Azul Sensatori Photos
Recommended Reviews - Azul Sensatori
Start your review...
Reviews With Photos
This week was my first time in Cancun, and the Azul Sensatori resort made my stay absolutely lovely. When we arrived we were greeted with cool towels and sparkling champagne, and the eucalyptus aroma of the lobby relaxes you the second you walk through the doors. We had about a two hour wait before our room was ready, (poor flight planning on our part) and my boyfriend was wearing a tank top so they would not allow us into any of the restaurants, which was kind of annoying because we were starving and they had taken our luggage somewhere so he couldn't change the shirt. Our room was amazing; pretty spacious, indoor jacuzzi, walk in shower, fridge is stocked with beer, sodas and a few munchie snacks (which they restock once a day), lovely balcony with pool view. I was concerned about coming in mid November, but the weather was sunny and absolutely perfect throughout our entire stay. I would say the buffet spoon/ beach bbq/ and pool side tacos were 3 stars, but the sit down restaurants are definitely 4-5 stars depending on which ones you go to. They have quite a few different restaurant options. There is only one restaurant you have to make reservations for, la chic, and I would definitely recommend making it upon arrival because we tried to make it our second day and it was completely full for the duration of our entire stay. One thing I was annoyed with was the whole "credit" situation. When we checked in we were told we had 1,000 credits that we could use at the spa and to do certain upgrades. We went down to the spa to make our appointment and came to find that you can only use part of your credits for each thing. So basically it's just a small discount, and it would still be $250 for a couples massage including the discount of our credits. Which that's fine if you want to do it that way, but it wasn't clearly explained and we spent our money elsewhere because we thought the spa would be covered on our credits. So just plan ahead for that. Pool was lovely, lots of different pools and swim up bars. Poolside drink service, tacos at lunchtime, activities and water sports constantly. There are a lot of things for children to do, and upon arrival I was a tiny bit concerned that I would get annoyed by children (we left ours at home! Lol) but I honestly can not complain at all. There is a family area that most of the families with kiddos stick too and the whole property is so spacious and maze-like you can definitely find some seclusion if you so desire. (We loved the bar directly outside of the Mexican restaurant in the middle of the pool. Best mojitos for sure.) The beach is very nice, white sand, turquoise waters. There is a bar on the beach and for lunch there is barbecue down there. There is kayaking (you have to pay $4 per person), sailboating (no idea how much), beach volleyball, and I was surprised to see a large pottery painting set up on the beach and they actually glaze and fire your piece overnight and you pick it up the next day! One evening they had a giant dinner party on the beach for all guests, complete with live mariachi band, local vendors, and endless amounts of food, drinks, and desert bar! It was a very nice surprise. Overall we were very happy with our stay at the Azul Sensatori and I would honestly recommend it to anyone looking for a relaxing and fun getaway. They really do take great care of you.
I have been to many of the Karisma resorts down in the Cancun/Rivera Maya area but this was my first family resort experience (next to a meal or two in the Generations resort) and I was looking forward to showing my kids what Mommy and Daddy experience down here. I think it was a decent representation of the gourmet experience that is Karisma, but it wasn't my favorite. Upon check in we received cold towels and were seated in the lobby. This was a first for me. We then received glasses of champagne and the kids received fruity drinks. That was nice. But then we sat and sat and sat until someone came over and kind of introduced us to the resort and gave us the lay of the land. We were unable to get into our rooms at this point so we went to Spoon for lunch and came back around 3. The rooms STILL weren't ready! So we grabbed a mojito at the mojito bar (adult only) while the kids were sitting in the lobby and finally were able to get to our rooms. The rooms were great! They were clean and spacious and had the usual amenities as the other resorts (other than the slippers) They even had kid size robes! The balcony/porch was lovely with a bright sectional, chair, and table. It was also relatively private. We enjoyed many a room service on that porch. Room service was quick and efficient and there was a lot to choose from. The menu scrolled by on the TV which was kind of annoying but I just took pictures of each screen and used that to order. The mini bar was stocked with chips, beer, water, and soft drinks and was filled daily. When we got in the room we had a bottle of champagne and later in our trip we had some chocolate covered strawberries and little dessert bites to greet us. The room was cleaned daily and they really did a great job keeping us comfortable in the room even when my son peed the bed one night (ACK!) Luckily they line it and no furniture was harmed. We had the family suite which had a wall that could be pulled closed for privacy and each side had its own TV which was nice. WIFI was strong and reliable and I think you could also make free calls to the US and Mexico if needed. Food I'll review each restaurant individually but I think overall the food was maybe a 3.5-4 out of 5. Some places were better than others and some places were downright bad. So overall it was 3.5-4. We enjoyed the food for the most part but it could have been better. Room service wise the breakfast was excellent. 5. The chilaquiles were great (had them daily) and the omelettes were so yummy with hash browns. They had fresh fruit and juice and really good coffee. We also enjoyed the pastry basket. The bagels overall were horrible. They were stale and hard and they were like that everyday and everywhere we tried them. Boo. Oh well. Not like there's a lack of food. The service here was good but not as good as other resorts. I felt like a lot of the restaurants were slow to serve and the staff, while friendly overall, was not as friendly as we've had in the past. The bartenders were all pretty good but some didn't know how to make standard drinks. But they tried. Entertainment was lacking I thought. (Could have been the time of year - we were there in early December) We went to a couple of the lobby shows and they were more funny than good lol. I wish there was more live music. I was sad that the Nickelodeon stuff was lacking. The kids club was nice and they had a decent amount of activities but it seemed more geared to little kids than my 7 and 9 year old. They went once and had fun but they had more fun just floating at the pool all day or swimming in the Ocean. Pools were nice and the temp wasn't bad. There were plenty of chairs and towels. The service was a little slow to get drinks but not a deal breaker. We have legs. Ocean area was nice with chairs and bali beds but unfortunately they're still having seaweed issues down there. However the staff was working hard to clean it up and on our last day there we had a relatively clear water day and we enjoyed being out in the water for as long as we could. Overall it was a wonderful trip. The things that were not so good were not deal breakers. I still love Karisma for what they do and the experiences they give their guests and would recommend this resort to anyone who wants a relaxing getaway with their family.
