I popped into story essentials to grab a few panties since I forgot to pack them on my most recent…read moretrip to phoenix. The owner (Jen I believe) was there and helped me grab exactly what I needed. I even bought a bathing suit without trying it on because I trusted her so much! I quickly followed the Story instagram to get frequent updates! You have a fan from NYC thats for sure!!

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.

Good vibes! Groove is where it's at!!…read more I felt welcomed, I was greeted by a nice young woman. The store was bright, clean, the merchandising was appealing, and they had a great selection of lingerie and toys. I did not feel worried or awkward the way I did at another adult shop I recently visited. What a breath of fresh air. The store was very clean and had a great vibe. The Groove associate was extremely friendly, knowledgeable and knew the appropriate space to give the customer. That's key and an excellent sales quality. The merchandise was well presented and the lighting was good to showcase everything available. This was an all around pleasant shopping experience. The employee was friendly, there to help, but not hovering. She was great, I felt comfortable with her. The location is strategic and needed in the area. Groove is a non-intrusive adult store located within the community! I saw several customers enter the store after me, which was nice. I want this place to stay. Side Note: if you come in with a backpack, you'll be asked to check it at the counter. I found this refreshing because unfortunately, some people can be shady and you really don't want that kind of clientele shopping next to you. I did appreciate her asking to hold the backpack.

This place sucks. I bought an item that had a sticker price of $90 but when I got home, I realized…read morethat my receipt said I'd been charged $100 + tax. I called the store, and the associate said they didn't have the ability to issue a refund (???) so they'd have a manager call me back. Fine. A manager called me back a week later and said they would not only issue a $10 refund to the card I used, but also that they'd have a $20 gift card waiting for me the next time I came in as an apology for the inconvenience. This was a really nice gesture! However, when I went into the store and asked the associate about the gift card, she just stared at me slack-jawed and said she "wouldn't know anything about that." End of discussion. Didn't say she'd check the back office, didn't offer to call her manager, nothing. Absolutely abysmal customer service. Going to these types of stores can already be uncomfortable, and Groove makes it worse. Go to Castle instead, where the associates genuinely care about ensuring you have a positive experience.

This place has it all, provides the best service, and has best prices. As a male customer with…read morefemale employees usually I'd be hesitant. Kassandra immediately made me felt welcomed as usual. After asking a few questions Leanna comes out ready to answer my questions with her expertise on men products. I mean, my girl answered all my concerns on various product options. I went in for a ring and left with a new pump and stroker. Can't leave without the cleaner and lube. I got hooked up, stop by and visit these girls including Margarita. Tell them Primo sent you!

Stopped in today with my husband and had a wonderful time. The two sales associates were both very…read morehelpful and friendly. The store was much larger than I anticipated and it was laid out really well. I love that almost all the different toys were able to be held and turned on. We found a couple new toys, outfit and panties. Prices were comparable to other adult stores but this one was my favorite that I have been to. As a woman I felt very comfortable inside to be able to shop and ask questions. Will be back again!

If you're struggling to find a bra that's comfortable for you, please give this place a try!! I've…read morehad 2 kids and my bras just don't fit the way they used to. I've been living in nursing bras and sports bras. My husband booked me a fitting here and it was life changing! There were 3 different employees helping me out and they were all amazing when I was feeling pretty awful about myself when I walked in. They reassured me that they would find something I would love, and it worked! They will measure your size and then bring you all different styles of bras to try on. They have everything from minimizing bras, push ups, sports bras, and lingerie. I know as a mom, it's hard for me to spend the time and money on myself. However, this was so so worth it! Thank you guys.

I will admit I was skeptical when I walked in and found two very young girls at the helm. Neither…read moreeven needs a bra so how could they help this menopausally shifting body?? They were sweet, knowledgeable, and made me feel very comfortable. She said, "I know exactly what you need." She brought me that bra, and so many others. But of course I ended up with the one she knew I needed from the beginning!

I am so grateful to have found Delightfully Vixen! I've always had a hard time finding a bra that…read morefits well. Never had a bra fitting done until recently at Delightfully Vixen! Amanda, the business owner, was awesome! She is extremely knowledgeable about how to find a bra that fits well and I learned so much about this. She is very professional yet fun to talk to as well. Lots of lingerie to choose from and the prices are reasonable. This will definitely be my "go to" store for lingerie! And I'm also happy that I am able to support a locally owned business!

Adorable store for such an underserved market in the Cave Creek area! Beautiful items, wide range…read moreof products, and best of all, the owners are AMAZING people. Looking forward to this business' success!

I LOVE THIS STORE! Hidden gem!! Tia is so accommodating and knows what you want right away! If…read moreyou're ever in Phoenix, check this place out!

Came here the other day looking to turn it up a lil for Father's day and Tia was so helpful, nice,…read moreand not pushy sales wise at all! I felt really comfortable shopping there! Wonderful prices and selection of lingerie, toys, lube, dance wear etc. I highly recommend this shop!!! Support this locally owned business next time you are in the market for some senual items and you will not be disappointed! Thank you so much Tia, I will be back!! Ps. Its a tad hard to find, look for the Dennys and its right next to it in that same shopping center!

This is my second time in and both experiences were wonderful! The associates were helpful and…read moreknowledgeable about the products without doing that intense hover over your shoulder thing that other stores do. Victoria was wonderful to chat with and she made some excellent recommendations that I ended up purchasing. I've spent a lot of time in the service industry and this location definitely has it down when it comes to customer service. Kudos to management for keeping such a clean and well stocked store on top of maintaining a staff of excellent employees. This will absolutely be my go to spot for stage outfits, wrestling approved bikinis and photoshoot outfit needs! Pros - Clean and well organized - Friendly and genuinely helpful staff - Unique and wide variety of items - Great selection of sizes - They have shoes ladies and gents!!! - Pretty decent fet. section for those who are bdsm curious - The WALL OF BIKINIS (there's even marching masks) - Competitive prices and good quality products Cons - Parking lot is a bit small and awkward but its Phoenix so I expect that

Excellent selection, great customer service, and a overall fun experience for the wife and I!read more

This was my second time doing a photo shoot with Bella Jade...I HAD SO MUCH FUN!! Everything was…read moreawesome! The hair and makeup was done so beautifully! Heidi did a beautiful job Christina was amazing at coaching me to get the exact poses and to get beautiful photos. She showed me, in real time, the progress we were making. The 3 of us spent the whole morning laughing and having fun! I would absolutely do this again!! If you are questioning where or not you want to get boudoir photos...GET THEM!! It is an experience you will never forget. You will never regret. And you will have the photos forever!

I have nothing but good things to say about my experience with Christina at the Bella Jade…read moreCollection! She made me feel comfortable, the shoot was so fun, and the pictures were incredible. Highly highly recommend!!

Great selection, fabulous staff. Highly recommended! Fun place to bring a partner and shop for fun…read morestuff.

Immediately upon entering, I was greeted and even asked if I was looking for something specific…read more Love that level of service as sometimes you are looking for something particular. Whether you are looking for something for yourself, a couples item, fun Halloween costume, a bachelorette gift, or anything in between, this location has such a large selection! Likely have what you have in mind! My friend had recommended to me previously as they have competitive prices and a large selection. I'll definitely return here and recommend them to friend/family!

Awesome selection! Great service! I had fun picking out my purchases! I'll definitely be back again!read more

kate was amazing thank you so much she help as soon as I walked in shews great good jobread more