The workstations are layed out well so you can have a nice conversation with your stylist. The salon is clean and inviting. Ashley did a great listening to what I wanted and cut my curly hair well. read more

Horrible. Charged me for a missed appointment because at stuck at work. Tried calling and it went to voicemail over 10 times. During business hours. Ridiculous. I want my refund. EDIT: not her trying to gaslight me and say because I was AT WORK and unavailable to call. M, that her day of notification mind you, should've been responded to the MINUTE it was done. Ridiculous. Don't spend your money here they'll fuck you over for not being able to come in. read more

Honestly my daughter was very disappointed with the haircut she had receive. It looked nothing like what she wanted and asked for. She wanted the 90s butterfly cut and what she got looked like a simple trim, you could hardly see the the layers. The hair stylist Lily did not listen to what my daughter wanted. Next time i will be taking my business elsewhere. read more

I went in booking with Grace for my first time going to a salon in years and she absolutely killed it! My hair has never made me feel so confident! From start to finish she verbally walked me through every step and even sat down and talked with me before we started which helped made me feel comfortable. I spend a majority of my day there and it was amazing. Everyone was very nice and its a good atmosphere. Would 100% recommend! read more

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Totally obsessed with the girls at castaway!!!! They always listen to my hair goals and deliver a beautiful product! read more

Castaway Salon - Hair by Kaitlyn! - Hair Salons Near Me - Federal Way, Washington

Feb. 2026- I just had one of the worst haircuts of my life at this salon! Grace butchered my hair very, very short, way shorter than the picture I showed to her and talked to her about in detail. I later requested a refund from the Manager/Owner Susan and sent me a rude email saying she was very proud of how Grace did my haircut. She implied that I am the problem and she said that my msg to Grace was disrespectful & abusive- it honest to God was not. Susan will not issue a refund. Worst salon I've ever been to. read more

Sarah B helped me w a hairstyle that would be easy to care for after my surgery that limited the use of my right arm. Now that I've recovered and my hair is growing out, she restyled my hair to something fun and still easy to maintain. Fun atmosphere in a lovely salon. Top notch stylists at a reasonable cost. read more

I have been coming to Castaway since they opened their doors, and I wish I could give 10 stars! every single stylist is so nice, knowledgeable and caring! They are always doing continuing education and making sure that your hair is the healthiest it can be. The salon is always decorated, clean and fun! read more

I walked in here one day because it's near to my work just to see what it was like and to see if they could fit me in before I went out of town. The flamingo outside was what caught my eye first. Inside it's very flamingo-y too. I was immediately greeted and I got an appointment within a week with Ashlee. I loved her personality and what she did with my hairs. I got a highlight and cut. I'm looking forward to my future appointments at my new salon. read more

Érica is AMAZING!! I've always been incredibly nervous about anyone cutting or coloring my hair since I've had a few bad experiences in the past (different salon), but she put me at ease and did a fantastic job giving me exactly what I wanted! Her highlighting skills are on point! She's also super cool, friendly and relatable, fun convos throughout the process which made the time pass super quick. Thank you Erica!! I'll definitely be back for all my touch ups and cuts read more

Castaway Salon - Hair Salons Near Me - Federal Way, Washington

Grace was lovely to work with for my June wedding! As an out of state bride, it was tricky to get everything done in the weeks leading up to my wedding. Grace was able to fit me in for a cut, color and trial. When a few days went by and sun damage altered the color, she squeezed me in for a correction which turned out perfectly! The trial went great and she documented all angles so well. The day of the wedding went perfectly. Grace was able to set-up in a relatively small space (Airbnb kitchen) and knock out hair for me, my mother and two sisters in record time! She had a great attitude and brought such fun energy to the day! Most importantly, my hair lasted through the whole day without feeling too stiff. The pictures don't do it justice. read more

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The cutest salon with the greatest stylists! My whole family gets their hair cut at Castaway, we see Kaitlyn and it is always a great experience! read more

