‼‼‼‼‼I had the most heartbreaking and traumatizing experience in this clinic, and I want to warn…read moreevery pet owner: never bring your animals here, especially small pets like guinea pigs or rabbits. Early in the morning, I saw my guinea pig was very sick and not eating. I panicked and called several clinics to ask if they treat small animals. This clinic told me: "Yes, bring her now, it's an emergency, we can help." Relieved, I rushed over, believing they would save her. I arrived at 9 AM. A man at reception took my pet away, and for the next 2.5 hours I sat with no updates, no communication, no idea what was happening. I kept saying it was urgent, but they just told me to wait. Finally, a doctor spoke to me -- without even bringing my pet -- and started talking about stomach problems, then immediately said the cost would be $3000. When I asked for details or a price list, he left. Later, staff came in with two different papers: * The first showed $216 for a "consultation" plus $188 for cremation. * The second showed $216 for a "consultation" plus costs for treatment and medications. It felt like they were literally giving me a choice: either pay for cremation, or pay for treatment. I even asked: "If you are already suggesting cremation, does that mean treatment won't help? Is it already too late?" They reassured me: "No, it's not too late. Treatment will help. You just need to give the medicines." Of course, since the price difference between cremation and treatment wasn't very big, and because this was our beloved pet, we chose treatment, trusting their words. But every 15-20 minutes the numbers kept changing -- $500, then $600, then suddenly $411. They seemed to invent prices out of thin air. Desperate to save my pet, I agreed to treatment. After more waiting, they gave her back to me in a box. She was lying still, breathing heavily, clearly struggling. I begged them to check her, but they said: "It's fine, go home." Within 15 minutes of leaving the clinic, after giving only the first medications they prescribed, my beloved guinea pig went into seizures and died in my arms. The same clinic that promised me she would be okay, that took hundreds of dollars from me, had let her suffer for hours and then die. When I came back crying, with my child crying beside me, they quickly pulled me into a private room so other clients wouldn't hear. They said: "Sorry, sorry, it's not our fault." Then they demanded $300 for cremation. After arguing, they told me they would refund $80 for the medicines, then changed it to $150, and then told me I would only need to pay $24 more for cremation. Finally, they said: "Actually, don't pay anything for cremation -- but you will not get any refund either." The numbers kept changing every time, as if they were inventing them on the spot. I spent from 9 AM until nearly 1 PM in this nightmare. My pet suffered for 3.5 hours while they played with numbers and gave me false hope. Instead of telling me honestly that they couldn't help, they strung me along, took my money, and handed me back my pet already dying. To make things worse, while I sat in the waiting room devastated, I overheard staff laughing and celebrating someone's birthday. It was clear saving my animal was never their priority. I cannot shake the feeling that they took advantage of me because I am an immigrant and my English is not strong. They saw an opportunity to overcharge me and gave me no clear information, no transparent price list, no real compassion. My guinea pig went into this clinic alive. She left dead. And all they cared about was money. Please, if you love your pets, do not bring them here. This clinic is cruel, unprofessional, and heartless. They gave me false hope, drained me financially, and let my pet die in pain. It is a nightmare I never want another family to experience.

A while back, they started using a gas chamber to euthanize rabbits. One of the technicians was so…read moredisturbed by this practice that's banned in many North American jurisdictions that I can no longer recommend this clinic. Quite a few years ago, they used to be good; they used to use anesthetic gas through a mask and would even let the pet owner be with their pet during the euthanizing process. Now that they chamber them, they don't allow you to be with your pet during their final moments of consciousness (likely because they don't want you to see how disturbing what they're doing is). Between this questionable policy of theirs and their very high costs (and a few other unsettling interactions with them), I'd say it's best to avoid this place.

Shittiest business ever demanded to ground to save my dog's life otherwise they're gonna let them…read moredie or else. My second option is sign. I'm already the Humane Society they could pay the vet bill if I can't afford two grand and I wasn't gonna let my dog die so being selfless, I did sign the paper of the biggest hardest thing I ever did and then after that, they tried to charge me with abandonment and send the byelaw after me. I had to go to court to prove that I wasn't neglected after all they just decided to drop it all yeah it was the saddest time in my life. I don't recommend this anything vca and the city of Calgary. If it's VCA avoid it with your pet no good if you wanna lose your pet that's a good place to do it.

