RIU dunamar was great. Stay 3 days early Feb 2026. Very clean, drinks & food were delicious and very accessible all the time. The pools are ok for kids. Not deep enough and the adult pools are gross cause it's just standing around drinking and I'm sure peeing! Didn't see people get out for long periods of time...yuck! Great for families & kids which was to much for us. Will look for adult only next time. Beach very nice and lots of chairs & shade if needed. Seaweed was present but that's nature. Room was clean & nice, beds hard, pillows terrible, and we paid for ocean view and it wasn't. Only tops of palm trees and no ocean view. Staff very pleasant and hard working. read more

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Me dirijo a ustedes para presentar una queja formal de carácter grave, derivada de un incidente ocurrido durante nuestra estancia en su hotel, el cual puso en riesgo directo la vida y la integridad de mi hijo de 8 años, bajo el cuidado de personal de la propiedad. Antes de abordar el motivo de este correo, considero importante mencionar que nuestra experiencia en varios aspectos del hotel fue positiva. Mi familia y yo (5 adultos y 2 menores de 8 y 12 años) nos hospedamos del 5 al 8 de febrero. El servicio en restaurantes y bares fue bueno, la comida --aunque con oportunidad de mayor variedad-- tuvo buen sabor, el concepto del carrito de bebidas en las albercas es destacable, y las habitaciones resultaron cómodas y adecuadas para viajar con niños. Lamentablemente, estos aspectos positivos quedaron completamente opacados por un hecho alarmante que la administración del hotel aparentemente no dimensionó con la seriedad que ameritaba. Relato del incidente El 6 de febrero, alrededor de las 13:45 hrs, mi hijo de 8 años solicitó asistir al Kids Club. Me presenté con él y se me indicó que debía regresar a las 15:00 hrs, ya que los niños saldrían a comer. Cumplí con todas las indicaciones solicitadas: registré a mi hijo en la aplicación, proporcioné números telefónicos y correos electrónicos, y se tomó fotografía de las únicas personas autorizadas para recogerlo: su madre y yo. A las 15:00 hrs regresé con mi hijo al Kids Club, se verificó su registro y firmé la responsiva correspondiente. A las 16:45 hrs acudí a recogerlo y encontré el Kids Club cerrado. Al preguntar por mi hijo, la respuesta que recibí fue: "Se lo llevó su papá", lo cual es imposible, ya que yo soy su padre y estaba presente. A partir de ese momento comenzó una situación que ningún padre debería vivir: el personal no sabía quién se había llevado a mi hijo, ni dónde se encontraba un menor de 8 años bajo su custodia. La colaboradora del Kids Club simplemente comenzó a caminar sin explicarme qué se estaba haciendo para localizarlo. No se activó ningún protocolo, no se informó a seguridad de inmediato, no se solicitó apoyo por radio ni se me dio instrucción alguna. Ante la falta total de respuesta, alerté a mis familiares para iniciar la búsqueda por nuestra cuenta. Durante el trayecto nos cruzamos con un elemento de seguridad, Saúl, quien --ya informado-- fue el único que mostró apoyo, empatía y profesionalismo. Hasta ese momento nadie le había notificado que había un niño perdido. Posteriormente se sumó otra colaboradora del Kids Club, quien recibió originalmente a mi hijo, mostrando una actitud defensiva y total ausencia de empatía. En ningún momento el personal mostró preocupación genuina; parecían más interesados en justificarse que en entender que había un niño desaparecido y un padre en pánico. Finalmente, mientras nos dirigíamos a recepción, fui informado de que mi esposa había encontrado a nuestro hijo deambulando solo por el lobby, llorando y visiblemente asustado. Información posterior y riesgos ignorados Mi hijo me informó que en repetidas ocasiones pidió que me llamaran para que fuera por él, lo cual nunca se hizo, a pesar de que el hotel contaba con mis datos de contacto. Durante una actividad en la playa, se separó del grupo para buscarnos. Este hecho enciende alertas sumamente graves: Se ignoró la solicitud de ayuda de un menor. No se detectó que se separara del grupo. No se controló quién lo retiró del Kids Club. No se activó ningún protocolo de búsqueda. El menor pudo haber entrado al mar, ser sustraído por un extraño o ser víctima de una agresión dentro del hotel. El incidente fue minimizado con frases como "gracias a Dios no pasó a mayores". Mi pregunta es inevitable: ¿y si sí hubiera pasado? Manejo posterior por parte del hotel En recepción fui atendido por Sofía Moreno y Melissa Garduza, quienes intentaron desescalar la situación. Nuevamente, con excepción del elemento de seguridad Saúl, nadie comprendió que no estaban frente a un cliente molesto, sino frente a un padre aterrorizado porque su hijo no estaba donde lo dejó bajo el cuidado del hotel. Se me indicó que al momento de mi salida se me proporcionaría un número de reporte, lo cual no ocurrió, y posteriormente se me informó que dichos números "no existen", reforzando mi percepción de falta de procesos claros y profesionalismo. El día de mi salida, 8 de febrero, hablé con Carolina, Guest Service Manager, quien desde el inicio mostró una actitud defensiva y confrontativa, tratando el incidente con una ligereza comparable a la pérdida de un objeto personal. Una de sus respuestas fue: "Tiene que mandar un correo con lo que usted dice que pasó", lo cual incrementó mi sensación de ser ignorado y desestimado. Más allá de la intención, este tipo de comunicación demuestra una grave falta de capacitación en manejo de crisis y empatía, especialmente cuando se trata de menores de edad. read more

