I was hit by a car that I have no liability in the accident for. My repairs are 100% covered by the other parties insurance yet I was still left to be the mediator between the insurance and this auto body shop- as others have pointed out the front desk wasn't too friendly and Mark was SO RUDE that I've opted to figure out a different avenue than having my repairs here. Mark decided to take it upon himself and change my appointment day. We scheduled for a Friday (on 3 way!) and he's insistent it was scheduled Monday (it wasn't). I tried to be flexible and I told him "if the estimate has to be Friday and the work starts Monday that's ok" His response: "I'm not storing your car here all weekend!!! (A paying customer). As if being involved in an accident isn't stressful enough be prepared for them to add to it - Casey's absolutely doesn't alleviate and just adds to the stress. Steer clear!!!! Fast forward one day. Spoke with the insurance representative today to let her know I'm going to be seeking a different auto body shop. That their customer service is so poor here that I'm uncomfortable with them even peeking at my car. Her response "oh my gosh- I was going to talk to you about that today, Mark was SO RUDE TO ME YESTERDAY so I'm happy you're going elsewhere!" Good luck Mark. I think you're going to need it- your misery is showing and I wouldn't be surprised if you even argue with soda machines, you're just such a downer with NO customer service. Even to those in stressful times. Good riddance Casey's. read more

I got a now-to-me older car. It had a little damage. Unfortunately, after a few days of driving the bumper pulled loose. After asking over twenty locals, SIXTEEN PEOPLE highly recommended Casey's. I brought my car Casey's. He asked about insurance. I told them I had insurance but this was pre-existing damage. Casey quoted me a price more than I paid for this old car to replace the bumper and fender. I said no thank you. Then Casey offered an alternative fix in my price range!! The car looks amazing. My mechanic assured me it is safe. I am sooo thankful for Casey not taking advantage of me. This is a super awesome shop!! I think this is the third generation running this shop. My friend said he used to go to the same shop thirty years ago!!!! Be honest with your budget. They can work with you. read more

I've had multiple vehicles worked on by Casey's Auto Body over the past year, and every time the quality has been top-notch. They went the extra mile to even negotiate with the insurance adjuster, securing better quality parts so my car would look brand new. Their turnaround time was fantastic, and they kept me informed every step of the way, working seamlessly with my schedule. Overall, I highly recommend them! read more

Car got back into which is really annoying, however, they did a great job putting it back together again. The car looks as good as new and they even cleaned and vacuumed it out too. Highly recommend the body shop!!!! read more

Mark and the team made my whole experience easy from beginning to end. I received texts almost everyday with progress updates to my vehicle. My car came out great and the turn around was fast! I would 100% bring my car here again and also recommend them to others. read more

Cannot speak to the quality of their work, but their front desk person was extremely rude when simple questions and clarifications on process were asked. read more

At Casey auto body shop in Brentwood, I was greeted with kindness when I walked in the door from the receptionist. The estimator, Bryan, answered all my questions, and I had a few. Setting my mind at ease about the repair flow, I found him knowledgeable and trustworthy. I was updated by text as to the progress of my car repair. I received an estimated completion date, which was right on schedule. The shop would be closed before I could make it through commute traffic at 1730. So I had to rearrange my schedule. My car looks fabulous! I would say that my experience was excellent! If anyone needs a car repair, you bet I will recommend Casey Auto Body Shop in Brentwood.CA read more

I've been taking various cars to Casey's since around 2005 and have always been amazed by their work. Casey's does such great work, the cars I have taken to them look like they rolled off the showroom floor when they are finished with the job. Not a trace of any body work or paint overspray. Showroom quality jobs at Casey's Auto Body. read more

Casey's Auto Body - Body Shops Near Me - Brentwood, California

Huge shout out to Mike, Mark, Mark, Kaytlynn and the entire staff at Casey's Auto Body!!! I could not be more impressed with the repair work & professionalism they provided to me with my Jeep Grand Cherokee. I just picked up my car today and it looks amazing!! They communicated with me during the entire process to update me when needed! I will definitely be recommending Casey's Auto Body to friends and family in the future! Thanks so much! read more

Casey's Auto Body - After....just need the Jeep Emblem to be put back on ;) - Body Shops Near Me - Brentwood, California

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Just picked up our car yesterday and must say they did a great repair job on my wife's car. They were highly recommended by our insurance carrier. The office staff was very professional, friendly and informative, especially Bryan and the front desk personnel. The estimates and cost seemed fair. Overall, a good experience. read more

