DO NOT waste your time or money with this company. Not only didn't they deliver on time, they cut both of our countertop slabs WRONG. We are out $6000 that we put down on the countertops which they will not refund. We also had to reschedule our entire house move because now we are out searching for countertops once again. Thank you for ripping us off and ruining our holidays! read more

Review for Castelli Interiors and More LLC My original review gave Castelli Interiors & More in Charlotte County Fl Three (3) stars, I have now changed that to One ( 1 ) start because as of this date NO one has called to see how satisfied we are, to make sure all went well, which just shows me their Customer Service really does not do a professional job. Our journey began 10/06/2023 that is when we picked our Original Slab and gave our deposit. Original install date 12/28/23 that is when we were ready for installation. Our journey finally ended 04/22/2024. We were not going to give a review at all, only because it would have been zero stars, HOWEVER after our battles we decided to give a 3 star review, and mainly because of one employe and that was George, who appears to be the company's lead installer. He was the only one that spoke truth, did what he said he would do, and he was professional to work with. This company lacks in Customer Service. You the customer have to stay on top of everything, and then you are made to feel that you are wrong. From selling our original slab to another customer, a slab we put a deposit on, to the original installation crew not doing their job correctly,using incorrect cleaners which ruined the finish, to the actual slab having defects, which lead us to have that job replaced with a new slab, from the untruths that we were told, it was not a pleasant experience at all. The company representative will say that they gave us a upgrade for replacement, which from what we can tell they did, but that is the least this company could do, after all this company put us through, and then we had extra cost in plumbers and for being the reason why we had to put our kitchen backsplash installation on hold. At the end of the day on 4/22/2024 our job was completed and we are now satisfied. Up to this date 4/26/2024 no one from this company has called to see if we were satisfied with the installation, or to apologize for all the grief that we have gone through with them. Karen and Philip Bender read more

What a TERRIBLE experience! Just to go off of Valnichol2 and Donna Nichols reviews here is mine - I am sure Sharons response to this review will just be another excuse and defense of her "honorable" company. My contract was signed on 5/21/2024 and was told that my kitchen (being less than 100 sq/ft) would take 3-4 weeks to complete. It wasn't done until 7/12/2024. Castelli Interiors damaged multiple areas of my drywall and scratched my new LVP floors when demoing my cabinets/installing the granite (see attached pictures). Now I have to repaint my entire kitchen at my own expense. Sharon loved to say that they are not plumbers or electricians, however they managed to cause serious issues in both of those areas and then lied about being the cause. The plumber who came to hook up my water said they left an absolute mess underneath my kitchen sink. For the granite install, I was told that they would come template and then a week later they would install. Sharon likes to under estimate the amount of granite needed so an additional $400 was due to an already very expensive job considering how small my kitchen is. I was not informed that it would be a 2 part install or that they broke part of the granite during the transportation until after I got home and had to call for an update. I have a text from Sharon saying that the granite broke during transport but now she is changing the story to say that it broke in her workers hands and we should be happy that no one got hurt - she loves a pity party. The company turned my air down to 74 degrees when I had planned on going out of town for 4 days. Thankfully I came home and was able to turn it up before I left. They caused the power to go out in my unit and just left the property. I was then told by Sharon that she believes her "honorable" workers when they said that they did not touch the thermostat or cause the power outage....I made to feel like a liar when I addressed the issues with her. The customer is NEVER right with this company. When they FINALLY scheduled the second install date, I came home to see that they had installed a BROKEN piece of granite and were planning on leaving it. When my dad went to their office to get some answers one of the workers tried to intimidate him. I will admit that they did offer to replace the flooring that they damaged, however I can only imagine the additional damage that would have been caused and once they told my dad that my flooring was "low quality" there was no way I was going to let them touch it. I think they should look in the mirror before considering anything else "low quality." Sharon insists that they are an honorable company but I don't think she knows the meaning of the word. This isn't even all of nightmare experience we had dealing with Castelli Interiors. DO NOT WASTE YOUR MONEY HERE. read more

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