Received three brides and all broke and had to be replaced. Received two caps both broke. I do not recommend. And will not return. However I did find the staff friendly. Improve the quality of their caps and crowns. read more

Poor communication. They switched to a new system and now my scheduled appointment is no longer scheduled. The next available date is three months out which causes me to lose a cleaning this year. The operator/clerk answering the phone was very dismissive and nonchalant as well. I'm going back to my old dentist as this has soured my confidence in Castle Dental Buda TX. read more

I go here for my cleanings and the hygienist is amazing, the dentist is so nice and caring. Office ladies are so nice and organized. The assistants are so sweet. Definitely recommend going here to get treated, staff is super sweet overall !! read more

Poor service over the phone, long time client and basically said to just look up all other castle dental numbers throughout Austin and try calling those locations. Couldn't be bothered to help. read more

Would give them a "0" if I could. Incompetent office staff (Eva) not following up correctly with insurance company and erroneously canceling my appointment twice. They offer absolutely NO HELP to the patient. Save yourself aggravation and take your business elsewhere. read more

Now I do need to start off with a slight warning: As a new customer, I went in 20 minutes EARLY by choice to fill out my paperwork, yet I wasn't called back for my X-rays until 35 minutes past my appointment time. However, the place is pretty prominent and busy. There were a lot of patients constantly coming in. I honestly found ALL of the staff to be so kind, sweet, helpful, & courteous. The X-ray girl was very thorough, careful, & knowledgeable. I had to wait I think another 45 minutes after X-rays to be seen by the dentist, BUT it was worth the patience. Dr. Anne Cline was so super cool & nice. I just loved her personality and good vibes. We laughed and talked a lot. And she did great work on my teeth. So, prepare for possible long stents of waiting, but I left happy with great service & a goodie bag! read more

The staff Eva, Rashelle and Dr. Somoza were fantastic. Not only did I find them competent, they were also super friendly. Will definitely return. read more

I previously went to this location and the receptionist was so unwelcoming, rude, abrasive and just overall unpleasant. Upon further research Eva, the receptionist is your office manager. There are tons of terrible reviews below mentioning her below to, how you are using this person as the first face you see when you walk in and as an example for other employees is beyond my comprehension. I recently went to a different castle dental location and they were all so friendly and welcoming I am glad I gave it another try. I have been going to castle dental as a kid and my experience at the Buda location made me want to try a new dentist. read more

This office is NOW a Joke! They bill incorrectly and Eva answering the phone is incompetent and extremely rude! She gives misinformation and then they billed my insurance incorrectly. They billed my visit under my husband when I was the patient. I wonder how many other patients they may have fraudulently billed! Ridiculous. Please stay AWAY FROM all Castle Dental locations. read more

I really like Dr. Susaria. He really seems to care about my teeth and about the quality of his work. I will continue to go back to him for my dental needs :-) read more

After moving from another state, I'm so glad I gave this location a try. My last dentist overcharged me an insane amount of money, so I was prepared to spend an arm and a leg for a simple cleaning. And I never even saw the dentist! This was from seeing the dental hygienist. I was seen very quickly, my exam went by pretty quickly also. To my surprise, I found that Dr. Klein and her assistant would be doing my cleaning. They did an amazing job, were extremely pleasant every step of the way. They didn't try to charge me $7000 for dental work that I didn't need like the last place. It felt great to get exactly what I asked for, and my insurance covered everything except a small $5 copay. I will definitely be back, and I highly recommend this place! read more

Unfriendly staff who seemed bothered by my presence and especially by questions. Further, I spent 1.5 hours there for a total of about 17 minutes of their time--including time with the X-ray tech, the exam tech, dentist and front desk staff. The whole experience was misery. read more

Went in for a Flipper . paid in full . They Claim Only 2-3 Week to get it in . Been 5 Weeks and I'm still waiting . when I call to check up on my Order . The front lady get annoyed and tells me to stop calling, theyll call me . still waiting , I feel like I wasted my money . read more

Unfriendly front staff. When I walked in all she said was "name?" It's difficult to get an appt here due to my insurance. However, there is lack of communication at castle dental. The call center scheduled my appt and let me know that I was good to go, arrive 15 mins earlier than my appt. Front desk said they didn't have my information together and ultimately can't see me. Then let me know that my cleaning will be done on a different day then my scheduled exam (whenever I get my exam scheduled). read more

Horrible first time experience! Originally scheduled an appt at noon for a regular cleaning, arrived earlier as they requested, and didn't get seen until 45 mins later. I was then informed the exam and cleaning would have to be scheduled on two different dates. Walked out and headed straight to my original dentist. Never again! read more

I've been here twice, once for a cleaning and the second time for fillings. I have to say I am so impressed with how kind, caring and understand the staff have been during both of my visits. I had avoided the dentist because of fear and now I've found my place. During the beginning of my fillings I had a panic attack and the dentist was so understanding and helpful. She walked me through everything and made my experience so much better. By the time she started the fillings I was so much more calm. She worked quickly and made sure my experience was pleasant. She answers every question I have and doesn't make me feel like I'm being a burden. I am very happy to have found this place. read more