I needed my driver side mirror replaced on my Infiniti. Original part estimate was $969 but when they tried to order it Infiniti said it was $1900. Mike Casey took the extra step and found a used one for $400 (this is important because I am paying out of pocket). All of the staff was very friendly and professional. Would highly recommend to anyone. PS, can't tell the mirror was used, looks like new. read more

Dishonest. If you want a shop that's going to damage your car and then avoid responsibility and refuse to fix it, that's the place. We brought it back, they told us they were unable to fix it and we had to go to the dealership. We go to the dealership and find out that's not the case. Now the owner is lying saying the issue existed beforehand. Will be filing with the Bureau of Automotive Repair. read more

I've been a Casey's client several times in the past. Recently I needed their services again. I would say the new ownership is a welcome change. New front office personnel with a positive and attentive demeanor. Truck turned out better than it deserved! They went above and beyond with their work !! read more

Poor service. If you want your vehicle to return in worse shape than when it was dropped off, then take it to this shop. The car was dropped off for repairs, and the shop said they couldn't fix it, so when we received the car, we had tape holding the vehicle bumper together, a check engine light was on, and the hood indicated it was open when shut. The shop personnel say it is not their fault and keep on saying all this is pre-existing. When the car was dropped off, none of the warning lights were on. I know you can not make it right, but at least accept responsibility for your errors or inadequacies. read more

I can see why they have 5 stars and if you need work done this is the place to do it. I had a small scratch on the hood of my new Genesis G70 that was down to the metal. I really did not want to do it myself, but I got the paint for it. If it had been on the bumper or door I might of let it go, but the hood, well no. I called a few places who wanted a lot of money for basically a touch up and I did not want the entire hood done. If you are a "car person" you understand what looking at a scratch means to your "car happiness," so to speak. I stopped by and spoke to Kaytlynn, who is really a great representative for the shop and pleasant as can be. Well, they touched it up and I they are going to buff it up next week and it couldn't have been done any better. They are a 30 year old local business and I cannot recommend them enough. So few places today are worth recommending, but this is a great company, with great people and I am so happy they are here in Brentwood where I moved a short time ago. If you go here you will not be disappointed...trust me :) read more

Mikes auto body who? After this last trip to Casey's- consider me a Casey's faithful. Everything from going in to getting an estimate, to voicemail updates about the status of my car, to final payment was an absolute dream. They had my car for a total of three days for a bumper replacement and I can't stop looking at how nice it is! They even detailed my wheels and cleaned my car!! Every person I came into contact with was extremely personable, they made you feel like family. Highly recommend! read more

Casey's Auto Body - Body Shops Near Me - Brentwood, California

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Good Service, friendly and quick repair. Satisfied with the work. Clean Thank you Casey' read more

If I could give Casey's ten stars, I would. My side mirror was damaged, in a car wash. From the minute I walked in to Casey's to ask for help with my claim, until the minute I picked up my repaired car, the service was exceptional. Everyone I encountered, at Casey's, was kind, caring, efficient, attentive and professional. My car repair was exceptional! Casey's kept me, in the loop, through the entire process, with text message updates. I highly recommend Casey's Auto Body! The experience was exceptional from start to finish! read more

This is not the first time I've been to Casey's. In fact, it may not even be the more than the third time, I've used Casey's... However today, they went above and beyond and most assuredly have a customer for life! I swung by their shop this afternoon, no appointment to ask a quick question about an interior body issue for my Honda Odyssey. I had a belief that my issue may not be the first time they'd heard about a dilemma I was having with my car. Bottom line, I couldn't close the 'Cool Box' due to an obstruction (a scotch tape dispenser fell behind the box, leaving it permanently agape and "a-ugly"). Every person I connected with was friendly and helpful. From the front desk reception/service-woman to Mark the estimator and Benny the mechanic. The purpose of my review is not to suggest that one expect that autobody work because you drop in. I was preparing to have the situation assessed and then scheduling an appointment for repair. However, in this situation, they took care of me, and my car, with the highest level of kindness, generosity, and professionalism. I am truly grateful. Fresh doughnuts arriving Monday morning!!! Thank you. read more

Had body work done on my car from an accident. Casey's provided excellent customer service and quality work on my car.

