I had become very frustrated trying to use my airline tickets that had to be postpone several times because of the virus. I was very lucky when their employee, Mark answered. It's a pleasure to give a positive review about Mark. He realized from the tone of my voice how frustrated I was. He took the time to assure me he would help me. He even sent me a virtual hug. That made me laugh & my attitude changed. When I gave my dates they were already unavailable. Again he assured me we would find something I would be happy with. When I apologized for talking too much of his time, Mark told me that his job was to give Casablanca Express' clients a good experience. I told him my objective for the trip. He even suggested some choices. He was very personable as well as professional. I am happy with the dates of my trip. Mark is an asset to his employer, at Casablanca Express. I hoped he is appreciated. These days it is hard to find people with pride in their work. Thank you Mark! read more

BEWARE -- Extremely Unprofessional and Unresponsive This has been an incredibly frustrating experience with Casablanca Express. They took two deposits from me, and once I provided them with the booking date, their communication essentially stopped. I have now emailed them approximately 10 times asking for confirmation that they received my signed letter, and I cannot get anyone to respond. I also never received a physical letter in the mail at my address. I absolutely would never recommend this company. Based on my experience, I would strongly advise people not to book with them or do business with them. Taking customers' money and then refusing to respond when they need assistance is completely unacceptable and extremely unprofessional. read more

Horrible - What a total scam - shell company They operate under different names so the main company selling services can boast about having a good clean record - This is not the case. Not only can I never get anyone to book a trip I also sent emails and went on their chat. No luck When I did speak with someone that said they could not help be I found out the the dates and times you have to choose are totally unacceptable. Then my flights were unreasonable with bad times to fly and 3 or 4 lay overs - Total scam Total Scam - Don't do it unless you have money to throw away and days and days to try and schedule travel. I have even more to share but not enough room here. read more

After making reservations, I gave my credit card for $225- which was the tax on the 7 night hotel stay & refundable deposit for which I was supposed to get back after the trip. During the call, the customer service rep turned extremely nasty which then I got such a bad taste, that I canceled immediately with him, and he promised my money back in 60 days. Its been way over 60 days and no money back. I've tried calling 3 times to Karen, ext 7548 and the manage Julio ext 7530. I left detailed messages and they don't call back. They have kept the money. Karen had originally called me after that horrible initial phone call with that nasty rep and apologized for the bad behavior and said she would personally take care of me and that I had time to book for 2026 and after leaving 3 messages during this past 2 weeks, she is AWOL. I will spread the word to BEWARE and use a credit card to dispute these charges as it is in writing. Stay away from these people. read more

Very poor! Still trying to get my refund of $50.00 since October, 2024. Janine in customer service stated, takes 30-60 days to get in the mail. It's already April 2025 still no refund received. Called customer service and they told me the same thing over and over again. Even left messages to the supervisor, manager no responses. So please do not waste your money from this company. read more

I was just called back by a travel agent by the name of " Jonathan" who literally YELLED at me for blowing up his phone. In an aggressive and confrontational voice he explained that he is not ready to call me and he would call back when HE WAS READY TO! My trip is a week away and I have no details on anything. I have never experienced such unprofessional and inappropriate behavior CUSTOMER SERVICE. I have been calling this business for two weeks and keep getting a new agent to "call me back". read more

Absolute horrendous. Stay away from this company at all cost! We got a voucher for a 2 night stay in SoCal. First, you had to mail in a signed voucher. Wait for a response in the mail with another form. Sign it and mail back again. Wait for another letter. Do it a few times, and put in deposits a few times. They don't do emails so you have to mail them. Every time I tried to call, it's an hour wait before you reach a helpless agent tell you to do the mailing. Finally another lady calls you trying to sell you an "upgrade" with better flights and hotels. When you turn her down, she goes: I can't help you anymore, wait for someone else to call you back. They never tell you the full process. There are always surprises. If I knew it was gonna be this difficult, I've canceled it from the very start. PS. it's highly suspicious that this business got either 5 star reviews or 1 star reviews, but hardly anything in between. In addition, all the 5 star review mentioned specific names from the company, which makes me wonder if the reviewers were getting any perks for posting a glowing review about some employee. Very questionable reviews, if you had to ask me. read more