This was a family trip with with 10 of us that include 3 teens. Let's start with all the good things the Riu Dunamar has to offer. 1. Great pools. They even have a mini water park with 4 slides that range in intensity. There is an outdoor area with burgers, hot dogs, and fries for lunch. 2. They have great service. Everyone from housekeeping to wait staff and everyone in between aim to please. 3. The spa was faboulous! I got the best massage! I even fell asleep waking myself up after I let out a snort. Lmbo. Once you pay for a service you have access to all of their amenities. Before my massage, my cousin and I use the Jacuzzi and the steam room. The steam room smell of eucalyptus and felt so good as you breathe and its essence. 4. The specialty restuarants that stood out for me were the Asian restuarnt and the steak house. The Asian resturant was a buffet and offered a great variety of your favorites plus sushi. No reservation were required. For the steak house you do need reservations. 5. Although, I wasn't into the Riuland show, it was a good show for kids. 6. Great poolside activities and contest. What was ok 1. The buffet offered a lot of variety, but was just average. However you could find something to eat whether you're a vegan or a meat lover. The service is the best part of the buffet. Your waiter/waitress will make sure you never get parched because they got your drinks at the ready. We sat at the same table for breakfast and the waitress knew that I always got the watermelon juice and had it ready for me. I so appreciated this. 2. They have a fitness center that has your standard equipment. It's clean and lots of light from the large windows. 3. Nice clean beach. Didn't have to worry about tons of seaweed like stuff all over the beach or a rocky bottom when your in the water. What they need to work on. 1. The mixed drinks are horrible. My favorite tropical drinks all tasted like medcine. How do you mess up a Pina Colada? I tried various drinks until I finally gave up. 2. Only 1 elevator that's very small. 3. Not a fan of the Mexican restaurant. The food is mediocre at best. Don't get the lasagna! There was no sauce detected. It was so dry and just something I couldn't believe they served. Smh Would I go back? Only if it was another group trip. Cancun has so many different accomadations I would probaly try another resort. read more

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This hotel is so far from a 5 star experience that I cannot recommend it in any way. First, they offer free airport transfers, and it is listed in big letters on their website. But the fine print is ridiculous- and when you ask them, they point fingers at each other. They blame the call center, the call center says called the hotel and the hotel says you talk to the transportation company. So we were stuck at the airport with no way of getting to the hotel. This hotel is literally the last hotel on the road, so you must hire a private tax- which wanted $150. After 40 minutes, I got them down to $120. Complete rip off. We bought this hotel due to free transfers listed on their website and they make it very hard to use it. I spoke to the manager and everybody gives you different info- and they all blame other people. The manager said we weren't staying long enough to qualify for transfers on the way back- even though their own terms and conditions says 3 days- which we were staying for. So now we are at hotel and have no transportation back. Manager said he would call the call center, and then took care of other people for over an hour before he came back and told me he is going to do nothing. For the room, there is no lotion and limited soaps. Pillows are horrible and no covers- not comfortable. There is an in-room mini bar, which is nice. Fridge is stocked with water and sodas- make sure you use the water to brush your teeth. The outlet by the bed doesn't work, which is kind of normal for a lot of hotels, but not one claiming to be 5 star. One last thing about the room- there is a fan. And it is either off or turbo- would like a speed setting. There is one elevator bank for the entire resort- and they are small and smell musty. But they did work. The grounds are well maintained and the pools are very nice. Food is average- the photos on the menu are stock photos and do not match the food served whatsoever. Big downgrade. Drinks aren't all that good- pina colada mix is highly processed and isn't enjoyable. The bartenders at the swim up bar are very fun though- they are probably the highlight of the place. This is a party hotel- so expect it to be loud at night. If you came to party, you will like it. All in all, I expected a lot more from this hotel and leave disappointed. Management doesn't look to fix problems and with so many options in this area, I would avoid Riu. read more

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Nice and clean room. Balconies in every room. Nice people (environment). Beach just steps away. Nice staff's. Food is okay. Just a great experience. read more

Hotel Riu Dunamar - Beautiful hotel. Clean room with balconies. Great staff - Hotels Near Me - Cancun, ROO

I'll start with service; The service is AMAZING I mean waiters / waitresses. Bartenders /lifeguards / cleaning mates/ even maintenance fixing the resort. That was second to none they just run and try to please you despite of some people don't pay tips. Food : ok This one is a little complicated. They have a main giant buffet open for three meals then 3 smaller one for dinner that opens in alternate.also near pool there is burger and Hot Dog every noon. If you manage your meals smartly then you won't get tired of food here. I believe a better hood system would help to keep the egg and fish smell away from rooms and sitting area. That would be a game changer. Their steak house was a joke but the rest was great enough. POOLS . In total of 6 or 7 pools 1 big slide pool for kids taller than 120cm 4' feet. 1 shallow pool with baby slides for babies 2 bar pools with sits and full bar for adult only 2 entertainment pools with party and mixed kids and adults 1 volleyball net pool for sport freaks We enjoyed all of them. Entertainment: Ok it was entertainment on budget hahah. They brought famous DJ for foam party and that was not cheap it was legit with dancers.But rest of the nights DJ work was done in house. Entertainment crew worked really really hard they are young kids still in learning prossess. You get entertainment but not 5 star one it is ok. Their pool party was great but kids entertainment "Riu land " was kind of boring. They do different things to keep you entertained. The only place I didn't check was their club. View :amazingjust see the picture. Cleaning:they clean after people none stop but some people think they are so special that are allowed to leave trash just about everywhere. Literally they cleaned the top of ice maker in8:30 morning I passed by 9:15 and people left their night left over on top of it . Or cigarette bits on stairs. This is something that guests has to consider not the host . Cleaning crow didn't even complain they clean again and again but I hate to see some guests don't have the manner. High tech: I was amazed how high tech is their system. Download their app and you will find out. Efficiency: California has BS rules for saving planet and non of them works (ask any Californian) here on the other hand . 1 absolutely no small water bottles. You get 4 big ones and you can use as pleased . 1 for each family member or share 1 bottle a day between all 4 as we did. That way they don't deal with ton of bottles . And any bar will give u glass of water upon request. 2 towels : you get 4 cards to deposit everyday and receive 4 towels that way you won't leave it everywhere and get a new one and occupied benches etc. you can take the wet towels and exchange it for new one. 3 electrical system was efficient without getting to details. Drinks : To be honest it was consist of sloppy syrups and cheap alcohol and ice . For money I paid I am not expecting more but I didn't get good drunk. It don't get me good buzzed. Store shoppe is a rip off all prices raised 15 times And Photo Booth is even more rip off . I can't believe that management let that happened. read more

