This office is absolutely wonderful! It's beautiful, clean, and has such a welcoming atmosphere. The staff are always so kind, friendly, and professional -- you can really feel how much they care about their patients. Dr. Caswell has been incredibly understanding and empathetic of my situation as a mom of two, especially since I had my second baby during my Invisalign treatment. She even waived a fee so I could continue my care, which meant so much to me. Every visit, I feel special and truly taken care of. I'm so grateful to have found such an amazing orthodontist and team! read more

After doing research on orthodontics for my kids, this place really stood out to me. They have locations all over the island which cover certain days of the week. This location is a convenient one in town with free parking under the building. It's a beautiful, welcoming office. Staff are super friendly and really make the clients feel at ease. Dr Caswell is so nice and really makes the kids comfortable. They use a lot of the newest technology to treat their patients. If I ever have any questions about the Invisalign, they're so quick to answer and help out. Thanks Kepa for being amazing !!! read more

Caswell Orthodontics - Orthodontists Near Me - Honolulu, Hawaii

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Incredible staff, experience and my teeth are sooo much nicer now!! Dr Caswell is so kind and professional and I always love to stop by for my check ins. read more

Dr. Caswell Orthodontics is Superb in every aspect. From the Initial diagnosis to the treatment and followed by the after treatment, I experienced 100% Excellence. The entire Staff performs their duties in exemplary Manner. Smiles, Professionalism, Teamwork, Technical Acumen, and Aloha consistently delivered during Every visit. Highly recommended for people of all ages. If you want a Fantastic Smile, Caswell Orthodontics Is the only place to get that Million Dollar Smile at A very affordable price. Simply The Best!!!!! read more

I have never been to an orthodontist before so this is my first experience. When I walked in I was greeted with smiles and everybody was in an up beat mood. It was nice to be surrounded by positive energy. My evaluation was pretty interesting with the technology that they had there. They scanned my teeth and a month later I was wearing my Invisalign. It was an easy process and it was very comfortable. They had nice music playing and the place was clean and organized. The person that worked on me was Aileen and she was a breath of fresh air! She was not only comforting but extremely professional and said she was in the business for over 20 years and she loves what she does. She communicated with me through the entire process and made sure I was always comfortable. I would say she was the super star in the bunch and I know my next experience will be a breeze through the park. read more

Such an amazing place. Made my son feel comfortable with the fact that he had to get braces. The staff is phenomenal. Made me comfortable with spending my money on my kids braces!! My opinion, She and her staff will give you value for your money!! read more

Sucking my thumb as a kid + playing clarinet for 10 years = overbite to the max. My teeth needed a lot of help and Dr. Caswell was there to save them! My journey with braces began last last year when I had set-up a consultation meeting with Dr. Caswell and her team. Everyone in the office is super nice and it was so cool when they recognized my boyfriend even though he hadn't been at their office for over 7 years! One of her offices is located across from the Honolulu Academy of Arts, next to the gas station. Note: be sure to drive DOWN Ward Avenue...good luck if you're attempting to drive up...Another new office will be near the Kahala McDonalds #exciting!~ Overall things to consider as a parent or individual: Braces are like investments. Why? 1. Research - Like investments, you need to do your research. What type of braces to get (Invisalign vs. traditional wire). The pros/cons with each time. The best way is to also go in for a consultation. 2. It costs money - Assuming you did Step No. 1 above, you'd know approximately how much it'd cost. 3. It takes time - Your investment won't grow overnight, it'll take time. Braces can take awhile especially if you're not diligent and/or following doc's instructions. Dr. Caswell really goes above and beyond! She really cares for her patients and staff. What other orthodontist will throw a movie day for their patients and have a food drive for the community? #Caswell If my future kids ever need braces (no clarinet for them), I'll be sure to take them to see Dr. Caswell. read more

I appreciate Dr. Caswell and staff. Kepa went above and beyond to help remove stains before my sisters wedding on his own accord. It was like night and day when he took it upon himself to make me feel more confident. Mahalo, To all. read more

I agree with another reviewer. Office staff are great, office spaces are pretty but Dr. Caswell has very poor bedside manner. My Invisalign screwed up my bite and after so many years, nothing was resolved. Any time I voiced concern, she treated me like I was dumb. My teeth were hitting so wrong that they started chipping. Stay away from this place! read more