The rudest most inefficient customer service Can easily cuss you out 2 hours waiting on hold to claim your ticket SCAMMERS read more

HORRIBLE, HORRIBLE EXPERIENCE. Once you send over your deposit, you will never hear back from them. Also, customer service is a DISASTER. I called for almost half a year to confirm my stay and never received a callback. When I did connect to a representative, the majority were extremely rude and unprofessional. Today I was finally transferred to a travel agent/ supervisor who yelled at me over the phone and told me "I did not want a solution", hung up, and did not resolve my issue. What is strange is that I had a person from a "different department" upgrade my stay to a region he doesn't even cover, and never sent me confirmation information. If I were you, I'D STAY AWAY. Nothing but a headache and a waste of time. I AM STILL PENDING TWO REFUNDS. read more

Last week I had to cancel a trip last minute and the hotel made it clear the reservation could not be changed. I called Casablanca spoke with the manager and I was able to get the money back. I just received my full refund in the mail today read more

If I could they would have zero stars. Booked their bogus b.s. free but not free Vegas trip. Paid the extra $226 for my free room. Went to check in and guess what?! I don't have a F?!&$ing reservation!!! Huh? Excuse me?! No reservation? Gave my bogus bullshit confirmation number... didn't exist! Didn't even get it! WTF?! Of course can't call them on the 4th but since my vacation is now RUINED. I'm sure these asshats are at home with their family having a great time. I'll be sure to catch them first thing tomorrow morning if I have to pull up to the office. BBB will be hearing from me. read more

It's a scam, let's be frank. I was young and stupid and signed up for a vacation package that sounded too good to be true. But because the person who called me did so as a result of a Groupon purchase bonus thingamajig, and because she reassured me (I'm gullible) that it wasn't too good to be true, I paid $500 for a two-night stay somewhere (which included a presentation for a different company's vacation membership club, which I actually do like tbh), a 3, 5, or 7 night cruise, and a three-day all expenses paid vacation to one of three popular locations. I did the first thing but had to pay $120 for some fee, then had to pay the stupid resort fee. I didn't even end up staying at the hotel (the Strat in Vegas where I'm from, so I ended up at my parents' house instead because I'd rather be there anyway). Got my money back for the resort fee and reached out to the lady form Casablanca who I did all of this with. Told her I was frustrated that I had to pay for this trip that was supposed to be complimentary. She apologized and reassured me again that the other trips were free. So I activated the next trip, the all expenses paid one to Cancun. Went to schedule a date and saw that I'd have to pay a couple hundred on a non refundable deposit. All of the sudden I'd have paid up to $800 for these three free trips. I reached out again but got no response from Stephanie W., the representative. I reached out to the support email and got nothing. I reached out again recently, and nothing. I'm planning on calling, and maybe visiting the place in person next time I'm in town to get my money back, the OG $500 at least. Biggest waste, and super frustrating that Groupon would associate with crooks. read more

Amma start by mentioning this is my first promotional trip! In the beginning I was very frustrated because there is a lot of steps to this but finally when I spoke to my travel agent Jonathan, he turn things around for me real quick. I went from thinking this is a scam to having an amazing time in Orlando with my entire family... If you want to know about travel and activities JONATHAN!!!! is your man ... thank youuuu Mister J!! read more

Bad customer service! They are scammers. We made a down payment for the trip and it's already three weeks from the book date and they haven't called or emailed to give trip details. When you call the agent to ff up you can only reach VM then he never calls back. I reached him one time and then he said he'll call me back to give details but 3 days had passed and no updates. We ended up cancelling the trip and they said it will take 30-60 days to get refund. They suck! read more