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I've stayed at the Riu four times as an inexpensive trip with family and friends. I wish I would have took the warning signs from previous interactions not to continue. Beware you can never talk to a person when you call in when you do your either hung up on or given a email to contact someone. I have been going back and forth for 3 months on a cancellation that I made. They claim it was a non cancellation reservation when I showed it wasn't the claimed my screen shot from their app wasn't good enough proof that I canceled it because it doesn't show the date I canceled. I can't help how their app work. Now they want me to make another reservation for the same amount of days and stay then they will refund me. Wow this sounds like extortion to me. Be aware before you book with them. read more

Hotel Riu Dunamar - Hotels Near Me - Cancun, ROO

Our stay at Hotel Riu Dunamar was a nightmare, despite the resort's beautiful facilities. The beach was stunning, the pools were plentiful, and the food and restaurants were excellent. However, the staff's attitude and handling of situations completely ruined what should have been an enjoyable vacation. The problems began when a few teens in our group got into trouble. Instead of addressing the issue directly with those involved, the hotel management decided to punish all the parents in our group by cutting off their wristbands and replacing them with "underage" bands. This action stripped us of access to adult-only amenities, including the gym, bars, club, and water sports rentals--all of which were included in the "all-inclusive" package we had paid for. To make matters worse, the hotel staff forced the parents to attend meetings with the manager, Luis Chavez, who was by far the most condescending and dismissive employee we encountered. He refused to listen to our explanations and offered no clarity on when we would regain access to the services we paid for. Instead, he told us we would be under constant surveillance by staff and cameras to monitor our "behavior." We were even required to sign documents stating that if any rules were broken, we would be immediately kicked out of the resort. When we asked to take a picture of this agreement, we were told it was not allowed as it was a "private document." After 24 hours of this, the parents' wristbands were finally returned, but the ordeal didn't end there. The staff continued to target us, making snide comments at the bar and treating us as if we were troublemakers. The next incident involved a noise complaint about two teens playing music from a speaker and dancing before 10:00 p.m. in a room that belonged to a young couple in our group. Staff barged into the room, removed the teens, and took the couple to the lobby. Shockingly, the staff cut off the couple's adult wristbands--even though they had no involvement in the situation. When the couple explained that they had nothing to do with the noise and hadn't signed the agreement the parents were forced to sign, the staff dismissed them, claiming they were "part of the same family." They weren't even related to the teens, as they had different last names, but the staff didn't care. The couple had to fight for days to get their wristbands back, which they had rightfully paid for. On top of this, the teens in our group reported being harassed by staff. Employees sniffed and tasted their drinks to check for alcohol and, in one instance, even pulled a teen's Apple Watch off their wrist and refused to return it immediately. Overall, the staff's behavior was appalling, and the manager, Luis Chavez, showed no interest in resolving issues fairly. Instead, the staff seemed determined to humiliate and inconvenience us at every turn. We've stayed at many Riu properties before and have always had positive experiences, but this was by far the worst vacation we've ever been on. If you're looking for a relaxing, enjoyable vacation where you'll be treated with respect, I cannot recommend Hotel Riu Dunamar. Their treatment of guests is unacceptable, and the management's punitive, unprofessional approach left a terrible impression. read more

After 9 days of sun, it's time to review. The hotel was a decent place to stay, hotel room and amenities were very clean. I always struggle wIth all-inclusive because sometimes you need some variation and that was the case here. While the service was good and the place was nice, right on the beach, it was too far from any developments and the food was too repetitive. Not only was it too repetitive, it was mediocre at best. The restaurant options were very limited, unlike other all-inclusives we've stayed at. They all had similar food and after 9 days, I was definitely ready for something different. The buffet offered the same thing daily, not much changed. However, the shows and the service were spectacular. They had great things going on at the party pool each day, I loved their water aerobics at noon and each night, a different show kept us feeling like we were out on the town. read more

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Worst all inclusive. Food was disgusting. Hotel is all little kids running around everywhere. Bottom shelf gasoline liquor. Only 1 type of beer. Rooms were ok but the AC barely worked. Literally I want my $ back. Also I was guaranteed early check in on my reservation but when I arrived at the hotel I was made to wait 5 hours for a room. Just insane. Go to Garza Blanca or the Hyatt when visiting Cancun. read more

Hotel Riu Dunamar - Hotels Near Me - Cancun, ROO

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Just got back from our vacation, we stayed for a week. We like to travel and stay in all riu hotels as they are fun and good for families. I read on this reviews and was really concerned and wasn't sure if i wanted to stay here with my family. Well lets start everything is beautiful. The rooms were nice nothing special than the other hotels Entertainment team was awesome, so friendly and always working hard that everyone was entertained. The food was ok after the 4 day we were over it and everything is soo far away and pricey to get a taxi. Thankfully none of us got sick nor did we not see any bad things happening they have security walking around at all times. Definitely will go back in a few years when they have built more and have more things to do. read more

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Had a great time here with my family. The staff is hard working, kind and respectful. The rooms were clean and in order. The shows provided were great for the kids and adults. The food was decent at the buffet. I recommend going to the specialty restaurants for an upgraded experience. The water park is great as well. CONS - Water park is closed on Monday. - The shuttle is ran by an outside company so verify every thing. - Sea weed on the beach, but they manage it well. - bug bites. OVERAL Great place to visit for families. No place is perfect and every experience will vary. Plan to visit again. :) read more