Kepa was amazing! He was so welcoming, and made me feel so comfortable coming back to get my teeth done after many years. Would highly recommend to anyone looking to get orthodontic services done. I have been coming to Dr. Caswell for over a decade now and I am always pleased with the level of hospitality, service, and cleanliness of their facilities. read more

I went to Dr. Caswell when I was 12 years old. I was so scared to wear braces, I remember begging my mom not to make me get them. And my older sister not making it any better for me had just got them off and was telling me all the horror stories of having them and how they were painful and made you look ugly, I never wanted to get them! But first day I got them on me, it actually was a fun experience. I was in the room with other kids my age and we were all scared. But the staff was very nice. And they reassured us that we would all be fine, so not to worry. I also had the option of choosing what colors I wanted. I usually went with greens, blues, silvers, and grays. Dr. Caswell was very nice, she always asked if I was alright. I'll admit there were some uncomfortable moments for me. Because my teeth were so crooked and bad, I had to wear braces for 3 years! Also had to wear those rubber bands. They were uncomfortable at first, but I got use to them after a while. Also tightening the brackets was a weird feeling. The most uncomfortable for me was putting these strange metal rings around the back of my bottom teeth. Boy was that painful! But I slowly got over it. :/ After 3 years passed, I finally got my braces off at age 15. I was lucky to get them off before my senior year. No one wants braces in their senior pictures! But I wore retainers for a little while, and since then my teeth have been straight. People usually worry about that "train tracks" look where you can see where the brackets were, and it leaves those certain marks after getting them off. Fortunately I didn't have them. And they gave me a huge box of crest white strips, and trust me, they really really work! My teeth were so white and bright! At times braces were a bummer, because they were ugly on me. But im happy to have them off. Just make sure you follow the directions and you will have them off sooner than you know it. Today when I look at my smile in the mirror, im proud to say, thanks for making me get those damn braces mom. :) read more

Caswell Orthodontics - Orthodontists Near Me - Honolulu, Hawaii

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I understand the poor reviews, braces are a process and require discipline. It's not solely the orthodontist's responsibility. It takes great effort to keep your teeth aligned and your smile radiant. Some people don't get it. The office is modern, welcoming and comfortable. The staff are warm and so accommodating. I spent some time in the busy office and saw many happy patients with beautiful smiles in progress. Dr. Caswell gave me a treatment plan and I was very pleased with her honesty. Seeing employees that are also patients is inspiring. I do love a beautiful smile. read more

Caswell Orthodontics - Dr. Caswell - Orthodontists Near Me - Honolulu, Hawaii

I was a referral. My original retainer was starting to break down. I was told I could have the original fixed or get a new one which was spring loaded.. When I asked which is best? Replace or repair? I was told to replace it. When I started wearing the new spring loaded retainer which cost about 250 for top and another 250 for the bottom, my teeth moved even more and I wasn't happy. This was definitely a mistake. When I asked how could I get my teeth lined up to how they once were, I was told that I would have to have braces all over again. What? After only 16 months? I couldn't afford spending another 5-6 thousand dollars again. Thank goodness I kept the original retainer and didn't give it to them to discard because by using the original one again, my teeth went back to almost pristine lineage. For the record, she is very nice and the office is very posh and clean. read more

I'm so excited to get my braces off tomorrow!!!I love the staff here. It is so sad I wont be able to see them as often! My favorites include Ano, Remi, Julie, and Leslie. The rest of staff is great too because they always welcome you with a big smile. Dr. Caswell is fantastic and very gentle. I have a terrible under bite. But after rubber bands and her great treatments I now have my desired overbite. She has three locations. I most frequent the ward office which is in the same building as the Honolulu club. In her office she provides free water and lots of magazines. The office is also spacious and well decorated. Overall if you enjoy a nice environment topped with quality care then I would highly recommend ortho treatment with Dr. Caswell. To be updated after brace removal. read more

Dr. Caswell and her team are truly the cream of the crop. Her and her technicians walked me through the entire Invisalign process, financing options, steps for progress evaluations, and were ultimately there to answer any questions I had. Every visit is efficient and productive. I've never spent more than 5 minutes in the waiting room. The receptionist, Tracy is always extremely professional and courteous. After I began with Invisalign, Dr. Caswell even personally texted me to make sure everything was going smoothly. Can not recommend Caswell Orthodontics enough!!! read more