I have Kaitlyn do my hair she's always listens to what I want and makes it better than I imagined. Castaway has a great vibe with great people! read more

I had a bad experience with my hair color not being what I want. The employee had a personal emergency during my hair appointment and was rushed. My hair didn't turn out good and I expressed my concern and I was told to look at it in different lighting because it wasn't actually "orange-ish" it was blonde. It would have been okay with it if the employee owned the mistake and said hey, let's figure out how we can make it look better. Then I unsubscribed from their emails and emailed their business two more times about taking me off their mailing list. Continuing to receive their emails after a bad experience in the salon prompted me to write a review about my negative experience. I hope this will help them not ignore requests to be removed from the email list. read more

It is a cute salon very well maintained. I was happy with my hair, until I realized it wasn't what I was used to. Which is fine. I'm used to heavy foils and they stylist didn't give me that. I paid for a full foil and only Received what I would consider a partial. $335 later. I'm stuck with something that won't ever be my favorite. read more

We were recommended to this salon by someone in the FW community. It was our first time here and we loved it! Not only is the salon close to our house, but there's plenty of free parking, it's spacious, and inviting. Our stylist, Sarah, did a fantastic job on my son's hair. He left super happy with his new haircut. She really listened to his requests and took her time getting it right. Thanks again! We will be back. read more

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I had a terrible experience here. I got my hair done one week before my wedding. It was messed up and I came back in to get my hair fixed the day before and the manager/owner argued with me and refused to fix it. She refused to give me a refund, and even when the hair stylist who did my hair offered to do something, the manger intervened and stopped her. She made the day before my wedding awful. She is so mean and callous, unconcerned about her clients. I spent nearly $400 on my hair and this was how I was treated. Don't go here. I hope they lose business and close down. Don't go here if you have a big event. They don't care if they mess up your hair and you have to deal with it. Reply to their reply: I can't believe your rude and terrible reply. I tried to come back to your salon to talk to you and all you did was treat me like you did not have e time for me and I was being unreasonable. I didn't yell or anything. I came in calm and asked questions and for over 30 minutes you just shut me down and said there was nothing you were going to do. You did not try to do anything. My hair is terrible and you are a liar. I told you it was my first time dying my hair red and you told me it would only bleed a little and then that it would stop after a few days. I explicitly asked you about the color setting in my hair when I scheduled my appointment and when my hair was being done. There is hair sealer that I have found that you can easily purchase from Sally Beauty. You told me I was being completely unreasonable when I asked you for a color sealer and they are literally everywhere. You did nothing to seal the color and it is ruining all of clothes. You told me when I came back that it would always bleed and I just needed to deal with it. You did not offer to do anything or any other solutions. You are a terrible person who lied to a person who wanted to dye their hair a fashion color the first time, then completely gaslighted me by acting like I'm crazy when I'm upset that it's bleeding everywhere. You outright lied and said it wouldn't be an issue after a week then during the appointment that it would stop after a few days. Thats what you said initially then suddenly acted like i shod know its going to bleed over everything. You take advantage of people and don't care that you charge all this money to people and won't help them when they have problems. Now you are trying to blame me when you gaslight and lie to me. You are awful. read more

