My car needed some tires and this dealer helped me to get good tires for a good price! Definitely…read morewill use it again!

There is evidence that material defects were not disclosed and appear to have been intentionally…read moreconcealed prior to the sale.An independent mechanic's inspection found that:A coolant leak had been concealed with sealant applied to the coolant reservoir rather than properly repaired.The vehicle's diagnostic warning lights and engine fault codes had been cleared prior to the sale, preventing us from being aware of existing mechanical issues.Water was found in the engine oil fill area, raising serious concerns about the condition of the engine and whether the vehicle was misrepresented. The presence of water in the engine oil system is particularly alarming. REMOVEDis essential for lubricating internal engine components. When contaminated with water, its lubricating properties are significantly reduced, which can lead to accelerated wear of internal engine components, corrosion, overheating, bearing failure, and catastrophic engine failure. A sudden engine failure while the vehicle is being operated could result in a loss of power, loss of vehicle control, or other dangerous driving conditions that place the driver, passengers, and other motorists at risk of serious injury or death.These issues were not disclosed before the purchase and would have materially affected our decision to buy the vehicle. Had we been aware of these conditions, we would not have purchased the vehicle.Beyond the safety concerns, selling a vehicle after concealing known defects may have caused significant damage to our property by exposing the engine to conditions that could substantially reduce its useful life or require expensive repairs or replacement. Based off the mechanics assessment, around $6000 worth of repairs to make the car drive safely. This business has also been reported to the stat licensing board, with the statments from the mechanic written out detailing how this was not the first time this business has done this to lansing residents. Recordings during the sale were also sent to Michigan's licensing agency, showing that the verbal contract of them trying to convince the customer that the car was safe to drive and had no issues. Even though the mechanics statement shows that the company knowingly hid and concealed issues, which resulted in damages to the consumer and others in the lasning area. We tried to work with budget cars of lansing, but they left us no choice but moving forward with the complaint to the licensing board and i am warning others that they should not do business with this company unless they want to be sold a defective product. In response to this review the company will try to use that it was sold as is, and while that is true. In doing the sale they broke a verbal contract,which are protected and enforced under state common law for contracts

Very disappointed with Motorcars of Lansing. They sold my daughter a vehicle that has already…read morebroken down, leaving her stranded in the middle of an intersection waiting for a tow truck -- and she hasn't even had the car long enough to get plates for it yet. It's still on a temporary tag. To make matters worse, she paid for an extended warranty, only to find out today that it was never even added to her vehicle. She had the car towed back to the dealership, and now they are avoiding her calls. This is completely unacceptable. I would strongly caution anyone considering doing business here to think twice before buying from them. better business bureau is next.

Very Disappointing Experience - $2,000 A/C Repair After Purchasing Vehicle…read more I recently purchased a used 2021 Toyota Sienna online from Michigan Motors. After receiving the vehicle, I discovered that the air-conditioning system was not working. The fan was blowing air, but it was not producing cold air. I immediately tried to contact Michael at the dealership several times to report the problem. I left messages but did not receive a response. When I finally reached him, he told me he would speak with his manager and call me back. He never called me back. Because I needed the vehicle, I took it to a mechanic. I was informed that the A/C system had a leak and required a significant repair. Today, the vehicle was repaired, and I paid $2,000 out of my own pocket to fix the A/C system. Throughout this situation, I continued trying to contact the dealership. I was later told Michael was on vacation, so I asked to speak with his manager, John. I left a voicemail for John and initially received no response. When I finally spoke with him the following day, he told me he would investigate the situation and call me back in approximately one hour. I waited all day, and nobody called me back. What disappoints me most is not only the $2,000 repair bill shortly after receiving the vehicle, but also the lack of communication and follow-through from the dealership. I repeatedly called trying to resolve the situation professionally, and multiple promised callbacks never happened. I purchased this vehicle in good faith and expected the dealership to take my concerns seriously, especially because the A/C problem was discovered immediately after I received the vehicle. I am asking motorcarsonline in Lansing Michigan to contact me and provide a reasonable resolution regarding the $2,000 A/C repair expense that I have now paid.also I'm going to take this issue next level If Michigan Motors resolves this matter fairly, I will gladly update this review to reflect their response and resolution.