Hotel Riu Dunamar - Beach sunrise - Hotels Near Me - Cancun, ROO

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Let's get one thing out of the way -- this bad review has NOTHING to do with the incredible waitstaff, the good food, the kind bartenders, and clean spaces throughout the resort. The review has EVERYTHING to do with the liars and thieves they call the lobby staff and managers. From the very start, it was clear that there was something a little off about this place. On paper, it exceeded our expectations and we had no complaints. However, we genuinely felt like we were under heavy surveillance, like we were being constantly watched and observed, which is a very creepy and unsettling feeling that you do not want to feel on vacation. From the time of checking in, it was unreasonably difficult to communicate with the lobby receptionists, and that's disregarding their rude and condescending tone. After some teens in our group got a warning, their parents wristbands were cut and they were given the "underage" blue wristbands. (which is reasonable) During this time, random staff would offer them alcohol to see if they would accept it. Later, a teen was sent by the lobby to ask an adult in our group for a cigarette to see if she would give it away (obviously, she didn't). Not only were we being constantly watched, we were now being forced into traps so they could kick us out and charge us random fees to make money off of us, and not give us the all-inclusive experience that we PAID for. Then, a measly "noise complaint" was given to a room (before 10pm, on the balcony where there was already loud concert music blasting) and two other young adults in our group had their wristbands cut off for something they had nothing to do with. PLEASE SPARE YOURSELVES. Nothing about this place is worth it when you're being consistently targeted and threatened with random fees and getting kicked out. Even when the rules were strictly followed, they went out of their way to take us down. Not to mention, the place is crawling with people to watch you (it gets pretty obvious after you've seen the same person just standing and staring at you 10 different times) Talking to the manager was probably the worst. It was a laughable experience. You could see the evil in his eyes. His job as a manager was quite funny because all he did was talk and talk to purposely make you mad. He showed not only no empathy, he WANTED us to suffer. He found joy in it. There is some weird, twisted things going on at this resort. So please, if you ever consider going here -- it's not a vacation spot. It's a prison and they're just looking for more inmates. read more

First time in Mexico. We definitely were looking for a budget vacation. This resort did the job. Would we return? Probably not but none the less we had a good time. Food-buffet is TERRIBLE. Our stomachs turned by the end of the trip thinking about having to eat there again. But the specialty restaurants made up for it. Some were hours wait tho so that would force us back into the Buffet. Our fridge was only refilled once during our stay and we had to ask and then get upset that it never happened. Wouldn't be a huge deal except you need bottled water to brush your teeth! Drinks-just ok. Very very light on the alcohol. Can't even taste it in the drinks. Service at bars- GREAT! Cleanliness- outstanding. These people work their asses off daily and it was much noticed. Room-bed was comfy. Pillow were a little flat. Could have used one or two more. Pools-plenty to choose from and decent amount of chairs. Facility in general is very well taken care of. read more

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We arrived Wednesday evening to celebrate our anniversary TH, 6/27, checking out M, 7/1. We weren't aware that the resort was all the way at the end of the peninsula. The vacationstogo.com agent we had said it was a 20 minute ride from the airport. NOT! Like it's a 45 -60 minute ride from the airport and going on excursions will mean tacking on an hour to the transportation time. We were surprised with balloons, towel art, & a small bottle of tequila for our anniversary. This was a nice surprise! The resort is nice and the beach is beautiful. There is plenty of seaweed but I think I read some where there is a seasonal issue so depending on when you travel you may not experience this problem. We've been to two other Riu resorts in Costa Rica & Jamaica and they were both wonderful in every way. This Riu has made me distinctly aware that not all Riu resorts are equal. The food is not as good as the other Riu resorts we've been to. Some of it wasn't seasoned as well and most of the meats were over cooked, dry. & tough. They had tamales (one of my faves) and the flavor of the chicken was good but the corn was still mushy. No bueno. The dessert selection was poor but got better during the weekend. the OJ was watered down. The juice bar in the morning was good. We took advantage of the mini bar in the room; Jose was our friend. It's good mixed with the 7Up that's in the fridge. ‍ My husband got sick with diarrhea our 2nd day. I think it was the vegetables. He ate a lot of them. They tasted funny to me the 1st day; they tasted like the smell of some cleaner so I didn't eat them afterwards and ate primarily the tacos and meats that weren't too overdone. I ate from the salad bar and fresh fruit a few times as well. He bought anti-diarrhea medicine in the gift shop for a whopping $22 USD. So pack some before you come. There's poor design with this property as there's only elevators at the main building so if you have an ocean view room you have to walk quite a ways to get to the elevators. There's also poor design in the room with the frosted glass in the shower, which is visible from the room. You can see the silhouettes on either side. Because of this, turning on the light in the bathroom means the light shines in the room also. They responded well with indoor activities when it rained with table tennis and other games. Parents need to monitor their kids better at the buffets and in the pools. I dk why kids are sitting on the stools in the pool bar. Like there's a kiddie pool and several others for that reason. read more

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Currently staying with my wife and 2 kids (12 and 5). All of us got sick. My daughter didn't make it to the bathroom and threw up on the sheets. They had the audacity to charge me a cleaning fee when THEIR food is what made me sick. The guest relations manager had the nerve to tell my autistic 12 year old daughter that she should know better as a 12 year old. Disgusting. Shame on you people read more

