RIU dunamar was great. Stay 3 days early Feb 2026. Very clean, drinks & food were delicious and…read morevery accessible all the time. The pools are ok for kids. Not deep enough and the adult pools are gross cause it's just standing around drinking and I'm sure peeing! Didn't see people get out for long periods of time...yuck! Great for families & kids which was to much for us. Will look for adult only next time. Beach very nice and lots of chairs & shade if needed. Seaweed was present but that's nature. Room was clean & nice, beds hard, pillows terrible, and we paid for ocean view and it wasn't. Only tops of palm trees and no ocean view. Staff very pleasant and hard working.

Me dirijo a ustedes para presentar una queja formal de carácter grave, derivada de un incidente…read moreocurrido durante nuestra estancia en su hotel, el cual puso en riesgo directo la vida y la integridad de mi hijo de 8 años, bajo el cuidado de personal de la propiedad. Antes de abordar el motivo de este correo, considero importante mencionar que nuestra experiencia en varios aspectos del hotel fue positiva. Mi familia y yo (5 adultos y 2 menores de 8 y 12 años) nos hospedamos del 5 al 8 de febrero. El servicio en restaurantes y bares fue bueno, la comida --aunque con oportunidad de mayor variedad-- tuvo buen sabor, el concepto del carrito de bebidas en las albercas es destacable, y las habitaciones resultaron cómodas y adecuadas para viajar con niños. Lamentablemente, estos aspectos positivos quedaron completamente opacados por un hecho alarmante que la administración del hotel aparentemente no dimensionó con la seriedad que ameritaba. Relato del incidente El 6 de febrero, alrededor de las 13:45 hrs, mi hijo de 8 años solicitó asistir al Kids Club. Me presenté con él y se me indicó que debía regresar a las 15:00 hrs, ya que los niños saldrían a comer. Cumplí con todas las indicaciones solicitadas: registré a mi hijo en la aplicación, proporcioné números telefónicos y correos electrónicos, y se tomó fotografía de las únicas personas autorizadas para recogerlo: su madre y yo. A las 15:00 hrs regresé con mi hijo al Kids Club, se verificó su registro y firmé la responsiva correspondiente. A las 16:45 hrs acudí a recogerlo y encontré el Kids Club cerrado. Al preguntar por mi hijo, la respuesta que recibí fue: "Se lo llevó su papá", lo cual es imposible, ya que yo soy su padre y estaba presente. A partir de ese momento comenzó una situación que ningún padre debería vivir: el personal no sabía quién se había llevado a mi hijo, ni dónde se encontraba un menor de 8 años bajo su custodia. La colaboradora del Kids Club simplemente comenzó a caminar sin explicarme qué se estaba haciendo para localizarlo. No se activó ningún protocolo, no se informó a seguridad de inmediato, no se solicitó apoyo por radio ni se me dio instrucción alguna. Ante la falta total de respuesta, alerté a mis familiares para iniciar la búsqueda por nuestra cuenta. Durante el trayecto nos cruzamos con un elemento de seguridad, Saúl, quien --ya informado-- fue el único que mostró apoyo, empatía y profesionalismo. Hasta ese momento nadie le había notificado que había un niño perdido. Posteriormente se sumó otra colaboradora del Kids Club, quien recibió originalmente a mi hijo, mostrando una actitud defensiva y total ausencia de empatía. En ningún momento el personal mostró preocupación genuina; parecían más interesados en justificarse que en entender que había un niño desaparecido y un padre en pánico. Finalmente, mientras nos dirigíamos a recepción, fui informado de que mi esposa había encontrado a nuestro hijo deambulando solo por el lobby, llorando y visiblemente asustado. Información posterior y riesgos ignorados Mi hijo me informó que en repetidas ocasiones pidió que me llamaran para que fuera por él, lo cual nunca se hizo, a pesar de que el hotel contaba con mis datos de contacto. Durante una actividad en la playa, se separó del grupo para buscarnos. Este hecho enciende alertas sumamente graves: Se ignoró la solicitud de ayuda de un menor. No se detectó que se separara del grupo. No se controló quién lo retiró del Kids Club. No se activó ningún protocolo de búsqueda. El menor pudo haber entrado al mar, ser sustraído por un extraño o ser víctima de una agresión dentro del hotel. El incidente fue minimizado con frases como "gracias a Dios no pasó a mayores". Mi pregunta es inevitable: ¿y si sí hubiera pasado? Manejo posterior por parte del hotel En recepción fui atendido por Sofía Moreno y Melissa Garduza, quienes intentaron desescalar la situación. Nuevamente, con excepción del elemento de seguridad Saúl, nadie comprendió que no estaban frente a un cliente molesto, sino frente a un padre aterrorizado porque su hijo no estaba donde lo dejó bajo el cuidado del hotel. Se me indicó que al momento de mi salida se me proporcionaría un número de reporte, lo cual no ocurrió, y posteriormente se me informó que dichos números "no existen", reforzando mi percepción de falta de procesos claros y profesionalismo. El día de mi salida, 8 de febrero, hablé con Carolina, Guest Service Manager, quien desde el inicio mostró una actitud defensiva y confrontativa, tratando el incidente con una ligereza comparable a la pérdida de un objeto personal. Una de sus respuestas fue: "Tiene que mandar un correo con lo que usted dice que pasó", lo cual incrementó mi sensación de ser ignorado y desestimado. Más allá de la intención, este tipo de comunicación demuestra una grave falta de capacitación en manejo de crisis y empatía, especialmente cuando se trata de menores de edad.