I brought my cat in the week of a family tragedy and was completely incapable of coping with his…read moreillness on top of everything else. The staff was incredibly compassionate, understanding, respectful and kind, and worked to find funds to make our cat's emergency surgery affordable, without which he would have died. Our greatest fear was either having him die or not being able to afford to keep him alive, as he is my daughter's cat and she is currently hospitalized. Telling her of the death of her cat was unfathomable to us, and I will never be able to express our gratitude to everyone at Western Veterinary Specialists.

All three of our cats have been patients at Heartland and I am very impressed with the service…read morewe've received! I like how a range of estimates for costs are given up front so that informed decisions can be made. All of our cats have received the best care. The staff genuinely cares for our cats and they can pick up on it. One of our cats, Tika, who used to freak out when going to the vet, actually likes going there and seeing the vet and the staff. Last year on Family Day, one of our cats had to be put down due to an illness that could not be treated or cured. Nikita was kept comfortable in every possible way and the staff's compassion was above and beyond anything I have ever experienced before. (We even got a sympathy card in the mail signed by everyone) They let us spend all the time we needed with Nikita beforehand, allowed us to wait a few days to pay as well as kept the carrier for a week, so we didn't have to go home with it so soon. The ceramic paw-print memorials are just beautiful. Thank you, Heartland, for continuing to provide such good care to our cats and us too!

Awesome service there always taking care of our puppy and all the staff are nice people and there…read moreknow what there doing.

If you have a diabetic cat ,Please go somewhere else they do not know what they are doing with the…read more insulin .They cannot do the math !!!costing you hundreds of dollars a month and then gas light you about it.I have dealt with diabetic cats for 25 years . After Deken left they are only in it for the money.. So very sad , People can no longer afford there pets !!!

I have been taking my younger cat to see Dr. Jill here for roughly four months, as he has some…read moreweird stuff going on that we can't really seem to solve. We brought our other cat too for some routine worm medication. My previous cat was also seen here (though I can't remember for the life of me the name of the vet, she was a lovely Asian lady). I have always had a fantastic experience here. The vets are honest, even if that honesty might be a little terrifying! But I appreciate having a clear idea of what is happening and not being placated by vagaries. The front staff are lovely and polite, and they're always super nice to me even if I bombard them with phone calls and questions! Both of my cats now seem to love coming here (minus the actual travel time, naturally). They both are happy and wanting pets and cuddles from the staff! It's nice having a vet that I like, but my cats also like! I had read somewhere that their pricing was a bit expensive, but after looking around at some other clinics, I've found that it's pretty close to what other clinics charge for the same things. Overall, I love this clinic and would absolutely recommend it to friends!

So Grateful to McKnight veterinary hospital! They were able to take my dog in on an emergency basis…read morewhen I noticed an infection on her backside which required sedation to treat. They were empathetic, and took time to break down costs and work with me to meet her care needs with In my budget. The over all cost of the procedure was still expensive, but VERY reasonable, especially considering all the medications, surgical procedure, cone, and after care medicines. Due to the Covid-19 pandemic, I was not able to be with my dog, but I felt very comfortable with leaving her at the clinic. The staff are friendly and I feel that they genuinely care very much about their patients. They took time to throughly answer my questions and concerns. I'm so pleased that I will be switching to make this clinic my regular vet. Thanks for taking such good care of my best friend!

DO NOT GO HERE! I received the WORST service here the other day. The staff here seems tired, burnt…read moreout and unhappy - all of them. In addition, I dealt with the manager, Jessica who was possibly the most impolite human being I have ever talked to. She even went on a power trip and told me she is putting a DO NOT SERVICE note on my account after I told her about the poor experience I had and how I was going to write a review about it. That is how your company deals with things? By going on power trips and saying they will apply a do not service to my account instead of addressing my issues? Ridiculous.

This service was invaluable for us Had a puppy with a lingering sinus issue and Dr Wendy kept in…read morecontact with us for weeks to ensure he was okay. Super convenient to have them come over. No one was stressed. Dog just thought he had a visitor Stopped by their location to get med refill. Staff was incredible. Really easy to reach and very quick to help out. Will use all the time.

