BUYER BEWARE!!!! (videos attached) terrible terrible company. I would give 0 stars if I could. hired Castro for a 3rd time requesting a very specific bus. they sent a different bus after subcontracting my job to another company. the bus arrived and it was narrow and half the width of the bus I specifically said I only wanted that one. bus had broken speaker. driver was texting the whole time while driving (we have it in video). the bus driver almost abandoned us mid ride at a restaurant with no warning but my husband caught him and threatened a lawsuit if he left us stranded. rude service. promised some refund for all the issues but then ghosted us after we had already paid and the ride was done. do not work with Castro limo. They suck!!!!! read more

Completely disappointed in this rental, if I had known the massive headache and stress this caused, would have been better off driving myself. I was a passenger on this bus and I'm writing this review if anyone is thinking of renting from this company simply DONT. 1. bus was late picking us up 2. leather seats ripped and patched up with DUCKTAPE 3. smelled as if it hadn't been cleaned from previous party 4. the driver left one of the other passengers at stop 5. anytime the bus driver would stop we would go flying due to the horrible driving on there part ( still bruised from falling) 6. there was left items on the bus that still haven't been returned and at this point is theft 7. completely unprofessional trying to get in contact with the owner read more

BEWARE!!!!!!!! These people are SHADY as HELL they are running shady business and are partnered with other Limo companies by these names: My Limo transportation on Instagram and My Limo Services, Eagle Limousine, Inc . I tried asking if they knew of each other and they denied it but then text us stating and told sent to tell us to stop leaving bad yelp reviews on the partners page (yeah not so bright) they use each other to provide services so then they can screw you over in the end covering each others tracks DO NOT give these people any credit card information they are thieves not to mention they use each others business info if you don't want your Business to suffer "CASTRO LIMOS" then I suggest you unaffiliate yourselves from these people "Owner" SELENE PALMAS and Keven Castro hmm maybe you're the same Person since your husband has the same last name of this company you might be involved in bad business they don't have their own yelp page so people are using this business page to leave their reviews since you are allowing Castro Limousine to use your address of business in Buena Park to run their shady business on their IG I advise anyone to stay away!!!! I was a passenger and my phone fell into the broken seat that was unattached already from the wall of the back of the bus and they won't return the phone until someone zelles them money ($350 to be exact) to get a handyman to retrieve a phone that she already told someone she had retrieved already!!!!(facepalm) plus they would also like $650 for damages of a seat that was already broken.......The phone wouldn't of fell in the hole if it wasn't falling apart already (double facepalm) STAY AWAY from Selene Palmas owner of My Limo Transportation and Castro Limos and any other affiliate let me know if you can retrieve my cell phone thanks read more

What can I say...they gave excellent service from start to finish! I would definitely recommend them for not only their competitive pricing but more importantly their service and quality. They arrived on time and coordinated with me to go from Huntington Beach to Temecula and back with flexibility and optimistic attitudes which can be a challenge but makes all the difference. Everyone enjoyed themselves on the up to date bus and I can't wait to try them again in the near future! Pictures can show how much fun we had but more importantly was how much we appreciated their efforts to make this a hassle and stress free experience. Thank you again and I'd highly suggest to book them in a heartbeat. :) read more

Castro Limousine Services - Perfect for Bachelorette parties! - Limos Near Me

We were looking for a party bus to take us to San Diego for a brewery tour. Castro Limo was the most affordable price! For a little over a week I was chatting with Kelvin the owner about reserving it but was waiting on people to confirm they could go. He constantly kept checking in with me and was quick to respond. We ended up booking only a few days before the trip with no issues. Raymond was our driver and since we took a rather a longer trip, Raymond stopped at a rest stop on the way there and the way back without anyone asking, which worked out cause everyone got off to use the restroom lol. Overall we had a great trip! Friendly, accommodating, affordable, and clean! read more

Castro Limousine Services - 14 person party bus with 12 people - Limos Near Me

Great service! I just wanted to tour the Christmas lights in the neighborhood with 20+ friends. All the other services had a 5 hour minimum but Castro charged me a flat rate. They were there on time (early), the bus was super clean and the driver was super nice. I will definitely use this company again!!! read more

Clean, Comfortable, technology ready transportation. My good friend fiancee and parents had arranged this day and contracted with this company to be our vessel of choice for our Wine Touring Day! Driver (Jose) was quiet but friendly when approached. Prompt and respectful when it came time to scoot us out so that he could make his next location (busy Prom weekend they had) The air conditioning WORKS!! important to know when touring Temecula in the hot months as it will provide respite for your guests in between spots. If I am ever in the need of a Party Bus in the future I will definitely call this company first. Respectfully Reviewed read more

