to wait until 5p which is 2 hours past check in time.. We explained we had an event to go to and she said she could find us a place to change etc but I wasn't having it, especially since ppl checking in after us were getting rooms and we were told that they were different types of room.. Yea not my problem! So after back and forth we got a room. We are asked to wait about 10 mins for the guy to come get us and take our bags.. Then we find out our bags were already taken and the room was ready and we had been waiting the 15 mins for nothing.. Smh Now we were suppose to have 2 beds right yea we had 1 bed and a pull out and we were in a corner and a kiddie section and we were very unhappy. So once again I go and complain and they said they could change us the next day... Ok I was cool with that. The next day sure enough we get a better room with even a pool in front of us right outside our door so I was too happy. But what I didn't like was the fact they kept saying that we were being g upgraded.. And at first wanted us to pay and I told them I wasn't paying 1 more red cent since we're the ones being inconvenienced! No mind you ALL THE ROOMS have a jacuzzi and showers etc and they tried to tell a few of us that it was an upgrade but it came standard! So they weren't doing us any favors. Then the service was just mediocre. On the beach there was one girl that was great! If we didn't like our drink or something she made sure she redo it for us.. And although she was busy, she checked to make sure our group was good. Another thing that happen that left a bad taste in my mouth about our service was one evening we were at the 'adult' pool and there were of course others there, but for some reason once they left a lil while after staff came to our group saying we were too loud and there are ppl rooms that are around and complaining.. Funny that all of a sudden there are complaints when only the 'blacks' are in the pool area.. First off we were no louder than when the 'other' ppl were around, and secondly, don't get a room w/a pool view if you don't like noise! I just felt like we were being messed with the entire weekend... I don't want to play the 'black' card, but it certainly felt as we were getting treated less than compared to others. I could go on about all the tedious lil things but I'll spare you. These I listed were probably the most important. So if you go.. Go with caution.. It is a nice resort.. This was just my first experience and I was with a group. read more

Azul Sensatori - The ceiling in the lobby. - Hotels Near Me - Puerto Morelos, ROO

Been to a couple of all inclusive resorts before and always left disappointed. Not anymore. Never did get the size of the place but this resort had an intimate feel. Well maintained, clean and laid out well. Never felt crowded. Resort has an adult side.... no kids (and never really saw one) and a family side. Family side had tons of things to do. Travel friends with kids gave it a thumbs up. Has five or so restaurants on site and only one (the fine dining) requires reservations... another plus. Food in the restaurants was above average for resorts (in my past experiences) with the Italian restaurant being the best. Booze available was a little more top shelf compared to other resorts also. This seems to be a popular destination for weddings so be prepared for large groups traveling together to attend a wedding (the same reason I was there). Oh... and room service is available 24 hours a day! BONUS! Only negatives, if you enjoy the water at the beach, bring some water shoes. Once you get out about 20 feet.... the water gets really rocky. It stays shallow to so don't expect any laps in the Gulf. Also, the "party bar" is kinda small and service can be slow. Bring tip money for the bartenders... that really speeds them up! Nice choice of a smaller resort a little bit off the beaten path (20m from Playa and 20m from Cancun). read more

Azul Sensatori - From the room balcony of Building 2 - Hotels Near Me - Puerto Morelos, ROO

Good. Not great. Felt like an expensive cruise. For the price point you'd expect to be blown away but Azul Sensatori is satisfactory at best. Cocktails/Bars: unless you specify the brand, you're going to the substandard well junk that will guarantee your hangover. That said, the Mojito lounge was ok. The poolside bars, however, are where the action is at.... Especially if Mother Nature is cooperating. Food: Spoon buffet was pretty darn good. The Italian place doesn't take reservations and it's always busy. The beachside grill hits the spot (I had a burger as I sat on the sand, it was quite nice). All in all, quality of food was a 3/5. Facilities: Modern, nice. Bedroom doors are constantly slamming loudly though. Water temperature/pressure was never an issue. Room service: Slow, slow, slow. Staff: For the most part, they are the salt of the earth - 4.9/5 stars for the good people that work there. Every place has the 0.1 that just doesn't want to smile, but everyone else was wonderful. Don't think I'll return but it was fun. read more