I'm only going to list the cons: 1. No bar down by the beach (there are servers who come down there, but it's a far walk for them and a lot of beach to cover) 2. Our water in our room was not stocked and we had to ask multiple times for someone to re-stock, which should absolutely be 100% sure people have water each and every single day or their stay. 3. Liquor across the resort was not top shelf by any means. Bottom shelf swill that was disgusting . 4. No room service, which is very frustrating if you are not well and can't easily make it out of your room. 5. 24 hour snack bar is laughable - microwave hamburgers, soggy hot dogs and stale nachos hardly qualify for something worthy of a snack bar for a hungry traveler who didn't make it to the evening buffet. 6. There was poo floating in the water on the beach everyday. I have yet to ever see this anywhere but at the Riu Dunamar. 7. The beds were incredibly small , they honestly looked and felt smaller than a double bed, but larger than a twin. My husband and I were Incredibly uncomfortable. 8. Thé A/C must be set on an energy savings plan, as the setting could not be changed and the a/c temp was not great. 9. The staff do not speak English (the front desk is fairly fluent). Used google translate to communicate most of the time. 10. A buffet server told my husband and I that we could not eat our plates of food we already had in our hands due to closing (there were ppl eating at tables still). She used her cleaning cloth to push the placemat and utensils on the ground, followed by her walking away. INCREDIBLY RUDE behaviour. 11. My Sons things were stolen from his room, an investigation was done and the cleaner advised she thought it was garbage and threw it out. They wanted to reimburse us but also have us sign something - no thanks! Tell your staff not to steal, and discipline them for it. 12. My entire family of 8 had stomach and bathroom issues related to the food / drink despite taking dukorol. 13. Thé entertainment is amateur, geared to kids and unworthy of attention. That's the one thing I look forward to on vacation; I was bummed and underwhelmed. The Riu party was the only good night. 14. At a family resort, they have adult only pools (swim up bar pools). My daughter who is 14 was the only one of our family members who was not allowed in this pool. We were approached by security and she was asked to get out of the pool. She was incredibly sad and there was a blow out over this. I still can't understand the reason for this policy seeing as the bars all over the resort at ANY time of night were allowing young children to occupy bar stools (entertainment bar, and sports bar). Not to mention other resorts allow kids in the swim up bar pool. 15. The a la cartes were awful , usually these are the better choices and quality of foods at a resort. That was disappointing. 16. The elevators were small and not air conditioned. 17. The front desk wasn't informative when we checked in and we had to ask multiple questions throughout the stay. Also blindsided by the tax amount upon check in.. they would only accept pesos and it was more than told by our agent. 18. They had no coffee bar, which was disappointing. At night they did have a cart in the lobby with specialty coffees being made.... This was good, but wished it was more of a full time presence. 19. There were army men / police officers walking the beach armed. This was scary and prompted me to google the resort ... which led me to read about a shooting on the beach there where a Canadian died. 20. No umbrellas at the beach. I'm fair skinned and need some relief from the sun. 21. Pools close early with no access at night and no lighting down by beach at night. 22. My moms room smelled musty or mouldy . Overall, I had the worst time away at an all inclusive here. I highly discourage people from staying here. Spend more and go somewhere better with less problems / more to do. There are fundamentals that I expect from a self proclaimed 5* resort that were not met. I think that resorts like this need to be mindful in brand integrity as I do expect a certain base minimum for a Riu. I encourage management to review the feedback I've seen on many reviews just like mine. Surely the ratings are a 3 star resort - truly disappointing, and I'll never stay at another Riu again. read more

I'm thinking this place must have improved since the last posts. I loved everything but the food and the spa. So let's start with the food. Sooo disappointing. Asian restaurant was not ala carte, it was buffet. Mushy rice on the sushi, mushy tempura veggies, mostly fried foods. Not good. Italian was buffet appetizer and dessert, but table service for the main course, it was ok. Honestly, the buffet was the best. Skip all desserts at every restaurant and get ice cream! The spa wasn't bad, it just wasn't an experience. I could go to s local chain spa and has the same experience. My therapist was awesome though! There were 4 pools and a water park. I hung out at I believe it wS called The Mezcal pool. It was awesome. There was a bar and it wasn't too busy. At the end there was another pool with a bar and entertainment. That was definitely the party pool. They had foam parties and other entertainment. The evening shows were fun and entertaining. I really enjoyed that there was something to do after dinner. There was also a disco which was a night club. We went one night and had a great time. The room was very simple and clean. You could have your minibar refilled at any time! The beach was beautiful. Soft sand and warm water! Last thing to mention is that it was our anniversary and we were surprised with a fruit plate that had chocolate covered strawberries as well as a bottle of champagne! So sweet! read more

Sad but true is not a 5 start hotel . choose to ignore the bad reviews and book Riu Dunumar for a week for my family vacation . BIG MISTAKE! I booked two rooms since we are a family if six including my 2 year old . I thought this resort will be perfect for our family since it has two water park and we have a toddler and teenagers . I reserve two ocean views room and when I got there they gave me a far far away / block ocean view . I talk to them and and show them what I booked they change my rooms till he next day . I will give you positive and negative on this resort note I have been in Cancun more than 10 times travel with family and I always stay in all inclusive . POSITIVE 1. Majority of the employees are friendly with a tip 2.transportation to get there and Covid test are provided 3. Room is clean 4 . Cheap price compare to other resort 5. Nice water parks NEGATIVE 1. Far from airport 60 min and all activities. Taxi will be around $80 to $100 (family of 6 ) 2. Managers are rude to customer and their employees 3 .food is very very cheap and has no flavor . A lots of pasta .potatoes,rice options . And it's the same menu it never changes . I have been to other resorts where each day s different 4. Bottle of water only available with the receptionist 5. No room service 6. No liquor in the room . I ask if I can pay extra to have available they said no . 7.very very cheap water down alcohol 8. None of the shows they provided was professional make like other resorts . 9. Bathrooms was design very poor and it always smells 10.there is always a customer fighting for something at the reception . It makes your vacation stressful hearing always someone arguing 11. The beach it's not beautiful as they put in the pictures. It's full of seaweed . read more

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I was extremely excited for my Cancun trip since I always hear about the great customer service. And to be staying at The RIU A 4 star hotel . Well HUGE DISAPPOINTMENT!!!!!! All the bad reviews are true. Rude employees, food sucked at times and the entertainment shows at night are the worse I've ever experienced!!!!! I tried to get a hold of the front desk and I couldn't. I asked for an extra blanket didn't get it etc etc The beach is full of see weed I will never go back or recommend this place to anyone!! read more

