This place had glowing reviews but I was a little disappointed. There is a small cafe at the entrance with a good selection of coffee drinks, freshly prepared, but a very small pastry case with a limited selection of muffins and danish. My coffee was good but very sweet. You can choose to eat at the front counter or take your food and drink past the double set of doors into the cat area. There weren't many places to eat on the main floor so we had our pastries in the front. It was very small and very quiet (some music would be nice). Once we went in, we found that most of the cats were pretty unfriendly. We were hissed at, scratched at, and bitten by the majority of the cats. There were a couple of nice cats but only one was really friendly. If I were looking to adopt, I would not have found a cat with a great temperament.
I understand cats. They are unpredictable, not super interested in pleasing you, and usually don't like strangers. If your business is introducing people to adoptable cats in a welcoming environment, I would probably be more selective about the cats on offer.
The Cheshire Grin had a decent space and there were more cats and places to interact upstairs. It is in an old building and they made the best use of the space they could, but downstairs was cramped and upstairs was a little cold and uninviting. I think they limit upholstery to avoid cleaning up after the cats, but some cushioned chairs would have made it more comfortable to linger.
The staff was friendly and helpful but their advice was pretty frequently "that cat isn't very friendly, probably best not to try to pet him". It was not a terrible experience but it wasn't great. We probably won't be back to this location and will likely try another cat cafe next time. read more