I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

Ask for Jimmy, he is the best! He was so friendly and helpful, and repaired my father in law's…read morewedding ring beautifully. I will definitely go there first for any jewelry purchases or repairs in the future. Would highly recommend!

The staff is always attentive and helpful. They'll try to help even when they're busy. And they…read morehave the best prices compared to stores around.

Mena was such an amazing help and was so kind and patient helping me and my family out!read more

An absolute gem of a jeweler! I was originally referred to…read moreDavid by a coworker who found him on Instagram, and having my custom engagement ring made by him back in 2017 was the best decision ever. The rest is history! Nine years later, I still make sure to come in yearly for my free ring upkeep, including a thorough cleaning and prong check. David's customer service doesn't end after a sale; he truly takes care of his clients for the long haul. Because of that trust, he is now my go-to for all of my custom jewelry. While custom pieces can take a little time to perfect, the wait is always worth it because I am never disappointed with the final result. Like any smart consumer, I still price-shop around to make sure I'm getting a fair deal, and without fail, David always gives me the best, most reasonable prices. If you want amazing craftsmanship, honesty, and a jeweler who actually cares about maintaining your pieces, go see David!

I attempted to purchase my wedding band replacement as an online customer and unfortunately had an…read moreextremely frustrating experience from start to finish. I placed my order understanding it would arrive within 3-4 weeks. When that window passed with no update, I reached out through their online system -- no response. I then sent a text and was told my ring was still being made. I waited two more weeks, and still received no shipping notification or FedEx tracking. I called the store directly for a follow-up, only to be told they had never actually made my ring. They offered a return and a gift as a resolution. I waited for the refund -- and again, no communication. No email, no confirmation, no follow-up. The refund eventually came through, but only after I had to chase it down myself. After more than a month of waiting, repeated follow-ups, and zero proactive communication, I was left with no ring and a very poor impression of how online customers are treated. In-store customers may have a different experience, but as an online buyer, I felt completely overlooked at every step of this process. I hope this feedback helps improve communication and order tracking for future customers.

Great Service! Tina was very accommodating even though I did not have an appointment.read more

Tina's customer service was top-tier. She kept us looped in at every step of the custom design…read moreprocess, including thoughtfully integrating my mom's ring into my fiancée's engagement ring. Her attention to detail really stood out, especially when she recommended the perfect jewel size to match the design and make everything look balanced and intentional. You can tell Tina genuinely loves what she does, and it shows in the craftsmanship. The result was a ring my fiancée is absolutely obsessed with--she's said our engagement was more than she ever could've dreamed, and people (friends and even strangers) constantly comment on how stunning the ring is.

I had an amazing experience at Robbins Brothers, and it's all thanks to Christian! From the moment…read moreI walked in, he made the whole process feel easy and fun. He's witty, honest, and genuinely one of the best people you'll work with in any retail experience. I wasn't expecting to find my upgrade so quickly, but within the first hour I had found exactly what I was looking for. Christian never made me feel pressured -- just guided me toward the perfect choice. Highly recommend asking for him by name! Remember to ask for CHRISTIAN and he will roll out the red carpet for you too!!

I had a great experience at Robbins Brothers today, specifically thanks to Eric…read more As someone who deeply appreciates horological pieces and the craftsmanship behind a fine movement, it was a breath of fresh air to "talk shop" with someone who actually understands the nuances of quality. Eric is incredibly knowledgeable and made the entire process feel like a partnership rather than a transaction. While Mary does a fantastic job taking care of my wife Priscilla's jewelry needs, I'm glad to say I've officially found "my guy" for my side of things. What I appreciated most was Eric's willingness to help me look toward the future. My daughters are still in their teens, but I've started investing now in high-quality rings and men's bracelets for my future sons-in-law and daughter-in-law. I want to ensure these legacy pieces are secured for their major lifetime events, and I trust Eric's eye to help me find the right items as they come across his desk. If you want someone who respects your time and shares a genuine passion for fine pieces, ask for Eric.

Piper was an absolute sweetheart! She showed me their selection of Park Exclusives and when I…read morepulled out my multiple bracelets to show her, she noticed I had a few rare charms from other parks, and immediately told me she had 8 charms left from Hong Kong Disneyland (Anna & Elsa in the sleigh) that would look BEAUTIFUL on my bracelet (she was right), and she was so knowledgeable about the prices of the charms as well. She also told me about how Pandora was doing the B2G1 sale, but it was NOT honored in the parks. So, naturally I purchased my charms with her. Piper was an absolute delight to work with. She's super bubbly and clearly loves Pandora. Thank you, Piper!!!

Our experience was awful, be aware of the old lady employee named Sandra and his little friend. She…read moregets annoyed every time you ask her to do HER JOB showing you the jewelry, girl, that place is not cheap at all and we need to try them on before spending money at the store. I need to say that we BOUGHT stuff, but we were indecisive about rings and when my mom asked about measure a bracelet (cuz the most part she's busy and she wanted to come back just to buy it) SHE SAID "NO, cuz your not buying anything" like HELLOOOO??? And then she went to his friend and said out loud "I hate when people just ask and don't buy" like we are not obligated to do so, while his little friend just kept starring at us laughing. We told the assistant manager Andy about our experience and she acknowledged it, and she apologized to us. Hopefully that lady and his friend gets a verbal or something about the situation, because this is not the way to treat people who are helping to pay your salary. Hope they think about their actions, if she doesn't like working at retail she can find another job or even retire and if he doesn't like it maybe it's time to find another place as well, but stop treating people rudely.

Thank you Maria!! Great service..... beautiful ring!! Anxious to get it after it's sized.read more

Marie VNB was very knowledgeable and helpful personal. Very nice lady, best service and very…read moreaccommodating of our needs! I will definitely recommend her to my family and friends !!

Clay did a fantastic job with wedding rings for me and my fiancé. We sent in pictures of what we…read morehad in mind and the process was straightforward from there. Clay was communicative throughout and sent us mockups to review before the final product. Very easy to work with and reasonable pricing!

We had a wonderful experience working with Clay at Integrity Jewelers. From the very beginning, we…read morenever felt rushed or pressured in any way. Clay took the time to guide us through every step of the process, answer our questions, and make sure we truly understood our options before making such an important decision. Choosing the perfect engagement ring can feel overwhelming, but Clay made the entire journey simple, comfortable, and enjoyable. His knowledge, patience, honesty, and attention to detail gave us so much clarity and confidence that we were making the right choices. What stood out most was how much Clay genuinely cared about helping us find the right ring, not just selling us a ring. He listened to what mattered to us, helped us compare styles and details, and made sure the final choice felt meaningful and perfect. We are extremely grateful for the experience and would highly recommend Clay and Integrity Jewelers to anyone looking for a beautiful piece of jewelry, expert guidance, and a truly trustworthy experience.