This review is based solely as a guest. My wife needed to get a new retainer. So I decided to accompany her to the office. Wasn't difficult finding this place using my iPhone, however I could see how you could miss this place without it. The orthodontist is located in a building off Ward Ave. With plenty of Visitor Parking available. If you are facing Mauka in the parking Garage the access to the office is near the left elevator and stairs. The check in for my wife was a breeze and staff was extremely friendly and helpful in explaining how long the process would take. They took my wife in on time! Which usually never happens lol. Usually I'm not a fan of waiting in offices. As it tends to get boring especially if your phone is dead, however their were plenty of "new magazines". They even have a television to keep the young ones occupied. The decor in the waiting area and office was very modern. I was also impressed that they even had a rewards program for patients, in which they could win gift cards etc. Thankfully I have straight teeth so most likely would not be using their services. However I would definitely recommend this place to others. read more

Dr. Caswell is wonderful. Her office staff are almost all really really friendly. The environment is warm and inviting. Parking at the Ward location can be tricky but the kahala location has tons. They offer traditional braces and one of the best invisilign programs I've ever seen. They do auto billing which is really convenient. Only issue here is cost. About 20 percent higher than the mainland for same treatments even if you transfer in mid treatment. read more

Dr. Caswell and her staff are extremely warm and helpful!! They were great with both of my daughters. Top notch establishment with plenty of parking and cozy waiting areas. Very pleased with all they have done!! read more

Invisalign - I actually had service with Dr. Caswell from 2006-2008 (before my Yelp days). Her work with my teeth was phenomenal. My teeth are still perfect as the day I left in 2008. I even had a complicated missing tooth toward the back and the tooth behind it needed to be moved in the up position before I could get a bridge placed in between the teeth. She was great to work with and their office was extremely informative every step of the way. They even added some frames after it was done because she wasn't completely satisfied with my bite to make sure it was perfect. I am so grateful because I didn't even know how my bite was supposed to be before working with her office. She also provided me a great military discount and for paying in full which substantially lowered the price. Thank you for the great experience 8 years later! One of the best investments I have ever made. read more

I made the mistake of getting braces on the Big Island. The orrhodontist there accidently extracted one of my teeth which is now mostly attached by the braces themselves. I called Ms Caswells team to see if they could help remove the braces. They assured me they could. I flew over but she decided to pass on the job. That would have been fine but she told my new dentist he could remove them with pliers. What the??? This rattled my new dentist as well as myself. read more

The one star are is for the nice girls who work with Dr Caswell. Dr. Caswell is one of the most unapproachable doctors that I have ever met. She was the only one out of four orthodontists who I saw who said I was a perfect candidate for Invisalign..... I should have thought "red flag" but it was exactly what I wanted to hear! Invisalign was a horrible choice. Though my teeth looked perfect, it completely ruined my bite! One side of my teeth met up & the other side didn't.... never had this issue before! Why was she the only person to say Invisalign was a good option? Probably because she makes bank on these cases & only sees you ever couple months..... I'd never do Invisalign again! Regular braces are a guarantee but Invisalign is gamble whether it works & you'll never get that perfect smile that braces can give you. After leaving this office, I've had to go to another orthodontist to fix the issue I had. Now I'm using regular braces to get the job done. 4 years of this! Kimi was like the wizard in the closet, so hard to have a conversation with, to get ahold of, I felt she talked down to me.... it was the most stressful situation & it felt like the girls in her office were afraid of her too. I feel like just wanted to make a buck on me by encouraging me to do Invisalign while 3 other orthodontists on island discouraged me in doing so. Her big fancy office fools you. You think she must be good to have this amazing place..... she needs your money to pay the overhead. I don't trust her judgement from my experience and I'm writing this so that no one else finds themselves in the same horrible predicament. It's not good when you can't talk to your doctor or feel that you are being heard. She did give me some out of the huge amount of money I paid when I said I was leaving. That was fair on her part but I'm into thousands more now just to fix the problem that happened because she encouraged me to do in Invisalign. Don't do it! If you go with her, do standard braces! She can make bank on Invisalign but standard braces will give you perfect results! #worstexperienceever #likeabaddream read more

Dr. Caswell and her staff are professional and personable. They are loving and caring. They make you feel like family. In fact, their Christmas card is a picture of all of the staff in which I plan to frame since I feel close to them. Dr. Kimi Caswell and team ROCKS!!!! read more

