Bad customer service...I give them a zero a billion times............................................................... read more

Castro Tire And Truck Wash - Towing Near Me - Buttonwillow, California

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Christian went above and beyond on a Sunday when we were stranded with a flat tire and every shop was closed. He drove us 2 miles down the road, patched the tire, and even put a lifetime patch on it -- and then refused to charge us a dime. That kind of generosity and craftsmanship is rare. If you ever need a tow or roadside help, Christian is exactly the person you want showing up. Truly grateful. read more

Castro Tire And Truck Wash - Tundra - Towing Near Me - Buttonwillow, California

Olga saved me and my partner when our car died on I5 in the middle of nowhere. He was kind, fast, communicative. He made it out here super fast, way faster than expected, and reacued us. Thank you so so much. read more

Castro Tire And Truck Wash - Saved by Gdogg - Towing Near Me - Buttonwillow, California

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Had a flat tire on I-5 in the early evening. I worked with Castro Towing through AAA and they were super helpful and prompt. The tow truck arrived in about an hour which was the time estimate they provided me, and Jose, the tow truck driver, was really easy to work with and efficient. We were also able to coordinate with Castro Tires who thankfully had my tires available and they very quickly and easily changed my tire for me at a very reasonable price too! The mechanics were nice and they were all super easy to work with, and I really appreciated their work! read more

Amazing service from start to finish! I had such a great experience with Castro Towing and had to share it. From the moment I called, they were professional, kind, and quick to respond. Nelson, the driver who came to help me, was incredibly friendly and efficient. He got my car safely towed to their tire shop with zero stress on my end. The women at the front desk were equally wonderful--so helpful and patient. They went above and beyond to help me track down the exact tires I needed, even sourcing them from another store. I truly felt taken care of throughout the entire process. In a stressful situation, Castro Towing made everything smooth and easy. Highly recommend them for their kindness, reliability, and top-notch customer service! read more

We were on a family road trip from Northern California back home to Southern California when our van unexpectedly broke down in the middle of the night and in the middle of nowhere. With my wife and kids stranded, it could have been a nightmare situation. Thankfully, we were connected with Castro Tire Services & Truck Wash (Castro Towing), and from the moment Angie picked up the call, everything turned around. Angie went above and beyond to coordinate a tow for nearly 200 miles back home. Her professionalism, patience, and reassuring attitude made all the difference in what was a very stressful time. On top of that, G-DOGG stepped in to personally give us a ride and make sure our family got home safely. His kindness, positive energy, and genuine care made the long trip feel so much easier than we could have imagined. Both Angie and G-DOGG turned what could have been a terrible night into a reminder of the power of great people and great service. Their positive attitude and dedication went above and beyond what we expected. If you ever find yourself in need of a tow, especially in a tough situation, I cannot recommend Castro Towing enough. Exceptional people, exceptional service. read more

My partner and I were stuck on the 5- and Castro Tow seriously came through. The driver was so kind and helpful. He didn't just tow us, he made sure we were safe, and honestly just made the whole situation way less stressful. You can tell they actually care about the people they're helping, not just the job. If you're ever stuck out there, call them -- they turned what could've been a nightmare into a huge relief. read more

We used Castro Towing today, after experiencing a tire blow out on I-5. Our driver came promptly, and was very helpful and nice. He handled my Audi with care, and safely got us to a repair shop. His truck was also clean and new. He came quickly even after working 3 other accidents and had an amazing hardworking attitude and we enjoyed talking to him. Thanks Castro Towing! read more

I just wanted to take a moment to sincerely thank Sam Haro for the outstanding customer service I received. From start to finish, Sam went above and beyond to ensure everything was handled smoothly. His communication was clear, timely, and professional every step of the way, which made the entire experience stress-free and enjoyable. The speed and efficiency of his service truly exceeded my expectations, and it's clear that customer satisfaction is a top priority for you. It's rare to come across such dedication and excellence these days, and I truly appreciate the extra effort. Thank you again Sam for your exceptional service--I'll definitely be recommending you to others! A customer from CA to AZ, Frank Chargualaf read more

Just got a flat tire on our way to the bay area and thankfully we were close to Castro Towing. Roberto and his coworkers were all so friendly and helpful. We got a new tire at a reasonable price and it was installed super quickly. Even had some delicious tacos at the taco truck parked outside while we waited. Thanks, everyone! read more