Food - poor quality except for Tapas restaurant. The people in the room next to mine were constantly screaming at their children and hitting them. Repeated calls to the desk and even showing up there in person they never sent anyone to investigate. Their excuse was the desk didn't tell the concierge in a timely manner. In talking to management they told me the people were part of their Prestige program. They said they talked to them but never about hitting their kids. read more

We were here for a wedding in July and the second we got to the hotel we had someone approach us and tell us not to stay there, and that she was saving us a lot of aggravation by telling us to go elsewhere. However, this isn't Vegas and you can't just "switch" hotels. So, we had no choice but to stay. Lets talk about food first... Room Service 1/5: Food ALWAYS arrived an hour after we called in to order, and was always cold. The only thing that tasted decent were the burgers. Though for those of you who like to drink, anything would taste good when you come back to your room after a night of drinking...right? Food 4/5: Since we were there for a wedding, we did not get to try all the restaurants there and spent most of our time at "Spoon" which was is the buffet. I don't have very many complaints about it other than the staff seemed rude at times. But then again I empathize with them due to the heat and having to work in a kitchen. When I was last in Cancun I remember the buffet having a lot more food/options. We also ate on the beach was good! I think I was so hungry that anything would taste good at the moment but my friend and I shared tacos and a burger. We also ate at the Italian restaurant (blanking out on the name) and their food was good as well! I actually think I liked their food the most. Beach 1/5: If you are like me and like the beach, this is not the hotel for you. Unfortunately my cousin whose wedding it was did not know at the time of booking that the beach would be so filthy. My cousins and friends and I went into the water for MAYBE 5 minutes and we all had cuts and scrapes. It was EXTREMELY rocky and there was so much seaweed and dirt, really not what you would expect from a beach in Cancun. I was so disappointed. Fortunately we spent the last two days doing different activities away from the hotel so we were able to enjoy some of the beautiful beaches in Cancun (i.e. isla mujeras and mamitas beach club). Pool 3/5: There are multiple pools in the hotel which is nice but the pools close WAY too early. I guess if you are looking for a place to party, this is not the hotel for you. After my cousins rehearsal dinner we decided to jump in the pool at midnight and were in there for about an hour until a staff worker told us we had to get out because there were "chemicals" in the pool that they put in at 8:00 PM- 8:00 AM...WEIRD. Other than that, the swim up bars were very attentive and we did not have to wait long for our drinks. We were able to joke around with employees and had them laughing which is nice. The adult pool stopped serving alcohol at like 5 and then started again at like 6 or something it was weird. Rooms/Cleanliness 3/5: The rooms were SUPER clean, or maybe I just don't pay close attention because reading some of these comments it seems like people had a less than perfect experience. My only complaint is that my room was supposed to have an ocean view and it didn't. It was also too far from everything, even the nearest elevator was a long walk. When you are there for a wedding and walking in a nice dress and heels in the heat, you work up a sweat between your room and the main area.I too was in a room near "maintenance" so it was pretty loud. Overall, I would not recommend this hotel unless you are someone who wants to sleep early on vacation and only use the pool + eat. If you are looking to party and swim in the ocean this is NOT the place for you. Though I enjoyed my trip because I was there to watch my beautiful cousin get married and I got to spend time with family and friends, I will not be returning. P.S THE WIFI BARELY WORKS!!!! read more

This place is nice. People are polite. Wayyyyyyy to many iguanas. Would like to have more tv's. Rooms are good. Would come back. read more

I absolutely have not one bad thing to say about this place. It is Heaven on Earth. The people were the most friendly people on Earth. Azul was my first resort ever. The bar has been set extremely high. Alejandro the activities guy was amazing, funny and great person. Leyser is a Mexican Soldier full time and works part time as bellhop. Leyser's name fits him well He was totally johnny on the spot with transportation and luggage. He made sure I didn't miss my ride. I felt so sad to have to leave and go back to regular life. The rooms were the best rooms I have been in and I to go to lots of hotels (in the States). This resort changed me to now not being so high strung. read more

