Working with CashCall Mortgage was an outstanding experience from start to finish. Everyone I spoke to were very knowledgeable and responsive and it was one of the better mortgage processes I have been through. They always took the time to explain every detail clearly and seemed to tailor the best loan options for what I was looking for. I would recommend CashCall Mortgage to anyone who is looking to get a loan. read more

We just got a house loan from CashCall Mortgage - our third one. I have always found their rates are the best. Also, due to being self-employed, having a Bank Statement Loan option was very important. Andrew Brown, loan agent, was very helpful. Kept us up-to-date, and helped the load process go smoothly. I highly recommend CashCall Mortage read more

Just closed my second loan with CashCall Mortgage and couldn't be happier. They made my refinance quick and easy - the process was straightforward, communication was always clear, and I'd highly recommend them! read more

I had a great experience at CashCall! I got referred to them from my neighbor and was able to refinance my primary residence in a very painless and quick process. Would 100% recommend CashCall ! read more

BE WARNED! If I could rate less, I would. Just trying to figure out why Santiago Carrasco, CashCall "employee" cant have the respect to talk to me after running my credit from only speaking to my wife but he never asked for my permission. Only thing he told my wife was an email back saying, "call u back in a bit" What are u a friend!? Handle your job professionally. I'll be dropping you a Google review as well . Not like you care, cuz well; it shows! This is ridiculous But it's truly unfortunate for someone to do that regardless of any situation. I mean, I dont know anything in regards to my pre-approval. Never heard anything. Maybe I didn't get approved?? But maybe I did?? Right! Regardless, communication. You're an employee. Get it down right. And now, I'm getting asked by another person to resubmit all my information, like bank statements, SS etc. when he has my info already, and no notes or account number was generated or input. What did he do with my info. Wipe his ass!?' Run off? Did he go missing? Did I miss something? This is so stupid. Can't believe it he has my info., social security and bank statements? After a hard inquiry, I mean, hard to go do it somewhere else. When u submit for a preapproval n started, or thought u started the process? That company has to finish. I've tried talking to other companies. And CashCall just screwed me for no reason! Thank you for trying to clean up someone's else's crap @Jon M. You are appreciated, but this is ridiculous cuz of 1 lousy employee, now I don't have piece of mind, been shy of a month and simply very unprofessional. And ultimately, no home! read more

CashCall Mortgage - A rep trying to get his attention, and still no reply. So new agent wants me to resubmit all my paperwork - Mortgage Lenders Near Me - Irvine, California

Cashcall mortgage was used for a purchase of a home in CA. Peter, my loan officer, and Jon, my processor, made the transaction easy and smooth. Peter is very knowledgeable and easy to work with and I hope to make him my go person from now on. I am thinking of buying an investment property in the future. He mentioned they offer a no income loan called a DSCR loan that we might use on our next purchase .We used Cashcall Mortgage back in 2017 as well without any problems. I STRONGLY RECOMMEND to call Cashcall Mortgage and speak to Peter. He is always available to take my call or call me back right away when I had any questions. I cannot say how great Jon was to work with and getting my loan across the finish loan from me signing documents to funded. He was always around to take my call and help with any questions during the whole process. My realtor was so impressed that she wants to keep their number too as she was thank you for their service and professionalism. read more

