I strongly urge anyone reading this to find a different company to use if they plan on getting their money's worth.
I booked my bus a week prior to using it and was helped by Steven. He seemed like a good guy and assured me I was making the right decision renting a party bus from them.
1) Bus looked fine from the outside, until we discovered the toilet didn't work, which we upgraded in bus size to get. (they claim that it did work but the bus driver didn't know how to turn it on properly, then Steven claimed that a cup was found inside the toilet which clogged it, alluding to thinking we were the cause of the issue. Which was the problem, Steven, the bus driver not knowing how to turn the toilet on or a cup clogging it?)
2) Next, the air conditioner wasn't even working. It was a blast being in a warm sweaty bus with 20 friends.
3) The radio cord for music to play was broken so we had to drive back to the house to get a cord.
4) Finally, we had to pull an emergency detour to their garage because our bus was about to break down on the highway.(which took us out of our path at least an hour when you consider the additional 30 minutes we waited outside until they were able to get us a different bus). They got us a bus eventually to drive us to our drop off. What a waste of a good bus, at this point everyone was pissed off and annoyed with the bus they paid for.
Now, if there are a couple issues, no big deal, sh*t happens. But it was issue after issue with this bus. Even our bus driver (shout out to Todd, only bright side of this experience) was upset with the conditions of the bus he was given.
After all this Steven tried telling me that they can't offer any form of refund and went on to explain he rented the bus to me on discount (he didn't tell me that when he pitched it to me) so we got a good deal to begin with and as I explained to him the issues with the bus he laughed at me on the phone. Real professional Steven.
When the manager finally spoke to me (took two weeks from the day I sent in my complaint) he told me that they provided a good bus for a cheap deal and that I booked the bus at the last minute (I booked a week before) so it negated the fact that the bus that was given nearly broke down, didn't have a working toilet and had no AC.
He was argumentative and defensive saying that he didn't care if I told my story to Yelp because he has people all the time that spend $1000s on their services and love it. I told him
"great but I was a customer and I didn't and I'm giving you an opportunity to rectify this issue." He instead gave me an ultimatum of accepting a $80 refund (I paid $900) and 1 free hour credit for the next time I use their service (hahah funniest thing I heard all day) or nothing. What a tool. He continually cut me off when I was talking to explain to him exactly what happened that night to give him insight. Again, He instead repeatedly tried cutting me off and was defensive and frankly rude. He challenged me and my friends to Yelp this story so he could answer each one of them and prove his company did no wrong and that his offer was more than reasonable. Challenge accept, bud.
For anyone reading this thinking, "this guy is just pissed off and trying to vent. Blah blah." Guess what, you're right. But I'll have you know that despite how pissed and dissatisfied I am with how this company handled this issue I didn't take it out on the driver. I tipped him as well as I would have if everything would have went well. I'm rational, it's not his fault this company gave him a sh*tty product.
I strongly advice anyone willing to spend a dollar (especially $900+) on a party bus to check around. There are plenty of these companies in LA. They may try to tell you that it's the best deal for your money, but believe me I called around to just 3 places and the prices were all within $20 an hour(so much for their argument that they rented this size bus to me for a HUGE discount)
If even after this review you choose to use them, you better hope everything they promised and you paid for actually works (like the bus itself. The freaking bus was about to break down! Smh)
Good luck and thanks for reading read more