‼‼‼‼‼I had the most heartbreaking and traumatizing experience in this clinic, and I want to warn…read moreevery pet owner: never bring your animals here, especially small pets like guinea pigs or rabbits. Early in the morning, I saw my guinea pig was very sick and not eating. I panicked and called several clinics to ask if they treat small animals. This clinic told me: "Yes, bring her now, it's an emergency, we can help." Relieved, I rushed over, believing they would save her. I arrived at 9 AM. A man at reception took my pet away, and for the next 2.5 hours I sat with no updates, no communication, no idea what was happening. I kept saying it was urgent, but they just told me to wait. Finally, a doctor spoke to me -- without even bringing my pet -- and started talking about stomach problems, then immediately said the cost would be $3000. When I asked for details or a price list, he left. Later, staff came in with two different papers: * The first showed $216 for a "consultation" plus $188 for cremation. * The second showed $216 for a "consultation" plus costs for treatment and medications. It felt like they were literally giving me a choice: either pay for cremation, or pay for treatment. I even asked: "If you are already suggesting cremation, does that mean treatment won't help? Is it already too late?" They reassured me: "No, it's not too late. Treatment will help. You just need to give the medicines." Of course, since the price difference between cremation and treatment wasn't very big, and because this was our beloved pet, we chose treatment, trusting their words. But every 15-20 minutes the numbers kept changing -- $500, then $600, then suddenly $411. They seemed to invent prices out of thin air. Desperate to save my pet, I agreed to treatment. After more waiting, they gave her back to me in a box. She was lying still, breathing heavily, clearly struggling. I begged them to check her, but they said: "It's fine, go home." Within 15 minutes of leaving the clinic, after giving only the first medications they prescribed, my beloved guinea pig went into seizures and died in my arms. The same clinic that promised me she would be okay, that took hundreds of dollars from me, had let her suffer for hours and then die. When I came back crying, with my child crying beside me, they quickly pulled me into a private room so other clients wouldn't hear. They said: "Sorry, sorry, it's not our fault." Then they demanded $300 for cremation. After arguing, they told me they would refund $80 for the medicines, then changed it to $150, and then told me I would only need to pay $24 more for cremation. Finally, they said: "Actually, don't pay anything for cremation -- but you will not get any refund either." The numbers kept changing every time, as if they were inventing them on the spot. I spent from 9 AM until nearly 1 PM in this nightmare. My pet suffered for 3.5 hours while they played with numbers and gave me false hope. Instead of telling me honestly that they couldn't help, they strung me along, took my money, and handed me back my pet already dying. To make things worse, while I sat in the waiting room devastated, I overheard staff laughing and celebrating someone's birthday. It was clear saving my animal was never their priority. I cannot shake the feeling that they took advantage of me because I am an immigrant and my English is not strong. They saw an opportunity to overcharge me and gave me no clear information, no transparent price list, no real compassion. My guinea pig went into this clinic alive. She left dead. And all they cared about was money. Please, if you love your pets, do not bring them here. This clinic is cruel, unprofessional, and heartless. They gave me false hope, drained me financially, and let my pet die in pain. It is a nightmare I never want another family to experience.

A while back, they started using a gas chamber to euthanize rabbits. One of the technicians was so…read moredisturbed by this practice that's banned in many North American jurisdictions that I can no longer recommend this clinic. Quite a few years ago, they used to be good; they used to use anesthetic gas through a mask and would even let the pet owner be with their pet during the euthanizing process. Now that they chamber them, they don't allow you to be with your pet during their final moments of consciousness (likely because they don't want you to see how disturbing what they're doing is). Between this questionable policy of theirs and their very high costs (and a few other unsettling interactions with them), I'd say it's best to avoid this place.

This service was invaluable for us Had a puppy with a lingering sinus issue and Dr Wendy kept in…read morecontact with us for weeks to ensure he was okay. Super convenient to have them come over. No one was stressed. Dog just thought he had a visitor Stopped by their location to get med refill. Staff was incredible. Really easy to reach and very quick to help out. Will use all the time.

