Awesome emergency care for my cat Evie who was poisoned after eating Lily flowers. Thank you so…read moremuch to the team at. VCA for helping! I'm so thankful that your emergency office exisits.

I had a deeply traumatic experience at this clinic with my dog Rhea on August 25…read more Rhea was brought in after giving birth and was in critical condition. I understand that her medical condition was very serious. My concern is not only about the outcome, but about the communication, consent process, documentation, and the way we were treated during the euthanasia decision. We asked about other options, including continuing treatment and transferring Raya to another emergency/specialty clinic. I did not feel that we were given a real voluntary choice. Police were called and were present in the room while we were crying, overwhelmed, and trying to understand our options. I felt pressured into signing the euthanasia consent form. Afterward, I requested Rhea's full medical records. The first package did not include all documents, and only after multiple follow-up emails did I receive additional monitoring records, handwritten order forms, and communication logs that were not included initially. I also requested clarification about audio recordings made during our conversations. Losing Rhea was already devastating. The way this situation was handled made it even more painful. I am now seeking review through the appropriate channels. In my opinion, pet owners deserve clear communication, transparency, and compassion during emergencies. I did not feel that we received that.

This service was invaluable for us Had a puppy with a lingering sinus issue and Dr Wendy kept in…read morecontact with us for weeks to ensure he was okay. Super convenient to have them come over. No one was stressed. Dog just thought he had a visitor Stopped by their location to get med refill. Staff was incredible. Really easy to reach and very quick to help out. Will use all the time.

Due to a very poor past experience with another vet in the city, I am now very cautious and weary…read morewhen taking my pets to the vet. When I learned about Vets to Go, it sounded like a less stressful option for my kitties but still, I was initially very sceptical. Dr. Laura at Vets to Go was honest, friendly and very knowledgeable. The prices were fair, she took the time with each one of my cats and got to know their personalities a bit. She's come out twice now, and both times I have only positive things to say. I will continue to use this service, especially for check ups and non-stop emergency concerns. It was definitely less stressful for all 3 of my cats and not a huge price difference compared to other clinics I've been to. I highly recommend!

We had to make the heartbreaking decision to let go of our beloved cat (Mr. Seven) of only 9…read moreyears. After months of him being sick and opting for surgery in the hopes that he could be saved it did not work out in our favour. Through out our experience with the Western Veterinary Centre, there was nothing but compassion and respect for myself and my husband and our furry family member. We appreciate it beyond words for the work that you do and for the passion and love of the little ones that come through the door. Thank you to Dr. Debra Henderson for the multiple phone calls. And also to the grief counselor Judith Blythe. Your sweet voice and thoughtful words were very much appreciated. Sincerely, Christine and Bryan Smith

Shittiest business ever demanded to ground to save my dog's life otherwise they're gonna let them…read moredie or else. My second option is sign. I'm already the Humane Society they could pay the vet bill if I can't afford two grand and I wasn't gonna let my dog die so being selfless, I did sign the paper of the biggest hardest thing I ever did and then after that, they tried to charge me with abandonment and send the byelaw after me. I had to go to court to prove that I wasn't neglected after all they just decided to drop it all yeah it was the saddest time in my life. I don't recommend this anything vca and the city of Calgary. If it's VCA avoid it with your pet no good if you wanna lose your pet that's a good place to do it.

All three of our cats have been patients at Heartland and I am very impressed with the service…read morewe've received! I like how a range of estimates for costs are given up front so that informed decisions can be made. All of our cats have received the best care. The staff genuinely cares for our cats and they can pick up on it. One of our cats, Tika, who used to freak out when going to the vet, actually likes going there and seeing the vet and the staff. Last year on Family Day, one of our cats had to be put down due to an illness that could not be treated or cured. Nikita was kept comfortable in every possible way and the staff's compassion was above and beyond anything I have ever experienced before. (We even got a sympathy card in the mail signed by everyone) They let us spend all the time we needed with Nikita beforehand, allowed us to wait a few days to pay as well as kept the carrier for a week, so we didn't have to go home with it so soon. The ceramic paw-print memorials are just beautiful. Thank you, Heartland, for continuing to provide such good care to our cats and us too!

Awesome service there always taking care of our puppy and all the staff are nice people and there…read moreknow what there doing.

So Grateful to McKnight veterinary hospital! They were able to take my dog in on an emergency basis…read morewhen I noticed an infection on her backside which required sedation to treat. They were empathetic, and took time to break down costs and work with me to meet her care needs with In my budget. The over all cost of the procedure was still expensive, but VERY reasonable, especially considering all the medications, surgical procedure, cone, and after care medicines. Due to the Covid-19 pandemic, I was not able to be with my dog, but I felt very comfortable with leaving her at the clinic. The staff are friendly and I feel that they genuinely care very much about their patients. They took time to throughly answer my questions and concerns. I'm so pleased that I will be switching to make this clinic my regular vet. Thanks for taking such good care of my best friend!