I will not do business with CashCall again. I did a refi with them years ago and I was very happy. I have told several friends, family and coworkers about them. However, I did a refi with them at the beginning of 2021 and I will explain below what happened to make me change my mind about them. After getting my loan, I was told the loan servicing company would be LoanCare. Shortly after the loan funding, I received a goodbye letter saying they were selling my loan and LoanCare was still the servicer. I made a couple of payments and everything was fine. I began receiving phone calls from BSI Financial stating they purchased the loan from One American Mortgage company and saying that from now on I owe them. However, I never received anything from LoanCare or One American Mortgage telling me that they sold the loan to BSI. I have tried to make my payment to LoanCare, like normal, but I'm getting an error. When I call LoanCare they are saying the loan was not sold and I still owe them. Now I have two companies saying I owe them for the same house. I've called both companies, including CashCall and One American several times and no one can figure this out. It seems like an easy fix, someone from BSI should call One American Mortgage or LoanCare and tell them since they purchased the loan, they need to notify me of the transfer. I, as the customer, should not be having to keep wasting my time to figure this out. This is an issue between these major financial institutions and I'm the one suffering. This has been extremely stressful, because I can't get a straight answer or anyone to take the extra steps to help me with this matter. I called today and spoke to a Floor Sales Manager named Nathan from CashCall. He was not very polite and his customer service skills were horrible. He kept talking over me and kept trying not let me talk. Do not do business with CashCall Mortgage!!! read more

I wish I can give a zero star if possible. Cashcall have one of the worst customer service in the industry. With interest rate at an all time low, we decided to refi. I couldn't get through on the phone with a live person so decided to place an inquiry online. Within 24 hours I got an agent (Tony Ly) responding to my request. I wrote back to him and never heard back. Called his direct line and still no response. Looks like he doesn't want my business. Time to go with a company that would value my business. read more

Yes, save yourself months of your time; all the one star reviews are absolutely true. I learned from experience. They will string you along for months and months telling you everything is great, even though it is a string of new names that suddenly take over for the last person, and then they eventually fail to close your loan, even after docs have been drawn and notarized, one, two, maybe three times. This is the most mismanaged group of incompetence I have seen in the industry... Rates and terms look great, but if they can't deliver, it's meaningless. Stay away! read more

CashCall Mortgage - Rate sheet, if you could actually close a loan! - Mortgage Lenders Near Me - Irvine, California

Based on some reviews I saw here, on October 11th I submitted my loan application. Today, October 24th, my load funded. That's 13 days from the day I started the whole process. No points, fees, or hidden cost. A rate that was better than what I expected. I have been through a purchase and two previous refinances and this has been BY FAR the easiest and painless process. And my situation wasn't easy (due to high DTI and Cash Out); I almost never tried because I was so sure it would not get approved let alone finish in under two weeks time. Based on my experience, I would like to recommend the awesome person I worked with: Minh Nguyen minh.nguyen@cashcallmortgage.com 949-535-9636 Minh was professional, clear, honest, and very responsive. It was also a pleasure working with his loan processor Edgar who always got right back to me when I emailed. In fact, they were so quick to reply to my emails that I only needed to talk to Minh twice, once after I submitted my loan application, and the second call was to tell me my load had funded. Together, they made what I thought was the impossible happen. Doing a refinance can be highly stressful, so it really does matter who you work with. I have no problem recommending Minh and would do another loan with him again if I ever needed one. So even if you're hesitant as I was for whatever reason, give Minh a try. If anyone can find a solution, it would be Minh. No pushy sales pitch, just honest options for you to decide on. An overall very good experience, highly recommended!! read more

We recently closed on refi through Cashcall. It was the most painless and expeditious process. We were pleasantly surprised. Rudy Crawford was our mortgage loan officer and all of our e mails and calls were returned within 2-3 hours . We started the process on 3/20 and closed on 4/10! I've seen some negative reviews and that must be dependant on who your loan agent is. Rudy was very efficient. His number is (949) 535-9633. read more

CashCall Mortgage - Mortgage Lenders Near Me - Irvine, California

AVOID THIS LENDER LIKE THE PLAGUE! If I could give them 0 I would. They are by war the worst lender I have dealt with in my entire life. I have bought and sold more than 6 homes so far and never have I dealt with any lender as incompetent and unprofessional as them. I started out application on a condo we purchased last year . Lenders are supposed to order HOA documents as soon possible(within a few days) escrow opens . Bottom line, not more than 3 weeks after which is past the 21day due diligence period. Anyway, sat on the loan, no communication after the initial few days. This a 45 day escrow. They waited until 3 days before the 45th day to order more documents long story short until the No wonder they have a C rating with the Better Business Bureau and they are not Accredited by them. ! FYI: This is a late post. read more

