I've followed Dolly's Dream House rescue on Facebook for several months now, and everyone…read moreaffiliated does amazing work. I watched excitement as they found this location, and I had the pleasure of seeing the progress over the past couple of months. Finally, the grand opening was here! First off, this store is all things bunnies and bright pink! They have everything you can think of to ensure your bunny has an amazing enclosure full of toys, beds, towers, chews, and mats. They also have great food and treats, not the totally inadequate food you see in big name stores. Bunnies have a very specific diet, and feeding them things that aren't nutritious to them can be harmful and even fatal. The store also has human things, such as mugs, t-shirts, and bunny-themed gifts. Everyone who was working the day I came in were super helpful and polite. Best of all, they are genuine: they aren't looking to pressure you in to things you do not need. I could literally just hang out here and have a good time. The environment is inviting, bright, and cheerful. You can also meet bunnies, and who doesn't like that?! They often have adaptable bunnies "helping" in the store, and these bunnies are fully vetted and eager to find their forever home. All proceeds go straight back into the rescue, which is fantastic since so many bunnies are dumped around here and cannot survive without Dolly's and the epic volunteers and foster homes. Check this store out, even if you don't have a bunny companion. Who knows? You may meet your new best friend.

I normally don't leave negative reviews, but I feel compelled to share my experience. I visited…read morethis rescue because I was interested in adopting a rabbit and had already been caring for my own bunny for the past three years, so I take rabbit welfare seriously. Unfortunately, my experience with the staff was disappointing. From the moment I arrived, I felt unwelcome and as though I was an inconvenience. The hospitality and customer service made me feel they were not interested in helping me through the adoption process, so I ultimately decided not to move forward. It's important to note this was a personal decision after considering other rescues as well. This was simply not the right fit based on my visit. What was especially disappointing was seeing a social media post that appeared to be directed at me, despite not being named. It portrayed me in a negative and one-sided way that I don't feel accurately reflected what happened. One line in particular--"Followers don't impress rabbits"--felt unnecessary, as I never brought up my social media following or requested any special treatment. My decision had nothing to do with social media and everything to do with my in-person experience. I actually liked the rescue itself--the facility was nice and the rabbits were beautiful. I had hoped to adopt and become a long-term supporter, but after being publicly referenced in that way, I no longer feel comfortable returning. Ultimately, my decision not to adopt was based solely on my experience with the staffs. I felt singled out afterward, which was very disappointing. No potential adopter should feel publicly criticized for choosing not to move forward. While I respect the work rescues do, professionalism and courtesy should extend to everyone who walks through the door, even if they don't end up adopting.

For anyone who needs their pet spayed or neutered this is not the place to go if you're on a…read morebudget. I thought that I could come to a humane society that marketed themselves as a low cost clinic....turns out I'm $850 in the hole to spay my two cats. The price package was not well explained, other options were not given and when I asked for an itemized bill it was very underwhelming and lacked actual numbers. I called multiple people within the facility and asked for a breakdown and to better understand and got the run around. It's crazy to me that the humane society is that expensive. I won't be going back.

Adopted a 6 year old Chihuahua female, 4 pounds. Had lived most of her life in a cage, and was not…read morehouse or pad trained. She knew no commands at all! She doesn't know how to play and doesn't know what toys or balls are for. So sad! After 3 weeks she knows: no, walk, out, cookie, dinner, home and good girl. She is so sweet and affectionate. I am using a training program for Chihuahuas and it is going well. So thankful for finding her!

I got my baby Zeus when he was only 2 months 1/2 and they help to take my baby with me he is the…read moresweetest boy best decision ever

I'm grateful they were able to take in the stray Boston Terrier we found. She had no microchip, and…read moreI'm relieved she's safe now. That said, our interaction with Lance was surprisingly rude and dismissive. When we told him we'd been calling her "Mama," he rolled his eyes and said, "We have so many Mamas," like it was an inconvenience. When my friend offered to foster, he brushed her off, saying the dog would "probably get adopted quickly anyway" and that she could "maybe go on the website." He also made the whole intake process uncomfortable. I was sitting with the dog in my lap when he sat at a desk far away, asked for my ID (which my friend had to bring to him), and then slapped it back on the counter without a word. The entire time he was typing things in, he didn't explain what he was doing, what the next steps were, or even why he needed my info. I'm thankful they took the dog in, but the lack of kindness or communication really soured the experience. It shouldn't feel like a burden to bring in an animal who needs help.

This is a great place to volunteer if you are looking for opportunities. The leads train you…read morethroughly and explain their twice a day process to clean the litter pans, feed/water, and provide a scratch or hug if appropriate. They follow appropriate procedures for avoiding any cross contamination, required vetting, and administering meds when needed. They have supplies and cute items for your pets too and all purchases go back to supporting the cats care! They mainly take in strays and surrendered cats, so consider taking one or two home and give them the love they desire!

I ws rather shocked. 2 or 3 folks sitting at a table but almost every litter box was dirty. they…read morehad been dirty for some time. if I was adopting out kitties...I would make things spotless. I have volunteered for many years at shelter, and we always kept kitty cages spotless. some litter boxes so full of "stuff", nowhere for cats to go anymore. also, sure would be nice to know cost of adoption. did not have info until I saw it posted. 3x what other shelters charge. $150. I know many vets donate their time or greatly reduce their fes. if this is not happening for them..they need to bring in someone to negotiate fees or get some volunteer hours from a vet. ty.

Great, clean and organized service. We got our beautiful young cat from them…read more It is a great adoption place and is providing comfortable environment for all their pets.

Everything went well here despite ourselves. My boyfriend was coming into town to visit but he has…read morean anxious dog that hasn't met my anxious cat, so we thought it would be best to board him (he's REALLY good at "school") for the weekend while he was in town. His normal place sent him a last minute email that they had accidentally overbooked and he would be waitlisted. By last minute, I mean 30 mins before we were going to leave and drop him off. In a panic, we found Country Acres, who was able to take him last minute. They are incredible kind and patient, despite us getting every piece of information wrong. We knew his pup was in good hands, because all of the handlers we met were so nice and understanding, and at pick up explained he had actually ran out of food in the morning and they supplemented. The facility is extremely well maintained, offers additional services to really make your furry family member feel at home or pampered.

Been there for a few different things! Animal related or with an animal and they are Awesome! Truly…read moreCare!

I showed interest in a dog they had for adoption. I filled out and submitted the form online. I had…read moreconfirmation from landowner stating that it was okay for me to have a pet. I received an email stating that I had been approved. This all happened early in the week. Today (Saturday) I drove all the way in from the next county to meet the animal that I had been approved for and some attendant came out and wouldn't even let me meet the dog because he decided that day based on the same information on the application that I wasn't a "good fit". They also could have let me know this before hand and saved me the gas and time. I guess I should have gone on a different day, maybe a different attendant would have actually wanted TWIX to find a great home. VERY DISAPPOINTED. DO NOT RECCOMEND.

Absolutely useless. My cat is stuck in a high place. I called fire, they told me to call animal…read morecontrol. Animal control says no you have to call fire. Whats the point of being animal control if you cant help with an animal? Now i am going to have to get a 40 ft ladder and climb myself up there. I am very ill. I have a plethora of health issues. I am going through radiation treatment. The fact that i have to do any of this is indicitive of a useless orginization and wasted tax dollars. Shame

STL County Animal Control is a amazing organization that care about animals and people!! I'm soo…read morethankful that they understood my concerns about excessive, unruly and random animals. With thoughtfulness to myself and the animals. They assisted me, and it means so very much!