DO NOT GO HERE! I received the WORST service here the other day. The staff here seems tired, burnt…read moreout and unhappy - all of them. In addition, I dealt with the manager, Jessica who was possibly the most impolite human being I have ever talked to. She even went on a power trip and told me she is putting a DO NOT SERVICE note on my account after I told her about the poor experience I had and how I was going to write a review about it. That is how your company deals with things? By going on power trips and saying they will apply a do not service to my account instead of addressing my issues? Ridiculous.

Was told by my vet to go here in case of pet emergency…read more Suggested to call ahead so they have all your information from your vet before you arrive. They will take your pet upon arrival to have an assessment and prognosis on the next steps for your pet. Well my baby wasn't doing well and brought her here to have a look at. I did phone ahead and they were waiting and ready upon my arrival, took my baby in immediately. Very hi tech facility with new state of the art equipment for your pet. Very friendly and compassionate staff as well as helpful. Told me to wait in the waiting room and as soon as the vet takes a look they will place me in a room where the vet will give me my options on the prognosis of my baby's ailment. Vet was very helpful and honest on the options that were given to us. If your pet needs to stay for observation you can book an appointment to have visit with your baby. By the way my baby is doing very well now. They took very good care of my baby. This Animal Hospital is new and has been at this location since August 2024. Other then emergency pet care they have a wide selection of good quality pet food. Do recommend coming here for pet emergencies. -inside is very clean and new -plenty of parking

My dog Ruby passed away while receiving emergency care at this hospital. This was an extremely…read moreupsetting experience, and after reviewing her medical records and timeline, I have serious concerns about how her case was handled. Ruby was at the hospital from approximately 7 a.m. until around 4 p.m. According to the records I received, her condition and vital signs changed during her hospitalization. I am concerned about the timing of the response to those changes and about the management of her respiratory condition. Her records also document tracheal collapse, and the radiology findings raised additional concerns for me. I repeatedly communicated that I wanted the veterinary team to do what was medically necessary for Ruby and that I would pay for her treatment. During this emergency, however, I was contacted about additional costs and asked to make payments before further treatment proceeded. From my perspective, too much valuable time was spent discussing and processing payment while Ruby was critically ill. Ruby ultimately suffered cardiac arrest and died at the hospital. I cannot say with certainty what the outcome would have been with different treatment, but after reviewing the medical timeline, I have serious questions about whether interventions could have been escalated sooner. Another part of the experience that was particularly painful occurred immediately after Ruby died. While I was holding her and grieving, I was approached about paperwork. Given what had just happened, I found the timing extremely insensitive. I paid approximately $3,000 for Ruby's care. More importantly, I trusted this hospital with a member of my family during a medical emergency. I am sharing my experience because I believe other pet owners should ask detailed questions about treatment plans, timing of interventions, and payment requirements when bringing a critically ill animal here. Ruby was deeply loved, and losing her that day was devastating.