My friends and I rented a party bus through this company for NYE. They arrived LATE and the car had non functioning speakers. We asked to be refunded and were not given a reasonable amount. We were so disappointed because it was not what we were expecting on New Year's Eve. They still owe us money but they can keep it. Don't waste your time with this unprofessional business. *** I don't see the option to respond to the "owner's response" so I will just post here. but I was one of the participants for that night. I am just sharing my opinions here. read more

Thank you for the response Kelvin. In addition to Kelvin's note below, I also received the following text. 'This Selene Castro I'm the onwer of Castro Limousine Service we received your review and I would like to speak with you I apologize for driver attitude this not how we conduct business and also we sorry we didn't follow up we have half of our staff sick with a flu and out of the office we a little behind in office work please give a call back and give the opportunity to rectify your experience. Thank you' My intent on writing the original review is the hope that the areas requiring improvement would be addressed. The reason I selected your company is due to the positive reviews on Yelp, the professionalism of your staff during booking process, and the pricing you offer. I appreciate the acknowledgement for the missing balloons, which was actually your company's idea. The driver did arrive in a timely manner. His sitting in the vehicle was not my complaint. The lack of courtesy, a smile, or even a simple pleasant "Hello" when I initially approached him is what dissatisfied me. Further, when we were ready to leave shortly after 2PM (the contracted start time), he did not come out of the vehicle, even after the guests were lined up for a few minutes and patiently waiting to be let in. We couldn't figure out if the door opened automatically, and we just stood there. My husband finally walked to the front of the bus, towards the driver's area, and that is when he came out. It would have been nice to have your driver stand by the door, and greet the guests as they boarded. It would have been nice for him to be at the door, as we exited the bus at our destination, and to tell us to have a good time. Neither of these things happened. Several of the kids also mentioned how he became impatient with the young lady who was trying to pair up her phone to the music system, when she was not able to do it right away. I already addressed the tipping matter. I worked in the restaurant industry throughout college. I am an extremely generous tipper. I have absolutely no issues with tipping 20% AND MORE when the quality of service exceeds my expectations. In this specific instance, my expectations were not met and would not have given a 20% tip. While tipping is customary, it should never be mandatory. With regard to providing me with some sort of compensation for a portion of the tip, the reality is that our party has passed. Receiving several dollars back will not change the fact that the driver makes or breaks the experience. In our instance, we were disappointed. Thank you for addressing the incident with your driver. I did mention in my original review, that his attitude changed when he picked us up. Perhaps, he was having an "off" day and unfortunately, our party was dampened by it. I just hope that sharing this with fellow Yelpers will prevent another party to have a less than stellar experience. Wishing your business improvement and success in the future. read more

This is your one stop for limo service!!!! The party bus was amazing once again it was on time Carlton was very helpful not once we notice he was brother with us! From booking my event with Jazmine on the phone to the actual day of my event thank you I will definitely be contacting you guys soon again. This your limo service!!! read more

I used this limo service for my 25th birthday. I got a quote from over 10 limo services and Castro had the best price of everyone by far. They arrived on time. They got us to all our locations on time. They waited for us outside of every location. The bus was very spacious and clean. They put up with us being very rowdy. I would absolutely choose them over any limo company read more

I booked a party bus and had to reschedule multiple times which was stressful on my end but Castro Limousine Services were so understanding. Once I did have my party bus I had the best experience! Raymond my driver was so sweet and generous. He accommodated all my requests and was absolutely the best. Again Raymond our driver 10/10! read more

The bus was so nice. Definitely the nicest bus I have ever been on. They have cups and ice you can charge your phone and play your own music. My party and I really had a blast. The bus driver was early. The bus driver was also waiting for us where he dropped us off. I really enjoyed my time Raymond was a very good driver. I actually have a friend calling to inquire about another event we have in a few weeks. Castro limo is my new go to party bus/limo rental read more

Castro Limousine had the best rate and best service. I requested a quote from a dozen limo service within Southern California and they beat them all. What's impressive is their customer service...Yazmin is awesome, she answered all my questions and followed up with me the day before, the day of, and the day after. Wow, simply the best customer service. And let me tell you about our driver, Roger...he did everything for us, explained everything, made sure we were safe, and made sure we were having a great time. He treated us like family... Rod or Roger, thank you my brother for a wonderful time at the party bus. You and Yazmin are the best at what you do! read more