After specifically asking Jorge NOT TO RUN MY CREDIT, he did it anyway. Be careful. They LIE. Do not give them your SSN (which they ask for immediately) as they will HARD pull your credit, which will last 2-years. I even asked a supervisor to remove the pull, and they agreed, but NEVER REMOVED it. Complete slimy LIARS. RUN AWAY NOW. Oh, and CashCall: if you remove the hard pull, I will remove this truthful, yet rotten review. But doubt you care about your despicable reviews anyway. :( read more

Loan#6100276623 Successfully refinance my loan 3 times in the past with CashCall Mortgage. Current Credit score avg. 800, full time emloyee with same employer for last 12 years. Salary above $100k per year., current on my primary and secondary home. Assets over $1mill. Called CashCall and asked for Dave Winslett, whom I've worked with in the past to handle my refinances. I was informed that Dave no longer works at Cash Call- and Jeremy Escobar would be my agent. I proceed with Jeremy on submitting my 1st application. A week later, I was informed by underwriting that my refinance loan was denied due to a credit report , not updated to show my loan is out of forbearance. I was told to reapply a month later once credit report is updated. 2nd Application with CashCall, same agent resubmitted my application. Once again, underwriting denied my application because Experian credit report had not been updated . I contacted Experian and went online to file the dispute. There was nothing to dispute , since Experian showed it is current . I took snapshot and sent it to the same agent. He said my credit report must have been updated since last time and to resubmit for the third time and he reran my credit report showing everything is clear and credit is clean, 800 avg. score. My loan is below 50% LTV, excellent credit score, meets FHA/FNMA requirements, and prior 3 successful refinances with CashCall- agent was able to waive the min. loan requirement. Very Low risk loan and 2 years worth of cash reserves. At the same time secondary property is generating income and already refinanced and funded during the same time as 1st application, minimizing less risk if any. 3rd application, denied by underwriting due to a prior forbearance. Sept 08, 2020, Jeremy's persistence that underwriting should accept my application to move forward has been approved by Director of Underwriting . However still concern about loan closing on time, Sep.23 3020. Good luck to those that had forbearance placed out of precaution . Will keep community updated with this loan. read more

CashCall Mortgage - Email-reponse - Mortgage Lenders Near Me - Irvine, California

The best customer service in the whole of Southern California. Me and my husband searched and tried to refinance in 2015 and Jennifer Roman helped me got a refinance even with challenges in our credit. Again 2019 June Tamara Pendergraft and Way of cash call has superseded all other offers, even my current loan servicing company. Go to cash call for all your mortgage needs, their very courteous, resourceful, honest, not sneaky (like the others) and the best thing is they return your call right away. read more

Simple, straightforward with no hidden fees. WAY better than Rocket Mortgage which was the polar opposite

My husband contacted Minh Nguyen from Cashcall to help with a mortgage refi and so far, we are very pleased with Minh's customer service and effort. Very attentive, patient, going out of his way to do what's best for our situation, prompt replies, and so far - delivers what he promises. We are very close to closing our refi and will update once we are done! So far, I would highly recommend anyone who needs a loan or refinancing to contact Minh for inquiry! UPDATE: As promised, I would write an update once we are done with refi. Everything went smoothly and Minh was pleasant to work with throughout the process. If you decide to go with Cashcall, don't forget to contact Minh, he will not disappoint you. read more

Horrible customer service, very unprofessional escrow officer. Initial person was very nice but after 5 weeks of the waiting game we decided to use our current loan carrier Rocket Mortgage and in less than two weeks are signing. Do not waste your time. read more