Rude service. I am a paying customer and never experienced this kind of service with certain representatives. Avoid this business at all costs. Definitely don't fall for the free trips. It's terrible motel and flight that you have to upgrade. At that point take your business elsewhere or book your own flights. This is definitely a scam. read more

What a disaster and even worse they don't care to fix it. I spent all this time/energy/money to go on this trip to Catalina that I was looking forward to going to for two nights only to be told I'll be getting a crap hotel and the worst and least desirable ferries to and from the island. They pushed Vegas on me when that is not what I was looking forward to this whole last year. This company is a SCAM and if I had the time to do something about it I would but I've already wasted enough of it. I'm sure I'll have to call back in two months when they don't send me my check back as it's probably not "desirable" for them to do so. Disrespectful and bad business. Stay away. read more

Stay away from this company. This company has networks with timeshare companies and offer "complimentary trips" provided you go to that timeshare companies meeting and hear them for about an hour or so. Anyway, my husband and I did this. Casablanca Express was the third party company that gave the "complimentary" vacation. Complimentary is in quotations because in the grand scheme of things, we ended up paying for everything (when you decimal and dollar all the additional "fees") and they also make it so the correspondence with them is very difficult. It is all through mail. You send $50 non-refundable fee for booking. Then, you pay the "travel fees" (for us, it was a trip from CA to Vegas so it was $200 total) then my husband paid $50 "upgrade fee" to get our flight to be a decent time. They bs you to get more and more money from you. By then, you're fully invested into the trip so you can't back out. Then, we get to our hotel and we pay the resort fee $100. The hotel room was only $9/night. So you do the math and it ends up that we just paid for the whole thing ourselves. There was no "complimentary" trip - i can only imagine how others felt in our timeshare group if they booked the other vacation packages that were "complimentary" because they probably all ended up just paying for their trips out-of-pocket too! And just even booking this trip was a YEAR OF CORRESPONDENCE THROUGH REGULAR MAIL IN ADVANCE. All correspondence is through regular mail. So you have to pray that your certificate doesn't get lost in the mail too, because they won't take a photo copy of the certificate (this is a photocopy i have saved pictured with my comment). They took the original one with a money order. All money is done through money orders too. It guarantees they get their money. Meanwhile, you're left wondering if they got it (because they don't even call you or email you to advise they received it). This trip took a lot of legwork on my part just to make sure it happened. I had to reach out to this agency and verify they received my certificate. I also saved my certificate info in my phone because even after you send that certificate, they will ask u "what's your cert number?" Just an awful company. Don't use them! I'd give 0 stars if i could! read more

Casablanca express - "Complimentary" vacation through timeshare aka BS!!' - Travel Services Near Me - Los Angeles, California

After going to an almost 3 hour presentation I got a gift to be redeemed through casa Blanca express by sending a $50 deposit, I sent it in and never got anything back from them or a phone call to confirm anything. Do not fall for these sells tactics offered at the clippers game. read more

I was told if I went to a presentation I would receive a trip to Orlando for 4 round trip airfare and 2 night accommodation for free. It's not free, they want you to deposit without a credit card. You can use a personal check or money order. The credit card company would protect me, so what are they afraid of if it's just a deposit? I have no recourse with a check or money order. This is a scam! read more

