I bought my very first car from them and they were so nice. I was so thankful for all the help.read more

I had a very disappointing experience with Paradise Motors and feel obligated to warn others…read more This dealership presents itself as a "Buy Here Pay Here" operation, which was the main reason I contacted them. However, that was not my experience at all. Instead of offering in-house financing as advertised, they ran my application through an outside lender (Credit Acceptance). On top of that, I was told I would need to put down $5,500 on a vehicle -- which completely defeats the purpose of working with a BHPH dealer in the first place. At no point upfront was it made clear that they rely on third-party financing or require such a large down payment. This felt like a classic bait-and-switch: advertise flexible in-house financing to get customers in the door, then switch to traditional subprime lending with steep requirements. If you are specifically looking for a true Buy Here Pay Here dealership that works directly with customers on financing, I would strongly recommend asking very direct questions before engaging with this business -- or considering other options entirely. Transparency matters, and unfortunately that was not my experience here.

Very disappointed with Motorcars of Lansing. They sold my daughter a vehicle that has already…read morebroken down, leaving her stranded in the middle of an intersection waiting for a tow truck -- and she hasn't even had the car long enough to get plates for it yet. It's still on a temporary tag. To make matters worse, she paid for an extended warranty, only to find out today that it was never even added to her vehicle. She had the car towed back to the dealership, and now they are avoiding her calls. This is completely unacceptable. I would strongly caution anyone considering doing business here to think twice before buying from them. better business bureau is next.

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at…read morethis Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

Nice guys they helped me out and let me leave motorcycle there for a bit while I was SOL thanks…read moreagain!

I wish I could leave a 0. Purchased a vehicle from this business for my daughter. I bought an…read moreextended warranty, only to find out that an engine oil leak is not covered. Buyer beware of this shady dealership in Lansing. I'm not fooled too often but they got me and now we have $3K in repairs that need to be done only a month after we took delivery of the vehicle. Do not be taken in by their confidence scam, I really thought we got a good deal and were treated well until we needed them and the warranty company to step up. Avoid GWC Warranty as well! That's all, no tears just major buyer remorse. Time to eat the cost and move on. Hopefully this steers even one would be buyer away from this terrible company!!!

I was shopping around for my teenage daughters first car. She found something she was interested…read morein and was planning on purchasing it (with her own money, she was so excited). My brother in law came to look it over (he is more knowledgeable about cars and I was nervous about buying a used car). He gave the ok, and while we were sitting in the waiting room ready to buy the car, we were told that someone else had made an appointment to test drive the car and they had to let them test drive it. The other employee came in and said that the person who test drove the car decided to buy it and we were out of luck. My daughter was crushed (she was in tears), they could give two S&*%'s and told us too bad, they were faster with the check. By the look of the other reviews, I think it was a blessing in disguise!!

Good place to buy an inexpensive car. Staff was helpful and courteous. Had a good selection of cars…read morein My price range.

If I could give this place 0 stars I would. The story…read morestarts a few years ago. Bless my dad for trying to help me but he's got quite a few blind spots and I believe this could have been completely avoided in many different ways. I travel to Michigan 2-4 times a year to visit family. It's very inconvenient for me to have to rent a car every time I'm in town. So what does my dad do? He buys me a car! (Has to be in my name though cuz he doesn't have his license story for a never time) He tells the lady who runs or owns the place that he needs a SAFE vehicle for me and my daughter for when we visit, We did all the paperwork work in house and the amount was 4900. I had no say in picking the car and from the moment we got it I hated it. It was a POS junk car that was extremely rusted and just in terrible condition. Had I been there to have a say in the car, I would have never chosen this car. Back to my dad and his blind spots. Common sense would be to have a special place you save all your receipts for when your making payments on this vehicle but my dads a little special with severely bad ADHD and didn't keep and or misplaced a lot of these receipts. The lady who sold us the car kept telling my dad he needed to pay more even though he had already paid it off. She Claimed the car was 5900 when we both know for a fact that it was 4900. I got to used this car for not even 2 years. The whole underside is rusted out. It cannot be used. Stabilizer bars are rusted out. It's a danger. It's totaled and been sitting since the last payment was made. This Vehicle was returned at least 4 times before they fooled my dad also! We found about the returns after we got it. He put $1500 down. Double payment's 1st 5 months. But they still think it wasn't paid off and repo'd it. Good take it back. It could have killed me! And worse my daughter? You guys got it coming. We're gunna sue you. Ruin my credit will you?? Do NOT use this place. Terrible shady people!!!

I would highly recommend you do your own research on each and every vehicle on this lot. The 2015…read moreChevy Camaro (red with silver racing stripes) they currently have on their lot is for sale at $13,900. My husband and I were the previous owners and I called to inquire it. Was told the car had been lightly rear-ended but the insurance company wrote it off as a total loss. Empire Motors of Lansing lied and told me air bags had not been deployed when in fact they had. I had a friend interested in this vehicle prior to knowing we had been the previous owners which is why I called. Honesty is the best policy when it comes to getting people to purchase items and the unprofessionalism regarding the vehicle is not a good look.

So my wife and I decided to buy a vehicle from here which at first the vehicle we purchased was…read moregood price and decent mileage. after about a week of owning it it started having issues. had to replace a bunch of coolant sensors, thermostat and housing. the all the calipers on the breaks froze up on the vehicle. paid 8k for a vehicle and would expect something your not sinking money into constantly. sure the vehicles looks nice when they are cleaned up. but i wouldnt reccommend buying a vehicle there. I don't think anyone there knows what the hell they are doing. seems like a bunch of shady con artist trying to make a quick sale. honestly after the first issue I should of taken the van back and been like wtf. but i didnt

this place is so janky and truly unprofessional. just filed a complaint with the DMV. I went in to…read moretry to get the $4,000 they owe & instead of making it right, he instead kept lying in my face like the title was clean on the car he sold me when in fact it was not and he rolled the miles back. Gap wouldn't cover my car even though I paid for full coverage + gap, because this man faked a title and told me it was a clean green title & it was a SALVAGE TITLE. Gap also informed me the car I bought in February was totaled out the previous November. he's a horrible person. car was a lemon within a week!

Was sold my truck back in 2019 and they promised me $29.99 oil changes for life. They went back on…read morethat promise in the past year or so. Also, the finance manager at the time of purchase slipped an electronics warranty onto the contract after I refused it about a dozen times. Very shady of him. They did refund me for that but that left a terrible taste in my mouth. Them breaking their $29.99 oil changes for life promise was the last straw. Toyota is the most reliable brand out there but it'll be a cold day in hell before I ever go back to Spartan Toyota for my next vehicle.

Doesn't deserve a star at all. Had an oil change at 9am. Was told it was going to be 1.5 hour after…read morearriving on time for my appointment. What is the point of making an appointment?? Increased prices and poor service after "new management" took over. Long time customer never returning again!