Due to a very poor past experience with another vet in the city, I am now very cautious and weary…read morewhen taking my pets to the vet. When I learned about Vets to Go, it sounded like a less stressful option for my kitties but still, I was initially very sceptical. Dr. Laura at Vets to Go was honest, friendly and very knowledgeable. The prices were fair, she took the time with each one of my cats and got to know their personalities a bit. She's come out twice now, and both times I have only positive things to say. I will continue to use this service, especially for check ups and non-stop emergency concerns. It was definitely less stressful for all 3 of my cats and not a huge price difference compared to other clinics I've been to. I highly recommend!

Shittiest business ever demanded to ground to save my dog's life otherwise they're gonna let them…read moredie or else. My second option is sign. I'm already the Humane Society they could pay the vet bill if I can't afford two grand and I wasn't gonna let my dog die so being selfless, I did sign the paper of the biggest hardest thing I ever did and then after that, they tried to charge me with abandonment and send the byelaw after me. I had to go to court to prove that I wasn't neglected after all they just decided to drop it all yeah it was the saddest time in my life. I don't recommend this anything vca and the city of Calgary. If it's VCA avoid it with your pet no good if you wanna lose your pet that's a good place to do it.

I brought my cat in the week of a family tragedy and was completely incapable of coping with his…read moreillness on top of everything else. The staff was incredibly compassionate, understanding, respectful and kind, and worked to find funds to make our cat's emergency surgery affordable, without which he would have died. Our greatest fear was either having him die or not being able to afford to keep him alive, as he is my daughter's cat and she is currently hospitalized. Telling her of the death of her cat was unfathomable to us, and I will never be able to express our gratitude to everyone at Western Veterinary Specialists.

All three of our cats have been patients at Heartland and I am very impressed with the service…read morewe've received! I like how a range of estimates for costs are given up front so that informed decisions can be made. All of our cats have received the best care. The staff genuinely cares for our cats and they can pick up on it. One of our cats, Tika, who used to freak out when going to the vet, actually likes going there and seeing the vet and the staff. Last year on Family Day, one of our cats had to be put down due to an illness that could not be treated or cured. Nikita was kept comfortable in every possible way and the staff's compassion was above and beyond anything I have ever experienced before. (We even got a sympathy card in the mail signed by everyone) They let us spend all the time we needed with Nikita beforehand, allowed us to wait a few days to pay as well as kept the carrier for a week, so we didn't have to go home with it so soon. The ceramic paw-print memorials are just beautiful. Thank you, Heartland, for continuing to provide such good care to our cats and us too!

Awesome service there always taking care of our puppy and all the staff are nice people and there…read moreknow what there doing.

So Grateful to McKnight veterinary hospital! They were able to take my dog in on an emergency basis…read morewhen I noticed an infection on her backside which required sedation to treat. They were empathetic, and took time to break down costs and work with me to meet her care needs with In my budget. The over all cost of the procedure was still expensive, but VERY reasonable, especially considering all the medications, surgical procedure, cone, and after care medicines. Due to the Covid-19 pandemic, I was not able to be with my dog, but I felt very comfortable with leaving her at the clinic. The staff are friendly and I feel that they genuinely care very much about their patients. They took time to throughly answer my questions and concerns. I'm so pleased that I will be switching to make this clinic my regular vet. Thanks for taking such good care of my best friend!

DO NOT GO HERE! I received the WORST service here the other day. The staff here seems tired, burnt…read moreout and unhappy - all of them. In addition, I dealt with the manager, Jessica who was possibly the most impolite human being I have ever talked to. She even went on a power trip and told me she is putting a DO NOT SERVICE note on my account after I told her about the poor experience I had and how I was going to write a review about it. That is how your company deals with things? By going on power trips and saying they will apply a do not service to my account instead of addressing my issues? Ridiculous.