My car tire popped on the highway and was dispatched to this towing company by AAA. I was really upset and the tow truck driver, Jose, was super kind and kept me well informed throughout the process. We had good conversation and he was helping in knowledge of the different tire places around since I had no knowledge of the area. He was very nice and I am so glad of Castro towing and their wonderful employees! I do not want my car tire popping again but if it does I hope Jose tows it again. Worth every penny through AAA read more

Definitely amazing service got me and my family back on the road in less than 30 minutes Thank you Faby read more

They were professional and very helpful in my sad situation. I had to be towed back home, and my driver, Jorge was wonderful. The tow truck was new, clean, great ac, and comfortable. I was very happy that Jorge drove me safely home to the repair shop in Gardena. I highly recommend them! read more

excellent service very personable Jorge was excellent. I called AAA For Service and Jorge and early and very quick service. And i was road again . I Totally Recommend Castro Tire and truck wash llc. read more

Their service was amazing! The staff were attentive, helpful and very knowledgeable! We called ahead and they got us right in and replaced our tires quickly! Highly recommend! read more

AAA prefer to screen vehicles for simple rooftop cargo skis kayaks or other which are not the part of the vehicle. Frequently it lies in the conversation about weight scales on highway 46 or other read more

Hugely recommend Castro Towing! We got them contracted thru AAA Plus. My family got stranded w/a flat on Hwy 46 this week in the middle of absolutely nowhere and the company was so kind finding a driver who could transport me and my elderly parent all together not leaving anyone behind. They were prompt and responded as quick as possible and we ended up with "G Dogg" (Olgar) as our driver, who was utterly sweet and kind and fully capable and professional and put my family at instant ease. HIs sense of humor and chatty demeanor calmed my anxiety down instantly and helped make a very upsetting situation so much easier to get thru. He carted us all the way to a 24 hour tire place quite a distance away to get a replacement. I was SO grateful for the positive experience I cannot rave about the company or employee, enough. Thank you so much for helping keep my family safe!! I truly appreciate your help. read more

I made the fatal mistake of missing the last charge stop for my Tesla. I completely ran out of charge. And to add to our pain we had a nail in a tire and had to keep stopping to add air to try and make it home. AAA sent G-Dogg from Castro Towing. He was super friendly and funny. But the best thing is he was very familiar with the Tesla and knew how to get back into the car and get it to a supercharger. And his business is also a tire shop, so they were able to repair our tire and get us back on the road. I know people have good and bad experiences from tow companies, but this time ours was great. read more

Castro Tire And Truck Wash - Towing Near Me - Buttonwillow, California

Castro towing drove an hour up I-5 for us when we hit some roadkill that destroyed our engine plate. Our tow technician was super helpful and removed the plate for us, and checked the car to see if any further damage was done. He was super communicative and on time. Really appreciate the long drive, and how quickly he was able to help us out. Thank you! read more

Mojave area towing - was a Triple A call but beware of changes beyond what Triple A pays, I got ripped off! I do not recommend using this company though Triple A or otherwise. read more

Engine guard to my car was hanging off. Went to one truck stop and they recommended that we come to this tire shop. They were very friendly about helping me out and trying to solve my problem. Was in and out in 20 minutes with the help of their improvising. Thank you guys! I was lucky to have run into your shop on my road trip. Appreciate the help! read more

Castro Tire And Truck Wash - Thank you for your help! - Towing Near Me - Buttonwillow, California

Fast, friendly, good service! We had a rental truck with a flat tire and they fixed it so fast. They were awesome! read more

Castro Tire And Truck Wash - Flat tire - Towing Near Me - Buttonwillow, California

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Olgar Sandoval is a GEM of a human being! Our car broke down on Interstate 5 on a busy Friday afternoon. Olgar arrived expeditiously, with a fantastically helpful attitude. He made a quick assessment and then towed us for repair in time to arrive at an important event! Not only did he ensure that our car was fixed quickly by an excellent crew, he went above and beyond to call us and make sure we arrived safely at our destination. Truly incredible service and we couldn't be more grateful to Olgar and Castro Towing!! Bravo read more