Due to a very poor past experience with another vet in the city, I am now very cautious and weary…read morewhen taking my pets to the vet. When I learned about Vets to Go, it sounded like a less stressful option for my kitties but still, I was initially very sceptical. Dr. Laura at Vets to Go was honest, friendly and very knowledgeable. The prices were fair, she took the time with each one of my cats and got to know their personalities a bit. She's come out twice now, and both times I have only positive things to say. I will continue to use this service, especially for check ups and non-stop emergency concerns. It was definitely less stressful for all 3 of my cats and not a huge price difference compared to other clinics I've been to. I highly recommend!

I appreciated their kind and timely care for our little dog. Dr Chelsea Stone, Sophie and Nickie…read moreall shone in their various roles. Very grateful for their gentle approach and thorough exam. Our Lola is on the mend. Huge thanks!!

I brought our dog here for vomiting and not eating for about 2 days. He was given a conservative…read moreapproach medication and I was told to come back the following day if my dog will not get any better. I brought him back to the clinic like first thing the following day. They kept him for a day for blood work and xray to determine what's going on. There were recommendations including "possible needing surgery" but no conclusive diagnosis or urgent recommendation to justify the surgery. Not very sure if there's a foreign object in the intestine. To cut the story shirt, after a day of observation we transferred our dog to Trinity hospital, and the surgery was done right away upon the strong recommendation from the emergency vet based on her blood work, xray and assessment of our dog's condition, which according to the emergency vet is really bad. So were very disappointed about the way Cochrane animal has handled our dog's condition. 1 day of observation didn't help our dog's condition. I will not recommend this clinic. Observation is expensive.

If I could give it a ZERO I certainly would!…read more I came home on a Friday to find my 10 year old cat had had an episode of some sort and was in dire distress. Having had stomach issues all his life, I knew he probably wouldn't survive and wanted to get him some place quick. I called the 17th Avenue Clinic, they were only 2 blocks from me, and was told they weren't accepting anymore patients they were getting ready to close and referred me to another clinic over 20 blocks away. It did not matter that my pet was suffering to them, not one iota! Needless to say, my poor Milo passed away on the way to the vet. He suffered more than he needed to. These folks have no empathy, don't care and caused me and my Milo unneeded suffering and pain. WOULD NOT RECOMMNED IF MY LIFE DEPENDED ON IT!!!

This Used To Be a great clinic but has spiralled down a lot since became a VCA clinic. Vets…read moreleaving practice, if pet isn't getting a check-up with shots you are mostly referred to the Northhill Veterinary Emergency Hospital. Another VCA clinic. Been going to this office for 30 years, time me thinks for a change.

I have been a patron of this clinic for many years and to this point I have been happy with their…read moreservice. My pet was scheduled for a exam and vaccine, when I arrived Ii was expected to drop my pet off and not be present for the exam, this was unacceptable. I am double vaccinated for COVID and also understand the importance of being masked, I will now be looking for a veterinary clinic that will be accommodating. This has been sorely disappointing experience.

We bring all of our animals here. and we have 5!…read more The staff is extremely friendly and helpful. We trust the vets here very much with our animals health! The price seems to be on par or lower than most places The doctors are so great with the animals. They will try and save you as much money as possible as well! Love these vets!

Sniff Safari has made pet care feel easy and reliable. Zack doesn't just walk dogs -- he genuinely…read moreconnects with them. You can tell he takes the time to get to know each animal, their routines, and what makes them feel safe. He's calm, consistent, and dependable. No stress, no flakiness -- just someone who shows up with care and professionalism every time. That kind of reliability is hard to find, and it matters a lot when you're trusting someone with your pet. If you're looking for grounded, heart-led pet care from someone who truly gets animals, I highly recommend Zack and Sniff Safari.

From the owner: Sniff Safari YYC offers personalized dog walking and drop-in pet care services across NW and…read moreDowntown Calgary. Every walk is more than just exercise - it’s a chance for your dog to explore, sniff, and enjoy a fun, enriching experience. Whether you need a one-time walk or daily visits while you're away, Sniff Safari provides reliable, professional care you can count on. Pet First Aid Certified, fully insured, and focused on building trust with both pets and their people. New clients receive a free Meet & Sniff - a chance to connect, review expectations, and make sure everyone’s comfortable.