We signed up for a timeshare with Sapphire Resorts about a year ago which we regret. The biggest sour taste from this whole experience is the certificate for the "Free Trip". (See attached picture). For signing up we were told that we could use the certificate for a "Free Hawaii Trip" airfare included! That was a lie: Airfare was not included! Casablanca Resorts is the outside company that handles the certificates. After sending a deposit check for $50 & another check for taxes & fees for $125 to Casablanca Express we finally found out yesterday that we would be placed in a "Motel 6" type accommodation 50 miles from Waiki Beach where a rental car would be essential to get to the Motel & do anything there. A car rental in Hawaii is difficult to find & extremely expensive! Also we were told that it is common to be charged $45 each time you park your car in Oahu. Casablanca offered us an alternative accommodation at the Ambassador Hotel near Waiki Beach for over $1000 additional cost to us! They claimed this was a discounted rate! Out of desperation since we were told the truth at the last minute and have already booked our airfare we paid the extra $1000 stupidity. Then we searched after the fact online and found that it was NOT a discounted rate at all & that we could have booked the Ambassador Hotel on our own for cheaper! You live and you learn I guess. I hope I can help prevent some people from making the same mistake I made. Don't sign with Sapphire & if you already did throw your Casablanca Express certificate in your the trash! read more

Casablanca express - Casablanca Resorts Certificate - Travel Services Near Me - Los Angeles, California

RUN from this company! The agent we worked with was uncaring when we tried to follow up on a cruise we had "won" through this company. She told us that we needed to pay an extra 1800$ on a different cruise line than what we had originally expected. Carnival vs. Princess. Plus, we were told that instead of boarding the cruise in LA, we would have to get to Long Beach. We had booked for the last weekend in October and as she offered other options, she finally said, "I can get you on in January." This was a planned anniversary trip and we did pay out of pocket to schedule this trip up front (MONTHS IN ADVANCE OF A FINAL BOOKING OPPORTUNITY) After I asked to talk to a another land package agent, she offered me a low end property with multiple negative reviews!! You can do better on your own with a laptop and a cell phone!! read more

RUDE, UNPROFESSIONAL, and COMPLETE SCAMMERS. They deserve the lowest rating possible. This company promises you one thing then finds every excuse they can to change the details of your trip. BETH and JULIO, should both be fired based on their customer service (or lack thereof) If you have my money, YOU LISTEN TO ME! PERIOD. These people are master manipulators that try to gaslight you into being okay with all around PISS POOR SERVICE and EMPTY PROMISES. Not to mention the headache it is to even get in contact with someone just to then be treated like you're not a PAYING customer. Absolutely nobody should give this company money and I encourage EVERYONE that has been scammed by these people to take them to small claims court and report them to every outlet possible. This is just the beginning. read more

Same issue as all the other people the were promised a "Free" trip. Paid my fees, no response from my voice mails left with Beth Q., nor any responce from emails sent to her email address of bethQ.CBE@gmail.com. It's now 45 days until my departure date on the "free" Carnival Alaska Cruise. I wish I had search Yelp before I sent in my deposit. The free trip was offered by Travel Transparency who said "they" gave the free trip and said nothing about 3rd parting handoffs to this scum of a company. Both companies are nothing but scams. read more

We paid a $50 deposit a year ago that we were told would be returned to us after we did our in person timeshare meeting. We were told that we would be receiving a free trip to Mexico. We did everything required including a $150 Deposit required to book this trip. Once again we were told that that $150 would be returned when we attended the trip. A month prior to our trip date. We were told that the "free' trip would be in a motel. This is not what we were originally told when we signed up initially. We did everything required to get the "free "vacation. I am beyond disappointed in North star and. Casablanca express. I will not waste anymore of my time on this company. I will make sure that everyone knows not to waste their time or energy on this company. read more