Was told by my vet to go here in case of pet emergency…read more Suggested to call ahead so they have all your information from your vet before you arrive. They will take your pet upon arrival to have an assessment and prognosis on the next steps for your pet. Well my baby wasn't doing well and brought her here to have a look at. I did phone ahead and they were waiting and ready upon my arrival, took my baby in immediately. Very hi tech facility with new state of the art equipment for your pet. Very friendly and compassionate staff as well as helpful. Told me to wait in the waiting room and as soon as the vet takes a look they will place me in a room where the vet will give me my options on the prognosis of my baby's ailment. Vet was very helpful and honest on the options that were given to us. If your pet needs to stay for observation you can book an appointment to have visit with your baby. By the way my baby is doing very well now. They took very good care of my baby. This Animal Hospital is new and has been at this location since August 2024. Other then emergency pet care they have a wide selection of good quality pet food. Do recommend coming here for pet emergencies. -inside is very clean and new -plenty of parking

Do not and I mean DO NOT bring your animal here. There prices are ridiculous!! $125 fee to see your…read moreanimal. There are scamming you out of your money! If I could give this place a zero I would:)

They killed my dog. I am horrified , traumatized, deeply saddened by the ignorance here. This is a…read morelong story, but I hope it helps, so no one else has to experience my horrible pain, of losing my baby girl. Nov 1st, I brought my 11 month old baby chihuahua Sasha. I told the vet on the phone that she had the stumach flu. I said what services I needed and was told that she would have a basic visit for $75 and then we can discuss the medicine or injections to help. They took her to the back. They also, did not tell me what they were doing, and didn't let me in to see, they said they had a plan for $750. Then I said it was expensive, I had to discuss this. They went and did that they want. I heard someone talk about euthanasia, then I was asked for that and I said NO! 15 minutes pass, then they let me in. I said the $750 is fine, then they say it's too late for that now it's the $500 plan. I wanted to help her be normal from the stumach flu. At this point I had no idea what they did to Sasha. As communication was bad. I was later told they injected her with "" epinephrine" I imagined at the time it must be an antibiotic but it is not, that is to my horror 'ADRENALINE", without even testing her to see if she is allergic to this all this happening without my consent even after the phone conversation and physical conversation, doing what they want they also put foreign objects into her body by putting air support. You need my CONSENT! I had called for her "STOMACH FLU". She's NOT my first dog! and I RECOGNIZE a stumach flu! "Epinephrine is Adrenaline"a very potent drug that can kill an animal with a heart attack, Sasha was tired and weak from the stomach flu she didn't need to be jolted into a horse race!! and have her breathing messed with, or her body in any way. She is so tiny! Sasha's HEART was beating so fast when I left that she "DIED" in the car on the way to another animal hospital, I was horrified at what they had done, they killed her. They KILLED my dog. If they had any sense, they would have instead given her antibiotics, vitamin injections and saline and then putting her in an incubator to stay warm. This was my impression from the catfish $$$ phone discussion. They instead had her on a cold metal table with no warmth, causing her tiny heart to beat like a bullet, they "ULTIMATELY" performed with very reckless choices. This place, says animal hospital, well after the damage they admitted it is not equipped to help her, yet they have a big sign outside that says animal hospital. (((WHAT THEY SHOULD HAVE DONE))): (was to give Sasha antibiotics, a vitamin injection, saline and an incubator to keep her warm. Most likely an overnight stay. Also some antibiotics to take home.) THEY DID NOT HELP HER!!! they did what they wanted!!! Made some $$$ "AGAINST " my consent!!! I attatched a picture of my murdered dead baby Sasha also one of her alive so you understand what she looked like before these animals killed her. I never signed anything here, or gave permission for these extremely inappropriate actions. If they had any integrity, they would have told me the moment I arrived they were not equipped to help Sasha, and not create situations to try and justify charging me $500. They could have followed real stomach flu protocol. To give services requested, what I ask, not what they want, because it was disorganized and a secret gong show. They also said she would die, of course she was going to die after they messed with her lungs and who knows what else while they did what they want in the back and also by putting stuff in her heart with adrenaline. This was very crooked, because they had no right to do anything at all if they were not prepared as they later admitted. Sasha's tiny little heart kept beating so fast. It stopped, My little girl looked at me crying, I died that moment. Her heart stopped because of the Adrenaline from the epinephrine they injected into her without my consent. These foolish people, should have said they were not capable, but instead recklessly killed her. Earlier this year I lose my son. Sasha, was the light that kept me going. Now I have no family. They took her from me. My baby girl. My innocent little Sasha. These guys also censor posts on other networks so that people like me, our voice's and experiences are unheard.

