While this spot may be a bit priced up, the location is not only convenient for those in the south Frankin area but it really excels in offering a calm, aesthetically pleasing shopping experience - spacious, clean, bright, vibrant, broad selections. The staff is available for support and attentive. Easy to park and get in and out. read more

Case Selects Wine & Spirits - Beer, Wine & Spirits Near Me - Franklin, Tennessee

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I've gone in this store multiple times thinking each time would be different. I found them uninterested in helping me find what I was asking for. Not really interested in ordering it. Although Said they could order a wine for me on two occasions and it never happened. Honestly acted as if I was bothering them each time. Took my number twice and never called me back. When I followed up they said they had no idea of an order. I won't go back nor do I recommend this store. read more

I'm a 48 year old, black (this will become relevant) woman, born and raised in Franklin, TN. I can't remember ever having an unprofessional, unsettling shopping experience as I did there on 11/13/23. Here's my best recollection of my visit. When I walked in the salesperson was on the phone. He didn't greet or acknowledge me at all. The lack of acknowledgement happened to me a previous time I visited this store. Another brown skinned guy enters after me. The salesperson yells loudly at the guy, "HEY!" and aggressively snaps his fingers to get his attention so he could check the guy's identification. He seemed to exhibit a neurodivergent affect. The salesperson repeatedly asked what I was looking for, after I told him I wanted to look around, and I didn't know what I wanted that evening. I start looking at a display of mini bottles perpendicular to the sales register. There's a good amount of space between those areas. I asked if it was ok to enter that area, so I could look at the brands and varieties displayed there. He made a face, didn't answer, and started helping a woman who wanted to check out. The sales person grewn very anxious while I was looking at the bottles there. He eventually pointed at me and said, "You can't have that bag in here." I said, "My purse?" He said that my purse didn't look like a purse, but it's a bag. Men definitively know this how? This man didn't because I was wearing a crossbody purse. He said customers aren't allowed to have bags in the store. Again, I said, "It's my purse." As I turned away to look at other items, he started discussing with the customer he was checking out whether or not my purse was a bag, and how he didn't believe it was a purse. This felt weird so I walked away to look at other things. I return to that area to look again, and I pick up mini bottle, and hold it up in my open palm. The salesperson gets anxious again about me standing in that area and asks again what I'm looking for. He's perplexed as to why I was in the store if I didn't know what I wanted. I said sometimes people know what they want, sometimes they don't. In an accelerated, agitated state he says, "I'm not going to argue with you people anymore." First, I'm a person, not people. I ask, "Who is you people?" He holds up still photos of what appears to be brown/black skinned people in their store. He said those photographed people robbed them. After pointing at the photo, I said, "Just because those people did that to you, doesn't mean I'm going to do that. I'm not those people, I intend to buy what I want." Then he raises his arms up and raises his voice, and says, "I'M NOT STEROTYPING! I'M NOT STEREOTYPING." I don't remember the rest. I left. . .bought nothing. I never raised my voice, and I never matched his agitation level. This was the first time I've EVER had a customer experience like this in my hometown. The way I was treated has no place in Franklin, TN or anywhere in the world. If you're reading this, and your skin is brown, be warned you could have the same experience as I did. Thank goodness there are other liquor stores in Franklin that won't treat you like this. read more

I would give 0 stars if I could. Been here several times and each time the Cashier was not interested in customers. Plus there is limited selection of wine and beer. There are better liquor stores in the area with more competitive prices. Would not recommend read more

The employees are absolutely wonderful here. I've always felt welcomed for as long as I've been coming. They're knowledgeable, helpful, and personable. Don't listen to the negative reviews. The staff is wonderful! read more

Always have what I'm looking for in stock. Dependable. Friendly staff, always eager to help or answer questions I have. Cashiers always have candy for the kiddos forced to shop for booze with the parents at checkout. read more

Very friendly, genuinely kind staff. Very knowledgeable and always goes out of their way for the customer. Very fair prices, clean attractive store with a great selection. Truly care about their customers. read more

They're always very kind here, but today was a particularly rough day for me. When the salesperson found out about my day he went out of his way to brighten the rest of my day and I will always remember that part of this birthday! read more

I've been here twice since Covid and both times the proprietor was not wearing a mask. I get that most folks around here don't think covid is a big deal, but I won't support a business flouts mask mandates. There are too many better options out there. read more

The staff is very rude and unwelcoming. I would not recommend this place, and after having multiple bad experiences, we will not be shopping here again. read more

I just want to say I have been in I have been in this store a few times when I am passing through to visit a friend. The employees I have met have gone out of their way to help me with my needs for a special occasion. They seem pretty knowledgeable about the wines and help me select the right ones for our dinners Thank you all read more

Friendly place, great selection of wine, beer and spirits! Also has glassware, candles and more. Very helpful. Highly recommended

I love this place! The staff is so friendly and helpful and they even bring their puppies into the store sometimes. The selection is great and they have great deals on wine and alcohol weekly. The store is well lit and very clean and their location is prime. I am so thankful that this store is right around the corner from my house! read more

Extremely friendly and welcoming atmosphere! Felt very comfortable browsing the shelves! They also had some free samples up front, including some ~interesting~ peanut butter beer. We came in for the super sweet dog looking out at us from the window, but stayed for the good spirits! (And also the dog) read more

Unbelievable wine and beer selections!!! Even if they don't carry a particular wine that I like, they actually take the time to order it in-just for me! They always make me feel so special!!! read more

This is one of those places that is a treat to visit. The folks who work there are very friendly and knowledgable, ready to assist in wine selections, etc.The had a very nice selection of everything we needed - wines, liquor and cold (really cold!) beer. The store itself was very nice - well organized and clean. Prices were reasonable, too. On top of all that, we're dog lovers, so it was fun to have a canine greeter when we arrived. We'll be back for sure! read more