I took my truck in to Safelite for a simple windshield replacement about 5 weeks ago or so. They…read moresaid it would be a simple repair job, I have a 1994 GMC 1500 and there isn't anything special or fancy about the windshield. About an hour or so later the manager asked to speak with me to give me an update about the truck. They said that they wanted me to receive the news from them about what had happened. During installation, the "technicians" had proceeded to get polyurethane all over the pillar that runs alongside the windshield on the interior, and all over the driver side visor. THEN they proceeded to try to strip this poly off the pillar and completely taken the paint off of it. IN regards to the visor, they simply took a box cutter and CUT A HOLE in my cloth visor to try and remove it. In addition to these issues, Safelite had completely botched the windshield job and not only incorrectly installed the windshield with a significant gap at the top (I can hear the wind whistle when I drive), they also got poly urethane along the inside of it to the point where you can see it along the edge, hastily and crudely applied. Management initially only took responsibility for the damage to the pillar, and denied having cut a hole in the visor, but once they reviewed their photos they assured me that they would take complete ownership of the issue and repair all the damage. Since then 4-5 weeks have gone by, I spoke with the assistant manager after about 2 weeks of them assuring me that they would repair and replace the damage. She told me that they were having trouble finding the right parts and therefore had not scheduled the repairs. I had to direct her to the proper websites with OEM parts for this year of truck. Then another 2 weeks went by and I had not heard from the dealership at all and I reached back out. The receptionist once again told me that they did not know what parts to order and were having trouble finding the proper OEM replacement parts. I, again, directed her to the website and gave her the information about what parts and paint products they needed. They assured me that they would contact me the following day with more information. That was 10 days ago. I can only conclude that Safelite does not care about customer service or the quality of their workmanship. They refused to pay for an outside body shop to repair the damage because they felt they could do it themselves, then they proceeded to duck my calls ever since. I cannot respect an organization that is allergic to accountability and making things right. Do not go to this Safelite, or any Safelite, support local like I should have done.

Not great. They scheduled an appointment for me, confirmed it 24 hours out, and then cancelled on…read moreme the day of. The only option they gave was to rescheudle 1 week later. No responsiblity; no acknowledgement of the time I'd taken off of work. A charitable read of the situation would be that they are disorganized, but still just cruddy customer service. I wish I'd read the reviews before wasting my time.

Headline: I won't be back. (Except I probably will, because as soon as I think repairs are done...a…read morenew one pops up). We needed two new tires for a front-wheel drive car. Bought two new tires from Belle Tire and had them put on. Easy. I started driving home. Before getting halfway there, the tire pressure light came on. This car doesn't tell you which tire or how much/little pressure. So I returned to Belle Tire immediately. The tire pressure was at 42 psi! Not 36 where they told me it should have been. Which confused them as the techs who had over-inflated it, because they said it's an automated air pump, so they were confused too. They deflated it to where it should have been initially and I left. Fast forward two weeks. Tire pressure light comes back on again. I schedule another appointment. They find that the tire valve stems hadn't been replaced when they put the new tires on. They replace and I leave. Fast forward two more weeks. Tire pressure light comes back on AGAIN. Schedule another appointment because they ONLY REPLACED THE ONE VALVE STEM LAST TIME? If both tires are new, and they were replaced here, and you found a leaky valve stem on one, why on earth wouldn't you fix them both (as I foolishly assumed they had)? Also, it took well over two hours from the time they took my key to the time they had replaced the ONE valve stem they needed to repair. Beyond that here are some other issues: 1. Every time I call I'm put on hold for about 5 minutes while they deal with customers in-person. 2. But every time I come in I have to wait for about 5-10 minutes while multiple employees are on phone calls. Separate these two jobs! No one greets you when you walk in, because they're always on the phone. ALWAYS. They just look down at the desk and ignore you until they're off the phone, and even then it's barely a glance your way. Not even a silently mouthed, "Sorry, just a minute." Nothing. I'm over being here four times in two months. Judging from others in line and in the waiting room, as well as the other reviews on here, it sounds like I'm not the only one tired of it. I'll just go to Costco from now on I guess. UPDATED EDIT: Below is a kindly worded response from Belle Tire that does nothing to solve this and everything to show how thoughtful their customer service team is. Well, that's nice, but my reply to that is "thanks but no thanks." Until that kind of service trickles into your actual brick and mortar shops, it doesn't do us any good in your waiting rooms. We still have to take time off work to come in only to not have SIMPLE tire issues solved in one shot. Guess what? My tire light came on AGAIN. I'm not bringing it back to Belle Tire. Someone else is going to finally solve this for us.

Paid for and alignment after I replaced my front suspension. I was told if I didn't pay for their…read more"alignment guarantee" I wouldn't be able to bring the vehicle back if there was an issue after I left the shop. This is shady and it's the first time I've seen a major chain do this. I won't be returning.