On may way to San Diego, my Ranger's wheel bearings went out! Called AAA and they sent Castro Towing and towed me back to my parents! Sadly forgot my drivers name! But let me tell you he was fast and efficient! Great guy to talk to through out our trip, even offered me some water! I would definitely trust these guys for any tow! Thank you!! Shout out to the driver if he ever sees this review!! read more

Got a flat on the 5 and noticed it outside taste of India restaurant. We called a few places and they all quoted pretty high. We ended up calling Castro and Jorge told me to come over even though they weren't technically open. He quickly switched the tire and charged us a reasonable price. Im not sure what we would have done without him. Thank you Jorge! read more

Sudden shuddering in my car handling hit about 2 miles before the Buttonwillow gas and truck stop exit off the 5 hwy. Limped to the exit and was VERY happy to see Castro Tire Service & Truck Wash. (Towing too if you need it.) Quick inspection, professional service and back on the road for less than $150 (regular work day hours on a Friday.) Only slight downside: the brand they had to match my car is a cheap alternative to the major brands, so will replace with my regular tire guy when I get home. But am grateful for the rescue while zooming down the 5. read more

Our car broke down on the 5 freeway in the middle of nowhere between San Francisco and San Diego the day after Thanksgiving. We called AAA. Thank goodness Castro Towing is contracted with AAA. G-Dogg (driver) showed up quickly. Got us off the road safely and was a sweetheart to talk with for our 48mile tow to the repair shop. I highly recommend. He was a ray of sunshine in a less than ideal situation. read more

No service of gas I was 5 min away from the gas station but stranded they wanted to charge $190 to come out and help in addition to gas .. the location of castros to my location was 5 min away read more

I had some car issues at Midnight off the five freeway. Getting your car towed is never a fun experience. Miguel picked me up half asleep though and got me where I needed to be. I'm writing the review though and giving five starts because Miguel would not leave me in certain areas of bakersfield and actually was willing to drop me off at my hotel. He made sure to watch me walk in. He didn't have to do it, but you can tell the Dad side of him took over and I really appreciated that he was looking out for me that late at night in a town that I am not from. Thanks again Miguel! read more

Horrible driving. Tow truck hauling 95+ miles an hour on the freeway weaving through traffic and tail gates/tries to run you off the road. Called to report it and they said they'd call him and tell him. We've been on a 100 mile stretch with him and it's been nothing short of dangerous. Unacceptable and will end up killing someone. As someone who drives a commercial vehicle for my own business (unrelated to towing/cars) it's unacceptable and the fact they did not take a safety complaint seriously is outrageous. By the way they handled the call, they get those calls a lot and don't care. I wouldn't trust them transporting anything of mine, let alone wouldn't trust driving by any of their vehicles as there is a major lack of care for safety. read more

We got a flat on I-5 and needed assistance as we found our Lexus had a special key to remove a bolt that we somehow did not have in our car. We immediately called Geico and they let us know that They reached out to Castro Towing and were told Castro could not come out and would request another tow truck. As we sat on the side of the road this two truck pulls up and it's Castro towing. As I get out to speak to the driver I let him know Geico had sent a truck so not to use them. He called his dispatch and they said geico sent them too. So we call geico and they tell us we can use Castro. As we figured things out we found out that Castro couldn't help us with the bolt and would need to tow us. So we call geico to see where we can be towed and have it covered. As we were figuring this out their driver calls some other person and he starts snapping at me on the phone that they were just gonna tow us to some spot two miles away. Without knowing this was gonna be covered we just wanted to confirm with geico and as we talked to them the Castro tow driver drove off without helping us. He knew that we were stuck out there and that I had two small children an 8 year old and a 6 month old baby. But did he care. Not one bit. As he drove off we let Geico know and they said they'll call them back. A few minutes later Geico let's us know that Castro REFUSES to help me and my family. This is a disgusting way to do business to leave a family with small children without help and expect positive reviews. Geico let us know they'd file a complaint and try to get Castro removed from their services. In the end we were lucky as Fleet Services based out of Bakersfield came out twice and went out of their way to help us. When we finally got to get our tire fixed in Bakersfield we found out that Castro knows they're out in the middle of no where and don't care about actually helping people. This experience proved that too read more

Great service, and they were friendly and quick. Helped and came to us in an emergency situation after being stuck on the side of the highway with a flat tire. read more

