The whole team was very helpful in making our first time home buying experience very smoothly with their knowledge

Santiago Financial Services is Fabulous! Cindi and her team are professional, helpful, knowledgeable, and great to work with.

"I've been working with Cindi and the team at Santiago Financial for over 3 years, and they've been nothing but incredible. Always professional, efficient, and truly dedicated to their clients. Cindi makes every transaction smooth from start to finish. Highly recommend!" read more

Cindi Lilly is incredible attention to detail, great to work withnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

I am a local mortgage broker in the city of Riverside and I have been doing business with Santiago Financial for about 3 years. I have closed over ten transactions with them. We have closed all of our loans and have managed to help our clients obtain affordable housing. I would highly recommend Santiago Financial and Cindi Lilly she is the one of the best processors at Santiago Financial. read more

Yolie was wonderful. She was professional courteous and friendly. Highly recommend! Pauline read more

I had a great experience working with Santiago Financial. They were professional, responsive, and took the time to clearly explain everything instead of rushing me through the process. Communication was solid the entire time, and they actually followed through on what they said they would do. read more

I have to say this is one of the most professional groups I've worked with. I can say I will ever look for anyone else when I look for my home purchasing or selling needs. Thank you so much for all your help, and I will definitely say I appreciate Colleen as a benefactor! read more

Cindi is great and responds in a timely manner. She has helped me out several times and has always taken care of my questions.

Cindy Lilly was easy to work with. She got my paperwork processed very quickly and I got my loan in tecord time. I would work with her again in a heartbeat.. read more

I just want to send a big thank you to Diana! We called around to a couple of places with no luck but, finally after speaking with her, we had all of our questions answered. She was friendly and very knowledgeable, able to point us in the right direction. Although we aren't ready to purchase just yet, we now know what to expect and definitely where to turn when the time comes. Thank you Diana, we just had to give you a quick shout-out! read more

Lisa Rassmy spent over an hour making sure my questions were answered regarding my policy. She was working hard to make sure things happened quickly and efficiently. Thank you Lisa for your hard work! read more

I appreciate the attention provided to me by Joanna Romero, her professional service and rapid response was so valuable to me and my clients. Thanks so very much! Ariel Gutiérrez read more

Absolutely the worst company to work with. Our escrow was to be a 30 day escrow and it took them close to 75 days to get it closed. Daisy claimed to not have received my documents for more than two weeks right off the bat. I had to stay on the phone with her and then she said oh, now I see them. There was no sense of urgency what so ever and honestly if you can use anyone else please do so you don't get screwed. Even after loan docs were signed it took 10 days for the lender to fund the loan. After it was all said and done, it cost us an obscene amount of money due to the time it took them to do their job. When I complained about having to get the same document done three different times because Daisy didn't ask for the proper wording the first two times, I was told not to speak to her that way instead of apologizing for her ineptitude. Not only did they not perform in the proper timeframes, she had no customer service skills. My advice, FIND ANY WHERE ELSE TO GET YOUR LOAN DONE AS THEY ARE HORRIBLE. read more

I was so happy with Joanna's excellent advice today! We're just starting our home buying process & she answered all our questions! We feel more empowered & equipped, definitely looking forward to working with Joanna in the future! Thank you for being so great! read more

I spoke with Daisy just recently and she was so helpful and knowledgeable, she answered all of my questions that I had as a first time buyer. I recommend her for her customer service and patience. She went above and beyond to help me understand and process this new commitment. Santiago Financial you need more people like her to help us as first time buyers. read more

I am so impressed with the high level of customer satisfaction Santiago Financial extended me while I was faced with a home insurance policy issue. I reached out to Lisa Rassmy for her expert assistance in my matter and within the same day my matter was resolved. Lisa engaged herself to make certain that I was taken care of and that my concerns were met and finally resolved with a positive outcome. Lisa and her team at Santiago Financial are dedicated to customer satisfaction and to any homeowner, that is GOLD! I highly recommend the highly trained personnel at Santiago Financial for your financial needs. Thank you Lisa for a great outcome and experience! read more

Cindi Lilly went above and beyond to help me with the purchase of my home. She answered all my questions with patience, not once making feel at all that I was a bother. She spoke to me with kindness and explained everything to me to where I understood the entire home buying process, she never once left me in the dark. I appreciate her time and everything she has done for me and my family. It means the world to me, and I can't thank her enough!! read more

AVOID at all costs, RUN AWAY!- This company illegally pulled my credit. After coming up with a game plan and explicitly asking them not to pull my credit until I say and they turn around and do it anyway. Called to talk to the manager about it and she never returned my call. I Reported the situation to the Business Consumer Alliance and they won't even reply to them - They refuse to reply to anyone. They literally couldn't care less about the customer and what they want - THEN come to find out the "loan officer" was going to give me a "hard loan" that had a large interest rate - The lending office I ended up going with offered me a rate at 3 percent less than what these clowns said - The "loan officer" wasn't even going to give me the proper loan! So it all worked out I guess except now I have a pointless inquiry on my report - Stay away at all costs - They have no clue what they are doing and lack respect and integrity for you the customer. All these good reviews, make you wonder what they were able to get past all these decent people looking for a loan?! Absolute trash, stay away. Zero stars. read more

Quiero elogiar a Diana Fernández. Ella nos ayuda mucho . Ella es muy amable y servicial y la recomendaría.