I had a very disappointing experience with Paradise Motors and feel obligated to warn others…read more This dealership presents itself as a "Buy Here Pay Here" operation, which was the main reason I contacted them. However, that was not my experience at all. Instead of offering in-house financing as advertised, they ran my application through an outside lender (Credit Acceptance). On top of that, I was told I would need to put down $5,500 on a vehicle -- which completely defeats the purpose of working with a BHPH dealer in the first place. At no point upfront was it made clear that they rely on third-party financing or require such a large down payment. This felt like a classic bait-and-switch: advertise flexible in-house financing to get customers in the door, then switch to traditional subprime lending with steep requirements. If you are specifically looking for a true Buy Here Pay Here dealership that works directly with customers on financing, I would strongly recommend asking very direct questions before engaging with this business -- or considering other options entirely. Transparency matters, and unfortunately that was not my experience here.

Great service, great vehicles in stock here! Would recommend!!! Josh and Matt were both great to…read moreme!!! Thank you so much!

If I could give this place 0 stars I would. The story…read morestarts a few years ago. Bless my dad for trying to help me but he's got quite a few blind spots and I believe this could have been completely avoided in many different ways. I travel to Michigan 2-4 times a year to visit family. It's very inconvenient for me to have to rent a car every time I'm in town. So what does my dad do? He buys me a car! (Has to be in my name though cuz he doesn't have his license story for a never time) He tells the lady who runs or owns the place that he needs a SAFE vehicle for me and my daughter for when we visit, We did all the paperwork work in house and the amount was 4900. I had no say in picking the car and from the moment we got it I hated it. It was a POS junk car that was extremely rusted and just in terrible condition. Had I been there to have a say in the car, I would have never chosen this car. Back to my dad and his blind spots. Common sense would be to have a special place you save all your receipts for when your making payments on this vehicle but my dads a little special with severely bad ADHD and didn't keep and or misplaced a lot of these receipts. The lady who sold us the car kept telling my dad he needed to pay more even though he had already paid it off. She Claimed the car was 5900 when we both know for a fact that it was 4900. I got to used this car for not even 2 years. The whole underside is rusted out. It cannot be used. Stabilizer bars are rusted out. It's a danger. It's totaled and been sitting since the last payment was made. This Vehicle was returned at least 4 times before they fooled my dad also! We found about the returns after we got it. He put $1500 down. Double payment's 1st 5 months. But they still think it wasn't paid off and repo'd it. Good take it back. It could have killed me! And worse my daughter? You guys got it coming. We're gunna sue you. Ruin my credit will you?? Do NOT use this place. Terrible shady people!!!

I would highly recommend you do your own research on each and every vehicle on this lot. The 2015…read moreChevy Camaro (red with silver racing stripes) they currently have on their lot is for sale at $13,900. My husband and I were the previous owners and I called to inquire it. Was told the car had been lightly rear-ended but the insurance company wrote it off as a total loss. Empire Motors of Lansing lied and told me air bags had not been deployed when in fact they had. I had a friend interested in this vehicle prior to knowing we had been the previous owners which is why I called. Honesty is the best policy when it comes to getting people to purchase items and the unprofessionalism regarding the vehicle is not a good look.

