Honestly not sure what reason there is to make an appointment. Waited outside the appointment lane for about 20 minutes. There were no cars inside the remaining 3 first come first serve aisles. 3 cars had pulled into the first come first serve and were brought right in. After waiting another 5 minutes decided to take my business elsewhere. Management stop drinking your coffee and set some structure. Lost me as a customer. read more

Here's a review of some of the issues with the vehicle. Will record the next time the vehicle shuts-off headlights at night time. Also vehicle automatically slamming the brakes when tail-gating other vehicles. read more

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I took my car in to get fixed the fixing part was great runs great now. The problem lies in that 1 it took 2 weeks to get an estimate. And 2 when I picked it up there was a crack in my windshield. I immediately called my service provider dale to let him know. I went to voice mail and I left a message I never heard back from him. On 11/7 I sent an email and never got a response to my email about the same problem. I even tried their online chat as well and was told someone would reach out but never did. I have continued to call and no answer or call back. I gave more than 1 star bc the problem I had and the reason I took it in was fixed read more

Beware , I recently purchased a used suburban and have had the worst buying process ever. They do not care about you as a customer as soon as you drive one foot off the lot . For starters , after talking to the salesman , you go into office to get everything finalized where I was duped into getting every warranty they offer " worry free package " ( did not go over any of actual information instead just got talked up , until had to leave office ). Was under the impression that all It would be $1000, per 6 years of the time financed . Did not get any paperwork sent home with me the night after signing so could not review . Little did I know the $1000 would be my car payment, and had no idea what I was signed up for ( 10k worth of warranties when all I really wanted was the powertrain ) . Then when I came back the next day to pick up my vehicle , I noticed about a half mile down the road there was a chip in the windshield . As soon as I got home ( within 30 mins after stepping off lot ) I took a picture and then proceeded to make an appointment for a few weeks later when I could come back in not thinking this would be a problem ( also noted some chipped paint and the brakes were squealing ). Came to my appointment , brakes were checked and I was told the new standard of brake pads don't have copper in them , creating more squealing . I was then told my salesman would be able to take care of the other issues and should have been handled before bringing the car home and needed to make an appointment with him . So proceeded to try to get in contact with my salesman . After two unanswered calls /voicemails was able to get in contact with them by third time. I was then told I was basically a liar and there's no way they can confirm that a rock didn't hit my car on the way home and that too much time had gone by ( at this point hadn't even made a car payment of vehicle , and have a time stamped photo on my phone of the windshield ). At this point it has not snowed yet and was a clear sunny day when brought home . Honestly it's a real simple problem that could have been fixed and sent me on my way .Now I worry about if something actually major happens with all these "worry free warranties " I got signed up for that it's going to be a worse headache . read more

this dealer does not care if they loose you as a customer.i will not be going back for service,i had an appointment today at 3:00 for an oil change an tire rotation. I had a GM discount coupon for a 25.00 off on my oil change.this was sent from GM to me.it had the code on it for my 2020 impala .only could be used for my car.coupon said just show this to the service writer when you arrive. I showed it to the service guy and he said you need to go home a print out the coupon before they would except it. I told him the instructions said just show this text to the service writer.i ask to speak with his boss the service manager.he told me I need to pay for my oil change an then take up the coupon with GM to get my discount refunded.. I left the garage a went over to sawyers in Dewitt .they excepted my coupon just by looking at my phone. not only that but instead of 117.00 for oil an tire rotation sawyers only charges 86.00 for the same service plus I got 25.00 off with my coupon. shaheen not only lost this one oil change but all my service needs down the road.thanks a lot RALPH. read more

I made an offer on a vehicle. The salesman came back with paperwork that just showed what they wanted if full price was paid. What was I supposed to do with that info since I already made a offer? No counter offer was provided. Never saw a business do something as dumb as that. I was leaving and the sales manager stopped me and wanted me to go back in and talk. I offered him an additional $1000 to my offer. He just stood there with a dumb look on his face...never made a counter offer. I just left. Later I saw Car Gurus showed that the vehicle was overpriced by about $1600. read more

