Today I went to Heritage jewelry and loan. I'll tell the truth after going to US coins when I…read morewalked into US coins, they looked at me like I was the plague. The security guard walked in after me. No one greeted me terrible so I go to Heritage jewelry and loan these guys were awesome. I had two rings. The gentleman explained to me why someone would be skeptical to deal with them. I get that but the treatment of US coins wasn't cool. These guys at heritage jewelry are awesome and the most important thing is they found a way to say yes I'll recommend this place to anybody.

This is THE BEST place to purchase great firearms and legitimate gold and silver bullion in the…read moreHouston area. Look no where else but Heritage Jewelry and Loan. This is a truly Great, Trustworthy Business that is worthy of the rating. This is my go to business for Gold, Silver, Guitars and Firearms. I know I'm getting a great product, or a fair deal, every time I come into the shop. This business is an essential asset in our community. It's a great place to find some very interesting coins or bullion, fine jewelry, unique furniture, Knick Knacks, professional cameras and lenses, timepieces (I'm talking Brietling, Rolex, TagHeuer), and sometimes to weird but interestingly valuable artifact (I.e. walrus husks, moose head, etc). When I need to exchange, trade, or sell my precious metals, the staff knows exactly how to verify the items and is VERY FAIR in their terms. The staff is extremely professional and really understands the importance of the role this business has in our community. Seriously, thank you James, Thomas, and Sam for operating this business as well as you do. Your high integrity and character shows.

Are they still a business such an inviting place. Not a cluttered place. Have all nice items to…read morechoose from

Went here to sell a couple thermal imaging cameras I had for smartphones. Normally when you walk…read moreinto a pawn shop you expect to see items for sale on the floor, hanging off the wall, etc...This place was the opposite. They're extremely clean, probably the cleanest pawn shop I have ever seen. Their manager Raul was so polite and friendly! The offer made to me was very reasonable, unlike other places that only look out for the business's sake. The actual transaction took about 10 minutes but I spent another 20 there just conversing with the manager. I would recommend anyone to go visit this pawn shop. They will take care of you, and there's you don't have to worry about dealing with an employee with attitude (like EZ Pawn). Go here! Enough said!

Let it be known I was ready to give this place 1 star until I spoke with the manager at this…read morelocation. After that, things were a little better but I can't say I would willingly return. Normally on Yelp, I offer fair but somewhat cute or comical reviews. This one is all business... I visited them on a weekday. I had called the other location a few days earlier and was instructed only to make an appointment if they were having a promotion. No mention of a promotion, I decided to just show up. When I arrived, there was one employee and the rest of the space was empty. She proceeded to ask me if I had sold gold before, if I had been a customer, etc. I said no. I gave her my items and before really looking at them she asked how much I expected to receive. This made it appear they are willing to negotiate, but they aren't. Since I had not done it before, I was open to hearing what she would offer. She tested each piece and made small talk with me. After the items were arranged, she casually mentions a promotion they will be having this weekend (Notice the other location never mentioned this). I ask about it and she says they will give you 50 percent more. I asked if she would be willing to give that to me because I live really far away and cannot come back. She simply said, "No. It's not the weekend". Hmmm. Then why tell me about the promotion? She asked where I lived and when I told her the area she asked why I lived that far away and why I came to them? (EXCUSE ME?) I ask again, with no offer of calling a manager or anything, she says, "No. I can't do that. But today I will definately give you the best price I possibly can". Oh... okay. So you DO have discretion, I think to myself. I wondered why she wouldn't try to help a customer out? She gives me a price. I say ok. Then she says "Well, is this okay with you?". There is that scent of negotiation again. I say yes and she proceeds with, "Well, I want to make sure you are happy with the price". I respond with, "Is there room for anything different? I understand the weight is fixed and pricing of gold is set daily". She says, "Yea. It is". Ok. So then why are you asking me if I'm happy? I get the money and leave totally not satisfied. Like any other person, I wanted the promotion that was waved in front of my face. I made the choice to call a manager and let them know what happened. I did. She was very kind and offered to give me the difference that I would have gotten during the promotion. She was completely understanding. I got the remaining amount and a very nice letter in about 2 days, which tells me she put it in the mail that day. Had my experience been similar to speaking with her, this place would have gotten 5 stars. The other employee was lackluster, at best. Samantha (manager) said she would speak to her. I believe she will. As a note, I did get a thank you from the woman that helped me, on the same day as the check. I do not feel they are related, so this means they send thank you notes. That was nice. Overall, while I do feel they handled the situation correctly, I can't say I'll run to them next time, but I do feel they tried to repair the situation and did so in a very professional manner.