My 2nd stay at this resort. My 4th stay at an RIU resort. My partner and I visited in February 2021. I will share some highlights below. -Check-in was a breeze. The receptionist staff were also very welcoming and friendly. We needed additional assistance throughout our stay and they provided great service. -We took our Covid test to return to the US on-site. This was provided free and we scheduled an appointment on the day we checked in. -This resort is family friendly. Shows at night cater to families including a child specific show before the main show. *If you're looking for an adult party atmosphere, this is not the location. -Our room and all areas of the hotel were clean. I think they just need to provide better discretion on the smoking areas. Many people were walking around the hotel with cigarettes -We only booked 1 excursion (through vendors on-site) as this was a trip just for relaxation. We booked the Sunset Catamaran tour to a Isla Mujeres. This was overpriced and disappointing. Snorkeling in the underwater museum lasted about 15 mins. Limited instructions were provided and only "strong swimmers" were able to get off the boat then they had to get right back on (myself included). I believe 1 person may have seen part on 1 statue only. I was promised I would have a vegetarian meal but this was not provided. They advertise "open bar" which is not necessarily true. They provide terrible tasting mixtures of margaritas, rum punch, etc. We were told we'd have 2.5hrs on Isla Mujeres with access to a beach resort. We were on the island for 3.5hrs and never got to access the beach resort. Isla Mujeres is filled with vendor, after vendor, after vendor. In the end, we regretted even leaving our hotel for this excursion. The excursion was poorly organized and I would recommend saving your money. We paid 90.00 per person (which was supposedly a discount). It basically just felt like an expensive ride to Isla Mujeres. -We had a breakfast server in the buffet area that was soooo sweet and kind! Ady provided wonderful service each and every morning! She made us feel like family -The food overall is decent. We enjoyed the buffet more than the specialty restaurants. I love how you don't have to have reservations for the specialty restaurants anymore. It's nice that they are first come, first serve. -The drinks are delicious and the staff are ready to serve! They have a variety of alcohol brands and a great drink menu. I loved the dirty banana drink! -This is located at the far end of the hotel zone. Walking along the beach by the hotel is fairly quiet and you won't get bombarded with vendors and people selling souvenirs. read more

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My girlfriends and I had such a great time at Hotel Riu Dunamar. The hotel itself with the pools and the beach is great. The beach has quite a bit of seaweed, but that's not their fault and it was enjoyable regardless. The pools were the best part although I wish they were a bit colder (it can get quite warm in there with the sun beating down). We had such a great time in Cancun at this resort and the employees of Riu Dunamar really made the trip for us. From the bartenders to the waiters/waitresses to the activities crew, they were all so kind and helpful. We had one waitress for breakfast and lunch everyday (Adi) who was the sweetest and most helpful lady who made the best iced latte ever. If you go here, you have to try their latte and ask for a cup of ice. It's so good it doesn't even need sugar. They had a good amount of alcohol selection and made any combo of drink or shot you wanted. I always felt safe at this hotel and although the crowd may have been on the younger side, it was still a good time. The shows are generally fun to watch but karaoke night was overtaken by a bunch of 8 year olds so that was much less entertaining. The rooms are clean and the beds are comfy. The covid testing was made super easy. The hotel has a water park attached to it with a few water slides that are actually really fast and fun. Definitely make your way to Isla Mujeres if you stay anywhere in Cancun. It was such a fun day trip - rent a golf cart on the island and you'll have the time of your life! The biggest downfall of Riu Dunamar is the food. It's really not good so don't expect much. Throughout the week we found things we liked amongst the copious amounts of food that were sub par. You get what you pay for in this regard, though. The Asian buffet that is an a la cart restaurant had the best food of all of the restaurants. The buffet gets old because they have the same food for lunch and dinner. The guacamole is made right though. Very yummy - I put that stuff on everything. Fried plantains also delicious although they soaked so much oil into them I had to pat it off with a napkin before eating. read more

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I have been to this place three times before and we always take pictures and buy the photos pro company but this time I was so surprised by the attitude that the photographers give to people especially the girl with short hair  that refuses to give her name to us because she knows how she was being so rude to us she even told us that we are not welcome to this place anymore, I will never ever come to this place again ,I don't recommend this place to people anymore we where 4 family of 20 peoples here , because of her attitude to us we will never come here again even the other photographer who took photos of us she was giving as attitude  that's not respectful at all , another thing to add they won't change the beds even if they are not clean and the dishes are not clean at all read more

Hotel Riu Dunamar - Hotels Near Me - Cancun, ROO

This was our first Riu hotel and it was soooooo beautiful!! The room was nice and clean. The resort as a whole was beautiful. My only complaint is the massive amount of seaweed on the beach. And it attracted a lot of mosquitoes. Other than that, this place is MUST GO!! The entertainment team was awesome! They had a foam party! This was my first Cancun resort that had a foam party. We had a great time!! The dinner restaurants were good, with the exception of the Kulinarium restaurant. It was NOT good and we ended up going to buffet afterwards. This is family friendly, so be prepared to be around a ton of kids! Note: The pool to the furthest left of the resort (facing the beach) is the party pool. That was a lot of fun! read more

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This resort is really a disappointment for us a group of 14 people. Only 4 restaurants but are open alternately, the Asian restaurant is served buffet style, food there is bad, disappointed. Restaurants are no booking so have to line up to get the beepers and have to be all there to be seated when called, the waits normally 45 to an hour. Few times they gave bogus number of people like 80 to 100 people booked to discourage people to wait. The beach is big, open, but not swim able because of dirty seaweeds not to be cleaned up by the resort. The only nice things are the waiters, waitresses, may be because they worked for tips. The booking confirmation said we have up to $1600 with coupons, but the front desk said not know anything about it. The room no insulation you can hear people talking.... Water running from neighbor rooms... read more

If you want a country buffet on steroids... Here's your chance. The beach sucks it's filled with seaweed and super wavy. The entertainment is mediocre but that is the best part of the trip. They say they have 24 hour food... You should see the food line at the watered down nacho bar LOL. I realize it's $1000 a person but come on, we just spent three grand for excursions because we have got to get out of this hell hole. Do yourself a favor and not come here... If you want an economy sized vacation this is it!!! Have fun!! read more

