Precision Door of Akron not only was prompt in replying to my request for maintenance service on my…read moregarage door, but sent an exceptional technician to address my issues. Mark St.Clair was courteous and professional in demeanor, and knowledgeable in the services required. He assessed each issue, offered opinions to address each, and acted on the accepted services with proficiency.. I am completely satisfied with all services provided by Precision Door of Akron. Dennis Edwards

Michael Reitenbach called and arrived as promised. He saw the broken spring problem and replaced it…read morequickly and at a reasonable price. Thanks for the polite and prompt service!

Danny is very impressive, fast and affordable. His ability to diagnose and quickly repair is a…read morerare quality. We'll use him again.

Spoofed address saying he was located in my town during Google search, which he is not. Repair man…read morewas kind, communicative, and efficient. Explained the problem and fixed it. 2 days later, the cord was off again. When I called Danny, the owner, he tried to tell me the issue was a different issue then we were originally told. When I tried to explain the situation he hung up on me when I told him the cord was hanging off my garage door. Do NOT call this business if you expect the job to be done correctly AND be treated with respect.

Thank you to Allen from Two Brothers Garage Door for coming so quickly and fixing our heavy garage…read more door! Excellent service, fast response, and very professional. Highly recommend using their service. Thanks again

The assessment felt rushed and the garage door still struggled afterward, so I was left paying for…read morea service that did not actually resolve anything.

I had a brand new smart system installed by Action. I have never once been able to get them back…read moreout to fix the terrible install. My sensors have never worked right which means I can not make use of the app and it's features. They also improperly installed a lock mechanism which caused $1,000 in damage that I had to pay to another company because Action wouldn't even come out lol. I am literally suing them because after I told them about the issues, without even looking at photos or asking a single question, told me I am out of luck. These people suck and you should call Precision out of Akron, they do a much better job. UPDATE: A manager came out to look at everything. While he was on site he was personally expressing that he realizes Action messed up but his hands were tied. So he called the owner Dino, and Dino denied all liability. I am now suing action door because they don't do the right thing. Beware.

RIPPING OFF CUSTOMERS ON PARTS PRICING AND ZERO ACCOUNTABILITY:…read more I began experiencing a problem with my garage door opener around Nov 2023, that is, sometimes it would not close with the remote. I called Action Door and they attempted to fix it, but the root cause was never identified. A week later I ran into the same problem again. I called them the second time and this time they hooked up a diagnostic tester and discovered that there is an issue with the circuit board (2nd attempt was on Jan 19, 2024). Now, why did they not run the test the first time to identify the root cause, I don't know! but I was prepared to have Action Door fix it since the reason was finally identified, hopefully. I asked how much, and the tech replied that there will be no labor charge (since they attempted once and failed back in Nov 2023), but part cost will be applied (which is totally understandable). However, they tried to rip me off by quoting me a price for the circuit board that is almost 200% more than what is currently being offered in the market. Multiple vendors on Amazon are selling it for $118 (see the attached picture), and Action Door price was $220 to $250. I showed the market price to the technician, but he was fixed on their price for the part. I informed the tech that I will order the part myself from amazon, and once delivered (Jan 20, Saturday), he can come out on his first available business day to install it. The technician returned to his van and called his office/supervisor and returned with a written summary of the Job order, which included the next service date for board installation (Jan 22, Monday). He also added a $50 labor fee for the upcoming service after his call in the van. Since I had already paid $50 for their initial unsuccessful visit from Nov 23, I had to dispute it. I called their main office in Hudson, the manager on the phone decided to increase the labor cost even more since I was not purchasing their overpriced part. I mentioned to him that the written service agreement provided by his tech states that the part will be supplied by customer and $50 installation charge (the reason why I called their office) will be applied. (see the attached document, "Service Required" section for reference). I understand that the manager who was on the phone with me was trying to compensate for the failed service visits. It costs money to send people out to customers site by the hour, but Action Doors' incompetence is not customers' responsibility. When I tried explaining to the manager, he ended up cancelling the upcoming service. I can conclude that Action Door cannot adhere to their written promises, and they lack honesty/integrity, especially when they cheat people on parts' pricing. They have lost me as a customer, and they have also lost my family and friends that are pursuing their business.

Jeremy replaced the torsion springs on my overhead garage door after one of them broke. He…read moreexplained how the springs I needed were bigger than the ones that had been on my door, and he demonstrated the before-and-after difference on our second identical door (which was more difficult to open and did not stay put when disconnected and open half-way). Jeremy gave me great advice and a good price, which included inspection and recalibration of our motorized opener and a 1-year warrantee on parts and labor. I'll call him again for the second door when its over-wound spring fails someday. Thanks again, Jeremy!

Came out same day as service request and got my door fixed in less than an hour. Highly recommended!read more

The sound of a garage door spring snapping is terrifying. Hearing Guy explain how he can fix it…read moreimmediately and it will only take an hour is the only way to regain peace. We really appreciated our repair guy, Guy's, patience, attention to detail, and willingness to repair the problem and not just insistent upon replacing the entire door. This is our first garage door repair and with the company service warranty I am not at all worried about any future needs.

Wouldn't recommend. The service felt rushed, communication was poor, and the garage door issue was…read morenever actually solved.

We called them when our garage door spring broke. We had called around and got quotes literally…read morethree times what they charged and/or companies that straight out refused to give quotes without coming out (and charging us). Their receptionist was professional and helpful, and promised us a call back (which was promptly made). They came over same afternoon, were totally up front with what they would charge us, and fixed it in about half an hour. We cannot recommend them enough.

We had 2 springs on our garage door break and when I called in the morning, they said possibly in…read morethe afternoon. At noon I got a call they would be out within the hour. They showed up and fixed the door all by 1:30 the same day! Great service. Very timely. Very reasonably priced. Jack and Jason are professional and care about doing the job right. I highly recommend them for any repair or replacement of your door. It's nice to deal with a family owned company that does it right