Very bad company! We got a voucher to go to Hawaii from time share presentation. We had to pay $250 and around April 2020, they called and asked if we wanted to upgrade our stay to Hilton and longer time for additional $962 smth. If we don't upgrade, we will lose our $250. We upgraded, big mistake! About July 2020, I kept on getting missed calls from a certain number. The person didn't leave any message but kept calling. I finally picked up, a girl named Araceli from this company. She asked me if I wanted to travel or a refund. I told her I wanted a refund. I didn't hear anything from her and her number was disconnected after. I never got the refund! They got the refund from Hilton but not from Flight and kept the fund. Now it's June 2021, we still haven't gone to Hawaii. We called them numerous time, each time is at least 30 minutes wait. We always get a girl named Kim. She kept telling to email a Gmail account. From the email, I got respond a couple of time and after that silence. Beginning of June, a guy named Connor called, he was nice, very helpful but we haven't heard from him eversince. We left 3-4 voicemails, sent multiple emails, was wondering if he still exists. Called today, June 25th, same girl, Kim picked up, I told her I needed to get an update. She got a hold of Connor, who is apparently still working but not responding to any voice-mail. She says, we have to wait another 48 hours. I wished I didn't even sign up with this company. Was trying to give them the benefit of the doubt maybe they are struggling due to the pandemic but it's really causing us so much stress read more

During our conversation, Chris was rude, used foul language, and ultimately hung up on me. This came after two weeks of attempting to contact your company with no response regarding my trip which is scheduled for tomorrow. Furthermore, Chris informed me that I would have to leave out of Long Beach instead of Dana Point which we agreed on when we paid! This does not work for us, and he refused to issue a refund for the inconvenience. As a paying customer, I was appalled by Chris's unprofessionalism and lack of customer service skills. No customer should be subjected to such disrespectful behavior. It is unacceptable for your representative to use foul language, hang up on customers, and refuse to address their concerns in a civilized manner. read more

I was looking forward to going to Disneyland in a few weeks and I still have not received any tickets or any confirmation stating that my tickets were on their way. I had sent $100 to them. $50 for "government fees" for Disneyland tickets and $50 that would be refundable, funny that they sent $45 back instead of $50. I planned this trip out since last year around this time and I am devastated to know we will not be going. Not only that but the hotel stay they offer you for your trip to Disneyland is actually 30 min away from Disneyland in a MOTEL. read more

I have been trying to contact Casablanca from past 3 days as suggested in their letter and none of them are picking up the call. My trip is supposed to be on October 11th 2022 and I don't have any details yet. They had never contacted me back. You have $175 for the trip. Please give me a call back. I have left like 10 voicemails. Tanisha Vishnoi read more

Wow... I finally go the call yesterday... Our trip is next month and I've been excited to hear what options they were going to give us for Cancun... I chose 4 night at a "resort" instead of 7 night in something similar to a Motel 6... The woman right away started with my option to refund, now I know why... She stated she only had 10 minutes to spend with me and that she did not know what the options would be at this time, that would be a call 7-10 days from my travel date... I was shocked when she told me the "resort" would be 35 minutes from the beach... Anticipating paying for an upgrade I asked her what those options would be and how much. Residents Inn by Marriot would cost me about $360.00 for the four days... I looked up what it would cost if I did it direct... $469.13 A difference of $109.13... I have left a message to find out where my deposit goes... The other two options: Real Inn Cancun and Cyan Hotel (same price points) This was our "free" trip for our timeshare presentation at NorthStar in Truckee... This was NOT free... time + gas I will be getting my deposit ($150) refunded... What a scam... read more

Read that it was a scam so we didn't act on our "free trip". Sounds like many others got scammed out of the application fee.

Disgusting motel. Avoid at all costs. Stench of smoke is overwhelming. As soon as I walked in I walked out and returned the key.

Booking my trip was soooo easy and great because of Linda. She is truly a rockstar and goes above & beyond to make customers happy. She was super helpful and provided me with all the details I needed to move to the next step of this process. I appreciate it so much Linda! Thank you for your hard work and for making this experience so great. read more

We went to a timeshare presentation in San Diego and was offered a Cabo trip as compensation for sitting thru the presentation. This company has been giving us the run around to book the package and now they're saying they can't find a reservation for us and the best they can do it give a refund for the deposit we paid. Worst customer service ever! When you mess up this badly you should try your best to make things right. read more