The wife and I fell in love with the Riviera Maya last year when we came for a friend's destination wedding at a Karisma all-inclusive resort. One of Karisma's key selling points was its focus on its food as a "gourmet" all-inclusive resort. As a result, we brought family, my in-laws, down for a weeklong getaway in June at another Karisma all-inclusive resort, Azul Sensatori. Located in Puerto Morelos, approximately the halfway point between Cancun and Playa del Carmen, Azul Sensatori was a sprawling family friendly resort with multiple pools, restaurants, bars (most being swim up), and beach access. The property wasn't a new one, but it seemed very well maintained. The restaurant selection was varied, ranging from your standard buffet, Mexican, Caribbean, Italian, Spanish tapas to modernist cuisine. All were, at least good, the Italian being excellent, and with the modernist cuisine being outstanding (will be reviewed separately). Even though we didn't have any children with us, the resort offered a lot of activities geared toward both young children and teens. The resort also offered through third-party companies a wide selection of tours such as Chichen Itza and excursions like scuba diving, snorkeling, and ziplining. If there was one small negative, though, it was its location. The beach in Puerto Morelos was surprisingly narrow and subject to a lot of seaweed and such to wash up each day. Frankly, it wasn't the prettiest of beaches, but the sand was still pretty soft. Azul Sensatori's groundskeeping staff (and every neighboring resort's staff, too) was up early each morning removing it and grooming the sand of their respective expanse of beach. Our ground floor room was very spacious. Being on the ground floor enabled us to have our personal hot tub and immediate access the pool from our patio. While we didn't use it, our also came with a large, in-room Jacuzzi tub separate from the shower. The A/C, which was necessary during the time we were there, worked like a champ. Our room came well stocked with juices, soda, beer, wine, and liquor. Service from check-in, the concierge team, restaurant and bar staff, bell desk, and housekeeping was all top notch. The concierges did a great job ensuring all our needs and wants were met. Housekeeping was especially noteworthy as they always left nice little artistic flourishes like towels shaped into animals or rose petals sprinkled on the bed after resetting our room each day. Azul Sensatori was a great destination for a family vacation. The restaurants, specifically Le Chique, the modernist restaurant, were major deciding factors. For me, it was a 5-star resort and a 5-star experience.
This is going in my "good not great" category. Did I have a good time? Absolutely... would I go there again? Probably not. The group I was with really did make my vacation, not the resort. We could of had a great time at a shack on a beach. In my opinion there are a lot of better resorts to spend your money at. The Pros Rooms - Big, spacious, and every one had a Jacuzzi. They also had a mini fridge that had a constant stock of beer, soda, and water. It was refilled every day so you never ran out. Concierge - If you are lucky enough to have one of these, they can make your trip. Very courteous, always willing to help, and always there when you need them. Room service - 24/7 room service. Enough said. Food options - 5 restaurants, with one of them you have to pay extra for. If all else fails, see above and order room service. The food is decent but nothing amazing. The Cons Food - The food is decent but nothing amazing like I said before. I know this is picky but I also hate how all of the restaurants have dress codes, even the buffet. I was wearing a tank top and swim trunks to the pool and stopped in at spoon (buffet) for breakfast. I was told to go back and change if I wanted to eat. Beach - Small, dirty, and lots of seaweed. The beach party is fun though. Alcohol pours - They are STINGY with the drinks. Even when we ask for a double, they were not happy. Attitude - It is about 50/50 on people who were genuine and glad to see you, and not smiling or rude about ordering double drinks (if you would give me a good drink I wouldn't have to ask for two). Overall, we had fun but would try somewhere else.