My car needed pretty extensive rear body repair after an accident. I couldn't have been more pleased with Casey's Auto Body. Nice folks, kept me posted, my car looks beautiful. AND, they completely cleaned my car inside and out which a found out when I picked it up! Highly recommended. read more

they did a really great job I had my doubts that even helped me contact my insurance when the insurance didn't send me any money to pay them out for the car kind of shady how they did that part I like AAA and all but that kind of sucked AAA reliable to pick you up in a tow not too reliable to pay your insurance. if you're looking for a place that you can feel confident in this is a good place to go to I would recommend it to family and friends they took my broken car and made it like new read more

Casey's Auto Body - From the crash - Body Shops Near Me - Brentwood, California

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great experience they were flexible with accommodating my schedule. received text messages appointment reminder and updates while they had my vehicle. Vehicle looked great and was detailed clean upon pickup. Mark was helpful and informative. Would definitely recommend. read more

My business vehicle suffered a major accident loss. Both front end and rear damage. The insurance company for the responsible party was very difficult to deal with. Casey's took over that part of the operation so I didn't have to deal with them at all. We got our baby back and she looks like nothing ever happened. I'm so pleased with the work they performed and getting us back on the road. As a small business delivery-based operation that vehicle is important to our daily operations. We can't thank the team at Casey's enough for all their hard work and professionalism and amazing mad skills at repairing vehicles. read more

Just got my car back from this business. Amazing work! The car looks absolutely great. They were very efficient is well, and everyone at the business I interacted with was very nice and helpful. They also detailed my car, which is a wonderful extra touch read more

Over the past 20 years, or so we have used Casey's Auto Body for all of the unfortunate accidents (not my fault people!!!) that have happened to our vehicles. I love this place because of the GREAT customer service. Each person is polite, respectful and competent. Our vehicles come back to us looking brand spanking new. Thank you! read more

Casey's Auto Body was referred to me by a friend. Claimed their work was awesome and customer service updates were awesome. Well I'm EXTREMELY happy with the service and finished product. I was contacted for pick up of my vehicle. Also contacted when my vehicle arrived to their facility. They contacted my insurance company every step and contacted me when the vehicle was 1 week from completion. Upon pickup I was overwhelmed with the finished product. My business will ALWAYS go to Casey's Auto Body in Brentwood, Ca. read more

Always professional and with great customer service! Thank you for making my car look fabulous again!

Friendly staff, and quick, straightforward process from getting an estimate to scheduling the repair and getting my car back good as new after having to get my full bumper repaired and repainted. My car was ready a day earlier than expected, and the price I paid didn't change from the original estimate. It was a bonus to see that my car and wheels were sparkly clean too, I didn't expect a complimentary car wash so that was really nice. Before the repair I got several estimates from other local shops and I chose Casey's because of my first impression of the shop and the staff and the estimate was reasonable. I have already recommended them to friends! read more

This was the closest body shop to my house to get my front bumper fixed (it got dented). My auto insurance covered this place and I decided to come here to avoid commuter traffic before heading to work. PROS - Got a new bumper for my Camry and they did a great job painting it. - They even washed the car! Yay. SERVICE - The downside was how long it took to set up an appt. My insurance claim paperwork was done in a week and I was told to call Casey's to set up an appt. I called, they said they got the forms, and I was good to go. Made an appt and it was verified by receptionist. I called the day before my appt and asked if things were good to go. Turns out there was a misunderstanding between the appraiser and auto shop and I had to wait another week for my parts to get in. Appt was rescheduled to the following week. I called again beforehand to make sure things were good to go. This time I was told things got overbooked and can I wait two more weeks? Whaaaat?! Isn't this why calendars were invented? It was too late to switch to another shop, so I stuck it out and my car was brought in two weeks later. At least they were quick in fixing it and I got my car back after a couple weeks. Good work but they need improvement with scheduling logistics. I suppose I'd come back if I needed more work on my car (but crossing fingers I don't!). read more

This review is long over due. I've had my car here twice now and each time, the work has been great. I was called and updated regarding insurance supplements and the car was done early both times. Dropping off and picking up was very easy and the staff there is very friendly. This is my go to place for when these things happen. Highly recommend to anyone looking for quality work and quality customer service. read more

Casey's auto body did great work on our Tahoe we are so thankful for the whole team. They were fast had my car in and out. Will be back for any future repairs to any of our vehicles. Thank you all so very much! read more

Wow Casey's Auto Body really took care of us. Fast, Friendly family owned business. John and staff are awesome. I received other quotes that where higher and could not get a finished time frame. Casey's told me 3 days and it was done in 3 days. We have used another local shop for years and never was our vehicle repaired on time or had that feeling that it was important I was just another #. Thank you Casey's ! KL read more