It brings me no joy to write this review. This company has been a source of utter frustration for more than a year - and their collaboration with an equally as disfunctional time share company isn't any better. As a gift for sitting through a time-share presentation, I received a travel voucher from Casablanca for a free flight to anywhere in the US, which is a joke, because you have to write a check for $50 as a "deposit". And when you request your free travel dates, be sure to include another check for $158 (for taxes and scamming fees), Well, I did everything I was supposed to, and all three requested date options were ignored, and the company never bothered responding to any of my requests. After 6 to 8 months of no responses, no explanations for their silence, etc, I got so disgusted, I requested a refund for my 'refundable' deposit - and told them to keep their not-so-free flights. That was December, 2020. Again in February, I requested my refund again. In March, I was promised that I'd have the refund by April 15th. Well, June 15th has passed and I still don't have my $50 refund. My check is in accounting, stuck in accounting, going to accounting, has to be approved, was approved, isn't approved, might be approved, I should have it, won't have it, maybe will have it, etc. I've heard it all from Wendy, Jonathan, Linda and Nicole - and now, I'm promised that I'll received it by this Saturday. LOL. What do you think? Anyone willing to take a guess on whether or not I'll get my refundable deposit for two free flights that were far from free? Sorry - but when I see this company's name, all I can think is: "scam - scam - scam" Maybe you'll have a better experience than I did, but I certainly wouldn't count on it. None of these people have taken me seriously. If they had, my flight requests from last year would have been honored, or at lease responded to with an explanation of yay or nay...? read more

I just got off the phone with Samantha C. In customer service after getting our letter with a selected date that we couldn't do. she did everything she could to help, and we ended up getting the dates that we wanted! Idk what the future holds based on reviews- but I do know that Samantha was very sweet and professional and that gives me hope! read more

At first, the agent was very nice when taking the taxes on the cruise. Then I get a call about upgrading the room and that call the agent was distracted and kept putting me on hold and then rushed me to pay since everything was last minute. They did not have proper information for the port I was supposed to leave and had to change my entire booking since they didn't do it when taking the taxes. As soon as they took my money for the upgrade, it was completely hands off. I am a first time cruiser and every question I had, they just directed me to the cruise line. What is the point of a travel agent who can't answer questions? They couldn't even tell me what the room would be like or what I should know as a first time cruiser. They couldn't even tell me what email the booking information would come from and even what freaking cruise line I am on. "Just checked the email from us..." Except the email didn't come from them. It came directly from the cruise line and I didn't know what cruise line it was! I searched my email for "cruise" to find it after zero help from the representative. Figured out I needed an additional $1000 on the ship to have a decent time and thankfully, figured out funding 2 weeks before (same time I found the email from the cruise line). I called to talk to ask about an issue with providing the vaccination card and once again the lady said "call the cruise for help..." I was fed up at this point with the redirection and asked to speak to a manager. To which the lady asked why. I told her I want to share my experience. She said "I'll transfer you" and immediately transferred to a voicemail. No direction. No help. Useless company and will not be using them again. Thankfully, I am resourceful and watched lot of YouTube and used Google to figure out what I need to know. I feel bad for those who count on this useless company. read more

This company is horrible they are scam artist. I should not have paid more to Casablanca for what was supposed to be a promotional trip than I would have had to pay carnival directly. The company is terrible, I advise everyone to steer clear I wish someone would have waned me! read more

One week before our trip and still no paperwork or hotel. This is so infuriating and unprofessional. The customer service staff is so unprofessional. Not sure how this place is still in business. read more

thank god I spoke with Linda! She was very helpful and got my vacation plans started. Very patient and knowledgeable about her work. thank you so much for getting this very tired girl a vacation! I would highly recommend. read more

We a very impressed with the customer service, we worked with Linda and she was very spot on with everything we needed. It's always a good thing when someone is very patient and willing to work towards fulfilling the needs of the customers, and that she did. We appreciate the kind gestures of casablanca and their customer service. read more