Amazing, Caring Doctor. He is very professional and receptive of any and all concerns you may have…read more Our animals (2 dogs, 2 cats) have all been patients if Dr.Cheema's since he has opened. We've since moved out of the city but gladly make the trek to see him with any of our animals health concerns.

If I could give it a ZERO I certainly would!…read more I came home on a Friday to find my 10 year old cat had had an episode of some sort and was in dire distress. Having had stomach issues all his life, I knew he probably wouldn't survive and wanted to get him some place quick. I called the 17th Avenue Clinic, they were only 2 blocks from me, and was told they weren't accepting anymore patients they were getting ready to close and referred me to another clinic over 20 blocks away. It did not matter that my pet was suffering to them, not one iota! Needless to say, my poor Milo passed away on the way to the vet. He suffered more than he needed to. These folks have no empathy, don't care and caused me and my Milo unneeded suffering and pain. WOULD NOT RECOMMNED IF MY LIFE DEPENDED ON IT!!!

This Used To Be a great clinic but has spiralled down a lot since became a VCA clinic. Vets…read moreleaving practice, if pet isn't getting a check-up with shots you are mostly referred to the Northhill Veterinary Emergency Hospital. Another VCA clinic. Been going to this office for 30 years, time me thinks for a change.

I cant believe there is negative reviews. This place was pretty amazing! We arrived at 2 AM and the…read moredoctor was helping us within minutes. They also helped us find a hotel as we were not from Calgary. The next day they were in touch early and let us visit our dog. Dr Diaz was amazing before the MRI he explained everything and was in touch right after explaining everything. They answered all questions we had moving forward and the care the dog got was terrific! They clinic looked clean and well maintained, plus the amount of services they offer are among the top in Alberta. Big thanks to Diaz and everyone else!

I leave honest reviews regularly -- and this is one of the worst experiences I've ever had…read more My dog Meesha has a suspected lung tumor. My veterinarian submitted a full and thorough referral, including all relevant medical records, history, and lab work. Everything was done correctly on our end. I then personally spoke to a staff member at VCA Care Centre and clearly explained that we were dealing with a possible cancer diagnosis. I even asked directly about CT imaging. And yet -- despite all of that -- they booked us into the wrong department. Let that sink in. A pet with a likely cancer diagnosis... and they scheduled us with the completely wrong team because no one bothered to actually read the referral or listen to what I said. And instead of owning that mistake, they tried to deflect and blame my vet -- who did his job perfectly. To make things even more outrageous, I waited an hour and a half to speak to the manager in person, only to be met with coldness, defensiveness, and absolutely zero accountability. Not even an apology. No urgency. No plan to fix it. This wasn't a mix-up about nail trims or routine bloodwork. This is a case involving a potentially life-threatening condition, and their complete failure to act responsibly may have cost my dog valuable time. If you care about your pet and expect a specialty care center to treat urgent cases with the seriousness they deserve -- stay far away from VCA Care Centre in Calgary. The system is broken, the staff is careless, and the leadership lacks even the most basic empathy or professionalism. They should be ashamed.

I love the Falconridge animal hospital.the staff are very very helpful in every way and the doctors…read moreare phanominal they do their jobs so well they treat the pets as if they were their own.i will never change my two dogs doctor for anything.

We recently switched to this animal hospital and I would recommend it to others. It has a homey and…read morecomfortable atmosphere and they handled my pets with great care.