I originated a 5% down / standard loan with CashCall in mid 2016-- purposefully avoiding an FHA loan so that I could drop mortgage insurance once I reached 20-25% equity. The setup went fine and the interest rate (thanks to Janet Yellen) is good. However the time to drop PMI has come, and Cashcall is showing what a piece of @#$?& company they are. The market has risen, and I've made enough payments and improvements to the property to reach 25% equity-- but now I'm now stuck in a cycle of idiocy, trying to obtain a review and appraisal of my property. Cashcall has been stringing me along with 30-day response periods, letters, and service agents that don't know what they're talking about. E.g. - "you can't drop PMI sooner than 5 years" (Yes you can. You just have to have 75% LTV rather than 80%) "Fannie Mae won't accept a BPO appraisal in California." (Fannie Mae is a federally backed institution with uniform standards for the entire country) "The formal appraisal cost is $580" (Fannie Mae's own website says a BPO is $150 and a restricted one-unit appraisal is $325). While I'm frustrated that CashCall seems to be employing stall tactics in hopes the market declines... I doubt they're coordinated enough to actually implement such a strategy. They just employ num-nums whose lack of knowledge and screw ups can cost you thousands of $$$. Beware. read more

It was great going through Cash Call lending company! Our loan officer was Justin Burt. He was always available for questions and answers. He made sure the loan was smoothly being processed. He is a loyal worker and understands the importance of open communications. The loan closed as promised! Thank you also to Everrtt Lamkin who made the loan going! Thank you team for a great experience. I will refer others to Justin....his personal cell is (714)-425-6958 great service and fast! read more

I called them at the recommendation of a co-worker, as I wanted to look into refinancing my house and didn't want to spend any money. Within 15 minutes, the loan agent was able to do a comp search of surrounding properties and deemed my place eligible for a no fee loan. This place is highly organized and moves quickly. Within two days of my call, I had the appraiser out to the house and within 9 days I was signing papers, and it funded 4 business days later. Within one week, after funding I received the escrow pad check. The rate I got was more than half a point lower than the Big Bank (WF) and a quarter point lower than an independent broker (referred from a friend). If I had questions, I could call the loan agent's cell phone or the jr loan agent phone. I never waited more than 10 minutes for a response. I highly recommend this company. read more

The crew at CashCall were superb! Everyone is helpful and friendly, and mostly: efficient! We got it done in under a month and we're happy! You'll be glad you called! read more

CashCall Mortgage - Our home - Mortgage Lenders Near Me - Irvine, California

I put a legit complaint here and for some reason Yelp removed it...I see my name and pic and yet for some reason I've been censored! Because I was telling the truth???? Hmmmm read more

The process with CashCall was relatively simple (if refi can be simple) and even tho it took a little longer than expected, we kept our initial interest rate. That's what really mattered. Brent was our agent on this refi. Thanks CashCall! read more

I had a great experience refinancing a few times a few years ago but found out that my contact person is gone and this company is not what it used to be. I contacted someone whose name I found here last October and I was specifically asking for the current rates. He initially responded to me but stopped doing so and would not disclose the all important detail re whether he was quoting me a 15 year or a 30 year loan. Isn't that a basic info you give to your customers unless you're trying to pull a fast one on them? I tried to explain to him via email that it's not that I don't wanna call him but I work night shifts so I could not get around to calling him yet but would he let me know the current loan terms before we spoke? He stopped responding. read more