I cannot believe I wasted any time here. I do not recommend this place to ANYone. I booked an ocean view suite. Came in 9pm, and was told they were moving me to a kids area non suite - in building 3 which happens to be the very building the company told me to stay away from because of maintenance noise. Supposedly the highest floor is renovated and looks like the photos - NOTHING else looks like the photos. It looks like they took pics of another hotel and put them on the website. After being moved to a gross (literally smelly) room right next door to maintenance that opened a squeaky door ALL night (can't maintenance fix their own door??) the hotel moved us (after waiting in the lobby for an hour with our luggage) to a "suite", which is anything but. A small queen bed, crappy furniture, still smelly water. No small kitchen like in the photos, definitely not a suite which I paid for and have proof of, and of course still no view. I was told because building 3 is under maintenance they have no rooms - but I was just IN building 3. The man who checked us in promised an ocean view suite we paid for and he said he would call us by 9am. 1045 we go to the lobby and end up wasting almost an entire day just getting to yet another crappy room. You'll pay for meals ahead of time but they are inedible. None of us ate a thing night 1 at the Mexican restaurant. Boiled food - everything tastes the same and bland. It's literally not food you can eat. Supposedly there is a good restaurant on site for dinner but it's also extra. There isn't anywhere you can get food to go either. Poolside service is non existent. Been waiting over an hour for a tea. There is NO food service at pool but you can go to the quickie mart and get chips for $11. Everyone I talked to told me to do that. Housekeeping took 2 hours to bring a simple toiletry. I called to check and the guys didn't even see my request in the system. Water - especially shower- smells so bad that I feel nauseous and sick. Television doesn't work in either room- mostly static snd a blurry picture. Bed isn't even queen size - I'm short and my feet hit the edge. No Corona beer here - too expensive for them to buy .. Just cheap gross crap served warm. "Real drinks" I'm convinced have no alcohol. If you ask for a double they scowl at you. Paid $80 per bottle of wine tonight at this "inclusive" resort. Wtf. After the cluster they should be asking what they can possibly do to make things better. Pay do extra nights on their dime, move us to the best room possible, comp meals - something. What do they say? "Oh sorry the guy who checked you in was probably new and didn't know what to do." I'll be filing a Dispute for false advertising with my credit card - there's no meal plan when you can't eat. The only good thing is I'll probably lose weight - that's a half full glass outlook. Oh - and they're demanding we go to some 830am meeting to "only pay $70 a day for my daughters food" when she also found it so disgusting she won't eat either. There is no desk to work at- hello some of us have business to take care of! After the man who checked us in said they'd get a desk from another room, table or something today I Was told to use the luggage holder as a desk because they have none. What about all the desks and tables in your bogus photos!?! Where are they? I am ticked, feel duped. Wrong room, bad service, lies upon lies, gross, rundown, smells bad, unforeseen charges, terrible "cuisine", no drinks, no food at the pool and so on. What a joke. And a ripoff. Skip this place. Awful.
One of the nicest resorts you could possibly stay, and all-inclusive. This resort was very new when we visited in March 2011. We were a couple that stayed in a one-bedroom suite in the "family building" and really liked it. They offered us an "upgrade" and we checked out three other room types in other sections. But we were happy to stay put where we were. We were never disturbed by loud kids, though we would have been tolerant since it was the family section. Everybody was happy to be here. Turns out we were over on the side in the quietest section of the whole resort. We had more privacy and a bigger room than the "best" rooms. Two TV's and a Jacuzzi inside. If you take a stack of crisp one dollar bills and hand them out freely for services rendered, all the staff will love you and bend over backwards to make you happy. The general staff don't make much money and really appreciate it, so keep that in mind. The big bucks paid by guests do not really trickle down to the line workers. I believe this resort is European-owned. We did see that a lot of guests did not give tips. It's not going to kill you exchanging a dollar bill for a drink. Have some compassion for the locals. The Riviera Maya resorts are in a very safe location by design. This hundred mile coast of more than 100 major resorts is the crown jewel of the Mexican tourist industry. Tourism safety is derived as follows: There is a main highway parallel to the coast 2 to 3 miles inland. There is no road along the coast itself. The resorts, which are on the water, are generally grouped together. At intervals of a few miles along the main highway are exit roads that lead down to the coast, to a group of resorts. At the entrance to each access road is a guard gate. Once you pass the guard gate the access road leads through a mangrove swamp, with alligators. At the end of the access road is another guard gate to pass through. Some resorts have their own individual guard gate. You have to tell them who you are and where you are going. Accordingly, there are no random vehicles down by the resorts, and very few cars on the road in these areas. Almost none of the tourists have the nerve to drive themselves, so almost everyone arrives on a tour bus. Most of the staff ride a shuttle to and from their homes in the local towns, or Cancun. Therefore, there are very few cars for the guards to keep track of. Besides, if you have a rental car like we did, your resort will give you a paper pass to display in your windshield. At intervals along the main highway are military checkpoints, but not too many. I recall there were 24 hour military checkpoints both sides of Playa del Carmen. We were never stopped, but they did check us out and have automatic weapons. We had no problems whatsoever, but we were also not taking random roads into the wilderness. No wandering around at random, which is really just common sense anyway. We didn't drive around too much at night, but did do it a few times. Our experience would have been very restricted with staying on a resort and taking the occasional over-priced lowest-common-denominator tour to the same tourist spots that everyone else goes. I'm not built that way. We kicked butt on two separate trips and had mucho fun for a reasonable price. Rarely did we remain at the resort during the middle of the day. We had things to do and adventures to meet. But we always had breakfast at the resort, and usually ate gourmet dinners there at night. It was a naughty treat to have appetizers and drinks at one restaurant, and a little later eating dinner at another. The butter-drenched steamed clams were just wonderful with a margarita or two.