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This is a wonderful all-inclusive resort that excels in genuinely friendly service. My partner and I traveled here for 7 days with my 3 siblings, their families, including 6 children 9 and under in January 2015. The rooms were spacious and relatively clean, although at 11 years old, the resort is showing some signs of normal wear on furniture, upholstery, and paint. The bed was very comfortable and the views of the ocean, available from every room were gorgeous. The "gourmet all-inclusive" lived up to the promise. Overall, the food was delicious. We at at each of the fine restaurants. Spoon, the family friendly buffet was well-managed, never had a wait and included great fresh fruit and vegetable options. An easy place to feed a family, the only downside was the noisy atmosphere from so many guests. The higher end Tapas restaurant was a lovely fine dining experience, showcasing the resorts artful presentation of cuisine. Most mornings we breakfasted at the Caribbean-themed Zavaz restaurant because you could enjoy a lovely outside table facing the ocean, the menu was varied and the small buffet was generous, and the staff at this restaurant was a standout among service stars. We also indulged in the Le Chic experience (required an additional $25 pp fee). The restaurant design was modern and elegant. The servers were knowledgeable and sophisticated. The wine pairings were delicious and abundant. A special shout out to the taco bar at the Mexican Zocalo restaurant. The lovely lady hosting and preparing fresh tortillas was charming and fun to watch. We had one negative experience with a server here--but everyone is entitled to a bad day. The only negative regarding the food is it since our check-in on Sunday and departure on Saturday, the pastries and breads seemed to get a little stale. We enjoyed great massage at the spa, watch for special last minute and pre-10 am specials on treatments. I did feel hurried out of the hydrotherapy rooms post treatment. I would have enjoyed staying much longer, but the attendant kept popping his head in asking if I would be 5 or 7 minutes more--never encountered this at any resort spa. During our stay, seaweed, a sulfurous smell and mosquitoes were real issues on the beach despite the staffs amazing vigilance and constant clearing of seaweed. Huge thanks to everyone from the housekeeping staff to dining room attendants for their gracious hospitality. You NEVER passed a staff without an enthusiastic "holla" and warm smile. Thank you Sensatori Azul for a tremendous and memorable vacation. read more

While we thoroughly enjoyed the resort - the food, the staff, our room, etc.- we had one particular experience that we tried at length to address with the resort staff but left feeling completely taken advantage of and extorted. Here's what happened: we had a lovely dinner at the Italian restaurant and asked our server for his recommendations on food, wine and didn't bother with the menu. He mentioned NOTHING of ANY ADDITIONAL COSTS when making his recommendations. After finishing our meal (which was fantastic) our server brought us a bill to sign for $160 CDN for the bottle of wine we expected to be included as part of the all-inclusive premium package, or at minimum, he should have addressed this WHILE ORDERING. After reluctantly signing the bill we immediately spoke to the manager about the situation and they assured us that this was not the process and it would be taken care of. The next day, we went to speak with the concierge to ensure we were not billed for the wine and filled out an incident report. Fast forward a couple of days and still no resolution from the resort staff. On our final morning, we went back first thing and still nothing, except to say they tried to send us a "free" bottle of wine for our inconvenience, which they admitted we never received but refused to remove the bottle of wine from our bill. From there we pushed the issue and asked to see all the documentation from their assessment - what they provided was a copy of the bill we signed BUT they added new language in English handwriting "I accept these charges" above our signature and claimed it was our writing, and it was definitely not. We confronted them and again they said they wouldn't remove the wine and forced us to pay the outstanding bill or would not check us out in order to catch our flight. Long story short: After spending what we spent on the vacation, leaving feeling like you've been extorted is the worst possible way to feel. read more