I went to five orthodontic opinions, I did my research on what kind of braces to get. This is one orthodontist you should avoid, I don't feel like she makes suitable recommendations, and she's way overpriced. All of the orthodontist except Kimi suggested to get standard braces. She suggested to get invisalign. I find it very intriguing that she has the probably the nicest facility in the islands. She probably suggests invisalign to everyone because it is pricier, and to help pay her rent. Just a thought. read more

Our child had his expander come off while on vacation. They scheduled our appointment immediately. Everyone in the office was incredibly polite and the environment is very patient focused. They took the time to bond with our son to make him comfortable. Also communicated with our orthodontist on the steps they took. Definitely would rate higher than 5 stars if we could and would select them as our orthodontist if we lived here! read more

Currently seeing Dr. Caswell for invisalign and she's great! I love that her office is so efficient - her assistants know exactly what they're doing, billing runs smoothly, and appointments are always on time. She has 3 locations, but I think the Ward office is the main one. I can actually say I enjoy going to my appointments! Definitely recommend this orthodontist. read more

Professional, warm, and caring! Our son has been going to Dr. Caswell and her team for almost three years. They're professional, warm, and caring. When I shared during the consultation that my son did not care for the dentist and was extremely anxious about getting braces; they heard my concern and listened. On the day that my son got his braces, we were warmly greeted by Dr. Caswell and her team. Leslie, our Orthodontic Assistant, was the lucky person to be assigned to my son. From the get go, she was funny and personable. She also told my son that she would explain EVERY step that she was going to do and he could stop her and ask questions throughout the process. She explained EVERY step and my son asked her A LOT of questions. She was the epitome of patience. I just sat and watched this whole process unfold. She got my son to relax and at the end he totally trusted her. We have been fortunate that not only Leslie, but everyone on Team Caswell are truly a great team. It's evident that Dr. Caswell is not only a terrific orthodontist, she's a great leader as well. I highly recommend Dr. Caswell and her team! read more

I absolutely love this place! They have GREAT staff! So friendly and a very clean environment! I can get along with the assistants well! Such warm ppl! read more

I started my Invisalign treatment a month ago and I can see the difference already. Great customer service and the prices are fair.

The staff is so kind and knowledgeable! They use the most innovative technology, constantly asks for your input as they decide on your plan of care, and have reasonable prices for orthodontic procedures! They're efficient and value their clients time! I highly recommend them for oral care! read more

The moment you enter the door, staff will greet you with their big smile on their faces. They know most of their patients which is good because you feel welcomed and appreciated everytime you visit.. the wait is around under 10 minutes or so.. Dr. Caswell is so friendly and accomodating, i will definitely recommend her to my other friends read more

I don't understand why Dr. Caswell and her staff have ratings lower than five stars. I have been in awe of the level of customer service her entire office has provided since my first phone call with them. During my initial visit with them, I messed up and scheduled my appointment literally an hour and a half before I was scheduled to be at work. I was so appreciative that they were all so attentive to the time and made sure I was out with enough time to get to work. Andrea was excellent in explaining all of my options, answered any questions I had, and made sure I knew what to expect with my upcoming visits. You can really tell that everyone here takes pride in what they do. It actually took a little longer to do the scan for my teeth because the hygienist wanted to re-do a few spots to make sure they were perfect and would provide me with a well fitting mold. I am so happy I was referred here and have confidence in their ability to help me get my teeth to where I want them to be. I wish I would have come here sooner.. you know, when I was still a minor and my parents were willing to pay for my braces. *sigh read more

I got nothing but compliments to Dr Caswell and the staff, they always were nice and never had an issue if I had to re-schedule an appointment, a few times I had to bring my little ones and never saw a bad attitudes because of it they were playful and attentive, I saw no issue with the price is pretty much the same everywhere. I would recommend Dr Caswell to everyone. read more

Execellent professional people! Staff is renowned. My teeth look amazing and its only been 7 months! Dr. Caswell is a hard working women with a superb work ethic and very fun personality! I always look forward to my appts.! Thank you dr. kimi and staff for your hard work. read more

This place is awesome. Not only are the doctor and employees always friendly and helpful but the facility is always spotless. My teeth look fabulous!! I always thought I had a great experience but now I know it's true after talking to my cousin who had a different orthodontist. They didn't even give her chewies for her aligners!! You can't go wrong here. Dr. Caswell has done an amazing job with this place. It is well decorated, well stocked (she has everything you need in house!!), and you always get VIP treatment. read more