I would like to relate to you my cash call experience that just completed yesterday. I applied for a refinance loan with my credit union who I have done business with the last 12 years. My loan I would consider is extremely easy and clean. I have great and all of my documents. After getting messed around with them and telling me I was approved we just had to go through the process I was a day 16 and told it would be taking approximately another 20 days. They told me my loan was going extremely fast because I had everything in order. I have to say I was very irritated and I was driving home and heard a Cash Call commercial for the refi no cost mortgage loans. When I got home I gave them a call. I spoke with Steven Floyd 949 535-9681 at their Orange office. He was extremely helpful listen to all my information told me that they would be able to do my loan in about 15 days. By the end of the phone call I was preapproved and they lock in my rate. This was a Friday night at 5:30 PM he told me someone would be getting in contact with me on Monday. Within 15 minutes I had entire set of docs emailed to me and I was able to do online sign to be able to open the loan process. On Monday just like clock work I received an email from Monique Sanchez she was assigned to be my loan processor. In her welcome email to me she let me know there were two pieces of data that she needed and if I could email them to her she would be able to continue with the process. She had me in contact with the appraisal company within 24 hours and an appraiser was at my home within two days following that. Monique is a woman of few words her emails were always directly to the point short and precise. She never asked for one unnecessary piece of information and never asked me to resubmit something twice. She always responded to emails within 24 hours many cases with in hours. I would get emails from her time stamped at 10:30 at night to one in the morning. This woman was diligent and she knows her stuff. Whenever I asked her question she would respond promptly with a truthful answer. She was AMAZING. The appraisal company that they used was very polite and efficient. They showed up exactly on time and when they said they would. The same held true for the notary that they sent to our home. He had excellent communication with us. He was at our home 10 minutes before the appointed time and extremely professional through the entire process. My loan funded in 13 days that include a holiday in between there. It recorded on the 14th day and my process was completely finished. I can't say enough amazing things about this company. I forgot to add one extremely important thing my loan at the credit Union was going to cost me $4800. My loan with cash call cost me zero for the exact same rate I would highly recommend giving Steven a call if you are looking for a loan. I'm not sure of their process but if you can request Monique to be your loan processor you will fly through the process. Now remember you have a part to play in this too. I had all my documents ready and whenever they ask for something I had it emailed back to them within hours I didn't make them chase me or play email tag. They are a tremendous company that works extremely efficiently. I was talking to a friend who told me that after October 8 the Feds are putting some new guidelines in place that might slow the loan process down a little bit. They want to allow people more time to review documents etc. so if after this date your loan takes a little bit longer it may be the fault of the feds and not cash call If you want to get a no hassle fast loan give them a call. I am sure glad I did. Thanks Don read more

Gave these guys a call to try and refi a property. They advertise no hidden fees, no obligation and no up-front costs. Cash Call Mortgage (NMLS# 128321) aka: Efectivo Ya, Excel Mortgage, Impac Mortgage Corp. Correspondent, Impac Mortgage Corp. Wholesale When you call them it's a whole different story. Mark Prieto (#2093248) answered my call and tells me he can cut my payment in half with no closing costs and no points. They were advertising 1.99% @ 15 yrs with no closing costs and no points. Before I fill out an application he asks me what my credit score is and I tell him 800+ and tells me he doesn't believe me. Should've ended everything there. Filled out an application after he quotes me a payment of less than $500 per month. Asked him 3x if this was absolute and he says yes. The next day he calls me asking for $4100 down to buy down the rate from 4.00% to 3.25% but can't explain what the down is for. Aren't you the expert Mark? You're the professional so act like it. These guys are classic bait and switch. Told this fella Mark to cancel everything and he still sends me an application to my residence. This guy is more interested in his commission than helping me lower my monthly payments. Thanks for wasting my time Mark. You have no integrity. You're a glorified order taker! read more

Horrible company to work with. I so regret doing a refi with them. I am willing to do a refi and pay a higher interest just so I dont have to pay them anymore. read more

Looking for a great experience when shopping for a mortgage loan or refinance. I would highly recommend Brent Young. Unbelievable customer service with a personal touch. He cares about you and makes sure that you receive the best service, bar none. Brent is transparent all the way through the entire loan process and will not hesitate to answer any questions you may have. It was a pleasure working with Brent. Please ask for Brent Young if you're considering doing business with Cashcall mortgage. Trust me, you won't regret it. This is from personal experience. Will definitely work with Brent Young anytime. A happy, satisfied client, Hue Y. read more