This was my first all-inclusive. It was for a beautiful beach side wedding. I was there for 4 days and 3 nights. We had travel to/from site included as well, go straight to the designated travel guides and don't get trapped into talking with the salespeople. Check in was pretty easy. The room was easy to locate. The resort is larger than I thought it would be. The first look from the balcony is stunning and breath taking. This place is clean, they did a great job with that. Constant cleaning. The staff is also very friendly and helpful. The rooms were gorgeous with a full view of the resort. There were two sinks, that was nice touch. The toilet and shower doors swing open and they are glass, so that is something you will have to consider based on who you travel with. (i.e. privacy). There is free wifi for basics like iMessage and WhatsApp, but if you want to do heavy streaming you will need to purchase more bandwidth. There is a TV, some of the channels are in Spanish. We tried out a few of the restaurants. We tried out Spoon, the Italian place, and the tapas place. I think there were a few more, but didn't have the time. The food was above par for me. The sit down restaurants (included) were very good. I would say they were restaurant quality. I liked Spoon the best because it was quick seating, good food, in/out and then back to the pool or beach. The beach head is restricted to the resort's property, but the view is beautiful, the boundaries are other resort's boundaries. The drinks were included and they didn't skimp on that. You could literally drink all day. The pools were clean. They come around and order and deliver your drinks and they have good turnaround. The room service was very good. The thing I liked most about this place besides the beautiful property and scenery were that the people who worked there were so nice. They went the extra mile. I believe tipping is included and not necessary, but usually people tipped about a dollar or 20 pesos per drink and a little more for the fine dining. I think for any duration of the trip about 10 dollars/day should cover it. OVERALL IMPRESSION: I'd go back, but I am curious to see how other all inclusive resorts would compare. read more

Me and my husband celebrated my bday and it's was such an amazing experience. The staff was wonderful and friendly! The staff that took care of us in the pool area like David were so friendly and remembered our names and what we liked to drink. Beutiful resort The beach was disappointing because of the sea weed, it made the beach look dirty and un desirable. Overall 5 stars! read more

I want to write a better review as the staff were friendly, beautiful clean room, the pool was nice, the food (especially at the Tapaz restaurant) was great, and the taxi to the hotel was only $50.00 US (one way). We really liked the swim up room. The problems that exist are not the fault of the staff. The hotel needs repairs. First the water in the room smelled strongly of a sewage smell. When you took a shower it was so offensive, and your hair was always dirty afterwards. We were unable to use the bathtub as the smell of the water would have overwhelmed the room. The beach is also smelly with blackish brown water. The tractors removing the seaweed also remove the sand leaving clay behind that your feet sink in and stick to. The restaurants were lacking in ambiance, food presentation and charm. It took away from the dining experience. One restaurant was closed. The self serve buffet was encouraged, with many starchy breads, pastries, doughnuts and such left for hours on display. I would have liked some healthy food options. The atmosphere at ALL the restaurants was like a gymnasium with echoing sounds. Absolutely no ambiance. Even with four people in the restaurant the sound echoing was terrible. We felt sorry for the staff and a lot of pressure to tip constantly, even at the self serve buffet. Odd to pay such a high price for a hotel and then find extra charges. We asked for a special coffee (with alcohol) and were told that it would be ten dollars US per person plus tip at the Mexican restaurant. The Tapaz restaurant was clearly the best choice. The problem with the Tapaz however is that they set aside nights when only time share owners can go in. The time share influence wasn't mentioned prior to our arrival. All the restaurants close early. They advertise 24 hour room service but with no entertainment and a nursing home atmosphere in the evening (even the pool was dark), we didn't feel that food was an option. Everything appeared closed down in the early evening. They have a small bar in the front lobby area called Mohito's with no food. It didn't have music or much to attract interest so people came and left quickly. Only the local beer was available in your room and they didn't replace it unless you asked. Room service took forever and was limited to your imagination as there were no menu's. You could order a drink to your room but there is a cost for everything and by the time it arrived you lost interest. There is absolutely no food service around or near the pool and you are prohibited to take food from a restaurant to your room or near the pool. You can order a drink in the day (closes early) but if you want to eat any food you have to get out of the pool area, dress in proper attire, and enter a restaurant. It is prohibited to take food out of the restaurant at any time and room service not only takes forever, but a tip is expected each time. Having to sit in the big gymnasium style restaurant really took away from the dining experience. With a nice atmosphere the food would have been great. As for entertainment, they had a lady singing in the front lobby for a few hours. An awkward location with no food or alcohol where some people stand around briefly to listen and walk away. A shame that they didn't have her sing in the Mohito bar. One night the hotel had a show called the Mexican Beatles in the area that connects to the front lobby. They sang old Beatles songs for about 35 minutes then left. If you wanted any evening entertainment you had to take a taxi to the closest cities (Cancun) which was about $120.00 US dollars return. The hotel does not have any shuttles. Twice we received a message asking us to pick up our free gift for filling out a hotel survey or for their anniversary gift. It turned out to be a time share presentation. A very overpriced spa existed mostly as a time share purchase reward. They did have on site medical service. Guests that slipped on the areas without textured flooring went home with a pricey medical bill from the hotel. Charges for local telephone calls were also a surprise. The place next door looks like a rehab center. In fairness, I think for families with young children the nice pool, noisy family self serve buffet and friendly staff would be great. For many people seeking an adult experience, the location and hotel structure would be a disappointment. There are so many options in Mexico that have a fun venue with non stop music, food, entertainment, and great beaches. read more