I called the office, spoke with Daisy Thank you so much for your hard work, very professional,efficient, and exceeded my expectations. I am a first time home buyer. I will work on gathering all my conditions to get the process started with her. I highly recommend her an hope to work with her soon. read more

Daisy Garcia was a true SuperStar and I especially appreciated her responsiveness & clear communication throughout the process. She followed through on every question and the knowledge she shared made me feel like I was heard and that things were being taken care. I will forever recommend Santiago Financial because of my experience with Daisy! read more

Cindi Lilly is professional and knowledgeable lender that takes care of your client's. Not a better lender in the business.

Let me save anyone reading this some time: RUN AWAY from this company at all costs. I had the worst experience with this company. My fiance and I were trying to buy a mobile home. We both have excellent credit. These stupid people only sent our application to one crappy lender: 21st Mortgage. I called around and found that they are THE worst lender out there. They refused to send our application to Triad or any other lender because we didnt have "installment history". We went elsewhere and were accepted by Triad. The other broker was able to get us all set up AND they arent going to charge us a $5,000 broker fee. Why pay $5,000 for them to do basically nothing and not fight for their clients and be perpetually uncontactable all day. The second time they gave me another loan detail they got the address of the property we were going to purchase wrong. Their loan details are also very very vague. They basically do not break down any of the very many costs associated with purchasing a mobile home. The people working on the loan were Cindi Lilly and Diane. You both suck ass. Save yourself some time and headaches and go with another broker because Santiago Financial couldnt give 2 shits about your potential business. In the end it doesnt matter because by not working with them we are saving $5,000 in broker fees with a broker that isnt charging us a broker fee. Suck it, Santiago Financial. :) read more

Avoid using this company at all costs. They will make it sound like they are one of the only lenders for manufactured homes, which couldn't be further from the truth. Every single person working for this company is so far beyond incompetent, its mind boggling. I can't imagine being this bad at your job and still having a job. They nearly cost us the purchase of our home due to their negligence and incompetence. Specifically, Cindi Lilly and Sara Laun. They made the entire loan process as difficult and painful as possible, over the course of 7 weeks, for what should have been a 30-day escrow. Costing us thousands of dollars and a month of our time and 3 extensions on our escrow. We wound up going a different route, finalizing escrow in ONE day and paying just over a quarter of their lending rate. I guess it all worked out really well for us in the long run, since they didn't get a dollar of our money. After jerking us around for 6 weeks, wasting theirs, the lenders, the sellers and ours time. But this is your word of warning. Use ANYONE else. read more

I wanted to give Cindi Lilly and her team a shout out and tell them how grateful my buyers are for helping them with this transaction. Ive been selling mobile homes for 10 years now and refer all my clients to Cindi.She does a great job at keeping everyone in the loop and helping the process run as smooth as possible. I reccomend Cindi to anyone out there who is getting a mobile home loan, she fights for her clients and makes sure things get done. Thanks again Cindi! read more

I work with Santiago Financial and have always had a great experience with them. They follow through and are responsive. They also offer options that not all other lenders can do. Great service and great products. read more

Joanna did a great job helping us our pre-approval this week! We have never purchased a manufactured property before so we had plenty of questions, all of which she answered without hesitation. We appreciate her time & patience and are thankful for walking us through the process. I 100% recommend her services! read more

Diana Fernandez, has been wonderful through the loan process. She has been quick to return my emails with answers to all of my questions. Her professionalism and her attention to detail has been highly appreciated. Thank you for all your work and support through this process. Diana Hernandez read more

Had the worst experience with Diana they ask mesk me for the documents over and over asking me for the same stuff they have a very bad service they pry approve you and at the end they said that u are not approve not recommended they just wast ur time they need more experience read more

Very poor response time, kept asking me for the same items over & over, still no refinance after 90 days. Do not recommend them.

Customer service by Joanna Romero was exceptional. Very professional and helpful. She was able to help me get my client's application completely filled out and sent out to under writing. I recommend Joanna with any one's loan application. read more

I was the listing agent on a transaction cindi processed. We had a smooth transaction leaving both sides pleased with the service. She was amazing!! read more

I had a great first experience with Santiago Financial. The Loan Representative Colleen Belt, was so helpful and knowledgeable throughout the transaction and I appreciated her patience through it all. I would definitely recommend using this company for your Mobile/Manufactured Home needs! read more

I enjoy my working relationship with Santiago. They have a number of Rockstar's but a quick shout out to Daisy, Savanna, Joanna, Javier, Shannon and Colleen. I'm sure I missing others but you are all amazing! Keep it up. read more

I am a realtor and actually do not find it necessary to post reviews but the experience that my buyers had in choosing Santiago Financial and their loan officer was Shannon LeVay was by far the WORST service and overall experience that I have seen in my 60 years. It took her over 2 months to close and I could see the emails coming through and the buyer providing and responding to her. Then she went missing in action for a week and a half! Gave no updates to me as is standard is a real estate transaction. Does not answer calls, no response from emails. Asked the buyer for the same documentation over and over again. The lack of her service resulted in the elderly buyers having no place to live. The nightmare of a lifetime, no doubt. read more

Santiago financial just recently closed a Mobile Home Loan for my client from Concord, CA. From my first call to closing, Shannon Levay assisted by Andrew had been very helpful and very professional. I definitely recommend Santiago Financial for a mobilehome/manufactured home loans. I rate them over ***** Zeny Manalo Realtor/Loans Realty Group read more

I purchased my home in November.... I was very happy,Shannon she was very helpfull. We looking after us all the time... Thank you read more

We are very grateful to them for all their effort and dedication they are the best when looking for loans for mobile homes, I personally recommend them a very serious and very skilled team Thank you all your team and especially for Sarah and Chris Belt for all the professionalism. read more

Irresponsible team. Didn't pick up my calls for a week. DO NOT do business with this company. read more