I lived here for almost a year and was filled with so much headaches !! You're better off living…read moresomewhere else I experienced ROACHES in apartment 9107 within 24 hours of the lease, I thought it was a one time thing but as time progressed the situation got worse. I would spend hours and multiple days a week thoroughly cleaning only to be unable to escape the roaches. I would reach out to management and they would get services for pest control but it never worked, the roaches kept on coming. When I asked to be switched to a different apartment, they said I wouldn't be able to due to my lease agreement and they even admitted that it was just my building (not just my floor, not just my apartment) that had the issue. Ok....... well do BETTER and fix it?! My fridge was always going off, so I would have to throw food away every other week. I would call maintenance but they said to just watch the temperature... how about you fix it or replace it instead? Management said they would change my fridge, give me a voucher, and reduce the rent because of it but they never did even after I kept reminding them. My closet door didn't even reach the door stopper... They withheld my security deposit because they needed to clean the carpets, paint the walls, and clean the apartment.

I lived in the Brigeport Coast apartments for 6 years now. The place is very well maintained and…read morethe staff is amazing! They respond fast and always do a wonderful job. This place is worth the price!

Thank you for the outstanding staff Thai, Janaya and Gloria…read moreand the wonderful ladies in the Office. They are always on top of their game.

The kitchens are hideous and from the eighties era. That says it all. I would NEVER live in such an…read moreoutdated, bug infested place! Gross, depressing, kitchen cabinets are an eyesore. Very ghetto. No way I'd recommend this dump to anyone!

I enjoy living at Promenade at Town Center in Valencia. The location is convenient, with easy…read moreaccess to Sprouts, Target, the gym, and the Valencia Mall. The community is safe and quiet. Most importantly, Equity Residential has a wonderful team. Michael has consistently been helpful, responsive, and professional, quickly resolving any issues that arise. He is a tremendous support to residents. I would also like to recognize Jessica for her outstanding assistance during my move from Portofino to Promenade. Jessica went above and beyond to help me with my situation. She is professional, supportive, and highly effective in her communication with residents. With team members like Jessica and Michael, I am confident that residents at both Promenade and Portofino will continue to have an excellent living experience. Thank you, Jessica and Michael, for everything. Grayson

I enjoy living here. The nature and location is really a huge reason for me loving it. The staff…read moreand administration is pretty kind and responsive. I also like the spaciousness of their apartment and I enjoy the pool and the fitness center.

One of the best apartments I've lived at. Sometimes its the little things, but that doesnt take…read moreaway from the awesome apartments at an affordable price. These apartments are at the perfect hub between LA and northern CA, it only takes 2 minutes to get to the freeway but no freeway sound. Marissa was the perfect leasing agent, she helped me out more than she knows. The residents here have all been wonderful. You're lucky if there's a unit available! ps. i meant they have the little things + awesome apartments

Great experience moving in! Leasing office is very personable and professional. Maintenance also…read morevery cool and quick. Walking distance to quite a nice plaza and walking/biking trail. I have interacted with other complexes nearby and they are not great at communicating. Thanks, Aleen!

Living in an apartment, things are going to go wrong. Having a responsive/friendly maintenance team…read moreis probably one of the top things on the list. So grateful for the quick and efficient work of this matenence team. From the time we have moved in, now going on a year later, all our requests have been answered in a timely manor. It has also been great getting to know the guys coming into our home or just seeing them around the property. Chris is especially kind, always letting our son ask ALL of the questions while he works!

I am a second year resident at Vistas of West Hills and my experience here has been awesome ! The…read moreoffice staff, including Benjamin and Bryan are exceptional and they go the extra mile to make sure that if you have any quality of life issues, they are addressed in a timely and positive manner ! The grounds are well kept and the maintenance staff are quick to address any maintenance needs ! The location is great and is truly a nice place to call home !! Thanks a lot Benjamin !!! Now, Im going on my third year at The Vistas Of West Hills, and i've got to admit that this is where i consider, not only a place to live, but my home ! the complex is well kept, maintenance staff are friendly and helpful, and the office staff has stepped in on more than one occasion, to reinstate the quality of life, that i look for here ! If i may, I want to give very very special thanks to office staff, Allyssa Serrrano and Shelby Whaley, for their timely and effective problem solving, and for the pleasant way in which they go about addressing my concerns ! Im all in with The Vistas Of West Hills ! A special thanks to Derren Skipper, and the rest of the maintenance staff, who keep our complex running smooth and without issues !!! Thanks team !!!

Lived here for just over 1 year…read more The maintenance team were amazing and very quick response time. Overall experience was great! Neighbors are. Quiet and nice and never really an issue with anything in the unit. ONLY issue is the parking is terrible! Really hard to have guest come over when there are no spots and they have to park at the BevMo . Other then that it was a great experience

In a sentence: It's a fantastic place to live, with nice grounds, convenient location near…read moreshopping, a walkable area, near the freeway yet quiet, and nice apartments and staff. The details: I think the apartment itself is fantastic. When we moved in it was clean and overall fully ready to move in with a few minor maintenance tweaks that Fairways took care of right away. We have had no issues in the time we've been here with loud neighbours, our assigned parking spot was only taken once, and a quick call to security sorted it out right away. The real star of the show is the maintenance King, David! I'm glad to see that other reviews are praising him because he really is the best and deserves all the awards and accolades. The facilities such as the pool/hot tub, BBQs, and gym are all nice and generally well maintained. The not so good is really just one thing which is why I can't give it 5 stars: My wife and I like taking walks in the morning and evening and it seems like every single grass patch is generally obliterated with dog poop and it's disgusting. It's gross, carries disease, and attracts vermin. The real reflection is on the dog owners who can't bend over and use poop bags that the apartment complex SUPPLIES all over. I think Fairways needs to step up their game and either hire a full time poop cleaner OR better yet, fine these dumb dog owner who don't have a shred of decency or respect for others.