Stay away from this resort the service was horrible and so was the food. Everything is No to most of the workers they have this policy which they don't tell you about until you're there that you can't go into any of the places to eat with a tank top on so if you're out in the pool or beach (which all the beaches in cancun are full of seaweed and the water is brown FYI) you can't eat unless you go back to your room and get a t-shirt which I never heard of this rule hello your in Mexico on vacation what do you think people pack. The food was very bland no taste to it at all in all of the restaurants. My room the water smelled like sewage for full day I couldn't shower or brush my teeth. I was there for a wedding and the food they gave in the wedding was even worse they put down the portions on the table for you to dish out yourself which for a table of 10 they put the amount of food for maybe two people it was horrible. I do not recommend this place lets just say that my experience at this resort was so bad that I created a Yelp account just to write a review imagine that. read more

Azul Sensatori - Cancun beaches are ruined. - Hotels Near Me - Puerto Morelos, ROO

Overall, I think the resort is great (though a few small improvements would be good). Fantastic things include: the pool, ability to get chairs at the pool, the friendliness of the staff (activities staff, kids club staff, servers, front desk, concierge, etc.), food quality and variety, kids' club, kids/family activities (e.g., kids movie night, kids dance party, fmaily beach activity at night) catering to kids at restaurants, room size and cleanliness, amenities, preventing vendors from bothering guests while allowing vendors to sell at stands a couple of nights per week in a small area, daily stocked mini-bar in the room, kids' pool/splash pad, and more. A special shout out to the extra friendly staff at concierge who help with dinner reservations, resort issue resolution, and more (building #4 staff included Lili, Wenn, and Arcadia). Areas for improvement: more staff are needed to serve drinks poolside, humidity caused issues in the rooms (one room had slippery floors and a smoke detector that went off because of it, another room's door lock mechanism malfunctioned because of humidity, which took an hour to resolve), dinner reservations for larger parties are somewhat difficult to get at ideal times without booking 3 days in advance, the beach had a major problem with seaweed (not the hotel's fault, but it impacted our enjoyment - the hotel did a great job of trying to clean it up every day). Overall, the resort was very nice, the staff were fantastic, the pool and activities were great, and the food was the best I have experienced for an all-inclusive resort. read more