This was my second time at Majestic Resorts. I stayed here about a year ago on the family side, and…read morethis time I stayed on the adults-only side. The adults-only side includes a butler who you can message on WhatsApp anytime. Our butler was very responsive, while our friends' butler wasn't as attentive. You also check in at a separate area. The room includes a selection of liquor, coffee, fruit, snacks, and drinks. Our room was essentially the same on both sides of the resort. It had a jacuzzi on the balcony and a Nespresso machine with pods. The mini fridge was stocked with water, soda, and beer. On the adults-only side, we also received tequila, Bacardi, and champagne. There are quite a few pools at the resort. The pools on the adults-only side offer higher-end liquor, and on Thursdays they host a foam pool party. The adults-only side also has lounges with food and drinks available 24 hours a day. The restaurants and buffets are good. Only the hibachi and French restaurants require reservations; the others are first come, first served. I really enjoyed the Flavors buffet and the Mexican restaurant. Coffee can be ordered at the piano bar. There isn't a menu, but you can ask for drinks like lattes and cappuccinos. Overall, I would definitely recommend coming here.

The room check in situation is dreadful Sometimes a hotel…read morecan have a few not so great rooms. But when my girlfriend's daughter who was ge married here and they give my girlfriend a room that's dark, with horrible Oder it's taken over 5 hours to find another more acceptable room. I hate all inclusive concepts. Never did them never would recommend them The grounds are lovely. The staff are very polite but the management merely plows theirs guest with booze and cheap food and as a result most people are accepting sheep once they have a few drinks in them I give two stars for the kind hearted staff whose hands are tied. Goodbye Mexico never again

I think to stay here is contingent on what you're looking for in a vacation. My husband and I…read moreattended for a wedding. We had a King size room with a beachfront view. Transportation to and from the resort was booked through the travel agent as a part of the wedding package. The beachfront view was not great. We could see the beach but the location of the resort is in an area that is not picturesque or scenic. Video below. The walk from the resort to the pools, restaurants, etc, is pretty far, especially in the sun but it's a doable walk. It took about 3 and a half minutes to walk the distance but it's not good if you're drunk. The restaurant food was not good at all. The items that should have salt didn't and the items that should have salt did. For example, the steakhouse had an over breaded and overfried crab cake and the breakfast buffet appeared to put salt on pork bacon. The alcohol was watered down. The prices at the spa and gift shop were similar to American pricing with a couples massage costing nearly $600 USD for 60 minutes and a medium can of Pringles costing $8 USD. There's an art studio to paint but it lacks ventilation and the fumes are strong. The beach is covered in seaweed but the sand is beautiful and the view is nice. There are excursions. We used Amstar to and from the airports and to book our dolphin excursion. They were pricey but worth the experience. We did the supreme dolphin experience for 2 and it cost about $340 USD (pictures are additional). Ultimately, I would rate the hotel a 3 Star in comparison to US Hotels. It was nice but I wouldn't do it again, granted the country wasn't for me, as I like autonomy when I travel (ability to drive, come and go as I please, etc.) and Mexico didn't do that for me. I'll try to post portions of my pictures and videos below.