I believe every company has great people and not so great people and that can either make or break a business. I personally have dealt with Cashcall twice now and have to say both times have been great however, this time working BART KOLBER has been amazing. He makes you feel like a good friend that you have known for ever just after a couple of minutes. When you talk to Bart there is NO pressure at all!! He's truly a great guy and I would only deal with Bart Kolber to assure you an excellent experience. On top of all that he smoked the competition in rates and we closed in under 10 days when the credit union said 45 days. Give him a call even if your just inquiring as he will take great care of you!! Bart Kolber -work line- 949 535 9624 Cell - 714 408 5666 read more

Started a loan beginning at February did all the signing and for some reason had to resign beginning of March. My loan was to have funded per the loan people on several different dates and now no one is returning phone calls or emails. Communication is horrible and it's very uncomfortable to say the least that these people have all my private information I can't get a hold of anyone and my loan hasn't funded. read more

CashCall loan agent RUDY CRAWFORD was awesome! Started the process on March 4th, and they funded on March 25th. Highly recommended! Call Rudy at 949-535-9633. read more

Decided on these folks for a refi. Signed all the paperwork over a month ago and am having the same experience as others here. The put a recent hold on funding their loans long after all my paperwork was complete and did not notify anyone, so payments with my existing lender are now delinquent. No one will speak to you and email responses are canned responses. My credit report can now be affected and now I have to make a double payment after I was promised those payments were "covered". Horrible service and communication given the level of these transactions. Beyond disappointed with the lack of accountability. Inexcusable. read more

Nai Chao-Wakefield my loan processor was great. Always on top of things and responded to my inquiries usually in minutes. What can I say she is the best. Jeremy Escobar and Yuki Hoang were also great. I closed in 3 weeks with a great rate. Don't look anywhere else for a refinance or mortgage but Cashcall. Ask for Jeremy, Yuki and Nai. 5 stars all the way. read more

You will get better service with another company. This year I have refinanced 7 loans. The rates and fees at Cash call are good but can be matched at other lenders. The service at CCM, on the other hand has been awful. I'm now 57 days into my final refi with these guys. In the meantime I bought and closed on another new house with another lender in 30 days. read more

This review is for a mortgage refinance initiated 2 months ago. Pros: -- Competitive rates -- Locks in rates -- No closing costs -- Quick quotes and review in the *beginning of the process Cons: -- After we received approval and we thought we just needed to sign to close, something came up. Our loan officer contacted did some research. We offered to help with research to resolve any confusion, since our loan officer had said she'd "exhausted all of her resources" and she had "40 other files to review; unless we could find [what she needed], nothing else she could do." So we offered to help, did our own research, found and gave her the information she needed. Then we got a vague update that our file went to the Credit Policy Manager. We kept asking what that meant, if there was still an issue, and the likelihood of getting a final approval. We had to keep following up, and when we got updates, they were vague, such as the manager just came back from convention; that end of the month was too busy, other files to close. -- More than a month had elapsed since the projected closing date, we finally got a clear update that our application was denied. -- Halfway or so through the process, a couple of phone meetings that we asked our loan officer to make, but we had to initiate because we didn't get a call or a call back. One of them I had to leave a couple of voice messages and emails as reminders. When I heard back, family was the reason, so we tried to be understanding. A friend advised that maybe we should find another lender because the excuses seemed unprofessional and suffice to cause a red flag. -- We had to wait, led on with vague updates that the file was under review, whatever that meant, it was never clear enough​ for us to do anything other than wait and follow up. After weeks of going back and forth for updates, mortgage rates had risen, we felt stuck since we thought this lender had already locked in 3.99% for us 2 months ago for a 15-year fixed mortgage. --- We could have refinanced or at least locked in a similar​ rate with a lender whose broker had pre-reviewed our file before telling us we were approved, whose process was more transparent. Other info: -- If it weren't for our friends who referred us, we wouldn't​ have considered this lender. Unfortunately, the agent who helped our friends had already left; they also had a different loan officer. Our friends seemed satisfied, but we are greatly disappointed. read more