Went for a wedding from 6/22/15 - 6/28/15. Having been to other all inclusives before, its hard not to compare, but here's my pros and cons: PROS: - Rooms! (stayed in the basic one) They are all spacious, have a jacuzzi tub and a mini bar with coke, coke light, sprite, dos equis, Sol, Tecate light, Bottled water, and plantain chips. We were on the 2nd floor in building 3, and had a great view of the pool, the mexican restaurant, and the ocean. - The food: There's a lot to choose from, breakfast was my favorite meal of the day at Spoon because of the variety and throwing 2 over easy eggs on top of potatoes, and meats is delicious. Also, eat the mango! it's so flavorful. - Le Chique: A very cool food experience. We got in around 1 on Monday and by 2 we had the LAST reservation at Le Chique for the week. I was glad to book this because this was something I was looking forward to. This restaurant is a molecular gastronomy restaurant with 16 courses! I really enjoyed trying the different food and being amazed by the magic! ($25 PP extra charge) - The size: 5 restaurants. 3 pool bars. Never felt crowded although it was sold out. - Staff: Gabriella and Pealra were great! Gabriella at concierge spoke great English, was very friendly, and extremely helpful! Pearla was part of the entertainment and did a tequilla tasting with us one day, also offered a towel animal class, and was part of the entertainment at night. Thanks for putting the special touches on our vacation! Also, our maid (Rosalinda) was on top of it!! Our stuff was everywhere, and she would come in and clean up, unpack our stuff, fold stuff, and leave everything soooooo nice and clean! It was great! - All inclusive: 10 shots of Tequila please! OK! CONS: - The food: After a week of eating the food, your stomach is going to have some issues. I'm not sure what it is, but expect to have a stomach ache at least once while you're here. Also, one of the weirdest things was the lack of consistency! My friend and I ordered the same thing and they came out looking different, were stuffed with different foods, and tasted different. At the tapas place, we got 2 of the same desserts, and they looked the same, but had completely different textures and tastes. I can see how someone may say they love a dish, and the next hate it, it's most likely because they are different! - The Beach: The water was not blue :( I love the beach, and while we were here, I never even touched the water! There was SO much seaweed! Prior to going, I had heard there was a lot of seaweed, and my thoughts were, "oh whatever, I'll still get in!" But honestly, the seaweed smelled awful and there was so much of it, you couldn't get in. The day we were leaving, the seaweed seemed to look less, so I'm not sure if maybe June was just a bad month for their beach. If you want a vacation where you go and lay on the beach all day, pick a resort either in Cancun or in Playa Del Carmen. - The Bars: For the most part, the bars were great! BUT....ALL the pool bars close at 5PM. From 5pm - 6pm you have 2 options: get a beer from your room or go to the Mojito lounge in the lobby. (but who wants to get out of the pool and walk up to the lobby when you're enjoying their pools? also, they most likely wouldn't let you in in a beach coverup and bathing suit) If you are in the Waves Pool, and 6 o'clock strikes, you have to get out of the pool and walk around to the other side of the bar to get a drink, even though they are standing there. It's the weirdest thing. So you can get out and get your drink and get back in the pool, they just wont serve you after 5 in the pool, but the pool is open until 8pm. - Lack of daily entertainment: Some staff tried to encourage us to play water polo or do water aerobics in the pool, but if you were looking for something fun to do during the day, there wasn't much. There was a quiet pool, and a loud pool. The only thing really "loud" about the loud pool was the fact that there was music. I've been to other resorts that hold contests (kayak races in the pool, arm wrestling, chugging, relay races), but there wasn't anything like that here. - Wifi: You had to pay for it. $70 for a week. read more

This place is very nice. It's my first time in Mexico, so I don't have much to compare it to but it's a very pretty, relaxing resort. The Good: - Friendly staff. Everybody says "hello" and are incredibly upbeat and genuinely happy to accommodate guests. - Rooms are clean, gorgeous, and full of amenities. Plenty of shampoo/conditioner, soap, lotion, and a stocked mini bar. - Several pools and they're huge! - Easy beach access - Plenty of bars and restaurants to choose from (Spoon for breakfast is amazing!) - Fast and very high quality room service - Shop is very nice and most items are reasonably priced (bought two hats) - Beautiful wedding venue (here for a wedding, it was gorgeous!) The Not So Good: - Alcoholic beverages are incredibly weak and watered down. All mixed drinks poured into plastic glasses without garnishes (i.e., fruit slices on the rim) - Beach doesn't look like online photos. Water is not clear and there are masses of seaweed all over the shore. Barely swimmable - Food is hit or miss. A lot of "weird" options and tastes - Cleaning service came into our room uninvited as we stepped out to catch a view of the ocean. Took a just-ordered plate of breakfast that was nearly full and that I was NOT finished with. Also took fresh coffee brought to me 15 minutes earlier without asking. - Very few activities. Was hoping to catch a fire show or something, yet there were little ongoings during our stay. Overall, this place was nice. I can't really complain much. Beautiful scenery, great atmosphere, friendly staff! read more