I was here earlier for service and the technician Christen Compton said a few sexist remarks to my sister he told her she needed to get an upcharge for the service and when she said she wanted to speak to me he said I see you can't think on your own and you need a man to think for you. That is absolutely out of line for him to say and then he would refuse to let her speak to a manger. read more

I bought a brand new 2021 Chevy Blazer RS 3 years and 3 months ago. I love this car! Recently, the car was making noise, so I took it in to Shaheen for repairs. I trust their service team, and even though it may be more expensive, I trust their service department. The tech told me I needed my oil pan, exhaust, and drivers side chair fixed. I told them to go ahead with repairs because I want to make sure the Blazer I love is in perfect working order. Upon paying $3,064 for a three year old exhaust that was not covered by Zurich (extended warranty). I drove my Blazer home. When I got home, I noticed a smell of burning oil. After inspecting the Blazer, I found there in zero oil in the engine. I am currently working with the Shaheen team to come to a solution. I am hopeful that they are the respectable business I believe Shaheen to be. I will update after the issue is resolved. read more

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Sold me a car they jerry rigged so the wifi and onstar worked while selling it to me and as soon as I got it home they all stopped working. I've been trying to get assistance for OVER a month. They refuse to call back. Onstar refuses to help anyone fix anything so I'm stuck with a car that cant have navigation, remote start, remote unlock NOTHING that requires a signal works. I WILL NEVER EVER EVER! go back to this dealership. BEWARE! DO NOT GO HERE! read more

So we purchased a 2024 Tahoe spending the most we ever spent on a vehicle. We purchased the Zurich insurance with being told it covered everything inside and out. Three days after we bought it, I accidentally drove on white line paint. It got on the side of the paint, running board and both felt wheel wells. The road was not marked. I went to a body shop got a quote. Turned it into Zurich and was told it only covered paint. Went back to Shaheen and the used sales manager had me bring it in. Had a loaner for me to borrow. Had it for a week. I got called to pick it up. Get there, got paint off running board. Sales manager tells me he painted my felt wheel wells black. Mind you, this is without my consent. He also informed me that the black paint will eventually chip off. I am not a happy customer! I am furious. As my husband is too. This is an $80,000 vehicle. Would you want your felt wheel wells painted black without your consent? And now instead of doing the right thing and replacing the felt wheel wells he says we are black mailing him. What are we black mailing him about? We went there because we knew the salesman. Thought we were going to have a great experience and this is what it has come down to. We will never buy another vehicle from there AND we will NEVER recommend them to anyone ever! read more

I called about a jeep grand Cherokee on Monday. They had it listed for $31600. I offered $30000. They told me they couldn't drop the price. Gave me all the excuses like how they put tires on it, that it's a hot item, they know the market. They continued to call me all week and I kept saying I'll buy it for $30000. They call me on Thursday evening. Same deal, I told them I'm firm at $30000. Jake Horner tells me they can't go that low and to let him know if anything changes. That night, their website changed the price to $30400. I call Friday morning and ask and Jake acts all confused. Tells me he'll get back to me. Calls me back and says, yes our director dropped the price. I told him how frustrating it was that they played hard ball with me all week just to drop the price anyway. I tell him send me an out the door with that selling price and I'll come in tonight. He tells me he will get right on it. A COUPLE HOURS later he calls me and says they are writing it up for someone else. These guys are douche bags and you should not waste your time buying a car from them. The sales team and especially the sales manager are an embarrassment. read more

What's the point of making an appointment and not honoring the appointment times? An hour behind and still charging full price!!! Losing my business, not coming back for convenience anymore. Waited an hour pass scheduled service appointment.. read more

Always quick service & great care from staff! A free car wash is always good! Keep up the good work!