Disrespectful of Your Time ... I like to share my honest opinion so everyone is aware before you excitedly book an appointment with Castaway Salon. Be careful of false display of smiles from Joy Sendegala. I had been made to wait for over 25 minutes on many occations by Joy Sendegala who is novice, beginner in hair. First time, I showed up on time for my appointment she was still half way working on another clients hair ...making me wait 25 min in my car.. I gave her a chance and waited. Second time, I showed up on time, Joy disrespected me making me wait 25 minutes again, before she atrended to me, a paying client!. Other times she would text me (I have plenty proof the way) saying she is going to be late ... always 15 mins late with traffic. I still gave her a chance and waited patiently. The last appontment July 18, 2024 was for 3 pm. I showed up 3.05 min first time, due to an emergency at home, given she has always made me wait for over 20 minutes...but on this Sunday July 18th, she slipped into the back room for a fake meeting and did not greet me until 3.35 pm for hair color. I am no longer tolerating this bad service. I respect myself and value my time. I am no longer giving her a chance. She has to change her behavior to grow. This constant lack of respect reflects this salon. I had been very tolerant and kind but only to be taken advantage of and disrespected. Joy shows no gratitude towards a paying client. I am never going back only moving forward with better respecting hair salons out there who value you as a person. By the way she did not cover my grays well, she burnt my hair and scalp .... but they can keep my money. They need it more than I do. Hopefully, Castaway Salon will realize a client pays for service, and a clients time must be respected. Kindess is free. This review shows what you might experience ... be careful. read more

I love Sarah! She's the absolute sweetest person! My hair came out absolutely perfect! She always makes sure we're on the same page before starting anything! I'll never go anywhere else for my hair! read more

Castaway Salon - Did like a balayage and partial foil! - Hair Salons Near Me - Federal Way, Washington

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Grace absolutely killed it with my hair. I went in for a wolf cut and wispy bangs and i stressed how much i wanted layers. i mentioned how its a nice cut for me since i have thick long hair. she took it a step further and helped get rid of most of the weight. she was so kind and helpful in getting my hair exactly how i wanted it. it's a super cute salon and i definitely recommend it for anyone that might be intimidated by other salons. she even gave me a goody bag with pocky and other treats. :) read more

I cannot say enough kind words about this salon! It makes sense that you need to call a couple of weeks in advance for an appointment because of what they put into every client's experience. I absolutely love the staff and ambience. read more

First time at Castaway Salon and I absolutely loved it. I love the small attention to details like the separate hair washing room with relaxing music. Kaitlyn did an AMAZING job on my hair. She listened to what I wanted and made it happen. She is so friendly and personable. I will recommend Castaway Salon to everyone. read more

Worst service I've ever had. I came out looking worse than when I went out. I still had roots when I left and she cut my daughters and my hair so choppy. Do not recommend. read more

I love this salon! !!!My wonderful stylist relocated to this salon recently ... Its very clean ... upbeat cheerful vibe !! The best thing is they have Ms.Hannah... she does all my hair care and extensions ! Shes very knowledgeable and has a wonderful personality ( and I always love her style).. she keeps up with all the latest technology & techniques.. which gives me a choice of options!! She is quite popular so booking ahead is highly recommended . (Btw I looked for a couple years trying to find a stylist that does Caucasian blonde extensions... !!) Go see her ... lol yul Thank me !!! read more

Kaitlyn was terrific! my hair color looks fabulous ! thank you so much! The salon is nice as well !

Perfect!!!! Love the staff!!! Always do a great job. They know there stuff and they listen to what the customer wants and makes it perfect!!!! read more

This salon is fresh and clean. Chris is my stylist and she is so friendly. She listens to me and asks questions to make sure i am happy. I am so happy i found this place. read more

This place is adorable inside. My stylist was one of the nicest people. I'm not sure how experienced she was, I like my hair, she didn't trim my bangs and I have some slight imperfections in the back, BUT customer service was nice. read more

I got a great Haircut from Kaitlyn at this Salon. I am so excited I found them it's very nice and a fun shop with a lot of talent

I drive by this place all the time but I never realized there was a salon here! I was referred by one of my friends to go see Susan @ Castaway when I needed a cut. I am here to tell you, this is seriously one of the best haircuts I've ever had! I paid a little more than I usually do, $60, but this cut is totally worth every penny! I really love the care she took in making sure the cut was shaped right for me and all of my ends were perfect! Also, you know how sometimes it's a little weird or uncomfortable to visit with someone while you get your cut? Well, that didnt happen here. Susan was really personable and easy to talk to. I will definitely be back! read more