Genuinely the worst food I've ever put in my mouth. If you are from America go somewhere else you…read morewill not like the food. If you are not from American you will probably think the food is fine. Drinks are great service is great food is worse then McDonald's. Save your money

We set our expectations high for this place considering all the reviews/ratings on Trip Advisor,…read moreGoogle, Facebook, and Yelp. Adults only, couples only, all-inclusive resort - that's a big yes! We hadn't been to a resort in a long time and were very stoked for our visit in August 2025. As is the standard for the Excellence brand of resorts - the staff greeted us warmly and professionally. Instantly, our needs were taken care of - the room wasn't ready, but we were provided with an opportunity to change and immediately take advantage of our stay. The size of the resort initially threw us off - it is much smaller than your typical resort, but it also caters to a smaller crowd for (their words) "a boutique experience." It seemed dead until we got close to the beach area and the swim-up bar. This is where the people hang out. Dinner at El Mar our first night was amazing - excellent seafood (check out the pics) and service. We ate twice each at Lupita Steakhouse and La Isla. Unfortunately, the hotel kept changing the schedule of which restaurant would be open what night. This threw off our dinner plans more than once, and we spent more time at La Isla (with the least exciting menu) getting eaten by mosquitoes than we cared for. During our stay, the beach snacks menu also changed. It went from a delicious two-page menu to a sad one-pager; gross nachos and hot dogs, anyone? Online, people went on full-on rants about this. It turns out the menus across all the Excellence resorts are being stream-lined to the new executive chef's "vision." Some people, from what I read online, are now considering cancelling their reservations, not wanting to fly all the way here for waffles and burgers. On top of the rebranding, the hotel is also undergoing renovations to bring it up to modern times. We thought our room was beautiful, but it was a tad outdated. For customer service, though - the Excellence brand will not settle for less than, well, excellence. All of our interactions with staff at all levels was top-notch. Because of the vibe here - we didn't talk to anyone but hotel staff for four whole days. Staff shout-outs: Denise, Luis, Fernando and Fabiola at the beach; Octavio and Bernice at the spa; Andrea, Aina, and Alexander at guest services; Pasquale, Alex, and Elvis at pool side; Cirilo and Vanya at El Mar, Brenda at La Isla, and Alberto and Barbra at Lupita. Fantastic job, everyone! Vibe: 5/5. Food: 3/5. Room: 4/5. Customer service: 10/10!!!!!

Hands down, the best all inclusive couples only resort in Cancun. The service, ambience, attention…read moreto detail, and cuisine cannot be beat. The morning breakfast buffet at Le Bisou has an array of fresh fruits, pastries, and sushi. The morning breakfast buffet at Isla Trattoria offers more traditional Mexican dishes. The ribeye at Lupita Steakhouse is a must try. The Tequila Experience is a steal at $50, which includes Casa Dragones and Clase Azul. The cabana rentals are only $60 for the entire day and come with a coconut drink, mimosa bar, and fresh fruits. We will be back!!!

The location is great, walking distance to North Beach, great restaurants, and night life and…read moreshopping on Hidalgo Street. In past stays on the island, we rented a golf cart and due to the location of this property, did not need to do so. Fantastic location. The front desk was closed, when we arrived, and had to get an on-site spa masseuse call the hotel manager so we could check-in. Once we connected with the manager, things went very smooth. We arrived to the room, we realized that It had two queen beds rather than the king bed that we reserved. Spoke to the manager and she advised that the rooms with king beds had broken ac. Special note- the manager, Alex, communicated very well, attentive to our needs and offered excellent customer service. She was impressive. The room was clean, large, with all accommodations "as advertised." We were impressed with the cleanliness of the room. It had a mini kitchen, medium sized fridge, and nice closet. The facility offered beach towels in addition to bathroom towels. The towels were of high quality and nice. Our first night, we experienced the ac not cooling well, notified Alex and she promptly addressed our concern and we were very happy. The pool was clean. Spa was not working. Area outside of our hotel room was clean and well-groomed for a tropical type setting. Love the occasional iguana's roaming freely through the area as this contributed to the positive experience. We understand that the price point of this hotel is on the lower end. Based on this we rated it as 4. The hotel is in a fantastic location. Do not expect luxurious accommodations. We would stay here again.

