Maybe it's time to raise the bar. Decades ago, these homes were underground wired for comcast…read more So I kept it five years ago. Now it's Xfinity and they give me a lock in price and my Mbps speed is over 450 this am. You are lucky if nice hotel is 100. They don't charge me any extra. Last month it was 300. Catalina Foothills

The short version: out-of-control advertising with no way around it is basically my entire problem…read morewith Xfinity. As one of many in this day and age who already has a severe case of notification fatigue, the last thing I need is regular pop-ups from my WiFi app telling me "10 ways to stream Game of Thrones faster" or "protect your data this fall with our new features," so the second that started happening, I opened the app to go scorched earth on my notification preferences. But the only option I had was to turn off service-related notifications, which are literally the only notifications I want. After some scrounging around, I found out you have to go to their website (to turn off notifications on their app??), log in to your account, and turn off marketing notifications from there. Oh but then that didn't work, and I was still receiving an onslaught of email marketing in addition. So then I gave up and talked to one of their customer service agents about how I wanted to stop getting advertisements, and what does this man do? He starts advertising to me (see screenshots). Sitcom material at this point. So then after probably an hour of going back and forth with this guy (how long does it take to turn off marketing spam? Seriously?) he says my notification preferences have been updated, but then here I am, still getting advertisements in my inbox on a regular basis. On further investigation, it looks like these marketing emails are marked as "service-related" and the only way for me to get rid of them is essentially for me to block any and all notifications from Xfinity, which I have now done because I'm so over the advertising. Guess I'll just be relying on my credit card statements to make sure my bill goes through, and if my WiFi goes down, I'll just hope it comes back up again lol. The sad thing is my experience with Xfinity's WiFi has not been terrible in the grand scheme of things - I have one of their lower tier plans (poor grad student life) and my WiFi performs about how I'd expect it to for how much I'm paying, I've never even had an outage. But man, the advertising nonsense and the BS with this customer service rep are just such obnoxious, VERY fixable issues that I'm left feeling excessively annoyed with this company. Considering switching to Quantum since they're doing a bunch of installs in my area now. Cheaper, better quality, and maybe they'll have a functional way for me to opt out of marketing!

Update 2 years later. Thru hold you to a agreement for a…read moreyear. Check back in month 12 to ask for your price to Renew. I am at 60.00 a month , no line up. Wi-Fi only for my smart tv. I go to Amazon firestick and showtime for movies and series shows. Comcast XFinity has been great. I keep my old price and the speed is above 225 mbps. That's fast. We don't need it but it's included. The house is cable wired in. Built in 79.

Xfinity Store on E River Road was exceptionally helpful getting my cell phone updated with SIM card…read moreand transferring service from AT& T ( who weren't helpful) . Kudos go out to Christopher Hunst, sales pro, for being patient, creative and low key throughout the process. Made my day! Dexter Morrison. Sales Manager appreciated my kudos about Christopher, and said my gratitude for a job well done is what keeps employees at the store motivated.

We switched to their bundled promotion. Previously, we only had our internet service with them, but…read morewith their promotional package to bundle our internet and phone services, it will allow us to save a lot. The salesperson who helped us, Elle, helped us understand everything about their 2-year contract package. For us, it is an excellent deal. I highly recommend this business.

The absolute worst service I have ever had. I want to talk to an agent and when I try to explain…read morewhy, I am referred back to the main menu which doesn't help at all. An unknown user appears to have logged on to my e-mail account.

I'm updating my rating from 4 down to 3. Within the last six months they had two major (day-long,…read moresystem-wide across the Tucson region they cover, including Rio Rico/Nogales) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure not only for myself but other users. When they had the first one, I think one of their executives made the response, which I thought was incorrect, in one of their forums that they could not use redundancy in that case to address the outage because the fibers and such upon which the main service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. Could they not arrange for redundancy that did not depend on the same exact Phoenix-area point? The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same (incorrect in my opinion) reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. Now, a few moderating points: - I have heard that they are working toward addressing their redundancy issue. - It's temporarily a shame, but let's hope they respond by improving. Over the last few years (other than these two damaging outages) they have improved other things nicely, including increasing my speeds, lowering my cost and changing the mountaintop that I was pointed to. My service was by no means perfect, but I think they have spent money to improve and I respect this, and they did improve. I committed to them for voip a few months ago, which I would not have done if they had not established with me that they were providing a high number of 9s of reliability. So, if they can get back on track, and think ahead a bit better, then I may regain a higher view of them. - It's a bad moment for this to happen since so many people seem to be now giving a try to Starlink. Without these two really bad outages, I would have said that Bluespan is approximately competitive with what I hear about Starlink. So, if they re-position themselves to make such outages much less common, then I'd say at that time they will be more competitive.

