I've been a loyal customer for many years and used the store for all my hardware needs. The blonde…read morecashier, Sonjia, began to refuse to ring up my orders. One day I asked why she wouldn't wait on me. She began to berate me and call me names. The same thing happened the next time i was in and she added I was never to speak to her again. I spoke with the manager and explained the treatment I'd been receiving. I wanted him to talk to her about the way I'm being treated. He said that I must have done something to upset her. I informed him that she has waited on me for years with no problems.. I've been merely making purchases and leaving. He said he felt she was in the right and we agreed I should take my business elsewhere. That said, I recommend One Stop Building Supply.

This store is everything that I love small hardware stores. They always seem to have what I need,…read moreand the people are locals who are more interested in their clientele than I have found at many big box stores. After moving to the area recently, my wife and I have needed several things to get our new home up and running. Every time I've walked in, Newport Hardware had what I needed, could find it in their cornucopia of good stuff and were as courteous as you please. The military discount is another bonus. I'd almost make an excuse to go visit this place. I will certainly keep giving these folks my business.

My whole family has been going to this store since it opened. That stops today…read more I purchased a light timer. It came wrapped in hard plastic that you need to cut with a knife or scissors to open. I believe the item was defective. I could get it to work to either turn the lights on or shut them off but not both. I went to the store, with my receipt, to return the item. At first, they stated they got it working and it was not defective. ( They actually got it to turn on an item which I also did). Then they said they could not accept the return because I did not have the original packaging and therefore they could not resell it. I asked how are they going to sell an item that is not working properly. They still refused to accept the return. I left the timer with them and walked out of the store. We will never return. Now I understand how Amazon is so successful.

We wanted to get a few knives sharpened and we learned that Ace has a knife sharpening machine…read more For $7.99 per knife they will take your knife and sharpen it on their machine and be ready in a few minutes. We had 5 knives, so we dropped them off and within about 2 hours, we got a call saying our knives were ready for pick up. The one they could not do was my large Chinese meat cleaver, but otherwise all the other large knives were done right. Great job ! I was able to use my digital coupons and rewards towards this transaction.

This is a large, clean, spacious Home Depot. We stopped there to get a shower head and they had a…read moregood selection of them. The store is so big and there are so many customers and few staff that it really is a self service store. They still have their nursery section open so you can get some colder temperature plants for indoors (mostly). Nice large parking lot.

John and Chelsea in the Garden Department deserve recognition. Over the phone, John assured me that…read morethey had what I needed. In the store, both employees helped me find exactly the product I needed and were friendly about doing so. On the other hand, an employee named Missy (got her voicemail) needs to re-think her vm message, like changing it from "I'll get back to you at my earliest convenience" to something more customer-friendly such as "I'll get back to you as soon as I can." Big difference in just a few words.

My husband and I went to Compass a few days ago to get a refill on a propane tank, we arrived 2…read moreminutes before 5pm (closing time) and they sent us away. The next day, we got there during normal business hours, but since it was raining, they said they could not refill the tank until the rain stopped...so we waited...a bit later, when the rain stopped, we noticed our tank had disappeared.... Someone had taken it, refilled it and put it in the back with other tanks..... What a disorganized setup....Not impressed.....

I drove there to fill a propane tank. The man said he could not fill it because the collar was…read morebent. I wasted an hour. I went to 2 other stores in Wakefield and Narragansett and both were willing to fill it with no problems.

This is the best hardware store, every time I go to Salk's Ace there is someone ready to to help as…read moresoon as I walk in the door, more than willing to help me find whatever odds or ends I am looking for.

Customer service is pretty lack luster. I waited 15 minutes for someone to help me out and no one…read moreever showed. I finally gave up and went to the big store for supplies

This is an awesome place to shop. Old fashioned hardware store which has been 4 generations…read morestrong, If they don't have something they will make sure they get. I see some of these posts are giving not great reviews. Ed P. who would rather drive over the bridges please go they don't need your negativity or your business. They are an all stop shop.

They usually have what I need and can get it if they don't. They're a smaller store so they…read morecertainly won't have the inventory of a Home Depot or Lowe's, but I prefer to support local. And they have helped out the community in so many ways.

A lifesaver here. Late evening and I'm in my Sprinter van needing a small piece of wood to use for…read morea quick repair. Just a scrap piece of think plywood and lo-and-behold, they had a really good bin of scraps here. Yes, they're not free but it was this or not getting a good night's sleep as the previous piece snapped. The store is reasonably tidy and I had no problem working out where things were. The store is massive, same as other Home Depots elsewhere. All the things that you need to build, fix, improve your home from lumber and bricks to garden tools and plants, to actual tools and nails and screws. They even have lighting, cables and appliances. I was very pleased, finding what I needed and being rung up by a nice young lady who didn't question my rather odd purchase. All good here! [Review 1082 of 2025 - 87 in Rhode Island - 24636 overall]

Home Depot in Middletown has the worst service on the planet. Associates will actually walk in the…read moreopposite direction if they see someone approaching. Unfortunately, they are the only source for lots of home improvement items, but if there's anywhere else you can go for something, do it. Smaller businesses that have employees who actually work will be getting my $$$ from now on.

Fantastic hardware and home goods store…read more The store is our go to before we head over to the big box stores and invariably saves us a trip and quite often saves us. money. I'll always support local business but they make it easy Need spray paint they had it sawblade, they had it birdseed on sale and suet they had it birdfeeder They had it with a great selection plumbing supplies they had Door knob set , screws, carabiners they have it Extensive canning supplies / you get the picture!! I could go on a long list of items we've been able to purchase less than 5 miles from our house and save heading out to a neighboring town service is exceptional. someone says hi when you come in the door and they walk you back to what you're looking for they don't use vaguely point down an aisle They will put on special orders for us when we needed things and had them there within a two days!

I just left this establishment in kinda shock. Firstly I…read morewent in the store to purchase a couple of small hardware pieces. I couldn't find anyone to help me find what I needed so I searched high and low until I found what I needed, which is all fine. I went to the register and placed them on the counter. The cashier asked what I had. I told her. then she asked how much did they cost? I responded that I did not know. she sarcastically said that the prices were right in the front of the bin that I got the items from. then she just stood there staring at me. as a short pause went by. I asked. Do you want me to get the price for you? she said. would you? so I went back looking for the item got the price and gave it to her. she rang me out abd I left. it's not my job to search for prices in the store abd in fact I should have told her a lower price but I'm too honest to do such a thing. in all honesty, I should have just went to Home Depot to spend my money because this establishment has zero customer service. I will never step foot in here again. the woman behind the register is a sarcastic, cocky, lazy employee that should not be working with the public.