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Let me first start by saying this resort is beautiful and the staff is welcoming and very pleasant. This is a great place for family vacation/holiday. The rooms are clean. The grounds are well kept. There are plenty of options for food, however, I have a few critiques about the food- the guacamole could be fresher no brown, there could be more native Mexican food options, all though the sports bar is 24 hours the food options are minimal and left in a refrigerator, I think there should be more options especially after drinking at minimum bar food should be offered with more vegetarian options. The club is a good option after a day of family time. There seems to be plenty of themed things to be a part of in the evenings. Plenty of entertainment at the theater. The aqua fit was very nice to be a part of, it's always important to have the option to stay fit with so many options of food. I would definitely recommend this resort for family, however, in my opinion if I were on a girls'trip or a romantic getaway I would probably stay elsewhere. It was nice to Alamo rental car on the property. The waterslides are nice, but close fairly early as do the pools. I think it would be a nice touch to have the pools remain open to at least 10 or even midnight, 6 pm is just so early.....an evening/night swim after dinner would be a nice offering. The beach is very nice, but the seaweed is a problem. Please understand this resort is at least 45 minutes from the airport and is not close to much so, keep this in mind as you plan your vacation. read more

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Excellent All Inclusive Resort.. Karen at the front desk was The First of Many that made my Vacation a Wonderful Relaxing Experience.. Next is Nico at Transportation Service who was ALWAYS ready to help in any Manner.. Eva and Elizabeth in the Buffet always were looking to see if you're wanting any beverages.. Thanks for a Great Vacation.. Gerald Sheldon (Oregon) September 2020 read more

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Definitely not A 5 star. There are certain hours where there's no food in the hotel. The only place is the sport bar with a fridge with really bad sandwich and burritos that you have to warm up in the microwave. No waiter taking food in the pool are and beach.. No Tank tops in the buffet,, really !! we are in the beach. read more

HORRIBLE, HORRIBLE, HORRIBLE experience at Riu Dunamar. Btw, I suspect reviews on other sites are, most likely, bought considering I wasn't able to post a review anywhere else but here. 5-stat hotel?! Not possible! My family and I have gone to NUMEROUS resorts in Cancun throughout the years (pre- and post- pandemic) and this experience was, by far, the absolute WORSE! Where do I even start? The layout is incredibly inconvenient with VERY limited shade throughout the resort, pools are out in the open sun and the water temperature hotter than my bath water. Every, with the exception of 1 (Veronica), staff member appeared irritated and unwilling to assist in any matter. HORRIBLE and unhygienic handling of food; a few examples; 1) a chef was preparing toast in the buffet, dropped the bread on the floor and proceeded to pick it up and dip it in egg batter and cook it, 2) a man was mopping the floors and, with his bare and unwashed hands, proceeded to make an espresso. Room service is non- existent. When asked for a change of sheets after our 4th nights stay, we weren't even given a fitted sheet and were forced to sleep on a bare mattress! AC is virtually non- existent in rooms and restaurants; 3 of our family members got a heat stroke, including our 2 years old son. Although this resort is advertised to be family friendly, entertainment was made up of adult like content/ music, and heavily intoxicated adults demonstrating inappropriate behavior. Kids club was constantly closed. Further, we traveled with a group of 10 individuals and 8 of us ended up with food poisoning. Both of our young children were sick for a WEEK after the trip; vomiting, fevering, and crying because of abdominal pain. We could NOT WAIT to leave our resort after about day 3. Do yourself a favor and DO NOT come here. read more

Food: It's okay. We usually reserve restaurants majority of the week when we go to resorts like these but all restaurants weren't impressive. We actually preferred the buffet which is pretty shocking. There is a long wait for restaurants so be prepared for that. Heads up about the buffet- majority of the food is the same daily. They might change things a bit but not too much. Drinks: I thought they had a great selection of alcohol. I was pleased. I also love that they have a cart that goes around the pool to serve us alcohol. Pool: There are four pools (two are for adults only) and there is a "baby/toddler" waterpark and a bigger waterpark (you need to be 120cm tall to be able to use them). The two pools that allow kids are about 4 feet deep so both of my kids (5 and 7) were under 4 feet so they pretty much stay at the steps and ramps area which is pretty sad. If I knew this, I wouldn't have went. Hotel room: Our first impression was that it has more of a hostel feel. The beds were size "double",(not full nor queen) which is something my husband and I weren't used to but we could tolerate it for a week. The sofa was nasty, I wished I took a picture but the fabric on it was worn out and falling apart. They do not provide hair condition and lotion so bring yours if you use them. We needed more toilet papers so I sent a request through the app, they only brought one and explained that if it's via app request, they give one. If we have room cleaning service then they'll provide two. We have 3 girls so we needed TP! Silly rule. RIU APP: definitely download the RUI app ahead of time. We use it often. It has up to date activities/schedules. You can request things like towels, extra pillows/blankets, refill your minibar through the app. Very useful. Resort Size- this is the first resort where I don't have to rely on a golf cart to take us to places. It's a very small resort and I actually enjoyed that. Everywhere is walkable so you'll see everything in maybe a day or two. There's only one shopping store. Four restaurants. One lobby, one sports bar. Beach: the week we went to was very rough so we didn't enjoy the beach as we hoped. The water was clean and nice. The sand was soft. We enjoyed it but because of the rough current, we spent majority of the time at the pool. Workers: the workers are friendly and they work hard. We have no problems with them. Bathroom: there are only two public bathrooms! One is at the lobby and one is near the waterpark/pool/restaurant. It kinda suck but it is what it is. Family Friendly: I believe this resort is NOT family friendly. I've been to tons of resorts before this and they're MORE family friendly than this one. You cannot drink/eat at the waterpark. There is NO information to drop kids off for all-day daycare, I've asked front desk.. nothing.. but you can drop them off for activities and they're usually 30 minutes which isn't great for adults. read more