***Update - Eva strikes again! She never called me back as promised 3 weeks ago. I gave up on her and called my insurance. Per Eva it can take a few weeks for them to get the check then they will reimburse us. When I told her it had been 2 weeks her next excuse was oh it can 4-6 weeks. Well here we are at 6 weeks. Instead of calling her I called my insurance company and she has hung up on them 4 times now and is currently giving the Customer Service Agent problems again not wanting to give us our refund. Her new excuse is maybe they weren't in network at that time. They go in-network and out of network I guess at will basically without notification whenever they want to per Eva? Really? LIE!! The insurance agent confirmed they wouldn't have sent the payment they did receive if they were out of network! Continuous problems! I just want this to be over! Where is the amazing friendly office staff everyone says they experienced? Maybe they went in on her day off? I'm starting to feel Eva doesn't like us or has some kind of prejudice or personal vendetta against us. Is the refund coming out of her paycheck directly??? Also, I contacted the email that was given from the "owner" response and it was a corporate rep who was very nice and said they would forward my complaint to the proper field leader for review... no one has since contacted us. :( I highly recommend the Dentist, Anne Cline at Castle Dental in Buda, TX. She was amazing and took care of my father's broken tooth the same day! We were even able to get a fast appointment which was unexpected. Great Job Anne!!! However, the front desk staff was horrible! Eva was the rudest and most unhelpful person there and she has zero customer service skills. If you can deal with her the Dentist is totally worth it. Just be prepared she can't answer questions and just pawns them off on anybody else she can or tells you to wait. Her response today, when I asked for her help with the insurance reimbursement, was we will have to wait for them to get the check which can take a week or two then when I gave her the date of the closed claim she realized it had been 2 weeks and quickly said sometimes it can take 4 to 6 weeks. We have been dealing with this situation since April! She will try to get out of even checking you in and make you feel bad if your insurance isn't set up correctly with them and if you ask for her help beware she gets very rude! We should have walked out that day but my Dad was in pain and needed to be seen right away and are so thankful the Dentist was amazing! We feel Eva purposely messed up our insurance so we would pay in full and then have a hard time getting reimbursed. Even the insurance reps that called and spoke to her said how rude she was. She most likely won't complete your chart so if you call back have your account number because she most likely misspelled your name and didn't enter the patient information like a simple phone number to find you. Why even fill out the patient forms if she isn't going to enter the details? She will continue to talk over you and deny you were ever there. She will let you know she is upset about having to help you by scoffing continuously when you ask her to do her job and help you. She definitely won't proactively help you. She will rush you off the phone and say she will call you back without asking what number is best. She really has a hard time working it seems. If it's not simple she will make sure you know you are a burden. read more

I needed a root canal completed and crown done. I was able to get in quickly, mainly because they were new. After receiving the root canal at the south Austin office, I returned for the crown at the Buda location. My first sign this was going to be a disaster is when the dentist said, while making the mold... "wow this is so cool, I've never done this before." I also had a cavity filled on a bottom tooth. All work was completed. I leave. I get a call about 2 weeks later stating I needed to come in because they saw something in my file they needed to talk about. They would not tell me over the phone. I was very concerned, but went in. The Dentist stayed she just was looking at my files and noticed she used the wrong material for my crown and she would replace it for free and while she was at it she would do a little work to the one next to it. I thought the whole story was strange. The tech took me to get an x ray. I could tell something was wrong by the way the tech kept shaking her head. I finally asked the tech what was going on when the dentist walked away. She told me "don't do anything you don't think is right." At this point, I'm like what in the heck is going on!?!? The tech while having my x ray open says... look at the tooth next to the crown. The dentist had shaved half of my tooth and enamel off the tooth next to the crown! I asked the tech what in the world was going on? The tech told me the dentist was audited by Castle Dental and my file was pulled because she had messed up my teeth. I told the dentist I was not interested in getting to the tooth fixed. At this point, I had realized she was trying to cover her tracks. She told me, fine if you don't want it done I need you to sign paperwork stating you are declining the service. The tech told me don't sign anything... leave now! The dentist ran to her office to write up an agreement and at that point I left. At the end, Castle Dental refunded all of the money (almost $1500) including the root canal from South Austin. After this disaster, I now have a tooth with half missing enamel and bottom row of teeth that are crooked due to her poor job on the filling. I have to carry floss with my everywhere I go due to a huge gap she created between two of my teeth. The only thing good about this office is the front desk lady and the dental tech. I hate to give a bad review but this dentist left me with severe issues with my teeth. I hope you have better luck than me! read more

What an Awesome staff!!! They were lovely people from the get go, they also helped me understand my own dental insurance on what I was covered for and for me that was one less thing to worry about... so now I am sporting my new braces. I am not scared of the dentist anymore lol read more