Castro Limousine Services - Limos Near Me

Great service and on time. Thank you for taking care of my last minute request. We had a great wedding celebration. I forgot my cigars in the bus and they drove to my office the following weekday to hand deliver it to me. Thank you, Rich Sr. read more

I met Castro Limousine Service at a Quinceanera Expo and reserved a party bus through them for my daughter's quinceanera. I called various companies and Castro was the only one that regularly picked up the phone or called me back right away. They were also competitively priced. The company followed up before the event and the driver showed up on time. read more

Castro Limousine Services - Limos Near Me

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The owner of Party Time Bus was so accommodating and responded to me very quickly. Unfortunately, we ended up not renting a party bus from the company because plans fell through. However, from start to end the owner was very understanding. Great pictures of buses, some deals include additional stuff so definitely get a good quote, and they just bought a few new buses. Thank you so much again for your help! read more

I booked a party bus for my best friend's bachelorette party. Not only was the staff excellent with their communication, especially Yazmin and Samantha, but they also upgraded our bus at the last minute and it was amazing!!! Carlton, our driver, was very professional the whole night through, especially with 11 of us ladies who ended up having maybe too good of a time! Lol. Afterward, they made sure to follow up to see how our experience was. Very impressed and would definitely recommend their services!!!! read more

Castro Limousine Services - Limos Near Me

Would not recommend this company. After booking the company text me the day of the event to confirm the pick up and drop off location. I asked via text if we can drive around for a little while before going to our destination to get out moneys worth($500+tip). The company did not text back. When the driver arrived I asked since were going from long beach to to Santa Monica (at 11pm) can we drive around for a little while to get our money worth the driver said "No we do not allow cruising unless you pay for it." What was my $500 paying for then. The driver was speeding there and back we got there in 30 minutes. Without traffic Santa Monica is at least 45 minutes away from long beach. You could hear the driver hitting the bumps on the freeway the whole time. We were told we would receive a bottle of vodka with the party bus rental. This was not the case when the driver arrived we loaded our items on the bus and there wasn't a bottle. We asked the driver he said, "he wasn't told there was supposed to be a bottle." Last but not least to top things off, At the end of the night while in the process of cleaning the bus and getting our belongings off the driver was rude. Before I could sit everything down he said "the owner said your supposed to tip me." He did not give me time to sit my items down in order to tip him. This was not professional at all. That night I text the company to tell them about our bad experience trying to give them a chance to make things right. Well the next morning I get a call from the driver asking me for clarification of how he was rude. I should have to explain that to the driver he I knows what he said and he should ask his boss, clearly he was told that I text them. It SUPER unprofessional that he called me. read more

I booked a Party Bus based on the wonderful reviews I had read and I have to say I was not disappointed I was given a great rate and they were able to accommodate me on short notice they definitely saved the day for my daughters 15! I had a small hiccup but they were quick in resolving it and made our experience a great one! Thank you for your great professional service I will definitely be booking again and recommending your services! read more

Castro Limousine Services - Limos Near Me

After searching high and low for a limo/party bus I came across Castro Limousine Services. I was about to give up and not get one because of the overly price rates. I contacted them and they were very professional and provided me with a rate I couldn't beat. I rented a party bus for my daughters 9th birthday and it was so much fun. They are very accommodating and professional. Our driver, Jose, was very nice and professional. I would definitely book with this limo company again. read more

Beautiful party bus, great price. Timely arrival. The only reason I didn't give 5 stars was a misunderstanding with the driver but After clarification issue was resolved. Will certainly recommend. Each time I called for many questions they answered and were very professional. Thank you read more

Really received wonderful service from this place. They responded right away & were clear about their pricing. Rodger the driver was great! He was on time in picking us up at both sites. He waited patiently when those from our group needed more time to walk to the limo bus. Happy to find this place on yelp. read more

Was on the search for a new party bus service. I usually rent a bus 4 times a year. I used heir service in Sept. 2018 . We had a large group of people. Had a great time. No complaints. Driver was patient, prompt and polite. Booked again for November. Thanks! read more

I booked Castro Limo Services 3 months prior to my husbands birthday. i've research several companies and although it wasn't the cheapest, they were able to match the price of another company and i paid in full prior to my event which also included tip. I decided to go with Castro because of the owners quick responses on Yelp. A few minutes before pickup someone called me and informed me that our original 20 seater bus had a mechanical issue so they sent a smaller 14 seater sprinter van. I was a bit disappointed that i didn't receive any accommodations for receiving a much smaller vehicle. I was also told there would be 20+ water bottles but there was well less than 10 under all the ice. Nelly the driver arrived on time and was fantastic so 4 stars for her. I suppose i'll await a response from the owner before booking my wedding transportation in a few months. Was really hoping this day would run smoothly and i understand things happen, but would've appreciated something back. read more

