I absolutely love this place! I came here March of 2020 to get a new car as our old one wasn't…read moreworking to well and left with such an amazing experience, they really work with you to get a car as I was there literally all day long and they always have an amazing car selection. The mechanics, especially Donnie, go above and beyond to get your car fixed at amazing prices as well! They also only charge 15$ for oil changes if you purchase a vehicle from them! Melissa also works with you on your monthly car payments if you've been affected by Covid-19 and other financial situations in anyway. Would definitely recommend this place to others!

We went in today and purchased a 2011 Chevy equinox. I believe it was Kelly who helped us! We had…read morean amazing experience here. We had worries going in to finance a car but they made it easy and stress free. Also he seems like he genuinely cares and that was awesome. I absolutely recommend them, I'm very glad we came to Hylands for a car. Thank you so much! We love our new car and we couldn't be happier!

I had great customer service from Mandi. One of my friends needed to set up an account and she…read morehelped us out step by step. Mandi was has a great personality very helpful and I would recommend ACE to anyone.

Mandy is super...class customer service...in a world that seems to have devalued compassion and…read moreforgotten how and why it is that the friend in need is a friend indeed. She emulates the kindness that is worthy of admiration. To do so in an environment that can be frequented by the seemingly static public so indignant , impatient and self important enough to stress the wrinkles out of Mother Theresa....well, you get it. I'm impressed. William Shindler Eugene, Oregon

Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

The Old guy in the wheelchair in Its a Wonderfull life would love these guys! Firrst off when they…read moretell ya if you're unhappy with your loan before 30 days of signing papers bring back the money borrowed and be released ! They forget to mention to have the exact check they printed for you in there office ! There money cash no good . Then read the very fine print in the APR . 34 percent a month on that loan adds up quick to a lot of damn interest you're paying . 1500 $ borrowed and over 10k paid so far Wtf right? But that is also due to them putting there personal charge of an unknown insurance company on the rig you use as collateral . Your insurance which I have full coverage with Allstate is not adequate enough and if ya dispute there charges they will garnish you the amount they overcharge you ! Please read there papers thoroughly and if at all possible find someone else ! This dang place is wrong ! It's wrong what they do for no other reason than greed ! And I hear greed is kind of a bad way to go about your life ? I may be wrong but I could Never do what they do for a living !

Great amazing woman. Fast, efficient, understand and supportive. Been through hell and back with me…read moreover the years with the loss of my mother. My electric going out. Just all around great company.

I have loved the customer care at the Albertson's branch and transferred FIVE of my accounts to US…read moreBank because QuickBooks was horrible with my old Credit Union. It was a big headache but worth it to move them all. HOWEVER, I just realized that the US Bank online and mobile services DO NOT INCLUDE A MEMO FIELD for checks, deposits, or transfers! OMG I can't believe there is NO MEMO FIELD! I don't want to have to move all my accounts again but this is just not o.k. WHEN CAN YOU IMPLEMENT A MEMO FIELD FOR EACH TYPE OF TRANSACTION?

I went to this branch to set up a new account with U.S. Bank and Danique was so incredibly helpful…read moreand easy to talk to! She had a great sense of humor and made me feel really comfortable! I will definitely be going back to see her for all of my banking needs.

Banked here for years in Eugene and Salem with no problems . Auto loan ,no problem. The website…read moreis pretty good too. Couldnt get a real estate loan though ,they are so picky about income source which is understandable..

Trying to get a reasonable answer from this place is like being trapped behind a horse in a…read moreroundabout. It keeps moving, it keeps producing something, and somehow you are still exactly where you started, only now the air is worse. Help is not really on the menu here. You get rules read over the top of you by people who have already decided listening would be an unnecessary complication. There are rules on the website, rules on the forms, and rules the people on the phone cite with the confidence of a priest rattling Latin at a smoke alarm. None of them appear to match. Point out that the rule being repeated does not apply and they do not stop to consider it. They just repeat it louder. Every person I dealt with was detached and reeked of condescending deafness, armed with a different laminated fragment of whatever policy they decided was in force that day. Their own form asks how many months you want to skip and offers you a 1 or a 2. Pick the 2 and they deny you for picking the 2. All that smiling language about Credit Unions and helping members turns to BS the moment a payment is late. The friendly little facade comes off, and suddenly you are dealing with just another bank that couldn't care less about your financial problem, trust me, make no mistake, because to them? it IS your financial problem. They make it perfectly clear that nothing you say matters unless it's "yes, I can make the payment now." Otherwise it's "let us know when the financial problem goes away." Be careful not to fall into a hole here. What looks like a helping hand may turn out to be a shovel.

I am looking at all the negative comments on here and most are about the interest. You know the…read moreinterest rates when you signed the paper work. Then slam the company for it. My husband and I have been using them for a long time. We use them mostly for holiday loans and a few cars. Right now a pick up. Yes they are high interest it's up to you to take care of your credit so you don't have to use them. We unfortunately have been the victim of plant closures so our credit went south. I was injured and disabled this time so it went south again. I say we have been using them for 20 years off and on. I have always been treated with respect. I won't let them put me on a auto withdrawal because we have to make late payments sometime. We live pretty much paycheck to paycheck right now. But I will use them again when needed.

I will never ever ever use these guys ever again!!!!!! Went…read moreto trade in my car found out they were charging 30% and the company I was going to try and buy from were dumbfounded we were being charged 30%. The rep was rude to the people I was trying to buy from. These guys dont even rate 1 star Id rather give -10 stars!!