Extremely unwelcoming & unprofessional lacks good leadership…read more We are part of the Pasadena community and were hoping to establish care for our dog at this clinic. Unfortunately, our experience left a very poor & unprofessional first impression. AFTER ALL WE ARE PAYING FOR A SERVICE!! Upon arrival, we encountered a sign at the front desk that was extremely condescending and immediately gave the impression of a business more interested in enforcing rules than treating patients with respect. There is a 10-minute grace period that is not clearly communicated beforehand, and if you are even slightly late, the clinic threatens to cancel your appointment and charge a late fee. We were only about five minutes late due to a long line and parking delays, yet we were told our appointment was canceled and a late fee would be applied. The staff at the front desk were dismissive and RUDE AF!!!! , particularly one woman who seemed to enjoy asserting power over patients. She even hung up abruptly on a caller saying, "I'll call you back, I'm busy." When we requested to speak to the manager, the response was only slightly better, still condescending, and we were reprimanded for explaining the situation. It felt very much like being treated as children rather than valued clients. For a clinic that presumably cares for animals, this lack of empathy, patience, and basic courtesy was courtesy was shocking. If you're treating your HIGH PAYING CLIENTS THIS BAD!? HOW ARE YOU TREATING OUR BELOVED ANIMALS? YIKES. The behavior at the front desk, combined with the aggressive sign, makes it very difficult to feel comfortable or welcome. We hope the owners and doctor are made aware of this, as staff attitude can seriously affect a clinic's reputation and patient loyalty. We are reconsidering whether to continue using this clinic and strongly encourage owners particularly more than poor management to retrain front desk staff on professionalism and compassion. Patients who spend significant amounts on pet care deserve to be treated with respect and understanding (especially during their first visit) Once this behavior is put on social platforms such as Yelp, Google. Even tik tok you will suffer greatly by allowing your front desk to abuse your clientele? What an absolute embarrassment. Take your disgusting signs down before you go viral.

Christine and Dr. Anna were great to work with - unfortunately, my review stems from a horrible…read moreinteraction I had with Rosey. Everything during our appointment went well. I paid at the end, the receptionist called the team to confirm nothing else was needed on my end, then I left. The next day, I was notified that they forgot to charge me an additional fee from USDA, and was told that had I responded to Rosey's messages prior to our appointment "I would have known that". I triple checked our text chain, phone log, emails, and even PetDesk - none of which have anything from Rosey before our appointment on 3/3. Naturally, I questioned the additional charge (there was already a USDA fee that I paid for on the original invoice) and mentioned that I had no correspondence from Rosey leading up to the appointment. I received such a condescending and accusatory email back from her and was essentially told she would not help me in the future. I'm still waiting to connect with management and share screenshots showing that Rosey never reached out to me before our appointment. I completely understand that mistakes happen and I would have been fine to pay the additional fee. However, I don't stand for gaslighting and false accusations.

We have been taking our two dogs to Altadena Pet Hospital for about four years. We have always…read morefound the doctors and staff to be professional, kind and supportive. I appreciate that they take a conservative approach to veterinary care, offering sound care without pushing expensive "add ons" and extra tests when it may not be necessary. I've had the unfortunate experience with some vets of feeling pressured to do hundreds/thousands of dollars of tests when coming for basic, healthy dog check-up. I always feel like we are getting professional and respectful care at Altadena Pet Hospital.

We brought our dog, Betty, to Altadena Pet Hospital, after she developed kennel cough, which later…read moreturned into pneumonia. We followed every recommendation. Multiple antibiotics. cough suppressant and an inhaler. She didn't improve. During this time, we were contacted about buying a nebulizer and using colloidal silver and acupuncture was also suggested. Looking back, none of that would have addressed what we later found. Tumors throughout her lungs. What was especially painful was the upselling feeling while we were desperate. On the day we had to euthanize Betty, our daughter first thought she couldn't be present but then changed her mind. We were charged an additional 125 dollars just to be in the room with her. That felt really insensitive on an already heartbreaking day. We spent around $2,000 total between treatment and euthanasia. I understand veterinary care is costly, but what I expected was clearer communication, compassionate guidance, and not feeling pressured into add-ons while saying goodbye to a member of our family.

We had an appointment today and I just have to share how incredible our veterinary technician,…read moreMarissa, was. She was so thorough, attentive, and genuinely caring. She really went the extra mile to make sure our dog was completely taken care of, and she made us feel truly heard every step of the way. Our dog absolutely loved her, which says a lot. Marissa handled his injections so gently and confidently that he didn't even seem to notice. She kept him calm and comfortable the entire time. It's people like Marissa who make us so grateful for our Modern Animal membership and who make us feel completely at ease about coming back. She's simply the best, and we're so thankful for the care she provides.