I was looking to sell my truck back to the dealership after they reached out to me. I came in to get it appraised and left. A month later I called back to see if they were still interested. I drove an hour here only to be told they can no longer buy it due to a new rule that passed the day before saying they can buy it because it's registered in a different state but would be willing to take it in on trade. I would never do business with them or recommend anyone after this experience. read more

Customers beware! Like a lot of businesses these days (post pandemic), the customer must bear the responsibility to pay everything at a premium to help compensate for loss sales and overworked employees. Discounts, forget it. Incentives forget those too. Service, if you are one of the unfortunate ones that need a part, get ready to hear about "backordered" and "National shortage" every time you call for a status update. Expect your vehicle to sit waiting to be repaired in the back lot for weeks, even months. Need a loaner, forget that, they now call those "rentals." They actually want to charge you for use of their vehicles, while they don't repair yours. And by the way, there is a waiting list for these rentals, which I have been assured my name is at the top of the list every time I call. Go ahead leave a message with the service manager, the service technician...maybe they will call back, maybe they won't, who knows. I would go into my specific reasons why I am writing this review, but would it help...nah...this is the way of the world and anyone who complains is just ignored and being a problem. Customer service??? How about humility for the customer. Oh yeah, we don't matter. read more

Came in for a oil change, tire rotation, and to have my brakes checked. This took four hours to complete. If you want to spend half your day getting work done, come here! read more

I feel lucky to have connected with Zach at Shaheen. I'd been looking for a pre-owned car within my price range and Zach came through for me. He suggested a car that had just come in. I took a look at it and, the next day, I was driving it home. They put a lot of work into getting the car up to standards and the results were great. I never felt pressured by Zach. It was the smoothest car purchase I've made in almost 50 years of driving. The attention to details made all the difference. I highly recommend Zach and Shaheen Chevrolet! read more

Absolute horrible service!!!! My husband and I went in to lease our first car. We sold the car we were driving to them to help pay down the cost. We were told a certain price but couldn't sign that day due to car not being on the lot (was in transit there). The car comes in and my husband goes to sign lease and now they jumped the price almost $50 a month. We had been working with Josh Bendall and asked for a supervisor. They refused to give us the price quoted. They said it's a business decision as they are low on inventory and they can just sell it for more if we walked away. If it was the week of Christmas we would have walked away..... we absolutely will NEVER due business here. Sad you treat your customers this way... even worse when he's a disabled vet! read more

Service appointments mean nothing. If you don't call them you get no info. Had a 3pm appt and was told they might not get to it that day. Call 11am the next day. Hasn't been looked at and they hope to get to it today. Spoke to the service manager to express my concerns and he told me to relax he was going to take care of it. I can't wait to get my hands on the survey from GM read more

Tobbie and the staff at Shaheen have been very professional and willing to go above and beyond for my husband and I over the years. This makes us loyal beyond the sale. Loyalty pays off so you get that service beyond the sale. So many little things Tobbie has done for us that we I cannot share here. However, I hear all these commercial about companies treating you like family. I can truly say Tobbie & Shaheen like family to us. No one is perfect but the couple issues we've had; they have made right! read more

In the last three years Shaheen Chevrolet has doubled their cost for oil change and tire rotation. Previously it cost me about $48 out the door, last time I came in it was $64. I was told the price increase was due to labor increase. Today, $85! Today I'm told, they apparently got in trouble with GM for their lower prices... after today there I will never be coming back here again for service or to purchase my next vehicle. This is absolutely ridiculous. read more

The absolute worst service I have ever received! They have the "not my problem attitude" when it came to an issue I had with a check they wrote to me. I made several attempts to contact someone without a returned call. I WILL NEVER EVER DO BUSINESS WITH THEM AGAIN! read more

They cross threaded one of my lug nuts on the last time they replaced a tire. Now i have to take it somewhere to replace the stud. Then they fixed my spoiler and 6 months later its already peeling off. read more

We have recently purchased a vehicle from the Used Car Department at Shaheen. We were greeted by Dylan Sells, our salesman. We had not set up an appointment but he was more than happy to help us. We had looked at their inventory online prior to our visit and he took us to vehicle we wanted to check out. Dylan was great to work with, answered all our questions and made great suggestions. During the initial visit and throughout the process, we were also assisted by the Department Manager Tad Tuckerman, who was very impressive to see in action, not just with our sale but with his interactions with others customers and his staff. Business Manager Ryan Faber was a great help and was very relatable and insightful. Overall, going into a situation we were apprehensive with we were happily surprised to have such a great experience with all the staff we dealt with and we just wanted to say thanks for the awesome customer service. read more

I asked Shaheen for a refund on the bad diagnosis and they agreed. A refund check has been issued. My opinion of Shaheen Chevrolet has gone up several notches. They made a mistake and owned up to it. Nice to know there are still honest people around. read more