We wanted to get invisalign for our daughter and Dr. Caswell recommended regular metal braces. She charges the same price for metal vs. invisalign. I don't know why people think she is recommending invisalign to make more money. It's easy for the one-man shops to criticize bigger offices, but if you think about it, there is a good reason Dr. Caswell is so busy. She is great! read more

I am beyond amazed with the service and staffing that I was provided here at Doctors Caswells office. I had some complications with my braces and I was worried I wasn't going to be able to achieve the smile I've always dreamed of having, until an angel like doctor Caswell came to the rescue and she told me I was still able to go through with the process! Words can't describe how awesome she really is, so sweet and so cute! The staffing is amazing as well, so whoever hired the front desk & the assistances, really did an amazing job! They are all so awesome. Overall, my experience was amazing, & I know whoever decides to go to this place, you won't be let down. read more

I did have to get my teeth redone by another Orthodontist, Dr. Wendell Hoshino. I had to go through the entire process all over again, but this experience was way different. Dr. Hoshino is very professional and honest. I wanted to go with Invisalign this time around since I'm an adult now, not a high school student like the last time I had braces (15 years ago). But he was honest with me and recommended traditional metal brace because they were more effective for fixing the specific problems that I had. This is when I knew he had my best interest at heart & was not trying to milk more money out of me. He did all of my monthly adjustments himself. While he did the adjustments, he always explained to me why he was doing what he was doing, which I really liked. Dr. Caswell & her staff never explained anything. They would let you pick band colors, did the adjustments, and you were out the door. My two orthodontic experiences were like night & day. Coming from a person who had to go through the experience twice, take my advice! Don't go to Kimi Caswell!!! read more

Dr. Kimi Caswell is a joke. Money hungry orthodontist. She will messed up your teeth and don't even care or look at the patient. She just cares about money. Will lie to you and tell you it will just take 10-15 months but it will take you 3 years. Don't go to Kimi Caswell. She just wants your money. And she will screw you. read more

This review may be a bit premature but I had a great first visit experience and you have to give credit where credit is due. The staff was amazingly friendly. They give the kind of customer service that's really hard to come by nowadays. They know that the minute they tell you how much their orthodontic treatment is going to cost you, you are likely to walk out the door. So they butter you up, make you fall in love with them and when you think your love story will have a happy ending they hit you with that 6K dollar sticker price in exchange for that perfectly straight white Colgate smile you've always dreamed of. It is then you realize that your happy ending will not come without sacrifice. By this time you've already fallen in love with the doctor, the staff and your dream smile. It becomes almost impossible to turn it all down. I say again great strategy! Bottom line is 5k- 6k is the going price for Invisalign so is not like the deal gets any better than this. I was a dental assistant many years ago and I know that as unreasonable as this price may sound, they are actually realistic when it comes to orthodontic cosmetic dentistry. I can appreciate the friendly staff that makes me a little better about spending so much money on my teeth. They're office in Honolulu on Ward St. is new, very clean and totally hip! They have two other locations but the one on Ward is by far the best. Dr. Caswell was friendly and didn't attempt to sell me on one type of braces over the other. She talked to me strictly about the treatment plan. I had traditional braces when I was a teenager but lost my retainers at some point so my teeth have shifted quite a bit. She understood my concerns about the treatment and explained the course of action for each of those concerns. Overall my visit was pleasant due to the high level of customer service I received. I will update if that changes. read more

Where do I start? Customer service is at its finest. Dr. Kimi Caswell is awesome, but so is her staff. I couldn't be more pleased with her office. Not only is it beautiful and clean, but everyone in that office is so wonderful and extremely friendly and attentive to your needs! Yuki, Darcie, Leslie, Marcia, and Cori - You guys are all awesome and Kimi is lucky to have you!!! We are lucky to have you!!! We love Dr. Caswell so much, that I have had my whole family braced up - FIVE all together!!! I would recommend them to anyone. Very skilled, warm and caring people. My family and I are so lucky to have found Dr. Caswell and her amazing staff. Oh yeah, and my teeth as well as my wife and daughters' teeth are straight and beautiful. Go see them!!! Definitely top notch service and results!!! read more