I had work done with Casey's before and they did a phenomenal job on my car, so when my son got into an accident i chose Casey's without hesitation. My experience this time would prove to be vastly different. Mark assessed my son's car he never introduced himself or offered any other pleasantries. He never inquired about the accident as to how it happened or if everyone was ok. After his assessment he told me it was take weeks for the parts to come in and show very little interest in repairing my son's car. I was disappointed to say the least. I told my son we would not be using Casey's to fix the repairs. I went next door to Crash Champions my experience with Matt was literally like night and day in contrast to Casey's. We are scheduled for repairs on Wednesday December 21st. Know your worth and value people! Its the little things. When people treat you indifferent respect yourself and move on to someone who appreciates you! Broderick Morgan read more

Huge shout out to Casey's Auto Body! They were able to accommodate me right away and gave me a very reasonable price!

Every time I need help you exceed my expectations. Who knew a stupid cone could do so much damage to my beautiful new car. I was heartbroken when I saw the cracks in the paint meaning my perfect new car would need a new bumper skin and being a specialty new factory color I was convinced a repaint would not match. Good things come to those who wait. Mark was honest with me, they're busy and my car being drivable meant ordering parts and scheduling for their next available appointment. Well worth the wait, I couldn't believe they matched the color perfectly!!! My car looks like the day I bought it. Perfect!! There's more. A few days after pick up I noticed part of my bumper sticking out, I popped it back in and it would pop back out after driving. Brought it by to show Mark, he immediately brought it back to his guys, they said a bracket replacement is needed, don't worry, we will order a new part and when it comes in we will call you. A few days later Katelyn calls me to schedule it back in the following business day, not days or weeks, they're busy yet wanted to get me back in to make it perfect ASAP. In the meantime I had a service done on my care before bringing in back in and the dealers trees got sap all over the hood of my car, globs of sap and the dealer said they didn't have time to deal with it. When I came in to get the bracket replaced I asked John what they recommended to remove the sap safely, he said he'd have his guys see what they could do while they worked on the bracket. Again, I get my car back PERFECT!! Parts replaced and they got the tree sap globs off my hood, no charge!! Really, who does this? Casey's Auto Body, that's who. Over the years I've brought my vehicles by for little repairs, every time has been inexpensive to free of charge. Honest feedback on what's really needed and what to do for the lowest cost. Combo that with matching a paint color I figured was impossible they have definitely earned my business and respect. True colors, pun intended, come out the more you work with someone. Consistently great and honorable has been my experience. Mark Casey, John, Katelyn (hope I spelled correct), and your incredible crew doing the work THANK YOU!!! read more

Casey's Auto Body - Body Shops Near Me - Brentwood, California

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Had work done a couple times by Casey's and no complaints whatsoever. Great people and great results. Went above and beyond by washing and vacuuming my vehicle which was awesome. Highly recommend to anyone. Thanks guys and gal!!! read more

UNFORTUNATELY, I've had to bring a couple cars to Casey's -- no one LIKES getting in accidents. Each time I've been involved in an accident, Casey's has been my go-to. Their staff is so friendly and makes what could be a difficult time into an easy process. I like to support small, local and family-owned businesses. The family is very much involved in the business and treat you as if you're part of it! Kaitlynn welcomes you and is so good at keeping you up-to-date with any changes. Would 100% recommend. Hoping I don't need their services anytime soon, but wouldn't hesitate to call them if I need body work in the future! A+ read more

These guys did excellent work. When a piece fell off (**) of our brand new car, they were great to work with and honestly I think the price was quite reasonable. The process was pretty painless, too: they ordered the part, painted it, realized that more pieces were needed, got those within a couple of days, and then the actual part was installed in around 20 minutes once all the pieces showed up. Considering it's a 2011 model car and not in any of the databases yet, that was pretty well done. Highly recommended even if you don't have an insurance claim to cough up the $$. ** - no, it didn't really "fall off." That makes it sound better, though. read more

I can write the longest review with my terrible experience with this company but it's too much. I have been at this place 5 times for them to fix my car correctly and they can't seem to do their job right. The owner Mark Casey will discriminate against females. I have video proof of him yelling and pointing his finger in my face. He is not sticking to his life time warranty as he will not fix my car so I have filed a complaint with BAR and will continue to make my experience known and go to every plat form possible since I have video footage and a car that has not been repaired correctly!!! DO NOT TAKE YOUR CAR HERE! read more