I have been to Isla Mujeres many times and LOVE going and getting a massage from the Spa in this…read morehotel. This week I had the pleasure of getting a 90 minute massage (1,450 pesos) from Miranda. I went to her in a lot of pain - and left feeling refreshed and energized. I even walked 10 miles afterwards, and was not in pain at all! It was such an amazing turnaround that it surprised me! I'll be back next time, and hopefully Miranda will be there to help me out!

Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

I almost don't want to post this review because I don't want people knowing about it! This was our…read moresecond trip. They are very strict on their rules and ways they do things but other than that I love everything about this hotel. Housekeeping accidentally threw out our toothpaste and the GM went to get some and deliver it to us personally. That meant a lot to us. I like the servers and the restaurant. The food is ok- some things better than others. The location is absolutely unbeatable. Our kids adored the pool and I loved that it's shaded.

Beautiful resort and friendly/helpful staff. We had Freddy and Jose secure us a seat at the…read morepreferred club pool. After asking the staff if our seats would be secured while we went to lunch and the answer was a big yes that our preferred seats were saved. We come back from lunch to find our seats taken. We asked the staff and basically were told sorry we have to go somewhere else. Sucks to have something like this dampen such a great vacation spot. It's only day one. Who knows what kinda stuff might happen. I'd highly recommend you resolve this issue as I don't see myself coming back here. Cheers UPDATE: I happened to run in to our original friend Freddy and he completely helped turn it all around. We spent basically our entire vacation at the Jungle pool! Freddy is an absolutely amazing asset! Eduardo, Pedro and Arturo as well as Jaime all helped to make our stay incredible! Yes we had something unfortunate happen but what matters is how it is addressed and this resort stepped up to the plate and hit a home run! Belen was our concierge and she was amazing in helping me make my girlfriend's birthday one to remember!!

We booked this trip through Costco Travel and chose the all-inclusive package, which specifically…read moreincluded gratuities. We paid approximately $17,000 for this vacation, so it was disappointing that throughout the resort there were several instances where staff seemed to be expecting additional tips, creating an awkward atmosphere. I understand that some employees may not have known our package included gratuities, but it still left us feeling uncomfortable. We have previously stayed at Secrets Akumal and Secrets The Vine, and both experiences were exceptional. We love the Secrets brand and were excited to try this property. The resort itself is beautiful, well-maintained, and very clean. Some staff members were genuinely friendly and helpful. Unfortunately, the level of service was inconsistent throughout our stay, and we encountered multiple situations where staff members were unhelpful, unfriendly, or simply rude. As Preferred Club guests, we checked in through the Preferred Lounge. One of our rooms had a significant mosquito problem. When I asked the Preferred concierge if anything could be done, I was repeatedly told there was nothing they could do. Only after I continued to press the issue was I told the room could be fumigated. The concierge took down the requested date and time, but when we followed up the next day, no one had any record of the request, and we had to start the process all over again. The food experience was also inconsistent. Our first dinner at El Patio was excellent, but when we returned another evening, much of the food was overcooked and dry. One of the cocktails we ordered was noticeably missing sweetness. We knew this because we had been ordering the same drink throughout the resort. When we politely mentioned it to our server, he repeatedly insisted nothing was wrong with it. My husband suggested it might simply need more syrup. Instead of taking the drink back to have it corrected, the server brought a bottle of syrup to the table. His demeanor throughout the interaction was cold and dismissive. Another disappointing experience occurred on our final morning. My parents went to Market Café for breakfast by themselves and sat patiently for quite some time without anyone taking their drink order. My mother eventually approached a server to ask for assistance. That employee spoke with the server assigned to their section, but no one ever came to the table. My mother had to seek help a second time before receiving service. Ironically, near the end of the meal, the assigned server finally appeared and asked how everything was. The entire situation felt bizarre and completely avoidable. These experiences were surprising because they are not what we have come to expect from the Secrets brand or from a five-star resort. We don't know whether the service issues were related to the fact that gratuities were already included in our package or if there were other factors involved. We would have gladly tipped additional staff members for exceptional service if gratuities had not already been included. While the property itself is beautiful, the inconsistent service significantly impacted our overall experience. Unfortunately, based on this stay, we would not return to this resort.