They killed my dog. I am horrified , traumatized, deeply saddened by the ignorance here. This is a…read morelong story, but I hope it helps, so no one else has to experience my horrible pain, of losing my baby girl. Nov 1st, I brought my 11 month old baby chihuahua Sasha. I told the vet on the phone that she had the stumach flu. I said what services I needed and was told that she would have a basic visit for $75 and then we can discuss the medicine or injections to help. They took her to the back. They also, did not tell me what they were doing, and didn't let me in to see, they said they had a plan for $750. Then I said it was expensive, I had to discuss this. They went and did that they want. I heard someone talk about euthanasia, then I was asked for that and I said NO! 15 minutes pass, then they let me in. I said the $750 is fine, then they say it's too late for that now it's the $500 plan. I wanted to help her be normal from the stumach flu. At this point I had no idea what they did to Sasha. As communication was bad. I was later told they injected her with "" epinephrine" I imagined at the time it must be an antibiotic but it is not, that is to my horror 'ADRENALINE", without even testing her to see if she is allergic to this all this happening without my consent even after the phone conversation and physical conversation, doing what they want they also put foreign objects into her body by putting air support. You need my CONSENT! I had called for her "STOMACH FLU". She's NOT my first dog! and I RECOGNIZE a stumach flu! "Epinephrine is Adrenaline"a very potent drug that can kill an animal with a heart attack, Sasha was tired and weak from the stomach flu she didn't need to be jolted into a horse race!! and have her breathing messed with, or her body in any way. She is so tiny! Sasha's HEART was beating so fast when I left that she "DIED" in the car on the way to another animal hospital, I was horrified at what they had done, they killed her. They KILLED my dog. If they had any sense, they would have instead given her antibiotics, vitamin injections and saline and then putting her in an incubator to stay warm. This was my impression from the catfish $$$ phone discussion. They instead had her on a cold metal table with no warmth, causing her tiny heart to beat like a bullet, they "ULTIMATELY" performed with very reckless choices. This place, says animal hospital, well after the damage they admitted it is not equipped to help her, yet they have a big sign outside that says animal hospital. (((WHAT THEY SHOULD HAVE DONE))): (was to give Sasha antibiotics, a vitamin injection, saline and an incubator to keep her warm. Most likely an overnight stay. Also some antibiotics to take home.) THEY DID NOT HELP HER!!! they did what they wanted!!! Made some $$$ "AGAINST " my consent!!! I attatched a picture of my murdered dead baby Sasha also one of her alive so you understand what she looked like before these animals killed her. I never signed anything here, or gave permission for these extremely inappropriate actions. If they had any integrity, they would have told me the moment I arrived they were not equipped to help Sasha, and not create situations to try and justify charging me $500. They could have followed real stomach flu protocol. To give services requested, what I ask, not what they want, because it was disorganized and a secret gong show. They also said she would die, of course she was going to die after they messed with her lungs and who knows what else while they did what they want in the back and also by putting stuff in her heart with adrenaline. This was very crooked, because they had no right to do anything at all if they were not prepared as they later admitted. Sasha's tiny little heart kept beating so fast. It stopped, My little girl looked at me crying, I died that moment. Her heart stopped because of the Adrenaline from the epinephrine they injected into her without my consent. These foolish people, should have said they were not capable, but instead recklessly killed her. Earlier this year I lose my son. Sasha, was the light that kept me going. Now I have no family. They took her from me. My baby girl. My innocent little Sasha. These guys also censor posts on other networks so that people like me, our voice's and experiences are unheard.

Amazing, Caring Doctor. He is very professional and receptive of any and all concerns you may have…read more Our animals (2 dogs, 2 cats) have all been patients if Dr.Cheema's since he has opened. We've since moved out of the city but gladly make the trek to see him with any of our animals health concerns.

If I could give it a ZERO I certainly would!…read more I came home on a Friday to find my 10 year old cat had had an episode of some sort and was in dire distress. Having had stomach issues all his life, I knew he probably wouldn't survive and wanted to get him some place quick. I called the 17th Avenue Clinic, they were only 2 blocks from me, and was told they weren't accepting anymore patients they were getting ready to close and referred me to another clinic over 20 blocks away. It did not matter that my pet was suffering to them, not one iota! Needless to say, my poor Milo passed away on the way to the vet. He suffered more than he needed to. These folks have no empathy, don't care and caused me and my Milo unneeded suffering and pain. WOULD NOT RECOMMNED IF MY LIFE DEPENDED ON IT!!!

This Used To Be a great clinic but has spiralled down a lot since became a VCA clinic. Vets…read moreleaving practice, if pet isn't getting a check-up with shots you are mostly referred to the Northhill Veterinary Emergency Hospital. Another VCA clinic. Been going to this office for 30 years, time me thinks for a change.

We have had two surgeries at this facility. The surgeon was Dr. Connery who is absolutely…read morefantastic. Not only a great surgeon, but clearly cared about our dog- Dr. Connery has a great 'bedside manner' which we very much appreciate. He gave Sadie a whole new lease on life, at 6 and 7 years of age. Dr. Connery gets 6 stars out of 5. We have good but slighlty inconsistent experiences with the front desk. Often very good or good, sometimes a bit lacking. That said, one of the staff at the front desk, Iris, is second to none. Speaking to her on a weekend, when Sadie was in distress, Iris dilligently help us to resolution, with a true sense of concern for the dog (that she's never met). Again, fantastic. Would absolutely recommend this facility.

13 HOURS of waiting. I N S A N E! We came in at 8 AM with…read morea cat who had a ruptured abscess - bleeding and clearly in pain. Vitals were finally taken after a 2-hour wait, and then we just sat there all day. People arrived, were seen, treated and went home. New patients kept coming and going. We were still in the waiting room. The doctors and nurses were kind, but obviously exhausted and burnt out. Shame on VCA CARE management! If you do not have a true red-triage, life-threatening emergency, do not even think about coming here.

I love the Falconridge animal hospital.the staff are very very helpful in every way and the doctors…read moreare phanominal they do their jobs so well they treat the pets as if they were their own.i will never change my two dogs doctor for anything.

We recently switched to this animal hospital and I would recommend it to others. It has a homey and…read morecomfortable atmosphere and they handled my pets with great care.