The Riu Dunamar experience was a step above lackluster. Excellent Landscaping / Ambiance: The RIU Dunamar property itself is amazing. The areas are clean and very well kept. There were painters onsite every other day refreshing the building facades and constant cleaning of public dwelling areas. The Renova Spa: I received a full body scrub and full body deep tissue massage and it was amazing. Trene was very attentive and responsive to my needs during the service. The prices were very affordable and enhanced my experience. Good COVID19 Testing Offering: The COVID19 testing was seamless and very organized. Aside from the discomfort during the administering of the test, I was very pleased with the efficiency of the process and the time of receipt of our test results. Masks Enforcement and Safety Protocols: I appreciated the areas that called for close proximity and the enforcement of mask wearing. Prior to entering any closed area, approaching a staff member or restaurant/facility, you were given a friendly reminder to put on a mask and to sanitize. Awful (Definitely Needs Improvement) Adult Areas: I am aware that this property was not an adult only property and came equip with a children's pool/slide and several family-friendly areas for play. I was deeply annoyed that even in the areas that were obviously not family-friendly, there were small children. As if the pool and designated areas are not clear, I would have appreciated some enforcement for pool area (usually where volleyball was played). The lack of social awareness of people with children was infringing especially where there are areas clearly indicated as being child friendly. Room Service: This property is not a 5-star facility. Even with the understanding of the COVID-19 related impacts to services and staffing, the failure to offer room service was difficult to palate. Even when seeking support from the front desk for general questions, it was very difficult to reach someone oftentimes ringing to the point where the call would auto-disconnect. Food Selection: The food selection was awful. Many of the restaurants that were being boasted as fine dining were either not opened or hybrid of buffets and recycled food/menus from other locations. I was shocked that even in a COVID-19 resumption phase, that buffets were the primary food offering. Additional frustration ensued when we were not provided the opportunity to make reservations for the restaurants that would be open only to arrive at the time of opening only have an hour long wait time to dine. The drinks were not awesome and were pretty diluted. Overall, the experience for a 6-day stay was a small step above lackluster. 24-hour All-inclusive sounds appeasing but this stay missed the mark. We have had previous stays at Riu Properties (Jamaica: Riu Reggae, Punta Cana: Riu Palace Macao and Los Cabos: Riu Palace Cabo San Lucas) and have concluded our expectations have outgrown the accommodations offered by the RIU brand. read more

Had worst experience staying at this hotel after paying so much money to get there from California it was not money's worth. Poor customer service from front desk upon check-in to check out at the same desk. Charged us for extra room keys to a dirty towel replacement. We went as a family of 16 and spent so much but we all feel the same. not recommending this hotel to any of our friends or families for sure. staff seemed overwhelmed in the buffet area and restaurant, service with no smile. read more

Willy and Rene are amazing bartenders at the Tequila bar! They are so kind, attentive and friendly! Couldn't ask for better people behind the bar to serve me drinks throughout my stay here! read more

Hotel Riu Dunamar - Bar Tequila - Hotels Near Me - Cancun, ROO

Let's start with the good. Rooms are clean. The beach very nice although no umbrellas but it has palm trees. The activities staff is good although disorganized at times. Waterpark was fun but you would probably only goes there twice. And if it would not be for the friends that we came with and made here it would be a one star review. Now not so good... The service here is horrible. Let's just say in the buffet you cannot get a refill of water. The service at restaurants is just a little better but not much. The food is very plain compared to all other all inclusive resorts. The juices are watered down. Orange juice was especially bad. Kids. This is a family resort but they don't give a shit about the kids. The kids could sit in the bar for hours and hours the bartender would not pay attention to them. But as soon an as an adult (tip$) comes they would jump to help. There are very little activities for the kids compared to other resorts. AND child care center lost our friends kids (7 and 5) because the kids told them it was OK for them to leave without being signed out. The kids did find the parents but it besides the point. Bottom line don't come here with kids. The bathrooms have a fogged glass window to the room. You get little privacy in the shower if anyone else is in the room. If you turn the bathroom light on at night it is the same as turning it on everywhere. The evening shows for the most part were very amateurish. The resort is located far from everything so the prices for activities seem higher than other resorts but you don't have a choice. read more

Just go. It's so much fun. Memories to last a life time. If you don't drink too much. read more

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This hotel is very pretty and very clean. The food on the other hand is definitely mediocre too not good at all. Nightly entertainment is pretty bad. There are so many beautiful all inclusive hotels that anyone could stay at in Cancun that are way better than this hotel. I would not recommend it at all. One of my family members wound up getting Covid while there and could not return to the US(not their fault, I get it) although he was able to stay up to 10 days for no extra charge, at that point the service was awful. Nobody at all ever called to check on him, they rarely answered the phone, and just waiting for the Covid test results was literally a nightmare. Spend your money somewhere else! read more

YOU NEED TO START TIPPING !!! If you are blessed enough to be able to vacation here you should be grateful for the people cleaning all day to keep us safe and bringing you food and drinks in the hot sun. The staff was great and very friendly... the waiters and waitresses were very sweet and helpful. I was a little bummed that the pools were closed at 7pm. Because there's really nothing to do after that if you have kids. The rooms were nice, the beds were a little small...But over all everything was great.... you should def visit if you get a chance .... it's really hard with Covid -19 to go anywhere these days ..... but you will def feel safe here and you can def relax. read more

The resort has 6 great pools and a fun water park which me and my Brother love spending time at. All tho their is no Jacuzzis to warm up at the water isn't cold. The beach is very clean and beutiful, it does not have umbrellas but it does have palm trees for shade. The service is food and everyone is really nice. The food is alright but it does get boring after some time. I personally loved this resort and thought it was a really fun experience. read more

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1 of the worst resorts I've stayed at. Food was horrible and so was the service. Went to Bamboo their sushi restaurant and was seated but never attended, I got up and left. Dinner at the buffet requires a shirt with sleeves, if you're wearing a tank top the send you away and refuse to serve you. Unless you're tipping the bartenders the drinks are weak. They serve cheap alcohol unless you request top shelf. No food after 10pm, they keep nasty cold sandwiches and burgers in a fridge in their sports bar that you heat up in a broke ass microwave. Rooms look old, walls are stained and beat. Pillows are flat, woke up with a stiff neck and springs poke your back. Woke up with my allergies every morning, room is not clean. AC in the room sucked, woke up many nights hot. Employees are rude and don't listen when you have a question. Spend the extra money and stay else where. read more