Been to a couple of all inclusive resorts before and always left disappointed. Not anymore. Never did get the size of the place but this resort had an intimate feel. Well maintained, clean and laid out well. Never felt crowded. Resort has an adult side.... no kids (and never really saw one) and a family side. Family side had tons of things to do. Travel friends with kids gave it a thumbs up. Has five or so restaurants on site and only one (the fine dining) requires reservations... another plus. Food in the restaurants was above average for resorts (in my past experiences) with the Italian restaurant being the best. Booze available was a little more top shelf compared to other resorts also. This seems to be a popular destination for weddings so be prepared for large groups traveling together to attend a wedding (the same reason I was there). Oh... and room service is available 24 hours a day! BONUS! Only negatives, if you enjoy the water at the beach, bring some water shoes. Once you get out about 20 feet.... the water gets really rocky. It stays shallow to so don't expect any laps in the Gulf. Also, the "party bar" is kinda small and service can be slow. Bring tip money for the bartenders... that really speeds them up! Nice choice of a smaller resort a little bit off the beaten path (20m from Playa and 20m from Cancun).
5 years ago
I decided to take my husband on a vacation for father's day since we had our rainbow baby due to Covid we were unable to go anywhere last yr so this yr I went all out I couldn't think of anywhere to go since we've already been almost everywhere well I'm glad she picked Canun and I'm glad she picked this resort everyone who we came in contact with had the BEST customer service everyone was very helpful very friendly they we're on top of everything the whole time we were there the food was good except for this one restaurant called spoons it was ok we really enjoyed the food the entertainment the arts & crafts everything about this resort was perfect we will definitely be back next yr with our older children there very big on customer service like me . read more
5 years ago
Love love loveeeeeeed this resort. The people are amazing, the service is phenomenal, amenities are beyond some hotel that I've been to in New York. There is not one bad thing that I can say about this place. If I can give it 100 stars I would. read more
9 years ago
This week was my first time in Cancun, and the Azul Sensatori resort made my stay absolutely lovely. When we arrived we were greeted with cool towels and sparkling champagne, and the eucalyptus aroma of the lobby relaxes you the second you walk through the doors. We had about a two hour wait before our room was ready, (poor flight planning on our part) and my boyfriend was wearing a tank top so they would not allow us into any of the restaurants, which was kind of annoying because we were starving and they had taken our luggage somewhere so he couldn't change the shirt. Our room was amazing; pretty spacious, indoor jacuzzi, walk in shower, fridge is stocked with beer, sodas and a few munchie snacks (which they restock once a day), lovely balcony with pool view. I was concerned about coming in mid November, but the weather was sunny and absolutely perfect throughout our entire stay. I would say the buffet spoon/ beach bbq/ and pool side tacos were 3 stars, but the sit down restaurants are definitely 4-5 stars depending on which ones you go to. They have quite a few different restaurant options. There is only one restaurant you have to make reservations for, la chic, and I would definitely recommend making it upon arrival because we tried to make it our second day and it was completely full for the duration of our entire stay. One thing I was annoyed with was the whole "credit" situation. When we checked in we were told we had 1,000 credits that we could use at the spa and to do certain upgrades. We went down to the spa to make our appointment and came to find that you can only use part of your credits for each thing. So basically it's just a small discount, and it would still be $250 for a couples massage including the discount of our credits. Which that's fine if you want to do it that way, but it wasn't clearly explained and we spent our money elsewhere because we thought the spa would be covered on our credits. So just plan ahead for that. Pool was lovely, lots of different pools and swim up bars. Poolside drink service, tacos at lunchtime, activities and water sports constantly. There are a lot of things for children to do, and upon arrival I was a tiny bit concerned that I would get annoyed by children (we left ours at home! Lol) but I honestly can not complain at all. There is a family area that most of the families with kiddos stick too and the whole property is so spacious and maze-like you can definitely find some seclusion if you so desire. (We loved the bar directly outside of the Mexican restaurant in the middle of the pool. Best mojitos for sure.) The beach is very nice, white sand, turquoise waters. There is a bar on the beach and for lunch there is barbecue down there. There is kayaking (you have to pay $4 per person), sailboating (no idea how much), beach volleyball, and I was surprised to see a large pottery painting set up on the beach and they actually glaze and fire your piece overnight and you pick it up the next day! One evening they had a giant dinner party on the beach for all guests, complete with live mariachi band, local vendors, and endless amounts of food, drinks, and desert bar! It was a very nice surprise. Overall we were very happy with our stay at the Azul Sensatori and I would honestly recommend it to anyone looking for a relaxing and fun getaway. They really do take great care of you. read more