I enjoyed my birthday and Castro Limousine was on time and took me to my favorite place. The driver was skilled and safe. They were part of the reason I had a blast. Keep up the good work. read more

I would give this company zero stars if I could. This dishonest company still owes me a check that they "supposedly" issued "through the bank". HA.. First off, this company needs to hire professional workers who are more clear in their emails and texts. I've wasted too much time trying to decipher the texts that were received. Not only did our driver arrive late on New Year's Eve, our vehicle for the night did not have working speakers. We went back and forth with Yazmin and she finally agreed to refund us $150. However, we were only given $100 because of the "miscommunication" between the driver and workers. Their argument was that the party bus was in perfect condition aside from the speakers. We should have been refunded more because the driver was not punctual. If we wanted transportation without music, we could have easily called an Uber. Yazmin and I have been texting back and forth for the past month. It looks like I won't be seeing the remainder of my refund, which is fine. It's the matter of principles which this company lacks. Don't waste your time with this company. read more

Beware, only serving 15 mile radius. I called to ask and was rude to me telling me no and we only serve the area. Don't waste your time getting a quote. read more

Last year during prom I got this limo service it was excellent the drivers were so nice and Respectful. The company was on time and punctual. I got this service again this year for prom and the operator was so nice and understanding they have the best prices out there!! Even though they have a new onwer they still have the costumer service! read more

We just used their 30 passenger bus for our wedding this past Saturday and it was the best! They were early and patiently waiting. The bus is in mint condition and the service we received from our driver was first class! I would highly recommend them if you need to rent. read more

This was easy to book. I contacted Kevin and he was fast to respond. I ordered a mini bus for 10 girls to go to LAX for a bachelorette party. The bus didn't show up, but a white limo Buick did instead. I couldn't complain and make a change in time for us to still make our flight, so we took this. It worked, but wasn't what I ordered. This is why I gave 4 stars instead of 5. Everything else was smooth and easy. read more

Castro limo is fantastic they have excellent customer service first and foremost! They respond super quick to your inquiries and questions, and the day of our service our driver Rod arrives early, our party bus was clean and stocked fully ready to go! Rod was very nice and attentive he took us wherever we wanted and made things so convenient! We went brewery hopping in Escondido and everyone had an epic time in the bus they almost didnt even want to get off to taste some beers! Lol I would totally recommend them and will use them again as pricing was totally reasonable and fair and service was great! read more

They are amazing really nice party bus and really clean. I will definitely recommend them to everyone

Second time I use their services and just gets better each time! Great service very easy to work with and their Driver Virgil was Awesome, he set us all up, got ice and cups for us along with some sodas. Took the long route so we could enjoy the party bus! We will request him for our next booking. We got the party bus both times and they were very nice! Cant wait till the next time! read more

Raymond is the S**T! Had such an awesome time on the bus. Bluetooth capabilities so you can control the music and he provides soft drinks. PARTY HARDY. read more

Omg ! They were AMAZING regarding customer services and pricing. They arrived on time and gave us a free upgrade for our 10 person limo. I am so glad I went with Castro limo , it was our first time using them and it won't be our last. Thank you so much from the bottom of my hearts, our wedding event ran so smoothly and we had a blast ! read more

Such a fun night!! Our chauffeur was awesome and limo was a blast!! Will def use again

If you need a limo or party bus, this is the place to go. The customer service is excellent! Jackie is especially helpful. They really treat you well! read more

I have to say that Party Time Bus came to our rescue! I had originally planned to book with another limo service and I received such terrible customer service, I decided to look for another company at the last minute. Party Time Bus was quick with responses and gave the best pricing. We went to day trip to Temecula the driver showed up exactly on time and when we were ready for pick up he was there. Great service and thanks for such a great time! read more

We contacted several party bus companies but ultimately used Party Time Bus to take some friends to a concert in LA for my husband's birthday. What made them stand out was that Yazmin contacted me right away with a reasonable quote, sent pictures of the newly acquired bus and stayed in contact with me throughout the whole process...and she even followed up with me the day after our event to make sure everything was to our satisfaction. The bus was clean, comfortable and on time! Will definitely use them again and will refer them to all our friends. read more