My wife and I took our 2.5 year old daughter and 9 month old son to Azul Sensatori because we are gluttons for punishment. Aside from being absolutely crazy for bringing two young kids, we enjoyed the trip. There are only a few negatives I can talk about: 1.) Pool temperature was absolutely freezing and tough to stay in for a while, especially with young kids. Not sure how much I can put this on the hotel as the weather was in the 70s during the trip, so the water couldn't heat up that much during the day, unless they had pool heaters. 2.) We got a family suite room, which looked like two separate rooms as there is a sliding door separating the room with pull out coach and the main bedroom. But, upon arrival, we noticed that the HVAC is only in the front room so above the sliding door, there is lattice wood work that is still open to the next room, so noises travel back and forth. 3.) The place is a bit more pricey than other resorts around the area, but, I'd have to say it is worth it. The food is very good (aside from the burgers...they are all frozen pre-made patties, but what do you really expect for an all-inclusive). There are plenty of choices at each place for all different palates and age groups. The rooms are very nice and spacious and the room service option is great for late night snacks for the kids. Overall, I'd definitely recommend this place for families. It's probably best to only bring one young kid. If you kids are between ages of 4-12, you should be just fine and will really enjoy this nice resort. read more

Room Service was slow, rooms smell humid/like mildew, but most hotels in cancun smell like this from the himud weather. Clean bedding and towels. Staff was very friendly but room service was too slow. Bar cocktails by the pool, also slow, I was better off going to get my own drinks. Expensive but it's all inclusive with many restaurant choices (6) on site. Spacious rooms. read more

DO NOT STAY AT THIS RESORT!!! This hotel illegally detained us unless we paid over $2000!! They are frauds. We were forced to pay otherwise they said they were calling the corrupt police and we were about to miss our flight! They were so nice when we checked in. We had already paid for everything and confirmed it with them. We had a bill for the spa that we paid for then when it was time to check out they said that they spoke to reservations and our room was only for one person even though I showed them my receipt and reservation!! They didn't care and were so rude and heartless we felt so helpless. A major newspaper is doing a story on them so stay tuned for the full nightmare with these people. Stay away from these frauds!!!! read more

Ugh on every level. Maybe it's just all-inclusives; maybe it's just Mexico. But we've stayed in two other places in Cancun and Puerto Morelos that made this look like an overpriced rip-off. For the money, you can do way better. read more

Ok so this place is decent I guess, except the beach. The thing I was most excited about was the biggest let down about this place. The beach sand and huts are pretty cool except the water. My god the entire beach smelled like shit and sewage. You can't even step a foot into the water without seaweed wrapping around your legs and stepping on massive random boulders under water. The advertisements shows clear and nice light blue water but , in reality it's all brown and smells like shit tbh. read more

Long but detailed! Definitely a great resort-the food was gourmet and presented well and they offered a variety of options. We loved Tapas restaurant and the Mexican restaurant. The rooms were spacious and comfortable -minus the rock hard beds paired with not so soft pillows. The staff here are very friendly and everyone says hello to you. The wait staff for the pool and beach were great- always making sure you had drinks. The beach itself is small (short distance from your chair to the water which can be nice) but also very MURKY. Bring water shoes as it is rocky to walk into. If you choose to kayak you have to pay the federal tax which is $4 per person cash only. One thing we did notice is that the servers weren't the greatest at refilling your water glass- and the glasses themselves were short. I can understand they must want to conserve their water. The plates they served were all delicious -but definitely smaller portions. That being said after a night of drinking I wished there was a "snack" bar area for munchies such as nachos and that junk. No where to be found at least on our stay. The biggest disappointment with this place had to be the fact that we stood at the host desk of the Mexican restaurant (our second time going there) for over 6 minutes and waiters walked past us and didn't even acknowledge our presence and desire to be seated to eat. Also- the shisha (hookah) bar was closed! TOTAL disappointment. Apparently they didn't restock their shisha freshly and it was over a week until they got more according to the bartender over there. Other than that- this resort is definitely gourmet and presented nicely. read more