8 years ago
I have been to many of the Karisma resorts down in the Cancun/Rivera Maya area but this was my first family resort experience (next to a meal or two in the Generations resort) and I was looking forward to showing my kids what Mommy and Daddy experience down here. I think it was a decent representation of the gourmet experience that is Karisma, but it wasn't my favorite. Upon check in we received cold towels and were seated in the lobby. This was a first for me. We then received glasses of champagne and the kids received fruity drinks. That was nice. But then we sat and sat and sat until someone came over and kind of introduced us to the resort and gave us the lay of the land. We were unable to get into our rooms at this point so we went to Spoon for lunch and came back around 3. The rooms STILL weren't ready! So we grabbed a mojito at the mojito bar (adult only) while the kids were sitting in the lobby and finally were able to get to our rooms. The rooms were great! They were clean and spacious and had the usual amenities as the other resorts (other than the slippers) They even had kid size robes! The balcony/porch was lovely with a bright sectional, chair, and table. It was also relatively private. We enjoyed many a room service on that porch. Room service was quick and efficient and there was a lot to choose from. The menu scrolled by on the TV which was kind of annoying but I just took pictures of each screen and used that to order. The mini bar was stocked with chips, beer, water, and soft drinks and was filled daily. When we got in the room we had a bottle of champagne and later in our trip we had some chocolate covered strawberries and little dessert bites to greet us. The room was cleaned daily and they really did a great job keeping us comfortable in the room even when my son peed the bed one night (ACK!) Luckily they line it and no furniture was harmed. We had the family suite which had a wall that could be pulled closed for privacy and each side had its own TV which was nice. WIFI was strong and reliable and I think you could also make free calls to the US and Mexico if needed. Food I'll review each restaurant individually but I think overall the food was maybe a 3.5-4 out of 5. Some places were better than others and some places were downright bad. So overall it was 3.5-4. We enjoyed the food for the most part but it could have been better. Room service wise the breakfast was excellent. 5. The chilaquiles were great (had them daily) and the omelettes were so yummy with hash browns. They had fresh fruit and juice and really good coffee. We also enjoyed the pastry basket. The bagels overall were horrible. They were stale and hard and they were like that everyday and everywhere we tried them. Boo. Oh well. Not like there's a lack of food. The service here was good but not as good as other resorts. I felt like a lot of the restaurants were slow to serve and the staff, while friendly overall, was not as friendly as we've had in the past. The bartenders were all pretty good but some didn't know how to make standard drinks. But they tried. Entertainment was lacking I thought. (Could have been the time of year - we were there in early December) We went to a couple of the lobby shows and they were more funny than good lol. I wish there was more live music. I was sad that the Nickelodeon stuff was lacking. The kids club was nice and they had a decent amount of activities but it seemed more geared to little kids than my 7 and 9 year old. They went once and had fun but they had more fun just floating at the pool all day or swimming in the Ocean. Pools were nice and the temp wasn't bad. There were plenty of chairs and towels. The service was a little slow to get drinks but not a deal breaker. We have legs. Ocean area was nice with chairs and bali beds but unfortunately they're still having seaweed issues down there. However the staff was working hard to clean it up and on our last day there we had a relatively clear water day and we enjoyed being out in the water for as long as we could. Overall it was a wonderful trip. The things that were not so good were not deal breakers. I still love Karisma for what they do and the experiences they give their guests and would recommend this resort to anyone who wants a relaxing getaway with their family. read more
The wife and I fell in love with the Riviera Maya last year when we came for a friend's destination wedding at a Karisma all-inclusive resort. One of Karisma's key selling points was its focus on its food as a "gourmet" all-inclusive resort. As a result, we brought family, my in-laws, down for a weeklong getaway in June at another Karisma all-inclusive resort, Azul Sensatori. Located in Puerto Morelos, approximately the halfway point between Cancun and Playa del Carmen, Azul Sensatori was a sprawling family friendly resort with multiple pools, restaurants, bars (most being swim up), and beach access. The property wasn't a new one, but it seemed very well maintained. The restaurant selection was varied, ranging from your standard buffet, Mexican, Caribbean, Italian, Spanish tapas to modernist cuisine. All were, at least good, the Italian being excellent, and with the modernist cuisine being outstanding (will be reviewed separately). Even though we didn't have any children with us, the resort offered a lot of activities geared toward both young children and teens. The resort also offered through third-party companies a wide selection of tours such as Chichen Itza and excursions like scuba diving, snorkeling, and ziplining. If there was one small