Disgusting, illegal grease truck somehow allowed to operate and be parked near residents (Dec 2025…read morethrough to current day.) Wafting odors of toxic waste waft into our window. Resident relations do nothing but gaslight saying a toxic illegal unlicensed commercial diesel truck isn't violating anything. Wanna live next to Commercial Waste Truck? Paying 2-3k to basically get sick and die. Zero enforcement, lots of passing the buck among the front desk clerks. A no integrity operation. AI is used for issues, so imagine, you're in your new place and something happens. You chat with an AI. Then the next day employees that pass the buck.

I feel absolutely wronged by Skycrest and Equity Residential. I recently moved out earlier this…read moremonth and just received my Statement of Deposit Account (S.O.D.A). I have lived here for the past 3 years, and they are charging me to replace the carpet. It is at least prorated for the 2 years remaining because they believe white carpet should last 5 years. I am going to ask to see the new carpet I am paying for, how does one know they even replaced it. I took pride in keeping the carpet clean, even though it was the lightest shade of off-white. I now feel like that is their scam, they purposely pick the lightest carpet so they can most assuredly charge you upon moving out. Also, within a week of moving in, my kitchen sink had sewage backup flooding my kitchen and dining area carpet anytime the neighbors would use their sink. It just kept flooding, and maintenance would not respond. Over 60 hours later a plumber came and was shocked they let it go so long. Maintenance apologized and they would have my carpets cleaned which never came. I shampooed the carpet best I could but I'm sure they knew it was another way to charge me for carpet. I do believe it was designed that way to have the current resident pay for the replacement carpet for the new resident. I'm sure an attorney would find a pattern of this egregious behavior. Management will never answer the phone outright; everything goes to voicemail and maybe you'll get a call back within a few days. Up until recently, they weren't even on site, they stayed at another location. Maintenance requests would take weeks and in one case over a month to get a new washer. My washer broke after a few loads. I initiated so many requests, but they would never come. In the meantime, I'm washing clothes at the laundry mat. After this experience I never placed one more request. My heater never worked from day one. I never bothered because I don't like using the heater and having to put so much effort into getting something fixed was exhausting. On another note, they like to increase the rent annually for no other reason than they can. No community improvements, just increase it. They tried to raise mine $200 more than what they were offering the empty apartment next to me. Absurd!!! I called Equity Residential and asked if I could move next door, they said no, but lowered my rent to like $20 more than the new apartment for rent. So please, during renewal, check what other apartments are going for and don't be afraid to negotiate with these crooks. Even upon moving out, they asked me if I would stay if they lowered my rent. Here's an idea, why not raise it in the first place. Learn from my mistakes, read the damn agreement because they will come after you for anything over the deposit and if you don't pay within 30 days of moving out, they immediately put to collections. Also, take pics. I left in a hurry and forgot to take videos. Lastly, the pool is really cold all the time.

I lived here with my wife for two years, and during that time I truly loved the location. The…read moremaintenance staff was helpful and responsive--especially the maintenance worker Meme/Guerrimo, who was excellent and always professional. Unfortunately, we were forced to move out due to serious and ongoing safety issues involving an upstairs neighbor. This neighbor made false accusations against my wife and me, including claiming that we tried to hit her with a car during a week when we were not even home. These accusations were later taken to small claims court, where we won and the claims were proven false. Despite this, apartment management did nothing to address our repeated safety concerns. The neighbor continued to harass us--taking photos of me, my wife, and even my baby daughter, following us, and vandalizing our vehicles. We installed Ring cameras for our own protection because we were genuinely afraid to go outside. The situation escalated after we made noise complaints due to loud music very early in the morning (around 5-6 a.m.) and late at night (1-2 a.m.). After that, the harassment worsened. Management was fully aware of what was happening but still allowed the neighbor to renew her lease and took no meaningful steps to protect us. Because of this ongoing fear for our family's safety, I broke my lease and moved out in December 2025. This was heartbreaking, as we did not want to leave, but we felt we had no other choice. Rent here is very expensive, and for that price, tenants should expect their safety to be taken seriously--especially families with children. Sadly, that was not our experience. The lack of action and accountability from management ultimately drove us away. Don't move into 28140 apartment 103. Your going to live under her . Her name is Jessica Ornelas. She's trouble

Just moved out of this place and I'm glad we did, I wasn't satisfied whatsoever from the get go…read more 1. This place is next to busy streets so good luck getting sleep at night constant noise during the day and night 2.The employees here are strict and anal about having anything left on the balcony they'll take pictures anytime, any place, regardless even if your window/blinds are open (not considerate of privacy!) 3. Parking is bad here a parking space is $80 and if you don't have a parking spot you have to park almost a block on the street 4. The halls, stair ways, garage area and trash area are always dirty nobody cleans or sweeps not fun looking at when you come home! Overall I'd give this place a 0/5 I'd never come back here. Hope this helps anyone thinking of moving here!

I want to give a big thank you to the maintenance team for replacing my dryer and making the…read moreprocess as smooth as possible. A special shoutout to Cesar for being professional, helpful, and making sure everything was taken care of properly. He was friendly, respectful, and did a great job throughout the process. It's always appreciated when maintenance takes the time to address an issue and make sure everything is working correctly. Thank you, Cesar, for your hard work and excellent service! It definitely made this experience a positive one.

A big shoutout to Cesar from maintenance for always being one of the exceptional ones here in…read moreNorthglen. When he tells you he'll do something on a specific day, he'll do it. Thank you for always being so quick to respond and for just doing the hard work. You are so much appreciated more than you know!