Bought a used car here for my daughter. The experience was great. Best used car purchase I have ever experienced. The team cared, and I felt valued. When I am shopping again. The first day life I will look is Shaheen Chevrolet. read more

Nice salespeople but, over-all, not a pleasant experience. We purchased a used car from Shaheen and it was presented to my wife with a dangerously under-inflated tire and no spare. She drove it over 200 miles that way without realizing what an unsafe state the car was in. Clearly, whatever "prepping" they claim to have done didn't meet even a minimal level of competency. Perhaps the new car side is better but I'd look for used vehicles elsewhere. Update: My wife was told we couldn't find the spare tire because it's a space-saver. Seriously. read more

What a classy organization! I called from the Kalamazoo area, to inquire about a used Saturn Vue that they had. (Found through cars.com) I explained my car had been to totaled, and I was depending on friends and family to get around- but, I wanted to test drive this car. A salesman Dan Dowker called me and asked if I'd like the car driven it to me! I was stunned. I have been looking for a car for WEEKS, and never received this kind of service. I bought the car. The process went very quickly and smoothly. Every one that I dealt with there was professional and friendly. A great experience! **Update- a few months of driving this car, and I was having health issues, there was a carbon monoxide leak! It cost me almost $700 to get exhaust system running and new catalytic converter. I have had car 2 years and have had over $2,000 of repairs! So, I'm not happy! read more

06/15/2019 My car engine started running hot and smoke was starting to come from under the hood, looked and all my antifreeze leaked out the reservoir, got a towed to get service done. Ended up paying $538.46 for a new hose, Dexcool coolant, and labor.... 09/20/2019 check engine light came on, went to autozone, code read that cylinder 3 was misfiring. Went to get service done, was charged $493.36 for new coil, 4 spark plugs, a diagnostics (already knew what the problem was, didn't need diagnostic) and labor... 11/29/2019 check engine light came on again, went to autozone cylinder 3 misfire, took vehicle in for service, was told camshaft cover was bad, paid $169.67 for labor and new camshaft cover... 11/30/2019 check engine light came on again, took to autozone to read code (P0303) missfire in cylinder 3, took back to shaheen for service, wait 3 hours to find out i had a faulty spark plug, but on 09/20/2019 I had all 4 replaced by shaheens supposedly, I advised them and showed my paperwork where they worked on my vehicle, got service down free of charge... when I got my car back as I was driving away the the engine light came on again, took it back and they didn't put my oil dipstick back. 12/13/2019 my car started overheating again, popped the hood and all my antifreeze leaked out again all over the engine-bay, got towed to shaheen... paid $271.75 for labor, new hose, new clamp. Had to inform them this problem happened back in June and they were supposed to had fixed it, talked to 2 supervisors and got discounted $100.00 12/29/2019 engine started over heating again popped the hood and the antifreeze leaked out again, was fed up with shaheens so took vehicle to 3rd party private mechanic, was advised that there was a zip tie holding the head gasket in place and all my oil and coolant was leaking out of there, told me I barely had any oil left... ended up paying $150.00 for oil change, new gasket, gasket seal, and antifreeze refilled, was advised to get trans flush and stay away from dealership shops as well because they'll do anything to bring you back and take your money. 02/17/2020 Vehicle is running perfectly fine, no overheating or anything, be carful who you bring your car to. read more

Service is great, i needed to take my car to a dealer and i've used all of them in Lansing, so Shaheen is my last hope. They got me a rental and worked with my insurance easily. I had a new tire and everything put on, the reason i didn't give 5 stars is because they only filled up the tire they worked on to the correct psi but left the rest of my tires low. read more

Crooked as they come when it comes to trying to fix what is not broken and what is not needed. Stay away from these crooks. The two positive reviews are pretty obvious that have been written by their staff. Don't be fooled just do yourself a favor and stay away read more

I have always had an excellent experience with Shaheen Chevrolet of Lansing. I have purchased 5 vehicles there and everytime was well taken care of and my vehicle purchase was handled professionally. I have never felt pressure to buy. read more