negative, though, it was its location. The beach in Puerto Morelos was surprisingly narrow and subject to a lot of seaweed and such to wash up each day. Frankly, it wasn't the prettiest of beaches, but the sand was still pretty soft. Azul Sensatori's groundskeeping staff (and every neighboring resort's staff, too) was up early each morning removing it and grooming the sand of their respective expanse of beach. Our ground floor room was very spacious. Being on the ground floor enabled us to have our personal hot tub and immediate access the pool from our patio. While we didn't use it, our also came with a large, in-room Jacuzzi tub separate from the shower. The A/C, which was necessary during the time we were there, worked like a champ. Our room came well stocked with juices, soda, beer, wine, and liquor. Service from check-in, the concierge team, restaurant and bar staff, bell desk, and housekeeping was all top notch. The concierges did a great job ensuring all our needs and wants were met. Housekeeping was especially noteworthy as they always left nice little artistic flourishes like towels shaped into animals or rose petals sprinkled on the bed after resetting our room each day. Azul Sensatori was a great destination for a family vacation. The restaurants, specifically Le Chique, the modernist restaurant, were major deciding factors. For me, it was a 5-star resort and a 5-star experience. read more
11 years ago
This is going in my "good not great" category. Did I have a good time? Absolutely... would I go there again? Probably not. The group I was with really did make my vacation, not the resort. We could of had a great time at a shack on a beach. In my opinion there are a lot of better resorts to spend your money at. The Pros Rooms - Big, spacious, and every one had a Jacuzzi. They also had a mini fridge that had a constant stock of beer, soda, and water. It was refilled every day so you never ran out. Concierge - If you are lucky enough to have one of these, they can make your trip. Very courteous, always willing to help, and always there when you need them. Room service - 24/7 room service. Enough said. Food options - 5 restaurants, with one of them you have to pay extra for. If all else fails, see above and order room service. The food is decent but nothing amazing. The Cons Food - The food is decent but nothing amazing like I said before. I know this is picky but I also hate how all of the restaurants have dress codes, even the buffet. I was wearing a tank top and swim trunks to the pool and stopped in at spoon (buffet) for breakfast. I was told to go back and change if I wanted to eat. Beach - Small, dirty, and lots of seaweed. The beach party is fun though. Alcohol pours - They are STINGY with the drinks. Even when we ask for a double, they were not happy. Attitude - It is about 50/50 on people who were genuine and glad to see you, and not smiling or rude about ordering double drinks (if you would give me a good drink I wouldn't have to ask for two). Overall, we had fun but would try somewhere else. read more
8 years ago
10 years ago
I cannot believe I wasted any time here. I do not recommend this place to ANYone. I booked an ocean view suite. Came in 9pm, and was told they were moving me to a kids area non suite - in building 3 which happens to be the very building the company told me to stay away from because of maintenance noise. Supposedly the highest floor is renovated and looks like the photos - NOTHING else looks like the photos. It looks like they took pics of another hotel and put them on the website. After being moved to a gross (literally smelly) room right next door to maintenance that opened a squeaky door ALL night (can't maintenance fix their own door??) the hotel moved us (after waiting in the lobby for an hour with our luggage) to a "suite", which is anything but. A small queen bed, crappy furniture, still smelly water. No small kitchen like in the photos, definitely not a suite which I paid for and have proof of, and of course still no view. I was told because building 3 is under maintenance they have no rooms - but I was just IN building 3. The man who checked us in promised an ocean view suite we paid for and he said he would call us by 9am. 1045 we go to the lobby and end up wasting almost an entire day just getting to yet another crappy room. You'll pay for meals ahead of time but they are inedible. None of us ate a thing night 1 at the Mexican restaurant. Boiled food - everything tastes the same and bland. It's literally not food you can eat. Supposedly there is a good restaurant on site for dinner but it's also extra. There isn't anywhere you can get food to go either. Poolside service is non existent. Been waiting over an hour for a tea. There is NO food service at pool but you can go to the quickie mart and get chips for $11. Everyone I talked to told me to do that. Housekeeping took 2 hours to bring a simple toiletry. I called to check and the guys didn't even see my request in the system. Water - especially shower- smells so bad that I feel nauseous and sick. Television doesn't work in either room- mostly static snd a blurry picture. Bed isn't even queen size - I'm short and my feet hit the edge. No Corona beer here - too expensive for them to buy .. Just cheap gross crap served warm. "Real drinks" I'm convinced have no alcohol. If you ask for a double they scowl at you. Paid $80 per bottle of wine tonight at this "inclusive" resort. Wtf. After the cluster they should be asking what they can possibly do to make things better. Pay do extra nights on their dime, move us to the best room possible, comp meals - something. What do they say? "Oh sorry the guy