We were driving up north from Big Bear and our trucks valve had a tear so we were losing air. I called them and they said come in they could replace it. Once we got there they were great, they got right to work and was able to replace the valve. $35 later we were back on the road. Would definitely recommend. read more

Sunday 8/22 Broke Down 800 pm at gas station off 5 south buttonwillow . Call AAA. They said would get me towed by 930 to my home in Lancaster . 1030 pm no tow truck . AAA CUSTOMER SERVICE is m.I.a. I'm stuck. Call local tow companies . No luck . On a whim called CASTRO. Assured me they be there in 20 min . 20 min later tow truck shows up . Nicest driver omg amazing professional . Tows me to local motel stays with me till I'm in my room . Makes sure car is safe . Make sure I'm good . This was next level service . I owe the driver and this company so much . Heaven sent saviors thank you thank you great driver . I can thank you guys enough . read more

Castro Tire Towing and Castro Tires both work together, we were saved by Castro Tire towing when we we're on Hwy 5 heading S. with our 40 foot RV headed to souther CA. it was a Sunday and AAA had a hard time finding a towing company to respond and replace a blown tire on our RV. A huge thank you to G Dog from Castro Tire Towing that responded! We asked him where we could get our other tires replaced and our spare tire. We were worried about continuing our trip in this condition and without a spare tire. We called Castro Tire spoke to the owner who had 3 of his staff come open and they changed our tires and our spare we were out in less than an our. There is a fee for them to open for an emergency like ours but we'll worth it to us. They were all professionals and Ángels! Very grateful for all of them as a team! read more

Terrible business! I felt very very unsafe when getting my tire changed, the men working were all drinking and making sexual comments to me and my friends.. I will be reporting this business to the BBB along with other measures to insure they cannot do this to another female! Your business is trash. read more

We asked for service through our roadside assistance. We were broken down less than 4 miles from the tow trucks. We were given an arrival time of one hour. After an hour and a half went by, our roadside service called to see if we were happy with the service. Not having recieved any service we waited.. repeat this for 4 hours in 105°F heat to finally be told by dispatch that they've given up on Castro and will stay over with a new service. Castro never let us know why the didn't come for us. It was clear they just don't care. read more

I'm at the point where it's time to throw away AAA--long story short, my radiator crapped out just outside of Buttonwillow. CHP was awesome, stayed with me for an hour plus, but when AAA was nonresponsive, the cop suggested Castro as being a nearby and reliable option. AND, BOY, WERE THEY! Miguel was amazing--I needed to tow my car all the way back to Long Beach, and Maria gave me a quote/processed my payment over the phone, and Miguel got me home (and with a snack stop, too!!). It's pretty scary to be stuck by yourself in the middle of nowhere, but the Castro team was really friendly and made sure I got home safely. Priceless! My only regret is that I left my chip bag/water bottle in the truck, and I know Miguel's a tidy guy--my apologies! And my tremendous, everlasting thanks! read more

Our Truck broke down at a hotel in Buttonwillow on Thanksgiving night . We called Castro Towing . They took us to a great Auto mechanic F&R in Wasco , Ca . I can't say enough about both services. We're back on the the the safely in hours . Thank You read more

I was in an accident and my car was taken to this place. It sat there for 3 weeks while I was in the hospital. I had so many valuables/electronics/gaming consoles/laptops/clothes as I was moving. My mom called and let Victoria (the receptionist) know of all the valuables I had in my car. Victoria, went and took pictures through the window to show my mom the stuff was still in there. Cool right? Think again. My brother drove all the way out there to get my stuff and what do you know... the window was busted out and all of my belongings were gone before my brother got there. My brother said when he got there Victoria kept pestering him asking "did you find the laptopppp, did you find the laptoppp" in her annoying voice. No Victoria he didnt find my stuff, I wonder why. And for her to have the audacity when I called that I was accusing her of stealing... give me a break. Completely enclosed lot. my stuff was stolen that night after my mom called. Convenient. And to add insult to injury, my brother said there were beer cans on the top of my car like multiple people just had a field day on going through and taking my stuff. You guys left my college text books though.. thank you! I dont know which Bakersfield dumpster you find your employees in.. but then again...its Bakersfield. read more