Location - excellent. Completely beach front. Easy to get to the hotel…read more Rooms- we stayed in 2 different ones. The plunge pool room was my favorite. It has the most awesome view. There is a small patio between the room and the plunge pool. They provide you with a hammock for that area. It is also lit for nighttime use. The water was clean. It was a large room. It had large shower that has a full length window to a garden area. No one can see you, just in case you were wondering. Service - even before we arrived. I contacted the hotel through whats App. I needed help with the booking. Alex was wonderful and helped me every step of the way. He went beyond his job description to help me. He even helped me set up a romantic gesture for our anniversary. He helped with transportation. He even checked on us when we had not arrived to the hotel yet. Luigi helped check us in. Always asked how our day was going and gave us suggestions on where to eat. The grounds are monitored by a security guard at night. So we felt safe enough to hang out at the beach at night. It is also within walking distance to the main Avenue with all the top restaurants and many shops.

On the beach. You can go from your bed to the ocean in…read moreseconds. There are only 6 rooms so it's very intimate. The bed was perfect. The shower was hot! The best part are the employees! Wow. Every person was so friendly and welcoming. And not the kind of welcoming you'll get at a W but actually nice humans. Stay here. We will be back! Also, the beach is amazing!

Maybe before the Covid days this place was good. But not now, we arrived Wednesday and the gated…read moreentrance is very run down and old. You wouldn't think it is a resort looking at it from the outside. Okay well I was still wing a little optimistic about the place. We arrived and it is is all open. Nothing glamorous about the entrance. There is one check in desk with one person. The wait was long to get checked in and to our room. It is old you can tell but for me that's not too important as long as the customer service is on point. We got shown to our room and the room was so refreshing it was cold and clean. The mini bar was all inclusive big plus. We got the room facing the pool. Very nice view the pool is pretty big. Not so new but still nice. Food: It usually is buffet style but that was closed and that sucked!!!! You had to order off a menu and the staff wasn't quite on point with the service only but a few were. In the morning they come to you with a cart full of fruit yogurt oats granola and pan dulce sweet bread. However they don't announce what else they have on the cart. We missed out on homemade juices. Pretty upset by that. We only knew because we saw someone drinking a green cleanse drink and so we asked. The food from the ceviche hut was good it's not heavy just right. But our server had the worst service. Was a little on the flustered side maybe overworked but he also was knowledgeable on the areas around the hotel which he should be. Staff: There a few good nice ones and the other few just plain rude. The hotel lacked a lot of supplies and food. No ingredients for mojitos, no straws, no plastic cups, or other things that a hotel should carry. They close all the bars and restaurants at 7! Really what is that. However the room service staff was great they went above and beyond. We complained and the only thing to make us feel better they put flowers on the floors maybe on our anniversary or honeymoon. But that was not good enough. I would not return to this place again nor will I recommend it to friends. This is more for older couples who want no noise or a party seen. It is a quiet place to relax.

We have loved our stay here! We got the all inclusive package and they seriously keep the food and…read morethe drinks coming all day and night!!! You definitely get your money's worth here. The property itself is gorgeous, very private, and has staff that is so kind and helpful! We would recommend this place to anyone looking for a private and beautiful, stress-free vacation !