who checked you in was probably new and didn't know what to do." I'll be filing a Dispute for false advertising with my credit card - there's no meal plan when you can't eat. The only good thing is I'll probably lose weight - that's a half full glass outlook. Oh - and they're demanding we go to some 830am meeting to "only pay $70 a day for my daughters food" when she also found it so disgusting she won't eat either. There is no desk to work at- hello some of us have business to take care of! After the man who checked us in said they'd get a desk from another room, table or something today I Was told to use the luggage holder as a desk because they have none. What about all the desks and tables in your bogus photos!?! Where are they? I am ticked, feel duped. Wrong room, bad service, lies upon lies, gross, rundown, smells bad, unforeseen charges, terrible "cuisine", no drinks, no food at the pool and so on. What a joke. And a ripoff. Skip this place. Awful. read more
5 years ago
8 years ago
11 years ago
11 years ago
12 years ago
One of the nicest resorts you could possibly stay, and all-inclusive. This resort was very new when we visited in March 2011. We were a couple that stayed in a one-bedroom suite in the "family building" and really liked it. They offered us an "upgrade" and we checked out three other room types in other sections. But we were happy to stay put where we were. We were never disturbed by loud kids, though we would have been tolerant since it was the family section. Everybody was happy to be here. Turns out we were over on the side in the quietest section of the whole resort. We had more privacy and a bigger room than the "best" rooms. Two TV's and a Jacuzzi inside. If you take a stack of crisp one dollar bills and hand them out freely for services rendered, all the staff will love you and bend over backwards to make you happy. The general staff don't make much money and really appreciate it, so keep that in mind. The big bucks paid by guests do not really trickle down to the line workers. I believe this resort is European-owned. We did see that a lot of guests did not give tips. It's not going to kill you exchanging a dollar bill for a drink. Have some compassion for the locals. The Riviera Maya resorts are in a very safe location by design. This hundred mile coast of more than 100 major resorts is the crown jewel of the Mexican tourist industry. Tourism safety is derived as follows: There is a main highway parallel to the coast 2 to 3 miles inland. There is no road along the coast itself. The resorts, which are on the water, are generally grouped together. At intervals of a few miles along the main highway are exit roads that lead down to the coast, to a group of resorts. At the entrance to each access road is a guard gate. Once you pass the guard gate the access road leads through a mangrove swamp, with alligators. At the end of the access road is another guard gate to pass through. Some resorts have their own individual guard gate. You have to tell them who you are and where you are going. Accordingly, there are no random vehicles down by the resorts, and very few cars on the road in these areas. Almost none of the tourists have the nerve to drive themselves, so almost everyone arrives on a tour bus. Most of the staff ride a shuttle to and from their homes in the local towns, or Cancun. Therefore, there are very few cars for the guards to keep track of. Besides, if you have a rental car like we did, your resort will give you a paper pass to display in your windshield. At intervals along the main highway are military checkpoints, but not too many. I recall there were 24 hour military checkpoints both sides of Playa del Carmen. We were never stopped, but they did check us out and have automatic weapons. We had no problems whatsoever, but we were also not taking random roads into the wilderness. No wandering around at random, which is really just common sense anyway. We didn't drive around too much at night, but did do it a few times. Our experience would have been very restricted with staying on a resort and taking the occasional over-priced lowest-common-denominator tour to the same tourist spots that everyone else goes. I'm not built that way. We kicked butt on two separate trips and had mucho fun for a reasonable price. Rarely did we remain at the resort during the middle of the day. We had things to do and adventures to meet. But we always had breakfast at the resort, and usually ate gourmet dinners there at night. It was a naughty treat to have appetizers and drinks at one restaurant, and a little later eating dinner at another. The butter-drenched steamed clams were just wonderful with a margarita or two. read more
Been to a couple of all inclusive resorts before and always left disappointed. Not anymore. Never did get the size of the place but this resort had an intimate feel. Well maintained, clean and laid out well. Never felt crowded. Resort has an adult side.... no kids (and never really saw one) and a family side. Family side had tons of things to do. Travel friends with kids gave it a thumbs up. Has five or so restaurants on site and only one (the fine dining) requires reservations... another plus. Food in the restaurants was above average for resorts (in my past experiences) with the Italian restaurant being the best. Booze available was a little more top shelf compared to other resorts also. This seems to be a popular destination for weddings so be prepared for large groups traveling together to attend a wedding (the same reason I was there). Oh... and room service is available 24 hours a day! BONUS! Only negatives, if you enjoy the water at the beach, bring some water shoes. Once you get out about 20 feet.... the water gets really rocky. It stays shallow to so don't expect any laps in the Gulf. Also, the "party bar" is kinda small and service can be slow. Bring tip money for the bartenders... that really speeds them up! Nice choice of a smaller resort a little bit off the beaten path (20m from Playa and 20m from Cancun). read more