Great dealership to work with. I dealt with Matt R. In used car sales and it was the best car buying experience I had. He worked with me on price and sought out the right vehicle to meet my needs after learning more about me. I also use their service department for oil changes. Very quick service, just be sure to plan ahead and use their website to make an appointment. read more

This place is a joke. I would NEVER recommend anyone take their car here EVER. I made an appointment for 10:30 this morning so I could take an early lunch break. Got a call saying they "over booked" for that time slot, but they said they could do 3:00. Fine. Took a super late lunch, pulled in the far left lane like I was instructed to do by the person who rescheduled my appointment. They FINALLY get to me waiting in line and the guy asked for my name, I gave it to him, he said "oh you were at 10:30" I said no, you called and moved me to 3 because you were "over booked". He said he would "find a spot for me" I finally got to pull in and asked the guy when my car would be ready, he said 35-30 min. AN HOUR AND A HALF LATER I called to see when my car would be done and they were "just finishing the paperwork". When I got there I was told it was $90 freaking dollars for an oil change when other Chevy dealers in the area are $75. I was given 2 different excuses as to why they are price gouging people. Nowhere on the app nor when I dropped my car off was I told its $90 for JUST an oil change. I am calling not only the dealership on Monday but also Chevy and the BBB for price gouging customers and not being transparent about their service prices. This place does nothing but lie and cheat customers. 0/10 will never recommend or return. read more

Just returned from Shaheen. Should have known better. I know- "Never trust a used car dealer." Was searching auto values for my nearly perfect Toyota still 25k left on warranty when I received a text out of the blue from this dealer "with a guaranteed offer/price." Seemed ok and would save me a lot of bother. I talked to the guy about it and told him that I did not want to bother if their price was any different and it was a long drive for me. He of course assured me that all was on the up and up. So, I drove to 100 miles to meet. My wife also drove separately to give me a ride home. Upon arrival, they knew nothing if Zack from the phone and he was not a salesman etc. They would appraise etc. They offered me $1300 under KBB low end for a perfect car, under warranty, with 2 day old new tires, brakes and service history. No respect for their word, my time, or any honesty. Completely disrespectful. I would not deal with a company like that under any circumstance. read more

This place is top notch for any service needs you have! You NEVER feel like they are taking advantage of you or trying to sell upgrades on anything! Integrity is the name of the game with this place! I have bought 5 cars from Shaheen and you can't find a better and more straightforward guy than Ben! If you want to buy a car in the state of Michigan, this is where you want to go! Service department is A+++ and if you want an excellent place for a car wash this IT!!! read more

Received a coupon for a 49.95 lube, oil &filter & car wash from GM / Shaheen Chevrolet, Lansing Mi. Expires 3/5/19. Was told this was no longer valid due to increased cost of labor/materials. Also told that the coupon was issued by GM, not Shaheen, even though their dealership name is printed on coupon. Asked how much additional cost for 3 more quarts of oil and was told oil change would be around $100.00 total cost for service. We had always been pleased with their oil/lube operation due to the professional and polite staff as well as their coupons. I now realize they place little or no value on their loyal customers. I should also mention the buying experience there was true to the Steelership model that so many people refer to when having to negotiate the price of a new vehicle. Thanks Ralph read more

Excellent service and you can advertise that I WILL NEVER GO BACK TO SUNDANCE CHEVROLET for service,(or a new vehicle) you are far superior. It appears Sundance just sells the car does does not care about the customer and service. At least when I pulled into Shaheen Chevrolet, they did NOT REFUSE TO CHANGE THE OIL ON MY 2015 CORVETTE, like another CHEVROLET DEALERSHIP DID. read more

Mark Keyes was extremely helpful. Got the car I wanted at a great price inside 24 hours. Very easy to work with. Shaheen has a huge selection which let me get exactly what I wanted when I couldn't find it at other dealers. read more

I would have gave 0 star if I could. I made an appointment to sell my 2014 Cherokee with Shaheen Chevrolet. They were very nice on the phone at the time I make appointment but the attitude changed when I walk in. They offer me the price which was almost 4000 less than what I priced out on Bluebook. Now I sold my car to another dealership which offered me 4500 more than what Shaheen offered. So I guess they were trying to rip me off. For that being said, I don't think Shaheen is the place you want to do business with. read more