Internet has been out since 8/9ish this morning, and they have continuously pushed back the ERT…read more Just say you don't know when it will be fixed instead of giving unreliable times. Completely ridiculous that we pay $100 a month to be strung along with unreliable and constantly changing repair times. ​

I have had century link Internet for a few years now and have never had a problem. They have given…read moreme discounts on several occasions just for being a loyal customer. Their internet has always been reliable. Just recently I moved apartments and it didn't have a phone jack to plug the router in. My apartment manager was suuuuper unhelpful with the situation. So, when I called century link, they sent someone within the hour and they figured out how to set it up quickly! Century link is much cheaper than its competitors, but still great quality and customer service.

I have called 3 times and sent a message via the website with no response to cancel a recurring…read morefee. No one ever calls back. Very poor customer service. I got frustrated and drove to the office. There is no one there, working remotely the sign says. This does not seem like a reputable company any more

How much time do we spend trying to contact & problem solve with " customer service " reps? I…read morecalled Century link 6 times (45$ for life no contract I've had over 5 years) my streaming was difficult ,speed slowed down , slower than ever. Thanks for answering! I'm told I need to buy or lease another modem for a 100$ , I refused , then transferred to loyalty Dept in Guatemala City . Seemingly competent rep tries to upsell me the faster service , mine was fine for 5 years ? Then I need to buy new modem 100$ I refused so they made concessions . Called back to confirm the changes and no extra charges , off shore agent drops my call?? No call back ? This new modem and up selling similar to new programs on the iPhone that slow it down so you need to buy the newer model? So much for one price for life? I'm a " global " person but it's hard to understand ? Sometimes I feel like I'm playing a " shell game" in the street , you think you resolve issue , your bill comes and it's not what you agreed to? That's why I called back , but call was dropped by agent. Corporations like politics are infected with greed, ego & power? Update sixth call maria in loyalty Dept in Boise Idaho solves & clarified issues said the agents off shore probably didn't know how to read coded information ( or would not take time to decider coded info) , thank you maria in Boise! This is a grueling process customer service" please try to keep it on shore in the country your serving for clarity & keep jobs local?

Multiple outages this year that last 4 to 5 days. Refused to prorate monthly charges to reflect the…read morelost of service for those days.

Mark You mention…read morestriving to provide great service. In my view, great service means going above and beyond -- even in what may seem like the smallest details. That is often what separates a good business from one that truly stands out. A seven-day guarantee may work in theory, but for small business owners like myself, flexibility matters. I operate a transportation service, and my schedule doesn't always allow me to address technical issues within such a narrow window. A 30-day guarantee would reflect an understanding of real-world business pressures and remove unnecessary strain. Although the payment for Greg's services was refunded, that wasn't the outcome I was looking for. I wasn't seeking my money back -- I simply wanted the work completed properly and brought to a clear, final resolution. As it stands today, the matter still feels unfinished. One part that was honestly disconcerting for me is that I've had a very good relationship with your company for nearly 20 years -- essentially since you first started. I remember when you were working out of your living room, and I've genuinely been glad to see how the business has grown over time. What caught me off guard was that the young lady I spoke with had no awareness of who I was or the history I've had with Geeks2You. After hanging up, I felt less like a long-standing client and more like just another name in the system. Loyalty and history matter -- especially in small business relationships. I've valued supporting your company over the years, and I hope that kind of long-term connection still means something on your end as well.

Had Kevin put to fix a WiFi issue: he spent time making sure everything was in perfect order and…read morealso enhanced our TV He seemed very motivated to do all the rights things !!' Highly recommended these guys

Weird line system. There was no line but other people in the store. I walked to the counter and was…read moretold, "There's a line" by an employee. I remarked on how there isn't one. He said, "It's first come first served." Another customer said that meant I was behind her in line. I said that's a really weird system. There are no signs in the store to inform people of this bizarre practice. If this is something Cox wants to do, which I wouldn't advise, then they need to provide signage to instruct customers. Their guest experience is otherwise terrible and wildly inefficient. If you have a simple question or pick up, you could be left waiting for a long time.

Can someone please tell me what's happened to the employees here?…read more When I arrived & waited in line, I was treated to a barrage of antics that I could only describe as jaw-dropping, bone-chilling, unbelievable mayhem. My eyes popped out of my head as I witnessed a male employees begin arguing with an older gentleman. This employee was pounding his fist on his counter, looking at the customer in a threatening manner. This store appears to be dangerous. The other employees had equally cringy experiences in dealing with customers. All the employees know what's happening and they're saying nothing to make things better. I kind of fear for the safety of customers who enter these doors.