I definitely prefer Ace over the other store across the street…read more I've purchased Christmas decorations, paint, pellets, grass seed & shop vac bags here over the years. The store isn't so huge where you're lost looking for an item. And it's easy to find an employee willing to help you find the item you might want. Their selection isn't that shabby. If you're looking for it they probably have it. And if they don't you can always go across the street.

Rude front desk clerk. Very short with any question I asked. Had to pry information from her. The…read moreonly Ace I've seen with no military discount.

Great store with everything you need and convenient for the residents near the beach in Waterford…read more Would highly recommend!

I was in a bind recently and needed a piece of 1/4 inch split loom. When I looked on the web, Ace…read morehardware of Waterford came up as a resource. I only had a limited amount of time so I wanted to be sure they had it and called the store. I was put through to a clerk named Anthony. Anthony told me they did carry it and had it in stock. Since he answered without even checking stock, I was skeptical and asked him if "he was sure they had some". Anthony again told me they did have it in stock. I drove 35 minutes, I didn't have to spare, to their store. The first clerk didn't know what I was talking about. When I mentioned I confirmed with Anthony they had it in stock, he sent me to the back of the store to Anthony. As you can guess by now, they didn't have any. What's more, it didn't appear they never even carried it as there was no place where it had been . I was so angry. It was too late to get anywhere else thanks to their laziness and lack of customer service. I called the store a couple of days later and asked to speak to the owner but was told he isn't here. The clerk I spoke to implied, the owner is never there. I left my phone number and asked to have him call me. That was over a week ago...the apple doesn't fall from the tree, I guess. While overall, I have had positive experiences with Ace Hardware stores in the past, I won't be going back or recommending this one to anyone.

Bait and switch bulk products. I paid $350 for a bulk product. I received a sub par product, very…read moredifferent from what they display out front. What I received was valued at $125-150. The store policy is to blame the vendor, refuse returns or any adjustments. I spoke with neighbors who described similar stories.

What the cashiers lack in charisma and customer service matches their lack of helpfulness. The…read morewoman cashier gets two thumbs down from me.

The service here is good and the selection of items are great for getting beach chairs or things…read morefor an RV. You can order online and pick it up.

Through the magic of Chat GPT and the internet I was referred to Jerry's paint&hardware in Rhode…read moreIsland, USA. I live in Northern Kentucky. I needed a discontinued faucet for my hallway bath, as my old one was now leaking. I talked to Rob (He's very professional.) and he sent me a matching faucet in the mail. It's now installed ,working great. Jerry's paint and hardware has it going on. They made it easy.

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

Awesome !!! SO WELL STOCKED WITH everything. nice PARKING, GREAT help/employees!! Sorry I kinda…read morecrept away to the big box!! The help and knowledge and the stock of everything you could possibly need and the PRICES!!!

I've been dealing with Montville Hardware for 45 years, and they have never failed to come up with…read morewhat I need. They have EVERYTHING!!! Their prices are excellent and their staff is knowledgeable, friendly, and helpful. They go out of their way to make sure you are satisfied. It's the kind of business that is now rare. I can't praise them highly enough.

Fantastic hardware and home goods store…read more The store is our go to before we head over to the big box stores and invariably saves us a trip and quite often saves us. money. I'll always support local business but they make it easy Need spray paint they had it sawblade, they had it birdseed on sale and suet they had it birdfeeder They had it with a great selection plumbing supplies they had Door knob set , screws, carabiners they have it Extensive canning supplies / you get the picture!! I could go on a long list of items we've been able to purchase less than 5 miles from our house and save heading out to a neighboring town service is exceptional. someone says hi when you come in the door and they walk you back to what you're looking for they don't use vaguely point down an aisle They will put on special orders for us when we needed things and had them there within a two days!

I just left this establishment in kinda shock. Firstly I…read morewent in the store to purchase a couple of small hardware pieces. I couldn't find anyone to help me find what I needed so I searched high and low until I found what I needed, which is all fine. I went to the register and placed them on the counter. The cashier asked what I had. I told her. then she asked how much did they cost? I responded that I did not know. she sarcastically said that the prices were right in the front of the bin that I got the items from. then she just stood there staring at me. as a short pause went by. I asked. Do you want me to get the price for you? she said. would you? so I went back looking for the item got the price and gave it to her. she rang me out abd I left. it's not my job to search for prices in the store abd in fact I should have told her a lower price but I'm too honest to do such a thing. in all honesty, I should have just went to Home Depot to spend my money because this establishment has zero customer service. I will never step foot in here again. the woman behind the register is a sarcastic, cocky, lazy employee that should not be working with the public.