The biggest bunch of incompetent scammers ever. Stay far far away from these band of idiots. I started my application in May after one of their "reps" duped me by telling me he could place my loan at a better rate than the hard money lender I was working with. The next 2 months were torturous. The original rep, Joe Tejada was fired or demoted... can't get a straight answer. The next rep on my case just never called me back. After contacting Paul Bae, the manager, I was put to someone else who attempted to complete the process but inevitably was handed back to Paul Bae. So during 3 months of back and forth, I lost the original loan because this supposed loan was in process. Now, the firm refuses to give me back my documentation, including sensitive dox like tax returns and bank statements. I am going to hire an attorney next week and file. Horrible experience from start to finish. read more

AVOID!!! (Unless you don't mind your closing date indefinitely extended) Friday: all paperwork was signed and we were assured funding would take place Monday morning Monday: Funding didn't occur due to problems with the insurance. Fine, stuff happens, so they get an extra day. Tuesday: Funding didn't occur - no reason given Wednesday: Funding didn't occur - no reason given Thursday: Funding didn't occur, no reason given. After calling a manger, I finally got a call from the processor, who gave no reason for the delay. Friday: Last day before the sale would be rescinded due to lack of funding. Funding finally took place, but after a lot of pressure was applied by all parties. Who knows how long it would have taken otherwise. We literally went down to the last day before the sale would be cancelled. My realtor, who has 25 years experience in the industry, said this is the most unprofessional lender he has ever seen. Couldn't agree more. read more

I just closed today on my amazing investment property in La Quinta. I own a business so my personal tax returns aren't great. However I have great cash flow and a good credit rating. Well I heard the ads and thought let me give this a try. Started the process with an INCREDIBLE GUY, FRANK DAKAR who truly was committed to seeing this process thru. He then handed me over to my loan processor smith INCREDIBLE GUY ROLAND NG. They made this happen in 27 days!! I am the proud owner of this stunning turnkey 3 bed 2 bath with swimming pool gorgeous corner lot! You know the saying "If it's to good to be true it probably is" well UNTRUE. Easy process and I can't sing FRANK AND ROLAND. Do yourself a favour work with cashcall and work with these 2 gentlemen read more

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I saw a CashCall ad either on TV or online. In researching the company, I stumbled across these Yelp reviews for the Orange, CA office. Minh Nguyen was specifically recommended by at least two other reviewers and given 5-stars. So I contacted him directly. (949-535-9636 Minh.nguyen@cashcallmortgage.com) I've been trying to get loans for years. I continue to be "punished" by banks and mortgage companies for getting whacked during the recession. I have very good credit and everything about my situation screams "low-risk customer." They would tell me they could do it, I would give them a ton of personal financial information, just to be turned down for the very thing I disclosed to them before I handed over a single piece of paper. Minh listened to my situation and told me about a new loan program that was specifically for people like me called an investor's loan. No cost to me to do two cash-out refi's. Not a penny. (That said, expect to pay a higher rate for this kind of loan.) We ran into a couple of snags. In part because it's a new loan program that the loan processor was not familiar with. In part because some things were not managed as well as they could have been. (I'm a former project manager and this drove me crazy.) in fact, they were not going to do one of the loans. I pushed the issue and Ana, the loan processor, went the extra mile to get it back on track. But, if I hadn't pushed... I could deduct a star for the snags. But, Minh and Ana remained patient even when I lost my cool. And here's the bottom line: In under 2 weeks, CashCall completed two cash-out refi's. TWO weeks. TWO loans. Who does that? You can see from some reviews that not everyone has had a good experience with CashCall. There are myriad reasons, but who you work with is critical to the success of the loan process. Minh Nguyen will do everything in his power to get you a loan. Call him; he's the guy you want to work with. His direct line: 949-535-9636. read more