We have used this location multiple times and have always been treated with respect and kindness…read more We love the new building and the fact that security is always present. There is a "no cell phone" request but no one observes it!

Always have a great experience here. The staff is always helpful and they have a great selection of…read moreitems for collectors. I was really impressed by the remodeling.

I have been shopping at the Gold Connection for 30 years. It's been so fun watching them grow…read more They now sell jewelry in all price points. I'm lucky to say I mostly now buy , only Kerry's designs and her high end jewelry . I also had Kerry design a necklace for me , from sentimental pieces from my mom and grandmother. It turned out even better than I imagined. It's so special... I now live out of state, but come to Texas twice a year. I aways make time to go see all the girls and find out what's in style right now. It's definitely my happy place and I always leave with several pieces of great jewelry and discuss possible future pieces! Everyone is so kind and helpful...I now call them my friends. If you're shopping for something unique and fabulous, stop by and have a look!

Loved my experience here! Great, friendly service from start to finish. For someone with little…read moreknowledge about buying jewelry they were definitely super patient and helpful picking something out. Found my go-to for anything related to jewelry in the future!

Still a bad atmosphere, very hostile environment. Coming back to this location, I notice no change…read more Just getting hawked-eyed and no help from the associates. They hire very judgmental individuals.

Love the service of this store and the one in sugarland. I love their incenses and crystals. Their…read moreprices are really good.

Thank you so much Jewelry Dog for my grillz. Customer service and attention to detail was…read moreexceptional. I came in with a design I saw online, and they recreated it exactly how I wanted it. Staff was great and enthusiastic when I received my grillz. Thank you again for your due diligence on giving me such a great experience. I recommend them to anyone looking to get their first set of grillz.

We went in to get grills and honestly, I was really impressed from start to finish. A friend…read morerecommended them to us, and as soon as we walked in, Mama and the gentleman helping us were super nice and welcoming. We had a lot of questions about the different grill materials and pricing, and they broke everything down clearly without rushing us. They made the whole process feel easy and gave us a solid price for exactly what we wanted. I got a 4-tooth grill (star, space, gap, space, heart), my best friend got a 6 piece, and his girlfriend got a 12 piece. All silver. For everything together, it was under $1000, which we thought was a great deal. The molding process took less than 30 minutes, and from pricing to payment, we were in and out in under 45 minutes. They told us everything would be ready the next day, which was a super quick turnaround. Overall, amazing customer service, great quality, and fast service. AND I LOVE HOW THEY CAME OUT! Definitely recommend!

Twelve years later, and the reviews remain a mirror of my own experience. They've moved to a more…read more'upscale' location on Richmond--complete with a security desk sign-in--but the attitude hasn't changed. Back in 2014, they scratched my watch and refused to take responsibility, acting with a total lack of professionalism. I even filed a BBB complaint at the time, to no avail. Stopping in recently, I realized that while the scenery has changed, the management hasn't. I guess 'crime' pays in the short term, but the universe has a way of remembering. Some things never change, and neither do people who lack integrity. The reviews are the proof you need to avoid this place.

When I was in need for a loan to pay some unexpected bills the staff at Eagle Jewelry was there for…read moreme. They also helped with my payments. I wasn't always able to pay on the due dates but they worked with me. Thanks again for the help you guys gave. I'll be back soon but to buy some jewelry not just to pawn it.