My review is in regards to his home window replacements. Unlike the reviews for auto glass and…read moreshower doors, Gary is very unprofessional when it comes to his Quaker replacement window business. I had 13 windows replaced last summer of which 4 of them were double (side by side) windows. 1 of those was bowed so bad it couldn't be hidden and the installers had Gary come right over and look at it and he then followed up with calling the factory rep. That replacement was also severely bowed and needed to be ordered for the third time to get a satisfactory product. Another of those was slightly bowed and replaced but the wood used for the extension jambs looks like it is water damaged. A third double was jacked pretty bad and had bent hardware but was installed complete as if it were except-able but was also later replaced. When the factory rep finally came over with Gary to look at the first install, his excuse was that "these windows are built in a small town that requires more employees than the size of that town and that GOOD HELP IS HARD TO FIND". Keep in mind that they don't expedite the re-ordered windows, you get them when you get them. One of the windows was missing a vent/drain part on the outside bottom of the window and after the factory sent a new one it was the wrong size so they took the other one off to try and get the right size this time. This spring I went to his shop to see why they haven't replaced the parts and he had them in his truck and never came by to fix it after all this time. I also told him that the three windows that were remade all were missing the safety latches and he said he would be over the next day, yet never showed up. I called him the day following and he said he called the factory rep instead. And today I still wait for a reply. Gary lives in the same neighborhood and yet can't fix the problem or give an update regarding his call to the rep. My advise-- Check your windows over really good and make sure they are unflawed and not bowed, crooked, jacked, bent hardware, missing parts, or bowed screens like mine were before you submit final payment. From here I guess I go to the BBB. He was going to quote putting storms in my porch and never followed through.

Fantastic, extremely nice and professional staff. Went above and beyond to help us solve an…read moreexisting problem in the house and installed a beautiful glass shower door. Highly recommend!

Henderson Glass set up an appointment for us at Pollack Glass in Lansing, to have a stress test…read moredone on a windshield (as it cracked soon after installation). They were honest and helpful regarding the stress test and replaced the windshield right on the spot. The technician explained what happened during the first installation and said he would pass on the info to the original technician (from Henderson Glass) so that this issue could be avoided with other customers. We appreciate their honest and worth ethic. Thank you!

When we had the terrible ice storm that knocked out most everyone's power, my back windshield was…read morecompletely shattered from a falling limb. They couldn't order glass from distributors, closed due to storm, but they cleaned up the glass and put in plastic very strong to get me through at no charge. Recommended I might need body work for surrounding dent. I did need that body work so I went elsewhere but they were extremely helpful on a very busy day for them knowing they probably wouldn't get my business. 3 years or so ago? I just got on yelp but never forgot their fantastic service. Will definitely use and recommend for future needs. Great honest businesses are a real find.

Curtis does a really nice job with windows tinting. This is the second time he has worked on our…read morevehicles. He is very responsive to inquiries, answers all your questions, works hard, and does quality work. He gave us a discount when we were referred to him by a friend and gave us a discount for the second round also. Great value! UHis new place of business has a waiting area so he worked on our SUV while we waited.

Curtis did an incredible job hooking my truck up with the perfect tint. He went above and beyond…read morewhat was asked and delivered phenomenal work while being clean and courteous. This is the ninth vehicle we have trusted him with over the years, and there is no tint shop I would recommend more. The cost, product, and workmanship are truly 10 star. Thank you, sir.

I can't comment on the quality of their work, as I had them stop before my windshield was removed…read more Lobby (which was filthy) was filled with (extreme) Christian Right literature. If they're proud to support this administration, they should make it clear to their potential customers. Perhaps a MAGA sticker on the door or on all correspondence. Beyond offensive and mind-boggling that they would choose to potentially alienate 2/3 of their customer base. Glad I didn't give them a dime.

From the original person who took my call, to the technician who replaced my Prius windshield - I…read moresay BRAVO. Such careful and competent work. Thank you!!! Only one thing - I wish I had known how cool it was going to be so I could have brought my grandson to watch with me. I will refer you to others anytime! Sincerely, Maxine Klan

I heard of this business from a friend and went there to have my windows tinted. After waiting a…read morewhole day for my car to be done (not the issue) I found out it had taken longer because another person who is "partners" with the owner of 517 had to provide him with more tint. they came and provided said tint and rushed through finishing my car. they scratched two of my windows and cut the wire for one section of my rear defrost. also my back window is peeling from the bottom. DO NOT GO HERE THEY WILL NOT HONOR THE WARRANTY.

From the owner: The #1 one stop shop in Mid-Michigan. Come make your dream ride happen today!…read more-Elite Vinyl install team -Attention to detail Nothing leaves the shop till it’s 100%. Family owned & operated Licensed & Insured