Drove 2 hours to resolve a phone issue , Jaylan was so kind and efficient. Would recommend seeing…read moreher for mobile needs!

I do not recommend Xfinity for your mobile or your internet! We are being billed almost 400 a…read moremonth and neither work! Our phones hang up on this own in mid conversation and they keep telling us we will get a credit and we never get it! Same goes for the WiFi! We can't watch tv or play a game and we have the highest plan they offer!!! Do not recommend at all

Update 2 years later. Thru hold you to a agreement for a…read moreyear. Check back in month 12 to ask for your price to Renew. I am at 60.00 a month , no line up. Wi-Fi only for my smart tv. I go to Amazon firestick and showtime for movies and series shows. Comcast XFinity has been great. I keep my old price and the speed is above 225 mbps. That's fast. We don't need it but it's included. The house is cable wired in. Built in 79.

Xfinity Store on E River Road was exceptionally helpful getting my cell phone updated with SIM card…read moreand transferring service from AT& T ( who weren't helpful) . Kudos go out to Christopher Hunst, sales pro, for being patient, creative and low key throughout the process. Made my day! Dexter Morrison. Sales Manager appreciated my kudos about Christopher, and said my gratitude for a job well done is what keeps employees at the store motivated.

We switched to their bundled promotion. Previously, we only had our internet service with them, but…read morewith their promotional package to bundle our internet and phone services, it will allow us to save a lot. The salesperson who helped us, Elle, helped us understand everything about their 2-year contract package. For us, it is an excellent deal. I highly recommend this business.

The absolute worst service I have ever had. I want to talk to an agent and when I try to explain…read morewhy, I am referred back to the main menu which doesn't help at all. An unknown user appears to have logged on to my e-mail account.

2026-08-17 They had another big system-wide outage for about…read more12+ hours (my estimation based on when I first noticed the outage) last week. And in my area, there was a briefer outage a few weeks ago. All-in-all, they have not responded properly to the other two big system-wide day-long type outages we had already this year. My definition of "properly" would be that they build in redundancy to their system, so that their service will continue uninterrupted even when their Phoenix supplier breaks down. At this point I have to question the truth of the "99.9% uptime" they are claiming on their landing page. They continue to do certain things very well (call quality on my voip system is good for example aside from the outages, and the technical support agents I've spoken with have been generally helpful on various matters). I really should lower them to about 2.3 stars (rounded down to 2 stars) for the last 8 months, and then raise them back up to 3 or 4 when they announce that redundancy is in place and has been properly tested so that, in theory, these outages will become much more rare. But they seem to say they have actually been working hard for a long time now to install redundancy via New Mexico, and they seem to believe it is just around the corner. I'll give them a week or two more to finalize on this, one way or the other.

Service goes out fairly regularly, and is out for a long time. No customer communication when that…read morehappens.

I have called 3 times and sent a message via the website with no response to cancel a recurring…read morefee. No one ever calls back. Very poor customer service. I got frustrated and drove to the office. There is no one there, working remotely the sign says. This does not seem like a reputable company any more

I recently purchased a home in Marana and the previous owners had Dish. So, I moved in on May 19th…read moreand have been calling Channel Choice and am only able to leave a voice message. No one calls back. I called Dish and they simply referred me back to Channel Choice. A revolving door. As a result, I won't be using nor recommending Dish or Channel Choice. I've gone ahead and subscribed with a different company. Now, Channel Choice, come get your dish. I've left multiple phone messages so you should have my phone number and name. Dr. K.

I had been a customer for more than six years and what I received was adequate for my needs. Then…read moremy wifi kept loosing connection, outages, and being a real struggle just for real basic use. I heard they were making upgrades and had seen several trucks in area. I called to try and resolve my issues. Three transfers to different people with basically no answers other than being told not to cancel it was all me. No better service available in my area. Really? Now I am looking for another company as my connection is even worse since I called for help.

Less than 1 star... no service for months... they schedule the repair then nothing and the…read morerescheduled... then repeat.. This has been going on since april 2026

Mark You mention…read morestriving to provide great service. In my view, great service means going above and beyond -- even in what may seem like the smallest details. That is often what separates a good business from one that truly stands out. A seven-day guarantee may work in theory, but for small business owners like myself, flexibility matters. I operate a transportation service, and my schedule doesn't always allow me to address technical issues within such a narrow window. A 30-day guarantee would reflect an understanding of real-world business pressures and remove unnecessary strain. Although the payment for Greg's services was refunded, that wasn't the outcome I was looking for. I wasn't seeking my money back -- I simply wanted the work completed properly and brought to a clear, final resolution. As it stands today, the matter still feels unfinished. One part that was honestly disconcerting for me is that I've had a very good relationship with your company for nearly 20 years -- essentially since you first started. I remember when you were working out of your living room, and I've genuinely been glad to see how the business has grown over time. What caught me off guard was that the young lady I spoke with had no awareness of who I was or the history I've had with Geeks2You. After hanging up, I felt less like a long-standing client and more like just another name in the system. Loyalty and history matter -- especially in small business relationships. I've valued supporting your company over the years, and I hope that kind of long-term connection still means something on your end as well.

Had Kevin put to fix a WiFi issue: he spent time making sure everything was in perfect order and…read morealso enhanced our TV He seemed very motivated to do all the rights things !!' Highly recommended these guys

Weird line system. There was no line but other people in the store. I walked to the counter and was…read moretold, "There's a line" by an employee. I remarked on how there isn't one. He said, "It's first come first served." Another customer said that meant I was behind her in line. I said that's a really weird system. There are no signs in the store to inform people of this bizarre practice. If this is something Cox wants to do, which I wouldn't advise, then they need to provide signage to instruct customers. Their guest experience is otherwise terrible and wildly inefficient. If you have a simple question or pick up, you could be left waiting for a long time.

Can someone please tell me what's happened to the employees here?…read more When I arrived & waited in line, I was treated to a barrage of antics that I could only describe as jaw-dropping, bone-chilling, unbelievable mayhem. My eyes popped out of my head as I witnessed a male employees begin arguing with an older gentleman. This employee was pounding his fist on his counter, looking at the customer in a threatening manner. This store appears to be dangerous. The other employees had equally cringy experiences in dealing with customers. All the employees know what's happening and they're saying nothing to make things better. I kind of fear for the safety of customers who enter these doors.