This is a really nice resort, however, we have been here since 11a and was told our room will be at 3p, so we changed clothes and chilled by the pool. No we are here for a wedding and we have an engagement at 530p. So around 4p we came to get our room # and was told it would be another hour b4 the room would be ready.. To me that was unexceptable! After going back and forth with the receptionist I asked for a manager.. She tried to explain about the room and that check in was til 3 etc.. And that was fine but now we were being told that we had to wait until 5p which is 2 hours past check in time.. We explained we had an event to go to and she said she could find us a place to change etc but I wasn't having it, especially since ppl checking in after us were getting rooms and we were told that they were different types of room.. Yea not my problem! So after back and forth we got a room. We are asked to wait about 10 mins for the guy to come get us and take our bags.. Then we find out our bags were already taken and the room was ready and we had been waiting the 15 mins for nothing.. Smh Now we were suppose to have 2 beds right yea we had 1 bed and a pull out and we were in a corner and a kiddie section and we were very unhappy. So once again I go and complain and they said they could change us the next day... Ok I was cool with that. The next day sure enough we get a better room with even a pool in front of us right outside our door so I was too happy. But what I didn't like was the fact they kept saying that we were being g upgraded.. And at first wanted us to pay and I told them I wasn't paying 1 more red cent since we're the ones being inconvenienced! No mind you ALL THE ROOMS have a jacuzzi and showers etc and they tried to tell a few of us that it was an upgrade but it came standard! So they weren't doing us any favors. Then the service was just mediocre. On the beach there was one girl that was great! If we didn't like our drink or something she made sure she redo it for us.. And although she was busy, she checked to make sure our group was good. Another thing that happen that left a bad taste in my mouth about our service was one evening we were at the 'adult' pool and there were of course others there, but for some reason once they left a lil while after staff came to our group saying we were too loud and there are ppl rooms that are around and complaining.. Funny that all of a sudden there are complaints when only the 'blacks' are in the pool area.. First off we were no louder than when the 'other' ppl were around, and secondly, don't get a room w/a pool view if you don't like noise! I just felt like we were being messed with the entire weekend... I don't want to play the 'black' card, but it certainly felt as we were getting treated less than compared to others. I could go on about all the tedious lil things but I'll spare you. These I listed were probably the most important. So if you go.. Go with caution.. It is a nice resort.. This was just my first experience and I was with a group. read more
11 years ago
10 years ago
10 years ago
12 years ago
10 years ago
I absolutely have not one bad thing to say about this place. It is Heaven on Earth. The people were the most friendly people on Earth. Azul was my first resort ever. The bar has been set extremely high. Alejandro the activities guy was amazing, funny and great person. Leyser is a Mexican Soldier full time and works part time as bellhop. Leyser's name fits him well He was totally johnny on the spot with transportation and luggage. He made sure I didn't miss my ride. I felt so sad to have to leave and go back to regular life. The rooms were the best rooms I have been in and I to go to lots of hotels (in the States). This resort changed me to now not being so high strung. read more
7 years ago
11 years ago
11 years ago
11 years ago
Stay away from this resort the service was horrible and so was the food. Everything is No to most of the workers they have this policy which they don't tell you about until you're there that you can't go into any of the places to eat with a tank top on so if you're out in the pool or beach (which all the beaches in cancun are full of seaweed and the water is brown FYI) you can't eat unless you go back to your room and get a t-shirt which I never heard of this rule hello your in Mexico on vacation what do you think people pack. The food was very bland no taste to it at all in all of the restaurants. My room the water smelled like sewage for full day I couldn't shower or brush my teeth. I was there for a wedding and the food they gave in the wedding was even worse they put down the portions on the table for you to dish out yourself which for a table of 10 they put the amount of food for maybe two people it was horrible. I do not recommend this place lets just say that my experience at this resort was so bad that I created a Yelp account just to write a review imagine that. read more
11 years ago
7 years ago
12 years ago
11 years ago
10 years ago
8 years ago
11 years ago
9 years ago
9 years ago
9 years ago
Page 1 of 2
More info about Azul Sensatori
Azul Sensatori Reviews in Other Languages
Review Highlights - Azul Sensatori
Why does Yelp recommend reviews?
2 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
12 years ago
9 years ago