* * * Bottom Line SAVE YOUR MONEY. The hotel room, staff and services were at best 3.0 stars and for the cost it WAS NOT WORTH IT. Find a more reasonably priced resort. The best times we had were off the resort, where we paid for a day excursion. Tour guides, transportation and employees at the excursion location were SUPERB. The price we paid for the excursions was fair and they coordinated and they supplied and orchestrated everything, so we were more than happy to tip. Rio Secreto in Playa Del Carmen, Playa Del Carmen the city, Cancun the city and Tulum where the market and Mayan ruins are located were all exceptional and memorable trips all located only about 50-60 minute drive from the hotel. You can arrange a shuttle through the hotel, at your cost of course. * * * Pros Well-maintained pools winding through property, with airy cabanas and ample lounge seating Décor is well done and upscale. Beautiful adult-only pool with swim-up bar and in water tile lounge relaxation chaises On the beach cabanas and chaise lounges Large hotel rooms with ample space. Diverse on-site dining, but varies significantly in terms of quality Amenities geared toward kids, including kids' club and kiddy pool Immaculate property and grounds Free WiFi Free international calling from rooms * * * Cons Once you enter the water at the beach it is very rocky and dense seaweed is everywhere. The seaweed lined the beach and it stinks. Rates are among the highest in the area, with no perceivable reason why. Location is not walking distance to any popular areas or attractions All-inclusive rate does not include higher-end wines, Starbucks, one restaurant located on the grounds, fresh lobster, romantic surf and turf dinners on the beach, the preservation fee for water activities, services like massage, hair, nails etc., they give you credits toward these type of services and the "retail" cost is so outrageous, the credit MIGHT bring the cost down to a rate you can almost justify paying for ......are you getting the picture.....IT'S NOT ALL INCLUSIVE. Souvenirs and local fare is located in the center of the resort, again on the resort, BUT not free. Supervisory staff are RUDE RUDE RUDE!!! Ask them for something, for example, the restaurant is really warm and stuffy, can turn down the A/C....NO. The temperature doesn't go any lower. A LIE of course, we walked over to the thermostat and WOW, the temperature does turn lower. BEWARE of the question, "Where are you from?" Sounds innocent, right? Well, as soon as you identify yourself as an American, the resort staff are all over you because Americans are known for tipping. Again, we chose an all inclusive resort so we would not have to carry cash and be treated like a paycheck for the staff. No one warns you....if your teenagers or an adult for that matter try to enter one of the restaurants wearing $60 sports team shorts, you will be denied service by a very RUDE hostess and told you cannot enter. Men, if you wear a sleeveless shirt of ANY sort, mine was a Tommy Bahama $90 tropical shirt, you will be denied access to the restaurants by a very RUDE hostess and told you cannot enter. The food quality varies widely, and the balance tilts toward the lower quality end of the scale. There are times when there are NO restaurants open anywhere on the resort. The resort is NOT equipped for large groups. We were part of a wedding party, and finding a restaurant who could seat 20 of us together was IMPOSSIBLE. To top it off you got attitude the entire time you tried to point out ways the tables could be configured to accommodate your group. What you say, make a reservation so they can accommodate your group. Again the answer is NO! No reservations. Late night dining FORGET IT. After 9 to 10 pm, the only food you can get is room service and by the time it shows up, your first social security check will have already arrived!!!! Service is SO slow in the restaurants; we got up and left twice. The water in the hotel rooms and towels smell musty The bed linens and temperature controls in our room had no humidity control. Everything in the room, including the bed linens were always moist.....it was very uncomfortable. read more