For the past couple of years, I've been to the Glendale, Long Beach, Costa Mesa and Long Beach…read morelocations for both my dogs. Although I've never had any issues with the doctors or vet techs at any of the locations, the past couple of times I've been to the Pasadena location I've been greeted by the same girl at the front desk with an annoyed and bitter look on her face and rudely ask if I'm checking in. I came in today and I see it's the same girl and again, same attitude and I've honestly had it with her. I just had to take a pause and stare at her before saying yes, I'm checking in. Kathryn was the one who helped me today and she was very sweet. She took my dog to the back for a vaccine and brought her back out promptly. While heading out the door, of course there was no acknowledgement from the receptionist and I did not bother this time to make eye contact and say bye or have a good day. As being the front face at Modern Animal Pasadena, I expect a kind and smiling person at the front to greet and check in guests.

Dr. Vanderhoof and his staff cared for my dogs thru their lives with loving care and kindness. A…read moredaushunds four slipped discs were surgically fixed by Dr. Sloan and I was given kind support thru his long recuperation. Roberta was always there for me as were other staff members who cared for my dogs when I was incapacitated . The fires only interrupted the Vanderhoof clinic and I am happy to see them back in Altadena. Great folks.

We've been taking our one or two at a time menagerie of pupz and kitz to Doctor V.'s clinic for 30+…read moreyears now. The treatment that our pets have received has always been more than simply proficient and professional. It's been something that communicates at a personal level. He and his staff know how pet owners feel, and that understanding permeates the practice from start to finish.

Had to take my puppy to dental surgery and the team at Vet Villa made it such a smooth experience…read more Shoutout to Dr. Jauregui, Sergio C and Ashley V for keeping me updated through the whole process! Once it was time to pick up the puppy, Sergio took the time to go through the discharge documents and really explain the next steps. I really appreciated how patient he was with all the questions I was asking. Ashley was also able to promptly send over the medical records. Dental surgery is stressful, but the team at Vet Villa really make it as painless as possible.

Bringing a newly adopted dog home from a shelter is supposed to be an exciting experience. What I…read moredidn't expect was learning that Rigly Blue had significant medical issues that weren't apparent when I adopted him. Those first couple of months were filled with multiple veterinary visits, questions, and a lot of worry. From the very first appointment, the entire team at Vet Villa made us feel like we mattered. They didn't treat Rigly as just another new patient coming in for a routine meet-and-greet. They took the time to understand his history as a stray, the challenges he was facing, and the care he truly needed. Over the past two and a half months, Rigly has spent a great deal of time in their care, and every visit has been met with genuine kindness, compassion, patience, and professionalism. It's clear that this isn't just a veterinary hospital--it's a team of people who truly love the animals they care for and are deeply invested in the well-being of pets in our community. I am incredibly grateful for everything they've done for Rigly Blue and for giving both of us the support we needed during a very unexpected start to our journey together. Thank you for treating him as if he were one of your own. ~N

It is incredibly sad how downhill Petsadena has gone. I first went there in 2017 after adopting my…read moredog. Dr Evelyn is always thorough in giving treatment and answering all questions, though she now doesn't have many appointments available and has her other doctors take the vast majority of patients. Dr Li is ok but not as good as Dr Evelyn, he often does not follow up with test results and you have to track him down to get answers. Not to mention their prices are insanely high, even for CA standards. And when you finish a tech appointment, they just try to rush you out of there and hand your dog over, you have to really dig to get some information on your pet or how to use medication. The main issue is that Petsadena now directs calls to a call center operator with AI-like humanoids. Most of the time they don't even answer. If they do, they do everything in their power to avoid connecting you to the vet's office. Explaining the issue or leaving a message is useless, never get a return call. Really frustrating experience not being able to get connected to a human that can handle questions or issues. I have since found a new vet. What a difference 9 years can make, very unfortunate this is the way they treat long-term clients now. Will always be fond of Dr Evelyn as a 5star vet, just not the business practices Petsadena has resorted to.

I've been coming to Petsadena since 2020, when I brought my cat to Pasadena from New Orleans. I…read morechose them because they offered a myriad of fancy services and I thought that would translate to impeccable care. Overall, I've had a positive experience with them. There was a few years where they were constantly losing veterinarians and the wait times were long but honestly the last year or two has been very stable. Parking is very limited so I like to get there a little early to get a spot. I make appointments online but I've been able to get same-day appointments on the phone with no extra cost when an urgent matter arises. The staff is usually pretty nice and they've gotten way more efficient with the overall appointment. When you have an appointment you'll fill out a form online asking basic questions about why you're bringing the pet and it captures their diet. However, they ask you the same questions again when you do the intake so I'm not sure why we fill it out before. When the vet tech summons you, you'll take your dog to the scale before going to your room or if you have a cat they'll go to the room and then you put the cat on the table scale. I really like the price transparency at the end of the appointment, it's nice to not be surprised at checkout. They also only charge you out after the vet techs have done the procedure. Sometimes my cat can only tolerate one of the three recommendations so I'll only be charged for the one they complete (and have to come back for the others) but I like that they respect my girls' comfort! I would recommend this place, though I do have pet insurance so the costs aren't as prohibitive to me.

My cat has been healthy her whole life when she suddenly began having tachypnea. She seemed…read moreotherwise fine, but her breathing was really elevated. This was a true medical emergency. She was taken in immediately and given oxygen, albuterol, and steroids and seems to have developed asthma. She got the best care and it's thanks to the great team at this hospital! Thank you!