Second visit and another GREAT vacation! We have been fortunate to travel to some amazing…read moredestinations and this place is special. It's fairly new and a lot to love here. But we read a lot of reviews at Yelp, trip advisor, ect, and the reviews are mostly glowing and no mention of anything that could be better. I wholeheartedly recommend this resort, but there were a few things that could have been better. But thus was overall the best AI and we will return. Shootout to an exceptional employee Jhordy at inspira pool who went way above and hope to see next time. Our butlers, Ping Ting and Aline were fabulous.. and will request them next time. They made everything run smoother and got us ALL the reservations at the times we wanted. Def would have not happened w/o a butler. Not intrusive at all. appreciated fuss made for our 27th anniversary . A lot sets this apart from other all inclusives. I feel the food and the cocktails are better and more selecting. We often are celebrating either a birthday or anniversary on vacation, and they always ask at resorts.But then nothing is ever done or said to honor it, which is disappointing. That was not the case here. It seemed every server congratulated us on what we are celebrating. made us feel very special, plus I assume the butlers sent roses and champagne with a big chocolate heart to our room. very much appreciated. It might seem childish, but these dates mean something to me, and I appreciate when they are acknowledged. This is a fairly new resort, and everything seems very clean and well kept. The staff was warm, welcoming, friendly, and helpful. If they were understaffed or having a bad day, they sure hid it. Love the way the common areas and bathrooms smell ... omg you will see. I love the fragrance of the molten brown amenities ..going to buy some. Our inspira swim out room was large, quiet, and luxurious. Well-appointed and lovely. The tub was amazing, but they don't have shampoo and conditioner in that area, and the areas they do have amenities it's locked in, so you can't move it. Is inspira worth the extra? We did it both times. Would not risk being upgraded to an inspire Without the cost. Inspira gives you more access, and I believe a bump in service. If you are fortunate enough to afford it then get it ... if not then don't. In the reviews, I didn't run across many with even minor complaints that they could improve, but there are always things that could be better. I'm gonna put those in the tip area ,so if they want to improve a bit on an already great resort. I love it here and the staff are the truly the best. What signs they have are easy Missed And they don't have a lot of signs directing you especially to area that used to be for families. Personally, I think they wanted to make it harder for the family.People to come over to the all adult area back when it was two different resorts. Now that it. 's all adult I really think they should figure out a way to make it easier to navigate. We didn't know that there was a restaurant that had Buffet for all three meals Until halfway through our second Visit. Well i'm gonna leave some tips In the tip area. Because I don't want this to seem like I had a bad trip. This was incredibly relaxing and luxurious and wonderful. Exceptional staff make all the difference. Mixologists at Calle bar are so fun to watch them create liquid art. No one ignored us and no bad attitudes. I would say one of ... possibly the best all inclusive we have tried in all our travels. Sorry sandals, excellence, secrets, Iberostar u have been out done. employees went above the call bring lots of tip money.

Five star all-inclusive and adults only resort!…read more Newly opened resort about 40 mins from Cancun airport and 20 minutes further from hotel zone. Our reservations was for (7) days and the length of time felt right. We booked two excursions; (i) visit Chichen Itza on a tour; and (ii) visit Playa Mujeres on a catamaran. Chicen Itza is a "must do" if you visit Cancun for the first-time (no question). Following our two excursions it was back to the resort to relax, eat and sleep! The resort has (7) eateries from avant garde, to breakfast buffet, steakhouse, italian, american, asian and pastry cafe. The exquisite culinary cuisines at each restaurant was phenomenal but the steakhouse, asian and buffet ranked highest for me. The bars on property were sexy and classy from the rooftop ocean views, lobby and swim up bars with the staff making our experience special. By far, the sky bar and lobby bar were the spots for me each day serving "top shelf drinks". There is also no need to leave your room if you're hungry, room service was impeccable by bringing your meals in a warm service cart with all the condiments and proper silverware. I highly recommend the New York Strip! There is no denying feeling compelled to stay on property to maximize an all-inclusive, but this is one property I'd have no issues being stranded at. Service is first-class, staff is highly attentive and respectful of your privacy and the resort is highly luxurious. If the opportunity to splurge on a room permits, I'd recommend the swim up pool on the ground floor(s) to enjoy swimming under the stars at night with that someone special, you'll forever remember those moments.