Plain a simple lemon. I bought a car from here and less than a month later the car is undrivable. I…read morecontacted the previous owner and he told me he dumped the car due to the major head gasket repair in the near furture. It was sold to Fox Subaru for 1000. Then I guess bought at auction by Djs Auto Sales and sold to me. Within this time frame nothing was done about the heads and was never mentioned when I purchased the car. It was sold to me in good working order with no problems other than it was filthy inside and beat up on the outside and sold it to me for 4000. So I contact them with the news I got from the previous owner and they give me the run around and say they are contacting the garage who did he inspection and the previous car lot and see if they knew anything about the blown head gaskets. Like I figured no one knew a thing. No one will take the blame because with taking responsibility means taking the financial responsability too and means that dj auto sales would have to admit they didnt perform a proper inspection and sold a lemon and obviously that isn't going to happen. Crooks! Nothing but trouble dealing with this place. So if your thinking about taking a chance here and your car breaks a mile down the road don't expect them to bail you out. They will say "SORRY YOU BOUGHT IT AS IS AND YOU DROVE IT AWAY FROM HERE SO YOU WILL HAVE TO LIVE WITH IT" AND SAY "YOUR CALLING ME A LIAR AND I'M OFFENDED SO STOP HAREASING ME OR I'LL CONTACT THE AUTHORITIES" after begging for help and giving them the previous owners number they wouldn't call him or make it right. Live and learn people don't but from here. Alot of shady people out there.

Highly satisfied with the personal attention and overall customer service, here. They go above and…read morebeyond to ensure that you are comfortable and happy, both pre and post-sale. When a malfunctioning stereo system was out in my prospective car, they immediately resolved the issue. When I was unable to pick up my new plates due to a scheduling conflict, they brought the plates to me. If you want to work with a dealer that you can trust, and one that you do not have to be concerned with intimidating sales tactics... definitely check out one of their locations.

Bought, or should I say leased a car from them. Excelent service and a great experience! I would…read morerecommend them to anyone who has less than perfect credit. They even delivered my car for free and I live over 400 miles from the closest dealership. I'm extremely pleased with my new ride (2016 Kia Optima) and the extended warranty is a great value. Payments could be a little lower but as a person with horrible credit (509) I expect to pay more. A++

Steve and Jarrod did an amazing job helping my husband and I the right vehicle for us!! Steve even…read morestayed late to help us take the vehicle home today!! First time going to car city and love them already!!! Meghan!

Nice guys they helped me out and let me leave motorcycle there for a bit while I was SOL thanks…read moreagain!

I wish I could leave a 0. Purchased a vehicle from this business for my daughter. I bought an…read moreextended warranty, only to find out that an engine oil leak is not covered. Buyer beware of this shady dealership in Lansing. I'm not fooled too often but they got me and now we have $3K in repairs that need to be done only a month after we took delivery of the vehicle. Do not be taken in by their confidence scam, I really thought we got a good deal and were treated well until we needed them and the warranty company to step up. Avoid GWC Warranty as well! That's all, no tears just major buyer remorse. Time to eat the cost and move on. Hopefully this steers even one would be buyer away from this terrible company!!!

We buy all of our cars with Josh! He goes above and beyond for every customer. 100% best dealership…read moreexperience we have had.

Purchased a car with less than 70k miles and within a few months the check engine light was on. A…read morecylinder has failed and I have to have the engine rebuilt or replaced.

What a classy organization! I called from the Kalamazoo area, to inquire about a used Saturn Vue…read morethat they had. (Found through cars.com) I explained my car had been to totaled, and I was depending on friends and family to get around- but, I wanted to test drive this car. A salesman Dan Dowker called me and asked if I'd like the car driven it to me! I was stunned. I have been looking for a car for WEEKS, and never received this kind of service. I bought the car. The process went very quickly and smoothly. Every one that I dealt with there was professional and friendly. A great experience! **Update- a few months of driving this car, and I was having health issues, there was a carbon monoxide leak! It cost me almost $700 to get exhaust system running and new catalytic converter. I have had car 2 years and have had over $2,000 of repairs! So, I'm not happy!

Honestly not sure what reason there is to make an appointment. Waited outside the appointment…read morelane for about 20 minutes. There were no cars inside the remaining 3 first come first serve aisles. 3 cars had pulled into the first come first serve and were brought right in. After waiting another 5 minutes decided to take my business elsewhere. Management stop drinking your coffee and set some structure. Lost me as a customer.