This place is amazing. If your pet needs real care and attention, this is where you go. You can…read moretell they genuinely care, not just doing a job. Please give them a visit. Lindsey you're amazing! We appreciate you

Dr Robin, or Dr Peace as she is also known, helped us deal with saying goodbye to two of our…read morepuppies. She made extremely painful and difficult experience in such a way that we were able to Go through the process in as comfortable away as possible. She really is patient, loving, and supportive. I cannot more highly recommend her.

Our senior cat got very stressed when going to the vet clinic so when it came time, we contacted…read moreGifts of Peace. The person on the phone was very helpful, gave us all the details and pricing. Dr. Robin was great and it all went smoothly and more importantly, our Sunny was calm and sleepy the whole time. 5 stars

It is the night of my beloved Xena's passing, so I wanted to add another 5 stars to Dr. Kevin…read moreChung's exemplary record while the memory is still fresh. Dr. Kevin is a calming, reassuring presence, even via text. His compassion for these animals and their grieving owners is evident and genuine. He explained every step of the procedure to us, even details we requested, and tactfully addressed the possible outcomes of both the sedation and euthanasia. Even typing the word is difficult. I appreciated his further reassurance that it was the correct decision and at the right time when he saw the gravity of Xena's condition; I had no doubts, but it was still a balm to my heart to hear it from a professional. I was able to pet her throughout the entire procedure and up until the very last moment we assisted her onto the stretcher. I am so grateful I could spend those crucial final moments comforting her. We preferred communal cremation, so the rates were within the ballpark of other at-home services I had consulted with. However the stellar attentiveness, gentleness, and empathy that Dr. Kevin provided, in addition to his same-day availability on such short notice and all of the glowing reviews here, had my heart set on him from the beginning. Another reason we opted for him over other providers is because he is the one performing the procedure, so we knew what--and who--to expect. It felt much more intimate and personal than a service sending "someone" out. I believe this high caliber of care is how Dr. Kevin so seamlessly blends into the moment: he is another source of the palpable love resonating during such an intense, difficult experience. His demeanor was serene and respectful, and he allowed us plenty of physical and emotional space. Even as he was working, his being there felt as natural as any of my family members. Xena had a peaceful passing in her favorite sunny spot in the flowers, surrounded by her loving family at home. It was the ideal resolution for a harrowing situation, and Dr. Kevin made it possible. I cannot thank or recommend him enough.

Dr Kevin has been programmed in my phone for a while now and you dread having to call him, but he…read morewas available at a critical time when my dog needed to pass peacefully. He was able to come within a few hours to keep my dog, Lola, from going into shock and full organ failure after a ruptured spleen hemangiosarcoma. It was her time, and it was the most peaceful and respectful passing. I couldn't recommend him more fully. Thank you again, Dr Kevin, you are a blessing.

I'm honestly shocked at the non 5 star reviews. We found everyone we encounter at the hospital to…read morebe kind, friendly, caring and considerate. Our beloved dog died and they were so sympathetic. They sent us a condolence card right after drop off. The price was reasonable, the turn around time prompt and the pickup material was so touching. Everything from canvas bag to the remains, the card, the paw print - it was perfect. They gave us plenty of time to say goodbye at drop off. They even brought her back to us on a blanket. On pickup we arrive right as they were closing but they waiting a few minutes after so as to not have to wait another day. We plan to bring our other three doggies for checkups as our experience was so positive. The whole atmosphere inside is lovely, from their x-mas countdown, the drawings on the bulletin board, the exam rooms are some of the nicest I've seen. We haven't been paid for the praise nor are we related to the business in anyway.

After the nonchalant response I received, I have decided to update this with a full account of my…read moreexperience. I would steer clear of this vet at all costs. They are not my personal vet, and will never be. They serviced dogs that I fostered through a reputable agency. The animal that I brought in was a hospice foster that was in my home for over a year, and I was told I could hold her while she was euthanized. The rescue had called ahead with the details and I gave them the dog, but they then ignored me for two hours. The receptionist was extremely rude and condescending and would not let me talk to anyone about the situation. I begged for two hours to talk to the vet, and she kept treating me like I was wasting her time. In the meantime, my foster was in a crate in the back of the building. I finally got to talk to a vet on the phone after the two-hour wait, and she told me "Ok, we'll put her to sleep"!! I was agonized and told her that I was supposed to be with the dog during this process. At this point, I had been weeping for two hours and just wanted to hold my foster. Another 45 minutes went by, and I was told to meet them outside the back of the building. While I was sitting there, I could hear employees in the back room laughing and making fun of clients. Rats were running back and forth across the fence. It was dark when the process finally happened, and I was able to go home. It was absolutely the worst experience at a veterinary hospital in my years of fostering. I wrote a letter detailing the ordeal to the vet manager. An apology was issued to the rescue, but never to me. Having to euthanize a pet is a devastating experience. They made it ten times worse than it had to be. My heart goes out to anyone who has been treated like this by this hospital